State and Local Policy Database

Low-Income and Multifamily EE Programs

Utilities are well suited to design and implement programs to reach traditionally under-resourced markets, such as those with lower incomes or residents of multifamily buildings. Cities can assist utilities by helping with program outreach and coordination. Energy efficiency programs can help alleviate this high burden. Both IOUs and munis are well suited to design programs for low-income and multifamily residents.

This sub-category includes information on low-income programs, such as: program descriptions, savings and customers served in the most recent year; program best practices such as comprehensiveness, partnerships, number of programs, braiding funding for health and safety, and local government funds for weatherization or low-income efficiency. For multifamily programs, this section includes program descriptions, information on whether the electric and natural gas multifamily programs are comprehensive, as well as savings and customers served in the most recent program year.

Low-Income Programs

At this time, FirstEnergy does not offer energy efficiency programs targeted at low-income customers.

Dominion Energy Ohio offers the Housewarming Program which provides home weatherization assistance to income-eligible customers with the purpose of increasing energy efficiency and reducing energy costs. Through the Housewarming Program, eligible customers receive free weather stripping, attic and sidewall insulation, door sweeps, smoke detectors, programmable thermostats, as well as the repair or replacement of certain natural gas appliances and heating systems. The program is administered by CHN Housing Partners in partnership with the Home Weatherization Assistance Program (HWAP), Electrical Partnership Program (EPP), Cleveland Public Power Program, FirstEnergy’s Community Connections Program, Water Conservation, and other partner agencies.

In 2018, Dominion Energy Ohio achieved 0.15 MMtherms of savings and spent $5,938,582 on its low-income program, while serving 1,547 low-income households.

Multifamily Programs

At this time, FirstEnergy and Dominion Energy Ohio do not offer energy efficiency programs targeted at multifamily units.

Last Updated: March 2020

Low-Income Programs

The NM Energy Smart Home program combines funds from PNM, New Mexico Gas, WAP and LIHEAP. The program offers up to $5,500 in energy efficiency upgrades per home, including insulation, caulking, new windows, and or new heating systems. Community action agencies implement the program, using a combination of federal and utility dollars. PNM also offers a low-income Home Energy Checkup program. For income-qualified customers, the program fee is waived, and customers can also qualify for a new ENERGY STAR refrigerator as part of their full energy assessment, which includes direct install measures such as LED lighting, low-flow showerheads, power strips, and faucet aerators. PNM works with the New Mexico Mortgage Finance Authority to leverage government dollars along with our funding to reach low income participants.

In 2018, according to PNM, it achieved 4,375 MWh in energy savings and spent $1,723,751 on its low-income programs.  In 2018, New Mexico Gas saved a total of 0.28 MMtherms of energy, while spending $1,650,000 and serving 1,660 customers. Customers served data was not available for PNM.

Multifamily Programs

PNM’s Multifamily Energy Efficiency program is designed to meet the needs of the hard-to-reach multifamily customer segment through offering an attractive mix of low-cost direct install measures, such as lighting replacement, along with deeper savings measures such as upgrades to cooling equipment.

 In 2018, PNM’s multifamily program saved 2,442 MWh while spending $937,563. It completed 35 projects comprising about 5,975 dwelling units.

New Mexico Gas offers a Multi-Family Program that provides incentives to multifamily property owners to increase their energy efficiency of their properties, offering a mix of measures such as insulation, windows, furnaces and boilers, efficient water fixtures, weatherization, water heaters, smart thermostats, and other gas-saving measures. ICAST (International Center for Appropriate and Sustainable Technology), a nonprofit, managers and implements the multifamily program for New Mexico Gas.

In 2018, the New Mexico Gas’s Multifamily program saved 0.27 MMtherms, while spending $986,824 and served 1,181units.

Last Updated: March 2020

Low-Income Programs

PPL Electric offers low-income programs including energy efficiency kits, energy education, and direct installations. The Low-Income WRAP program offers energy efficiency measures such as free energy audits, energy education, and direct installation of a range of energy efficiency products and services. Additionally, the program offers outreach and direct installation measures to Individually-Metered Multifamily, Master Metered Multifamily, and Manufactured Home Parks. PPL partners with community-based organizations to implement its energy efficiency kits. The program also includes carbon monoxide detectors and smoke detectors.

In 2018, PPL Electric achieved 26,241 MWh in energy savings while spending $11,403,000 on its low-income programs and served 25,648 low-income households.

At this time, UGI Utilities does not offer a low-income energy efficiency programs to customers.

Multifamily Programs

While PPL doesn’t have a stand-alone multifamily program, PPL does offers outreach and direct installation measures to individually metered multifamily, master metered multifamily, and manufactured home parks within its Low-Income WRAP program.

At this time, UGI Utilities does not offer an energy efficiency program targeted at multifamily properties.

Last Updated: March 2020

Low-Income Programs

At this time, VEP&L and Washington Gas do not offer energy efficiency programs targeted at low-income customers.

Multifamily Programs

VEP&L offers the Multifamily Heat Pump Tune-Up program, as for Wahington Gas, this utiltiy offers the Virginia Multifamily Piping Pilot Program which provides contributions to offset the cost of installing gas piping from the outlet of each meter to every residence in multifamily properties.

Updated: May 2017

Low-Income Programs

Georgia Power offers the Energy Assessment and Solutions Program (EASP), which assists income-eligible customers with energy savings through education and free home-efficiency improvements. Qualifying customers receive a complimentary in-home assessment to identify potential energy-saving opportunities, followed by home-energy improvements performed by a program contractor. The program was approved in the 2016 IRP and provided annual funding of $2 million. The EASP serves both single family homeowners and multifamily property owners and is available to income-qualified customers below 200% of the federal poverty guidelines.

Participants receive a complimentary in-home assessment by a Certified BPI Building Analyst. The in-home assessment includes blower door testing (if it can be performed safely), combustion safety testing, energy education about their residence and the direct install measures for their residence. Participants also receive direct install measures, such as LED lightbulbs, smart programmable thermostats, and water heating insulating jackets and/or pipe wrapping. Based on the in-home assessment additional services may be installed by a program contractor, such as attic insulation, air sealing, duct sealing, or an HVAC tune-up. In addition to the EASP program, there is a $500,000 carve out in HEIP to support low income multifamily dwellings as well as targeted efforts within all residential programs. The Small Commercial Direct Install program(SCDI) also focuses on improvements in low income communities. Georgia Power also provides funding to HopeWorks which serves income-qualified seniors with a complimentary in-home assessment to identify potential energy-saving opportunities, followed by home-energy improvements. 

In 2018, Georgia Power’s EASP and HEIP programs achieved 2,983 MWh in energy savings while spending $2,002,144 and serving 2,056 households. In addition, Georgia Power provided 26,592 LED bulbs to the Food Bank of Northeast Georgia, which achieved 1,271 MWh in energy savings.

At this time, Atlanta Gas Light does not offer energy efficiency programs aimed at low-income customers.

The City of Atlanta funds the Heritage Owner-Occupied Rehab (OOR) Program, which provides up to $30,000 to eligible Atlanta residents in forgivable loans to make critical health and safety repairs on their homes. The program provides priority to seniors, military veterans, disabled heads of households, and those who have been in their homes for more than 15 years. Participants receive energy efficiency upgrades such as new heating and cooling systems, as well as other health and safety repairs. The program is funded under the Housing Opportunity Bond, a $40 million bond issuance unanimously approved and supported by Atlanta City Council in March 2017. 

Multifamily Programs

Georgia Power offers the EarthCents New Home Program for multifamily properties. This program is designed to provide multifamily developers with incentives to construct more energy-efficient buildings that would be built following standard building codes. Georgia Power’s Residential Home Energy Improvement Program (HEIP) promotes a comprehensive, whole house approach to improving the energy efficiency and comfort of existing homes and includes multiple participation paths to appeal to both multifamily and single family residential customers.

In 2018, Georgia Power saved 4,985 MWh from its multifamily programs and served 3,141 units.

Atlanta Gas Light does not offer energy efficiency programs targeted at multifamily properties at this time.

Last Updated: March 2020

Low-Income Programs

Georgia Power offers the Energy Assessment and Solutions Program (EASP), which assists income-eligible customers with energy savings through education and free home-efficiency improvements. Qualifying customers receive a complimentary in-home assessment to identify potential energy-saving opportunities, followed by home-energy improvements performed by a program contractor. The program was approved in the 2016 IRP and provided annual funding of $2 million. The EASP serves both single family homeowners and multifamily property owners and is available to income-qualified customers below 200% of the federal poverty guidelines. 

Participants receive a complimentary in-home assessment by a Certified BPI Building Analyst. The in-home assessment includes blower door testing (if it can be performed safely), combustion safety testing, energy education about their residence and the direct install measures for their residence. Participants also receive direct install measures, such as LED lightbulbs, smart programmable thermostats, and water heating insulating jackets and/or pipe wrapping. Based on the in-home assessment additional services may be installed by a program contractor, such as attic insulation, air sealing, duct sealing, or an HVAC tune-up. In addition to the EASP program, there is a $500,000 carve out in HEIP to support low-income multifamily dwellings as well as targeted efforts within all residential programs. The Small Commercial Direct Install program (SCDI) also focuses on improvements in low-income communities. Georgia Power also provides funding to HopeWorks which serves income-qualified seniors with a complimentary in-home assessment to identify potential energy-saving opportunities, followed by home-energy improvements. 

In 2018, Georgia Power’s achieved 4,254 MWh in energy savings while spending $2,002,144 on its low-income programs and served 28,648 households.

At this time, Atlanta Gas Light does not offer energy efficiency programs aimed at low-income customers.

Multifamily Programs

Georgia Power offers the EarthCents New Home Program for multifamily properties. This program is designed to provide multifamily developers with incentives to construct more energy-efficient buildings that would be built following standard building codes. Georgia Power’s Residential Home Energy Improvement Program (HEIP) promotes a comprehensive, whole house approach to improving the energy efficiency and comfort of existing homes and includes multiple participation paths to appeal to both multifamily and single family residential customers.

In 2018, Georgia Power saved 4,985 MWh from its multifamily programs and served 3,141 units.

Atlanta Gas Light does not offer energy efficiency programs targeted at multifamily properties at this time.

Last Updated: March 2020

Low-Income Programs

Xcel Energy offers a portfolio of dual fuel programs to serve low-income residential customers, including the Single-Family Weatherization Program, the Low-Income Multifamily Weatherization Program, Low-Income Nonprofit Program, and Low-Income Energy Savings Kit Program. These programs provide no-cost weatherization measures through third-party product implementers. Measures include weatherstripping, insulation, replacement of inefficient furnaces and refrigerators, water efficiency measures, and installation of efficient lighting. Xcel Energy partners with the Colorado Energy Office and Energy Outreach Colorado, which actively work on low-income customer programs. Additionally, Xcel offers energy-savings kits to low-income customers. Xcel Energy’s low-income programs target high energy users and elderly customers and streamline eligibility through the federal Low-Income Home Energy Assistance Program and Weatherization Assistance Program income qualifications.

In 2018, Xcel Energy saved 5,556 MWh and 0.74 MMtherms of energy from its low-income programs, while spending $3,779,035 on its electric low-income programs and $3,829,816 on its natural gas low-income programs. Xcel served 5,505 electric and 5,260 natural gas customers. Households served include those receiving energy-saving kits and those participating in weatherization programs.

Multifamily Programs

Xcel offers the Multifamily Weatherization Program. This comprehensive program provides funding for a wide variety of natural gas and electric equipment retrofits, process improvements, facility audits and studies for low-income multifamily buildings. The company's rebates supplement federal weatherization grants to produce incremental, cost-effective natural gas and electric savings. Each submitted project is evaluated using a custom analysis by the company's energy efficiency engineers to determine cost-effectiveness. In some cases, rebates for additional energy-saving equipment are also made available.

In 2018, Xcel Energy’s Multifamily program saved 5,628 MWh and 0.26 MMtherms of energy, while spending $1,232,569 on its electric multifamily programs and $706,534 on its natural gas multifamily programs. Xcel Energy served 227 electric and 126 natural gas customers. Customers served do not include those who also received low-income weatherization.

Last Updated: March 2020

Low-Income Programs

Austin Energy offers a portfolio of low-income efficiency programs to its low-income residential customers, including weatherization assistance, AC rebate and loans, AC tune ups, direct install, and multifamily weatherization assistance program rebates. The weatherization program provides energy efficiency measures such as air infiltration reduction, attic insulation, solar screens, health and safety devices (e.g., smoke and carbon monoxide detectors), water conservation devices, LED lighting, duct system repairs and replacements, and air conditioning tune-ups. Austin Energy works in collaboration with the City of Austin Neighborhood Housing Program, the Green and Healthy Home Initiative, and with local housing repair coalition nonprofits in a referral network. This network provides structural and roofing repairs to low-income customers, and Austin Energy’s Weatherization Assistance Program provides the weatherization components. Austin Energy streamlines its eligibility requirements to make it easier for customers to enroll, and it targets high energy users and elderly customers for its low-income programs. For its weatherization program, Austin Energy partners with community nonprofits such as Family Eldercare and with other city departments such as the Austin Fire Department. Austin Energy also initiated a low-income multifamily weatherization program to focus on apartment complexes meeting certain low-income housing requirements.

In 2018, Austin Energy achieved 2,895 MWh in energy savings while spending $3,989,267 on its low-income programs and served 2,314 low-income households.  

Texas Gas Service provides a Free Natural Gas Equipment Weatherization Program for low-income customers. This program provides a number of free services for customers on fixed or moderate incomes, as well as for the elderly and those with disabilities. Services include free installation of new and replacement CO detectors, smoke detectors, wall and central furnaces, natural gas water heaters, and ranges as well as any necessary plumbing or carpentry upgrades to ensure a safe and code compliant home.

In 2018, Texas Gas Service served 145 low-income households. Savings and spending values for 2018 were not available.

Multifamily Programs

Austin Energy offers the Power Saver Program for multifamily properties. This comprehensive program offers no-cost direct install of cycle-saver water heater timers, as well as rebates for energy saving heat pump water heaters, ceiling insulation, duct improvement, solar shading, window replacement, cool roofs, lighting, HVACs, and solar water heaters. Eligibility is determined through an on-site energy audit.

In 2018, Austin Energy saved 5,708 MWh, while spending $1,574,902 on its low-income programs and served 4,932 units through its program.

At this time, Texas Gas Service does not offer energy efficiency programs targeted at multifamily properties.

Last Updated: March 2020

Low-Income Programs

PG&E and SoCalGas jointly offer the Energy Savings Assistance Program to qualified low-income residential customers. The program provides in-home energy education, and direct installation of weatherization and hot water measures, lighting efficiency upgrades, HVAC tune-ups, smart power strips, and refrigerator recycling/replacement at no charge in order to reduce energy consumption in low income households.  This program is implemented statewide by investor-owned utilities under the direction of the California Public Utilities Commission. It leverages the federal Weatherization Assistance Program, Low-Income Home Energy Assistance Program, and Low-Income Weatherization Program offerings. The ESA Program’s objective is to assist income-qualified customers to reduce their energy consumption and costs while increasing their health, comfort and safety.

In 2018, PG&E achieved 60,217 MWh in energy saving, while spending $73,500,000 on its low-income programs and served 85,168 low-income households. SoCalGas saved 1.58 MMtherms. Number of customers served and spending values for 2018 were not available.

Multifamily Programs

PG&E offers the California New Homes Multifamily Program, Multifamily Upgrade Program, and Multifamily Cooling Optimizer Program. California New Homes Multifamily Program provides support and incentives for multifamily new construction projects to encourage builders to exceed California’s Title 24 energy efficiency standards. The Multifamily Upgrade Program promotes and facilitates energy-efficient retrofits of existing multifamily buildings” through technical support and incentives. The Multifamily Cooling Optimizer Program is a direct install program focused on HVAC measures in tenant spaces.

In 2018, PG&E achieved 5,035 MWh in energy savings, while spending $15,344,728 and served 257 units.

SoCalGas offers a portfolio of multifamily efficiency programs. The Multifamily Direct Therm Savings Program and the On-Demand Efficiency Program to provide energy audits and installation of energy efficiency measures. The Multifamily Energy Efficiency Rebate Program offers rebates for the purchase and installation of energy efficiency measures in apartment dwelling units, common areas, condominium complexes, and mobile home parks. The Multifamily Whole Building Home Upgrade Program provides a comprehensive long-term building strategy with energy efficiency retrofit measures identified through an investment grade audit. The Central Water Heater Multifamily Building Solutions Program offers property owners a comprehensive engineering assessment and incentives for upgrading the central water heater system. The Multifamily Home Upgrade Program provides incentives to multifamily properties undergoing major renovations.

In 2018, SoCalGas saved 1.0 MMtherms, while spending $38,342,773 on its multifamily programs and served 46,917 units.

Last Updated: March 2020

Low-Income Programs

Baltimore Gas and Electric offers the EmPOWER Low Income Energy Efficiency Program to qualified low-income residents, including both renters and homeowners. This program is implemented by the Maryland Department of Housing and Community Development (DHCD) and offers both single-family and multifamily low-income dual fuel programs. The Baltimore City Department of Housing and Community Development partners with the State and BGE to administer and implement local low-income efficiency programs. These programs provide no-cost energy efficiency upgrades including installation of insulation, air sealing, replacement of old refrigerators and HVAC systems, health and safety measures, and water efficiency measures. DHCD streamlines eligibility requirements by automatically approving applicants from the Maryland Office of Home Energy Programs for the EmPOWER Maryland programs.

Over the last five years, the City of Baltimore has applied for and received funding from the State Maryland Energy Administration to provide energy efficient upgrades to nonprofits who serve low-income communities. The City has spent $500,000 of capital funding on cool roof and furnace replacements, including oil to natural gas conversions, for low-income households in the city.

In 2018, BGE achieved 3,073 MWh and 0.17 MMtherms, whiles spending $12,075,508 on its electric low-income programs and $4,689,202 on its natural gas low-income programs.  BGE’s served 1,898 electric and 1,898 natural gas customers with its low-income program in 2018.

Multifamily Programs

Baltimore Gas and Electric offers two Multifamily energy efficiency programs. The first, the Multifamily Energy Efficiency and Housing Affordability (MEEHA) program, is a comprehensive program that provides loans and grants to multifamily rental properties for energy audits and the purchase/installation of energy saving measures. While it is funded by BGE through the EmPower Maryland Energy efficiency program, it is run and administered by the Maryland Department of Housing and Community Development (DHCD MD). Energy efficiency measures eligible for funding include lighting retrofits, hot water heater retrofits and replacements, ENERGY STAR qualified HVAC systems, insulation, windows, draft stopping and duct sealing, appliances and fixtures, hot water conservation measures, and renewable energy generation and water heating equipment. The second program is the residential Multifamily Quick Home Energy Check-Up program, which offers the direct install of high efficiency LEDs, efficient-flow showerheads, pipe insulation, efficient-flow faucet aerators, ShowerStart thermostatic shut-off valves (TSVs), water heater temperature turndowns, and smart strips to BGE residential customers, at no additional charge to the customer.

In 2018, BGE’s multifamily programs saved 2,696 MWh and 0.004 MMtherms and served  5,865 units.

Last Updated: March 2020

Low-Income Programs

Entergy Louisiana offers the Income-Qualified Weatherization Program to help homeowners and renters reduce energy loss and cost. This program provides energy efficiency measures such as attic insulation, air sealing, duct sealing, bathroom aerators, water-saving showerheads, pipe insulation, programmable thermostats, smart power strips, and LED lighting. Entergy Louisiana does outreach events with the local community to gain participation in the program.

In 2018, Entergy achieved 183.80 MWh in electric savings, while spending $266,006 and serving 35 low-income households.

Multifamily Programs

Entergy Louisiana offers the Multifamily Solutions Program, which provides direct-install energy efficiency measures such as LED lighting, pipe insulation, programmable thermostats, bathroom and kitchen aerators and water-saving showerheads to participating buildings.

In 2018, Entergy’s multifamily programs saved 197 MWh, while spending $330,923 and serving 1,141 units.

Last Updated: March 2020

Low-Income Programs

At this time, Alabama Power and Alagasco do not offer energy efficiency programs targeted at low-income customers. 

In 2018, the City of Birmingham—through the Citywide Rehab Program, 100 Homes, 100 Days—dedicated $1 million to fund residential weatherization.

Multifamily Programs

At this time, Alabama Power and Alagasco do not offer energy efficiency programs targeted at multifamily properties.

Last Updated: March 2020

Low-Income Programs

Idaho Power offers the Easy Savings Program, which provides income-qualified households with a coupon for a free HVAC tune-up and one-on-one education. Idaho Power partners with Community Action Partnership organizations to deliver the incentives through its service territory. Idaho Power also offers free energy efficiency upgrades to low-income customers. A certified auditor will determine upgrades eligible in a customer’s home, which may include new windows and doors, insulation and weatherstripping, bathroom and kitchen fans, new furnace and water heater, and efficient light bulbs.

In 2018, Idaho Power achieved 1,243 MWh in energy savings, while spending $2,425,037 on its low-income programs and serving 613 low-income households.

At this time, Intermountain Natural Gas does not offer energy efficiency programs targeted at low-income customers.

Multifamily Programs

Idaho Power offers the Multifamily Energy Savings program, which is targeted at property owners and managers. The program offers free energy-saving products, such as ENERGY STAR LED light bulbs, kitchen and bathroom faucet aerators, and water heater pipe wrap.

In 2018, Idaho Power’s multifamily programs saved 653 MWh in savings, while spending $205,131 and served 810 units.

At this time, Intermountain Natural Gas does not offer energy efficiency programs for multifamily units.

Last Updated: March 2020

Low-Income Programs

The state of Massachusetts is served by the Low-Income Energy Affordability Network (LEAN), which is a network of Community Action Agencies, public and private housing owners, government organizations and public utilities that work together to provide low-income efficiency solutions in the state. Through LEAN, Eversource and National Grid participate in the dual fuel Income Eligible Coordinated Delivery Core Initiative (formerly Low-Income Single Family and Low-Income Multi-Family), which are available to qualified low-income residential customers. which are available to qualified income eligible residential customers. The Income Eligible Coordinated Delivery Initiative provides no-cost energy efficiency measures to residential customers living in one- to four-unit dwellings in which at least 50% of the occupants have incomes at or below 60% of the state median income. The initiative offers measures such as lighting and smart strips, appliance replacement, water saving measures, insulation and air sealing, and heating system replacement.

The program serves all income eligible customers that meet the program guidelines. Customers typically qualify for fuel assistance and other qualifying government assistance programs and the utility Discount Rate. Customers with a high WAP score and high energy burden are given priority. The initiative is implemented by local Community Action Program (CAP) Agencies and is integrated with the Department of Housing and Community Development’s (DHCD) Weatherization Assistance Program (WAP). There is also a statewide Energy Efficiency Advisory Council and an Income Eligible Best Practices Committee that provide guidance on income eligible utility-sponsored programs in the state.

The initiative is seamlessly offered in conjunction with the current DHCD WAP and HEARTWAP programs, with all applicable revenue streams available are leveraged to enhance services. Federal money is primarily used to address health and safety issues, as well as repairs, to allow for cost-effective energy efficient measures to be installed safely and cost-effectively. Additionally, the City of Boston Credit Union became a Mass Save HEAT Loan Participating Lender by offering customers the opportunity to apply for 0% loans for the installation of qualified energy efficient improvements.

In 2018, according to Eversource, it achieved 22,098 MWh in energy savings, while spending $30,024,372 on its low-income programs and serving 20,339 low-income customers. In 2018, National Grid achieved 1.30 MMtherms in energy savings, while spending $29,249,171 on its low-income programs and served 5,066 households.

Multifamily Programs

Both Eversource and National Grid offer a Residential Coordinated Delivery initiative. The goal is to deliver a seamless experience and maximum energy savings to every customer, regardless of unit type or ownership structure. By focusing the delivery of services on building science, opportunity, customer choice, and what each customer has the authority to implement, customers are in control of their energy future. Residential Coordinated Delivery includes services to single-family homes, including free-standing town homes, smaller multi-unit buildings, such as those with three stories or less, and larger multi-unit buildings, such as those with four stories or more, or with a centralized heating system.

The Residential Coordinated Delivery initiative creates greater flexibility for customized paths for larger or more complex multi-unit buildings, with custom incentives and savings methodologies that allow program administrators to best capture the unique opportunities of larger and mixed-use multi-family structures. Using a more customized approach for the complex multi-unit properties also allows program administrators to provide property owners with a tailored business case that makes energy efficiency upgrades for residents an easier decision. This comprehensive initiative offers energy assessments that identify all cost-effective efficiency improvement or replacement opportunities regardless of fuel source for market rate properties with four or more dwellings. Utilizing a “whole facility” approach, the assessments focus on a facility's thermal envelope (shell insulation and air leakage conditions) as well as lighting and mechanical systems. The program also assesses in-unit savings potential for tenants. Improvements that may be eligible for incentives include lighting upgrades/controls, occupancy sensors, water heating equipment, domestic hot water measures, programmable thermostats, insulation, air sealing, heating and cooling equipment upgrades/controls, ENERGY STAR appliances and other improvements as determined on a site-specific basis. Eligible measures for the program include insulation, air sealing, light fixtures, and hot water and heating equipment, as well as heating and cooling equipment, air compressors, and energy management systems.

In 2018, Eversource saved 22,271 MWh from its multifamily programs, while spending $21,672,486 and served serving 20,121 households. National Grid saved 1.12 MMtherms, while spending $20,550,800 and served 5,482 households. These savings numbers and households served are not mutually exclusive and do overlap with the low-income savings numbers reported previously.

Last Updated: March 2020

Low-Income Programs

Both United Illuminating and Southern Connecticut Gas participate in the Home Energy Solutions—Income-Eligible Program, which is a direct install weatherization that provides qualifying customers energy efficiency products to help reduce their energy bills and make their homes more efficient at no cost of all fuel types. The direct install services include health and safety testing, blower door guided air sealing, duct sealing, installation of efficient domestic hot water products such as low flow aerators, low flow showerheads, and pipe wrap. Additionally, during the direct install visit the entire home is evaluated for the potential of add-on measure installations which are classified as appliances, insulation, window, hot water systems, HVAC system replacements. There may be a co-pay associated with add-on measures. HES-IE Application and HES brochure provided as back-up documentation.

The utilities work with community partners to promote the program, such as local public health departments, nonprofits running lead abatement programs, hospitals, local housing agencies, and Community Action Agencies. HES-IE also coordinates with the Weatherization Assistance Program, as the programs cost share all energy efficiency products to help maximize the WAP funding on health and safety barriers. Additionally, HES-IE partners with lead abatement programs and hospitals to help leverage their health and safety funds to incorporate energy efficiency into as many homes as possible.

In 2018, United Illuminating achieved 3,647 MWh of energy savings, while spending $2,731,548 on its low-income programs and served 2,607 customers with their low-income programs. Southern Connecticut Gas’s low-income programs achieved 0.00033 MMtherms of savings, while spending $3,217,032 and serving 2,818 customers in 2018.

Multifamily Programs

Both United Illuminating and Southern Connecticut Gas participate in Energize Connecticut’s Multifamily Initiative. This comprehensive program provides customized solutions for existing multifamily properties with five or more dwelling units, and includes assistance with energy efficiency upgrade projects, comprehensive energy assessments of the a building's energy-saving opportunities, and incentives and financing for energy-saving efficiency upgrades regardless of fuel type.

The Multifamily Initiative is offered to property managers, property owners, architects, etc. for both market rate and low-income properties. The Multifamily Initiative is open to any customer, regardless of heating fuel type, within the UI and SCG service territories. The Multifamily Initiative allows a customer to choose their own contractors and create their own contractual agreements with them for work completed. The Multifamily Initiative is tailored to the multifamily segment and combines aspects of the Companies’ residential energy efficiency programs, such as Home Energy Solutions and HES-Income Eligible, with the Companies’ commercial and industrial programs, including the Energy Opportunities, Energy Conscious Blueprint, and Small Business Energy Advantage programs. This approach offers flexibility to multifamily property owners and their tenants to save energy and money under a seamless umbrella initiative. MF Application and Financing documents provided as back-up documentation.

In 2018, United Illuminating’s multifamily efficiency programs achieved 1,567 MWh and served 1,477 customers with their multifamily programs. Southern Connecticut saved .001 MMtherms and served 1,503 customers with their multifamily programs in 2018.

Last Updated: March 2020

Low-Income Programs

NYSERDA offers the EmPower New York program to qualified low-income residential National Grid customers. This program addresses both electric and natural gas end uses, while providing no-cost energy efficiency solutions including air sealing, insulation, replacement of inefficient refrigerators and freezers, water efficiency measures, thermostats, and new energy-efficient lighting in order to reduce energy consumption. Additionally, the EmPower program includes health and safety checks of smoke detectors and appliances. Households that receive HEAP benefits, utility bill payment assistance, or participate in the federal Weatherization Assistance Program are automatically eligible. NYSERDA’s Multifamily Performance Program and RetrofitNY initiatives also have low-income saving components. See the next section for more information.

In 2018, NSYERDA’s low-income programs achieved 4,798 MWh and 0.13 MMtherms savings for National Grid’s service territory. Spending and customers served were not available.

Multifamily Programs

NYSERDA’s Multifamily Performance Program provides incentives for owners to incorporate energy efficiency into affordable buildings for National Grid customers. A Multifamily Building Solutions Provider will work with the owner to evaluate the building’s systems holistically, creating a customized plan aimed at generating a minimum of 20% source energy savings along with reduced energy bills. For projects that could reach deeper energy savings, the High-Performance Component targets a minimum of 40% source energy savings with a maximum post-construction source energy use intensity (EUI) of 100 kBtu/sq ft./yr.

In 2018, NYSERDA launched the RetrofitNY initiative. The goal of this program is to drive market transformation by industrializing and standardizing the design and construction processes to achieve deep levels of cost compression, which will drive large scale adoption of deep energy and net zero retrofits in multifamily buildings. RetrofitNY approaches retrofits from a whole building perspective and targets multiple health and resiliency benefits as associated outcomes of building work-scope. NYSERDA funds are used in conjunction with other subsidy and financing offered from local, state and federal sources as a financing package coordinated through relevant affordable housing agencies.   

In addition to the NYSERDA programs, National Grid offers a multifamily program that provides no cost direct install of high-efficiency showerheads, faucet aerators, and thermostatic radiator valves. It also provides rebates for high efficiency natural gas heating and water heating, insulation, programmable thermostats, boiler reset controls, steam traps, and custom efficiency measures.

In 2018, National Grid’s multifamily program achieved 8,474 MWh savings while serving 8,408 and spending $3,070,924. NYSERDA’s multifamily programs achieved 10,106 MWh and 0.10 MMtherms savings for National Grid customers. Data on NYSERDA spending and customers served were not available for 2018.

Last Updated: March 2020

Low-Income Programs

To our knowledge, Lee County Electric Cooperation and TECO Peoples Gas do not offer any energy efficiency programs targeted at low-income customers.

Multifamily Programs

To our knowledge, Lee County Electric Cooperation and TECO Peoples Gas do not offer energy efficiency programs targeted at multifamily units.

Last Updated: March 2020

Low-Income Programs

Dominion Energy South Carolina offers the Neighborhood Energy Efficiency Program (NEEP) to single and multifamily households. The program provides income qualified customers with energy assessment, energy education, and direct installation of energy-efficiency upgrades. Through NEEP, eligible customers receive free and LED lighting. Dominion Energy South Carolina coordinates with community action agencies, local community groups, and internal customer assistance department to outreach potential eligible customers.

In 2018, Dominion Energy South Carolina achieved 4,090 MWh in energy savings, while spending $1,391,090 in its low-income programs and served 3,586 low-income customers.

Multifamily Programs

At this time, Dominion Energy South Carolina does not offer an energy efficiency program targeted at multifamily properties.

Last Updated: March 2020

Low-Income Programs

Duke Energy Carolinas offers the Neighborhood Energy Saver Program (NES) to qualified low-income residential customers. This weatherization assistance program provides many direct-install measures such as lightbulbs, aerators, showerheads, weather stripping, door sweeps, caulk and insulation, and water heater adjustments. The NES program reaches out to local government (mayors, city council, community leaders) for involvement in the kickoff event and to provide support for the program.

Duke Energy Carolinas also offers the Residential Income-Qualified Energy Efficiency and Weatherization Assistance for Individuals Program to qualified low-income residential customers. This weatherization assistance program provides, on the basis of need, measures provided under the NES Program, additional insulation, air sealing, refrigerator replacement, and electric HVAC system replacement. Both programs are administered in coordination with local agencies that administer state weatherization programs and other agencies selected by Duke Energy.

In 2018, according to Duke Energy Carolinas it achieved 3,790 MWh in energy savings, while spending $2,543,430 on its low-income programs and served 7,861 low-income customers.

At this time, Piedmont Natural Gas does not offer energy efficiency programs targeted at low-income customers.

Multifamily Programs

Duke Energy Carolinas offers the Multifamily Energy Efficiency Program. This program offers no-cost direct install of high efficiency light bulbs, faucet aerators, showerheads and hot water pipe wrapping in multifamily building units. In 2018, according to Duke Energy Carolinas, it achieved 15,480 MWh in savings, while spending $2,621,248 and providing 374,003 measures.

Piedmont Natural Gas does not offer energy efficiency programs targeted at multifamily properties at this time.

Last Updated: March 2020

Low-Income Programs

Until June 1, 2017, the Department of Commerce and Economic Opportunity (DCEO) ran the Illinois Energy Now program, which provided a portfolio of dual fuel electric and natural gas efficiency programs administered by the state, targeting households at 80% of the area median income. Section 8-103 of the Public Utilities Act directed ComEd and Peoples Natural Gas to coordinate with DCEO regarding the implementation of these programs. On June 1, 2017, the Illinois Energy Now program was closed, and the DCEO handed off administration of the state’s low-income efficiency programs to the utilities.

In 2018, ComEd offered multiple low-income programs, including Single-Family Retrofits, Multi-Family Retrofits, Affordable Housing New Construction, Public Housing Authority Program, Food Bank LED Distribution, Income Eligible Lighting Discounts, and Low Income Kits. These programs have continued to be offered in 2019, as well as additional programs including New Manufactured Homes and Existing Manufactured Homes. More information about each program can be found on ComEd’s website for income-eligible program.

ComEd partners with local community groups, including nonprofits, food banks, religious organizations, and for-profit groups to implement their low-income programs. ComEd coordinates program delivery with the state’s Weatherization Assistance Program. For programs coordinated with WAP, health and safety costs are split 50-50 between state and utility programs. For projects in partnership with Chicago Bungalow Associate and Elevate Energy, as well as the Public Housing Program, the utilities cover 100% of the necessary health and safety costs. Additionally, projects completed under the Affordable Housing New Construction Program typically leverage Illinois Housing Development Authority funding for health and safety measures.

The City of Chicago is currently running a pilot focused on affordable housing properties that have low energy performance (as noted through their public energy benchmarking reports). Such properties are identified and then the City conducts outreach to the property owner or manager to encourage them to improve energy efficiency by enrolling in one of the utility-provided energy efficiency programs. This pilot project is being conducted in partnership with ComEd.

Peoples Gas runs numerous Income-Eligible programs in five program categories: 1) Illinois Home Weatherization Assistance Program (IHWAP), 2) Single-Family Income Eligible Program, 3) Multi-Family Income Eligible Program, 4) Affordable Housing New Construction, and 5) Multi-Family Public Housing Authority (PHA) Program.

For the Single-Family Income-Eligible (SFIE) Program, Peoples Gas partners with the Chicago Bungalow Association (CBA) for outreach and customer intake support. Within the Income-Eligible Multi-Family (IEMF) Program, Peoples Gas partnered with Elevate Energy for outreach and implementation support. With the Illinois Housing Weatherization Assistance Program (IHWAP) program, Peoples Gas and North Shore Gas partners with non-profit Community Action Agencies within Cook County and Lake County. 

In 2018, ComEd achieved 106,207 MWh of energy savings, while spending $34,887,470 and serving 2,796 unique participants (1,923 in the single-family program, 79 multifamily retrofits, 689 affordable housing new construction, and 105 public housing authority program participants). In 2018, Peoples Gas achieved 0.68 MMtherms of savings, while spending $8,918,450 and serving 6,905 unique units/projects.

Multifamily Programs

ComEd offers the Multi-Family Energy Assessment Program, which provides free energy assessments and no-cost direct install of energy-saving measures to help reduce energy usage in multifamily tenant units. They also offer the Multi-Family Common Area Pilot Program, which serves existing multifamily properties with three or more units and provides no-cost direct install measures and contractor installed lighting technologies in common areas, garages, and exteriors. The pilot includes programmable thermostats, vending misers, and screw-based LEDs.

ComEd also offers the Income Eligible Retrofits Multi-Family Program, which provides direct installation of energy efficiency measures and replacement of inefficient equipment as well as educational information to further save money on energy bills. Eligible measures include LEDs and energy efficient lighting retrofits, programmable thermostats, advanced power strips, water efficiency devices, weatherization measures, pipe insulation, and heating, cooling and refrigeration equipment. The program is implemented by Resource Innovations (RI) and leverages the Illinois Home Weatherization Assistance Program (IHWAP). The program provides retrofits in both common areas (CA) and tenant spaces and serves as a “one stop shop” for multi-family building owners and managers whose buildings are targeted to income eligible residents.

Peoples Gas also offers the Multi-Family Program. This comprehensive program offers free energy assessments for multifamily building owners and no-cost direct install of high efficiency showerheads, faucet aerators, programmable thermostats, pipe insulation and compact fluorescent bulbs (CFLs). Rebates for additional energy-saving equipment are also available. This comprehensive program is jointly delivered with ComEd and offers free energy assessments for multi-family building owners and no-cost direct installation of high efficiency showerheads, faucet aerators, programmable thermostats, pipe insulation and high-efficiency lighting. Rebates for additional energy-saving equipment are also available. Peoples Gas also offers the Multi-Family Income Eligible Program, which includes prescriptive gas rebates, energy assessments, and direct-install at income-qualified multi-family buildings.

In 2018, ComEd achieved 15,584 MWh of savings, while spending $13,446,133 on its multifamily programs and serving 788 unique multifamily buildings. In 2018, Peoples Gas achieved 1.22 MMtherms of savings, while spending $2,279,454 on its multifamily programs and serving 6,903 unique units with its multifamily programs.

Last Updated: June 2020

Low-Income Programs

SDG&E offers the Energy Savings Assistance (ESA) Program, which provides renters or owners with energy-efficient lighting, water efficiency measures, health and safety measures, door and window replacement, appliance upgrades, insulation, weather stripping, and caulking. This program provides no-cost energy efficiency measures to customers who meet income eligibility criteria (201-300% of the federal poverty line) within SDG&E’s service territory. SDG&E partners with over 200 community partners to reach eligible customers, as well as 2-1-1 San Diego who provides enrolment services for SDG&E’s ESA program in addition to other state and local programs. SDG&E streamlines eligibility requirements for customers enrolled in other bill assistance programs. In addition, SDG&E leverages local LIHEAP agency dollars to provide health and safety repairs and services not offered through the ESA program, such as water heaters for renters.

The City of Chula Vista supports low-income weatherization through grants from the US Department of Housing and Urban Development.  Through home checkups and mandatory outreach to businesses through a City ordinance, City staff promote various programs that are available for low-income participants including the ESA program.  Information about low income assistance programs is also incorporated in the City's Climate Action Plan outreach website and in regular city newsletters and other media. 

In 2018, according to SDG&E, it achieved 5,515 MWh and 0.17 MMtherms in energy savings, while spending $12,851,048 on its electric low-income programs and $9,929,481 on its natural gas low-income programs, while serving 21,387 low-income customers.

Multifamily Programs

In 2018, SDG&E offered three multifamily programs: Multifamily Energy Efficiency Rebates (MFEER), Comprehensive Manufactured-Mobile Homes (CMMH) and the Multifamily High Opportunity Pilot Program (MF-HOPP). Each of these programs target specific sub-segments within SDG&E’s Residential Multifamily sector and did so at little to no cost to the customer through direct install and co-pay delivery channels. Both MFEER & CMMH offered measures such as AC diagnostics, faucet aerators, low flow showerheads, efficiency fan controllers, refrigeration vending machine controllers, pool & spa LED lights, LEDs lights for common areas, smart programmable thermostats and 48-inch T8 LEDs for common areas at no cost. The program also included tankless water heaters, furnace upgrades and domestic hot water boilers at the co-pay level. MF-HOPPs specifically targeted multifamily properties built in or prior to 1980, with 50 plus residents and that showed potential to exceed a 10% savings threshold through a pre-qualifying benchmark analysis. The MF-HOPPs program introduced new common area measure categories and encourages the early replacement thereof by offering such products as LED lighting and fixtures, variable speed pool pumps, pool and spa LED lighting, refrigeration vending machine controllers, and central boilers for domestic hot water at no cost to the end-use customer.

Within its service territory, SDG&E administers and implements a low-income energy efficiency program, known statewide, as the Energy Savings Assistance Program (ESAP). Within the parameters of ESAP, SDG&E can treat in-unit residences and common areas in multifamily properties. The services offered through ESAP include no cost lighting, air sealing, HVAC repair and replacement, domestic hot water repair and replacement, appliance replacement, and benchmarking.

In 2018, according to SDG&E, it achieved 2,327 MWh and 0.012 in energy savings, while spending $5,911,885 on its electric multifamily programs and $656,876 on its natural gas multifamily programs, while serving 1,086 multifamily properties.

Last Updated: March 2020

Low-Income Programs

Duke Energy Ohio offers a portfolio of low-income programs to qualified low-income customers, including the Low Income Services, Pay for Performance and the Neighborhood Energy Saver programs to qualified low-income customers. The Low Income Services program replaces inefficient refrigerators in qualifying single-family and multifamily customers.  The Pay for Performance program is offered through a partnership with People Working Cooperatively (PWC) and provides low-income customers with whole-house weatherization services such as, air sealing, insulation, and faucet aerators. The Neighborhood Energy Saver offers customers with direct installation of energy-efficiency measures to renters and owners of single-family and multifamily properties. Through this program eligible customers may receive energy efficiency services such as sealing air leaking, LED lighting, water heater wraps, and tune-ups and repairs to heating and cooling systems. The Neighborhood Energy Saver program is offered through a partnership with People Working Cooperatively (PWC) and specifically targets elderly customers.

In 2019, the City of Cincinnati, in partnership with Duke Energy Ohio, launched a low-income multifamily energy efficiency program, called Warm Up Cincy, which will improve building efficiency and provide tenants with energy efficiency education that will stay with them for life. This 90-day pilot aims to address energy burden faced by tenants who live at or below 200% of the federal poverty level and addresses the gap in energy efficiency offerings for low-income renters. The program is funded through a rate case settlement with Duke Energy Ohio, Cincinnati’s utility company. The City aims to serve 65 households through the program in partnership with the Community Action Agency, Greater Cincinnati Energy Alliance, and People Working Cooperatively to reach and engage participants.

In 2018, according to Duke Energy Ohio, it achieved 1,494 MWh in energy savings, while spending $660,754 on its low-income programs and served 14,196 customers. These programs are electric only, with no gas savings, customers or spending reported.

Multifamily Programs

Duke Energy Ohio’s Multifamily Energy Efficiency Program provides apartment complexes with free and installed lighting and water measures. Eligible units are Duke Energy Ohio served apartments on a residential rate. Traditionally, the properties targeted have four or more units. Franklin Energy is the program administrator and manages outreach, direct installations, and customer care.

In 2018, according to Duke Energy Ohio, it achieved 634 MWh in energy savings, while spending $98,541 on its multifamily programs and served 10,174 units.

Last Updated: March 2020

Low-Income Programs

At this time, First Energy does not offer any energy efficiency programs targeted at low-income customers.

Dominion Energy Ohio offers the Housewarming Program which provides home weatherization assistance to income-eligible customers with the purpose of increasing energy efficiency and reducing energy costs. Through the Housewarming Program, eligible customers receive free weather stripping, attic and sidewall insulation, door sweeps, smoke detectors, programmable thermostats, as well as the repair or replacement of certain natural gas appliances and heating systems. The program is administered by the Cleveland Housing Network (CHN) in partnership with the Home Weatherization Assistance Program (HWAP), Electrical Partnership Program (EPP), Cleveland Public Power Program, First Energy’s Community Connections Program, Water Conservation, and other partner agencies.

In 2018, according to Dominion Energy Ohio saved 0.15 MMtherms of energy, while spending $5,938,582 on its low-income programs and served 1,547 households.

Multifamily Programs

At this time, CEI and Dominion Energy Ohio do not offer energy efficiency programs targeted at multifamily properties.

Last Updated: March 2020

Low-Income Programs

Colorado Springs Utilities offers the Home Efficiency Assistance Program (HEAP). CSU partners with the Energy Resource Center to deliver the program, as Energy Resource Center technicians work with customers throughout the entire weatherization process on how they can improve energy and water efficiency in their home, and how they can maintain newly installed appliances. Additional services customers may receive include weatherstripping, insulation to attics, sidewalls, and crawlspaces, new high-efficient showerheads and refrigerators. The program is available to property owners in single family or multifamily buildings with income at or below 250% of the federal poverty guidelines.

In 2019, according to CSU, it achieved 91 MWh and 0.02 MMtherms in energy savings, while serving 222 customers. Spending data was not available.

Multifamily Programs

At this time, CSU does not offer energy efficiency program targeted at multifamily properties.

Last Updated: May 2020

Low-Income Programs

DESC offers the Neighborhood Energy Efficiency Program (NEEP) to single and multifamily households. The program provides income qualified customers with energy assessment, energy education, and direct installation of energy-efficiency upgrades. Through NEEP, eligible customers receive free and LED lighting. DESC coordinates with community action agencies, local community groups, and internal customer assistance department to outreach potential eligible customers.

In 2018, Dominion Energy South Carolina achieved 4,090 MWh in energy savings, while spending $1,391,090 in its low-income programs and served 3,586 low- income customers.

Multifamily Programs

At this time, DESC does not offer an energy efficiency program targeted at multifamily properties. However, DESC has proposed a multifamily program in a recent filing with the South Carolina Public Service Commission.

Last Updated: March 2020

Low-Income Programs

AEP Ohio offers the Community Assistance Program to qualified low-income residential customers. The program includes health and safety measures, water efficiency measures and appliance upgrades. The program coordinates with the Weatherization Assistance Program and partners with community action agencies to reach customers and provide combined funding. The program targets high energy users to participate in the program.

In 2018, according to AEP Ohio, it achieved 64,560 MWh in energy savings, while spending $5,755,596 on its low-income programs and served 4,927 low-income customers.

Columbia Gas of Ohio offers its no-cost WarmChoice program to income-eligible homeowners and renters with high natural gas usage. Through this program, customers receive no cost energy efficiency measures including air sealing, and attic and sidewall insulation. Gas appliances are inspected for safety and repaired or if necessary, replaced with high-efficiency models. The program targets participants of the Percentage of Income Payment Plan (PIPP Plus) program and the Low-Income Home Energy Assistance Program (LIHEAP). Columbia Gas of Ohio partners with the federal Home Weatherization Assistance Program (HWAP) in order to leverage funding and maximize services to customers. Columbia’s WarmChoice providers often coordinate funding from Columbia with other funding sources to better serve customers, including the Home Weatherization Assistance Program (HWAP) and electric utility funding.

Columbia Gas of Ohio also offers a Home Energy Audit and Rebate program for customers above income guidelines for WarmChoice, which provides a reduced cost energy audit and rebates on recommended energy efficiency upgrades. Customers above income guidelines for WarmChoice (150% Federal Poverty Level) but at or below 80% Area Median Income, qualify for a $20 energy audit and max out of pocket of $300 for recommended energy efficiency upgrades, including attic and wall insulation and air/duct sealing. Customers above income for the assisted tier of Home Energy Audit can receive a $50 energy audit and rebates on recommended energy efficiency upgrades. 

In 2018, according to Columbia Gas of Ohio, it achieved 0.58 MMtherms in energy savings, while spending $11,861,206 on its low-income program and served 2,058 low-income customers.

The City of Columbus is currently working with AEP Ohio and Columbia Gas on the Community Energy Savings Program, which aims to implement energy audits with a focus on six low-income neighborhoods (Linden, Franklinton, Hilltop, Near East, Milo-Grogan, and University District/Italian Village). Each neighborhood sets a goal for the number of audits and rebates they want to achieve, and they get a financial award from the utilities if they achieve their goal to be used for an energy upgrade. Linden achieved their energy efficiency goal and received $35,000 to improve exterior lighting at the Hamilton STEM Academy playground and water heater upgrades at Como Elementary School, Duxberry Park Elementary School, Hamilton STEM Academy, and Windsor STEM Academy.

Multifamily Programs

AEP Ohio offers the Residential Multi-family program, which includes direct install measures such as LED bulbs, LED nightlights, low-flow showerheads, low-flow faucet aerators and smart power strips. This program targeted individually-metered complexes with five or more residential units. Installation appointments are arranged through the facilities’ property management. In 2018, the program achieved 3,294 MWh in savings, and served 5,663 customers installing 88,298 measures at the properties.

Columbia offers direct installation of energy efficiency measures (energy efficient showerheads and faucet aerators) in multifamily properties through its energy efficiency programs. Additionally, Columbia offers energy audits for multi-family buildings with 5-10 units through its Home Energy Audit and Rebate program. Columbia also launched a pilot for low-income multifamily customers through its WarmChoice program, offering no cost weatherization service to customers living in multifamily units. Additionally, Columbia has a multifamily component of its EfficiencyCrafted Homes program which works with builders to construct new residences that are built above energy code. In 2018, Columbia Gas’s multifamily program efforts achieved 0.10 MMtherms of savings while serving 3,177 households.

Last Updated: May 2020

Low-Income Programs

Oncor offers the Hard-to-Reach Standard Offer Program and a Targeted Low-Income Weatherization Program to qualified low-income residential customers. The Hard-to-Reach program is designed to achieve energy and demand savings with the installation of a wide range of energy efficiency measures at low or no cost. Service providers implement the energy-saving measures and their costs are offset by incentives paid by Oncor. Measures include duct sealing, water efficiency measures, insulation, weatherstripping, and caulking. Oncor is also implementing a Targeted Weatherization Program through the Texas Association of Community Action Agencies (TACAA), which provides funds to designated federal Weather Assistance Program (WAP) subrecipient agencies. This enables them to provide weatherization services to low-income residential electric distribution customers. Energy-efficient measures installed include aerators, attic insulation, air infiltration, central air conditioning units, central heat pumps, duct improvement, floor insulation, and ENERGY STAR® refrigerators and windows. Customers are automatically enrolled in Oncor’s low-income programs if they are enrolled in the Percentage of Income Payment Plan (PIPP), Home Weatherization Assistance Plan (HWAP), or Home Energy Assistance Program (HEAP).

Spending and energy savings value, and the number of customers served by their 2018 low-income programs were not available.

At this time, Atmos Energy does not offer energy efficiency programs targeted at low-income customers in the City of Dallas.

Multifamily Programs

At this time, Oncor and Atmos Energy do not offer energy efficiency programs targeted at multifamily properties.

Last Updated: March 2020

Low-Income Programs

Dayton Power & Light offer the Smart Energy Community Program.  The program offers a free energy-saving home improvement to income-eligible customers. This program offers free energy audit and an assessment of energy use along with equipment and improvement that will help the customer save energy and money. Through this program eligible customers may receive energy efficiency LED light bulbs, refrigerators, low flow showerheads, faucet aerators, insulation or smart thermostats. DP&L partners with Community Action Agencies in each county to administer the program. DP&L allows agencies administrating the program to braid program funds to address health and safety issues.

In 2018, DP&L achieved 1,105 MWh in energy savings, while spending $1,051,860 on its low-income program and served 689 customers.

Vectren Energy Delivery of Ohio offers the Vectren Weatherization Program (VWP) that assists customers to make energy efficient improvements to their homes. The program is administered by the Miami Valley Community Action Partnership (CAP) and improvements are provided at no cost to the customer.  Miami Valley CAP subcontracts with three smaller CAP agencies in order to deliver services to all VEDO’s service territory.  The Ohio Home Weatherization program is divided into two sections based on income eligibility requirements, VWP I and VWP II. Both VWP tiers focus on shell measures such as insulation and air sealing, but also include replacement of non-functioning natural gas furnaces and water heaters, and minor repairs intended to increase the health and safety of the occupants of the home.

In 2018, Vectren achieved 0.58 MMtherms savings, while spending $2,136,827 in their low-income programs and served 351 low-income customers.

Multifamily Programs

DP&L offers the Multi-Family Direct Install program, which offers free installation of energy-saving products to multifamily properties with 5 more units. Through this program eligible units may receive LED light bulbs, high-efficiency showerheads, high-efficiency faucet aerators, LED nigh light, and smart power strip. DP&L also offer weatherization rebates to homes with 1 to 4 units. Through this program DP&L will offset up to $650 of the cost and will provide one of their approved weatherization contractors to seal air leaks or add insulation to homes.

In 2018, DP&L achieved 2,740 in energy savings, while spending $612,541 on its multifamily program and served 3,940 apartments.

At this time, Vectren does not offer energy efficiency program targeted at multifamily properties.

Last Updated: March 2020

Low-Income Programs

Xcel Energy offers a portfolio of dual fuel programs to serve low-income residential customers, including the Single-Family Weatherization Program, the Low-Income Multifamily Weatherization Program, Low-Income Nonprofit Program, and Low-Income Energy Savings Kit Program. These programs provide no-cost weatherization measures through third-party product implementers. Measures include weatherstripping, insulation, replacement of inefficient furnaces and refrigerators, water efficiency measures, and installation of efficient lighting. Xcel Energy partners with the Colorado Energy Office and Energy Outreach Colorado, which actively work on low-income customer programs. Additionally, Xcel offers energy-savings kits to low-income customers. Xcel Energy’s low-income programs target high energy users and elderly customers and streamline eligibility through the federal Low-Income Home Energy Assistance Program and Weatherization Assistance Program income qualifications.

The City of Denver Office of Strategic Partnerships (DOSP) has two programs offering energy efficiency services and funding to low-income residential property owners and nonprofits in the City. The City also participates in the Demand-Side-Management stakeholder group where many of these programs are designed, and also supports low-income service providers and nonprofits in positions they take with the PUC and the utility.

In 2018, Xcel Energy saved 5,556 MWh and 0.74 MMtherms of energy, while spending $3,779,036 and $3,829,817 on its electric and natural gas low-income programs, respectively. Xcel Energy served 5,505 electric and 5,260 natural gas customers. Households served include those receiving energy-saving kits and those participating in weatherization programs.

Multifamily Programs

Xcel offers the Multifamily Weatherization Program. This comprehensive program provides funding for a wide variety of natural gas and electric equipment retrofits, process improvements, facility audits and studies for low-income multifamily buildings. The company's rebates supplement federal weatherization grants to produce incremental, cost-effective natural gas and electric savings. Each submitted project is evaluated using a custom analysis by the company's energy efficiency engineers to determine cost-effectiveness. In some cases, rebates for additional energy-saving equipment are also made available.

In 2018, Xcel Energy’s Multifamily program saved 5,628 MWh and 0.26 MMtherms of energy, while spending $1,232,570 and $706,534 on its electric and natural gas multifamily programs, respectively. Xcel served 189 electric and 126 natural gas customers. Customers served do not include those who also received low-income weatherization.

Last Updated: March 2020

Low-Income Programs

MidAmerican Energy’s Low-Income program provides financial incentives and education to encourage energy efficiency in existing low-income housing. The program is delivered through four separate components to meet the needs of different customer segments. The first component, weatherization, encourages comprehensive energy efficiency improvements in existing low-income housing by providing free energy assessments and free on-site installation of heating, water heating, lighting, refrigeration, and insulation measures. The Iowa Department of Human Rights (IDHR), which manages a network of community action program (CAP) agencies, delivers the program by identifying qualifying households and delivering assessments and weatherization services. The Low-Income program supplements funding provided by the Department of Energy’s Weatherization Assistance Program through a long-term contract with IDHR. The program also includes an education component for Low-Income Home Energy Assistance (LIHEAP)-eligible customers and a multifamily and institutional housing component. The second component, Energy Wise, is an education component of the program.

Participating CAP agencies recruit Energy Wise Program workshop participants through day-to-day interactions with their LIHEAP clients. Each household that attends the training receives a take-home Energy Wise home savings kit. The third component is a Home Energy Report program for a select number of eligible customers. The reports are tailored to include low cost and no cost energy efficiency tips. The fourth component, multifamily, includes institutional housing and emergency shelters. The multifamily component is a joint utility program and is administered by The Energy Group, which provides assessment services and reports directly to the three investor-owned utilities.

MidAmerican Energy contracts with the Iowa Department of Human Rights (IDHR) to provide low income weatherization services. The program is promoted by IDHR through local community action program (CAP) agencies. CAP agencies also deliver educational programs to eligible customers to distribute the Energy Wise kits. MidAmerican also works with Green Iowa AmeriCorps to offer supplemental weatherization services for qualifying customers in Blackhawk County that are currently on the waiting list for the traditional Weatherization Assistance Program. In 2018, MidAmerican’s contract with the Iowa Department of Human Rights (IDHR) for low income weatherization services allowed for up to $400 per home to be spent on general repairs in support of the energy efficiency weatherization improvements. IDHR utilizes federal Weatherization Assistance Program (WAP) funding to provide weatherization services through local community action agencies in Iowa.

In 2018, MidAmerica’s low-income programs achieved 4,474 MWh and 0.20 MMtherms in savings, while spending $1,343,056 and $2,447,540 on electric and natural gas customers respectively. In 2018, the program served 276 customers through weatherization, provided 1,847 kits, sent 15,006 Home Energy Report customers, and served 183 low income multifamily facilities.

Multifamily Programs

MidAmerican Energy offers the Multifamily Housing program to promote efficiency strategies for existing multifamily properties and provides comprehensive on-site energy assessments, free low-cost efficiency measures, and a comprehensive assessment report that includes recommendations for both individual housing units and common areas. Any prescriptive or cost-effective custom energy efficiency measure is potentially eligible for rebate under the Multifamily Housing program. The Multifamily Housing program provides a comprehensive set of services and financial incentives to serve the varied needs of multifamily property owners, property managers, landlords and renters in existing buildings.

The program includes direct install measures such as water saving measures and LED lighting. The program also includes equipment and insulation measures, such as gas furnaces and boilers, water heaters, heat pumps, air conditioners, programmable thermostats, and insulation. Additionally, low-income multi-family properties, including institutional housing and emergency shelters, received enhanced rebates, up to 40 percent of installed cost, and free professional consultation throughout contractor bidding and equipment insulation.

In 2018, MidAmerica’s multifamily program achieved 9,042 MWh and 0.30 MMtherms in savings, while spending $4,198,873 and $1,843,173 on electric and natural gas customers respectively. In 2018, the program served 370 electric and 410 natural gas customers.

Last Updated: March 2020

Low-Income Programs

DTE offers the Energy Efficiency Assistance Program which provides recommendations, financial assistance and education to income-qualified customers and assists them in reducing their energy use and managing their utility costs. The program leverages the services provided by member agencies of the Michigan Community Action Agency Association (MCAAA), municipalities, counties, public housing commissions, faith-based institutions, community development corporations, and nonprofit organizations with existing housing and energy programs. DTE does not pay incentives directly to its income-qualified customers; instead the program delivers incentive funding to these customers through a variety of in-kind services. These services include weatherization plus the replacement of inefficient refrigerators with ENERGY STAR® models in single-family homes and low-income multifamily dwellings, as well as in-home consultation and installation of energy-efficient measures through the Home Energy Consultation (HEC) Program for income-qualified customers.

DTE streamlines eligibility requirements by using the same requirements as many other programs for low-income customers. Through the Energy Efficiency Assistance program, DTE partners directly with local agencies, municipalities, counties, public housing commissions, faith-based institutions, community development corporations, and nonprofit organizations to offer housing and energy programs. DTE also offers a multifamily low-income program that provides direct install of energy efficiency measures in multifamily rental properties, provides energy information and education to tenants, ensures participation is clear and easy, and covers a portion or all of the cost for common area improvements. DTE also offers two additional programs for low-income customers: 1) Home Energy Consultation Low-Income, and 2) Home Energy Reports for low-income customers.

In 2018, according to DTE, it achieved 26,507 MWh and 1.58 MMtherms in energy savings, while spending $13,752,866 and $6,083,659 on its electric and natural low-income programs, respectively. DTE served 95,903 electric and 129,459 natural gas customers.

The City of Detroit offers a 0% Interest Home Repair Loan Program, implemented by the community action agency. The Program launched in April 2015 and offers 10-year, interest free loans from $5,000 to $25,000 to help Detroit homeowners invest in and repair their homes.  The loan can be used for furnace and HVAC replacement, door and window replacement, electric repairs, and other health and safety improvements.

Multifamily Programs

DTE provides two comprehensive programs for multifamily properties. The Multifamily In-Unit Improvements Program offers no-cost direct install of energy efficient lighting, showerheads, faucet aerators, programmable thermostats, and pipe wrap installation where units have electric water heating. The program also conducts a free energy assessment to identify other potential energy-saving upgrades. Additionally, these utilities offer the Multifamily Common Areas Improvements Program, which offers rebates for common area measures such as interior and exterior lighting, furnace/boiler upgrades, water heating, air conditioning, building and duct insulation, programmable thermostats, and ENERGY STAR windows.

In 2018, according to DTE, the program saved 3,894 MWh and 0.35 MMtherms, while spending $3,158,000 on electric and $1,197,000 on natural gas customers. They served 5,111 electric and 3,689 natural gas customers in 2018.

Last Updated: March 2020

Low-Income Programs

EPE offers the Low Income Residential Solutions Program to qualified low-income  residential customers. This program provides incentives through local contractors to assist customers with attic insulation, air infiltration, duct sealing, windows and sliding glass doors, solar screens, HVAC Tune-Ups, refrigerated air, evaporative coolers, pool pumps, cool roofs, water heater pipe and tank insulation, and water measures including kitchen and bathroom aerators and low-flow showerheads. Customers are automatically eligible for the program if they receive benefits from federal low-income programs including Food Stamps, Medical Assistance, Supplemental Security Income, Public Housing, Temporary Assistance to Needy Families, Children’s Health Insurance Program, or Qualified Medicare Beneficiary. The utility works with local governmental agencies and nonprofit organizations such as the Housing Authority of the City of El Paso (HACEP) and United Way to inform customers of the availability of these programs.

In 2018, according to EPE, it achieved 1,641 MWh in energy savings, while spending $601,732 on its low-income programs and served 2,637 low-income customers.

At this time, Texas Gas Service does not offer low-income energy efficiency programs to customers residing in El Paso.

Multifamily Programs

At this time, EPE and Texas Gas Service do not offer energy efficiency programs targeted at multifamily properties.

Last Updated: March 2020

Low-Income Programs

Oncor offers the Hard-to-Reach Standard Offer Program and a Targeted Low-Income Weatherization Program to qualified low-income residential customers. The Hard-to-Reach program is designed to achieve energy and demand savings with the installation of a wide range of energy efficiency measures at low or no cost. Service providers implement the energy-saving measures and their costs are offset by incentives paid by Oncor. Measures include duct sealing, water efficiency measures, insulation, weatherstripping, and caulking. Oncor is also implementing a Targeted Weatherization Program through the Texas Association of Community Action Agencies (TACAA), which provides funds to designated federal Weatherization Assistance Program (WAP) subrecipient agencies. This enables them to provide weatherization services to low-income residential electric distribution customers. Energy-efficient measures installed include aerators, attic insulation, air infiltration, central air conditioning units, central heat pumps, floor insulation, and ENERGY STAR® refrigerators and windows. Customers are automatically enrolled in Oncor’s low-income programs if they are enrolled in the Percentage of Income Payment Plan (PIPP), Home Weatherization Assistance Plan (HWAP), or Home Energy Assistance Program (HEAP).

Spending and energy saving values and number of customers served by their 2018 low-income program were not available.

Atmos Energy offers the Keeping the Warmth Program to qualified low-income residential customers in Fort Worth. Measures include natural gas piping repair, attic and wall insulation, gas water heater replacements, duct sealing, caulking, weatherstripping, wall outlet insulation, and faucet aerators. The program targets elderly and disabled households, and households with children under the age of five. Through this program, the utility partners with local communities, weatherization organizations, and community action agencies to help decrease household energy use. 

In 2018, according to Atmos Energy, it saved 0.008 MMtherms, while spending $405,235.93 on its low-income programs and served 287 low-income customers through this program.

Multifamily Programs

At this time, Oncor does not offer energy efficiency programs targeted at multifamily properties.

Atmos Energy offers rebates for new multifamily housing, which can be used for the installation of new high efficiency gas appliances. In 2018, according to Atmos Energy, it achieved 0.024 MMtherms in saving, while spending $203,320 on its multifamily programs and served 884 multifamily customers.

Last Updated: March 2020

Low-Income Programs

PG&E offers the Energy Savings Assistance Program to qualified low-income residential customers. The program provides in-home energy education, and direct installation of weatherization and hot water measures, lighting efficiency upgrades, HVAC tune-ups, smart power strips, and refrigerator recycling/replacement at no charge in order to reduce energy consumption in low income households.  This program is implemented statewide by investor-owned utilities under the direction of the California Public Utilities Commission. It leverages the federal Weatherization Assistance Program, Low-Income Home Energy Assistance Program, and Low-Income Weatherization Program offerings. The ESA Program’s objective is to assist income-qualified customers to reduce their energy consumption and costs while increasing their health, comfort and safety.

In 2018, PG&E achieved 60,217 MWh and 1.91 MMtherms in savings, while spending $73,500,00 and $51,000,000 on its electric and natural gas low-income programs, respectively, and served 85,168 electric and natural gas customers.

Multifamily Programs

PG&E offers the California New Homes Multifamily Program, Multifamily Upgrade Program, and Multifamily Cooling Optimizer Program. California New Homes Multifamily Program provides support and incentives for multifamily new construction projects to encourage builders to exceed California’s Title 24 energy efficiency standards. The Multifamily Upgrade Program promotes and facilitates energy-efficient retrofits of existing multifamily buildings” through technical support and incentives. The Multifamily Cooling Optimizer Program is a direct install program focused on HVAC measures in tenant spaces.

In 2018, PG&E’s multifamily programs saved 5,035 MWh and 0.23 MMtherms, while spending $15,344,728 and serving 25 electric units and 10 natural gas units.

Last Updated: March 2020

Low-Income Programs

Consumers Energy’s Income-Qualified Energy Efficiency Assistance Program provides services to single-family, income-eligible customers to reduce energy consumption and improve comfort in their home. It offers no-cost direct services that include energy efficiency upgrades, home energy assessments and energy-saving education. The program collaborates with local stakeholders, such as the municipal government, Community Action Agencies, Habitat for Humanity, United Way 211, Housing Commissions, and many additional non-profit organizations. The program uses a variety of delivery strategies and delivery channels, such as home energy assessments, food bank lighting distribution, collaboration with community-based organizations, and deeper weatherization measures. The program leverages other funding sources such as the Weatherization Assistance Program (WAP), Low Income Home Energy Assistance Program (LIHEAP), Community Development Block Grant (CDBG), and philanthropic funds to complete housing retrofit/weatherization projects. When offering rebate incentives to Community Action Agencies or Community-Based Organizations, utility program funding is leveraged with other funding sources such MSHDA Low Income Housing Tax Credits (LIHTC) or available financing options.

In 2018, according to Consumers Energy, it saved 13,834 MWh in savings, while spending $5,437,604 on its low-income program and served 8,000 low-income customers with their program.

DTE offers the Energy Efficiency Assistance Program which provides recommendations, financial assistance and education to income-qualified customers and assists them in reducing their energy use and managing their utility costs. The program leverages the services provided by member agencies of the Michigan Community Action Agency Association (MCAAA), municipalities, counties, public housing commissions, faith-based institutions, community development corporations, and nonprofit organizations with existing housing and energy programs. DTE does not pay incentives directly to its income-qualified customers; instead the program delivers incentive funding to these customers through a variety of in-kind services. These services include weatherization plus the replacement of inefficient refrigerators with ENERGY STAR® models in single-family homes and low-income multifamily dwellings, as well as in-home consultation and installation of energy-efficient measures through the Home Energy Consultation (HEC) Program for income-qualified customers.

DTE streamlines eligibility requirements by using the same requirements as many other programs for low-income customers. Through the Energy Efficiency Assistance program, DTE partners directly with local agencies, municipalities, counties, public housing commissions, faith-based institutions, community development corporations, and nonprofit organizations to offer housing and energy programs. DTE also offers a multifamily low-income program that provides direct install of energy efficiency measures in multifamily rental properties, provides energy information and education to tenants, ensures participation is clear and easy, and covers a portion or all of the cost for common area improvements. DTE also offers two additional programs for low-income customers: 1) Home Energy Consultation Low-Income, and 2) Home Energy Reports for low-income customers.

In 2018, according to DTE, it achieved 1.58 MMtherms in energy savings, while spending $6,083,659 and serving 129,459 natural gas customers.

The City of Grand Rapids, through our Community Development Department, offers the Housing Rehabilitation Program. This program is federally funded, though administered by City staff. This program is restricted to low income homeowners. The program helps low-income homeowners determine what repairs are needed. Assistance also includes insuring that the homeowner gets a fair price and will ensure that projects get complete with good quality. The loan can be between $1,000 and $24,000 and can fund repairs or upgrades to improve energy efficiency, emergency repairs, exterior repairs, health and safety improvements, repairs for accessibility, and treating lead-based paint or asbestos hazards.

Multifamily Programs

The Consumers Energy Multifamily Energy Efficiency Program offers equipment incentives to building owners that include lighting, lighting controls, heating, cooling, ventilation, water heating, building envelope and custom measures, for whole building energy retrofit opportunities for major renovation/new construction. The program also includes direct install measures for tenants and common areas that include lighting, aerators, showerheads, pipe wrap, and thermostats. For income qualified customers, expanded measures are offered for air sealing and insulation, smart thermostat and some appliances.

In 2018, according to Consumers Energy, its multifamily program achieved 11,230 MWh in savings, while spending $4,584,069 and serving 600 customers.

DTE provides two comprehensive programs for multifamily properties. The Multifamily In-Unit Improvements Program offers no-cost direct install of energy efficient lighting, showerheads, faucet aerators, programmable thermostats, and pipe wrap installation where units have electric water heating. The program also conducts a free energy assessment to identify other potential energy-saving upgrades. Additionally, these utilities offer the Multifamily Common Areas Improvements Program, which offers rebates for common area measures such as interior and exterior lighting, furnace/boiler upgrades, water heating, air conditioning, building and duct insulation, programmable thermostats, and ENERGY STAR windows.

In 2018, according to DTE, the program achieved 0.35 MMtherms in savings, while spending $1,197,000 and serving 3,689 natural gas customers.

Last Updated: March 2020

Low-Income Programs

Duke Energy Carolinas offers the Neighborhood Energy Saver (NES) Program to qualified low-income residential customers. This weatherization assistance program provides many direct-install measures such as lightbulbs, aerators, showerheads, weather stripping, door sweeps, caulk and insulation, and water heater adjustments. The NES program reaches out to local government (mayors, city council, community leaders) for involvement in the kickoff event and to provide support for the program.

Duke Energy Carolinas also offers the Residential Income-Qualified Energy Efficiency and Weatherization Assistance for Individuals Program to qualified low-income residential customers. This weatherization assistance program provides, on the basis of need, measures provided under the NES Program, additional insulation, air sealing, refrigerator replacement, and electric HVAC system replacement. Both programs are administered in coordination with local agencies that administer state weatherization programs and other agencies selected by Duke Energy.

In 2018, Duke Energy Carolinas achieved 3,790 MWh in energy savings, while spending $2,543,430 in its low-income programs and served 7,861 measures.

At this time, Piedmont Natural Gas does not offer energy efficiency programs targeted at low-income customers.

Multifamily Programs

Duke Energy Carolinas offers the Multifamily Energy Efficiency Program. This program offers no-cost direct install of high efficiency light bulbs, faucet aerators, showerheads and hot water pipe wrapping in multifamily building units. In 2018, according to Duke Energy Carolinas, it achieved 15,480 MWh in savings, while spending $2,621,248 and providing 374,003 measures.

At this time, Piedmont Natural Gas does not offer energy efficiency programs targeted at multifamily properties.

Last Updated: March 2020

Low-Income Programs

Both Eversource and Connecticut Natural Gas provide the Home Energy Solutions—Income-Eligible Program to qualified low-income residential customers in both single and multifamily buildings. Eversource also runs New Construction, Retail Products, and Residential Financing programs for income-eligible customers. The Home Energy Solutions program provides no-cost weatherization measures and low-cost energy efficiency upgrades. Weatherization measures include air sealing, duct sealing, lighting fixtures, water efficiency measures, and insulation. Energy-efficient upgrades include appliance replacements, water heaters, HVAC systems, and windows. The program also includes funds to address health and safety issues. The utilities streamline eligibility with the federal Weatherization Assistance Program (WAP) and Low-Income Home Energy Assistance Program (LIHEAP) requirements, as well as the CT Green Bank application. The program is supported by Energize Connecticut and utilities partner with community action agencies to cost share for WAP-funded projects.

Additionally, The Companies have implemented its retail lighting programs directly targeted at the low-income segment of the market. They have done this through outreach to local retailers who serve the hard-to-reach (“HTR”) customer market segment. HTR markets are defined as customers not typically reached through conventional retail and marketing channels, and are typically described in demographic terms (i.e., income-eligible, ethnic, urban, or rural). The Companies’ efforts regarding this market segment began in 2017 with a focused effort of offering LED incentives, marketing, and educational focus to HTR retail outlets and local retailers. Eversource and Connecticut Natural Gas partner with the Department of Energy and Environmental Protection to administer and provide cost-sharing opportunities with the Weatherization Assistance Program (WAP). The utility has limited funding for health and safety barrier remediation and can leverage funding from other sources.

In 2018, according to Eversource, it achieved 13,055 MWh in energy savings, while spending $11,599,848 on its low-income programs and served 15,039 low-income customers. In 2018, according to Connecticut Natural Gas, it achieved 0.005 MMtherms in energy savings, while spending $987,179 on its low-income programs and served 11,563 low-income customers.

The City of Hartford organized an Energy Equity Challenge, and is working in partnership with a variety of organizations, including Community Renewal Team to promote this voluntary challenge for local residents and property owners. By convening a group of stakeholders dedicated to expanding access to renewable energy and efficiency programs, the City is providing in-kind support that allows for better outcomes across a series of programs related to weatherization, fuel delivery, and utility bill assistance. The City also has a Housing Preservation Loan Fund (HPLF) Program, funded through Community Development Block Grants. This program is administered by the Department of Development Services and offers financing for deep retrofit projects to owners of 1 to 4 unit properties.

Multifamily Programs

Both Eversource and Connecticut Natural Gas participate in Energize Connecticut’s Multifamily Initiative. The Multifamily Initiative accomplishes comprehensive energy efficiency upgrades by assessing the property holistically throughout the building’s dwelling units, common areas, and exterior spaces. A combination of residential and commercial energy savings measures is evaluated, and custom incentives are offered through an incentive commitment letter provided to the property owner. Tenant-occupied areas (e.g., apartments and condominium living spaces) can receive direct install dwelling unit measures as part of these Multifamily Initiative services. These measures include building envelope air sealing, domestic hot water (“DHW”) savings measures, sealing of heating, ventilation, and air conditioning (“HVAC”) ductwork, and the installation of energy-efficient lighting. The Multifamily Initiative also provides incentives for many measures beyond the direct-install dwelling unit measures, called add-on measures, which includes: insulation, HVAC equipment, DHW heating equipment, HVAC and DHW controls, appliances, windows, connected Wi-Fi Thermostats, lighting fixtures and lighting controls in dwelling units, exteriors and common areas and other custom measures.

The Multifamily Initiative is tailored to the multifamily segment and combines aspects of the Companies’ residential energy efficiency programs, such as Home Energy Solutions (“HES”) and HES-Income Eligible, with the Companies’ commercial and industrial (“C&I”) programs, including the Energy Opportunities, Energy Conscious Blueprint, and Small Business Energy Advantage (“SBEA”) programs. This approach offers flexibility to multifamily property owners and their tenants to save energy and money under a seamless umbrella initiative.

In 2018, according to Eversource, it achieved 11,220 MWh in energy savings, whiles spending $6,289,722 on its multifamily program and served 18,285 multifamily customers. In 2018, according to Connecticut Natural Gas, it achieved 0.003 MMtherms from its multifamily program while serving 11,268 multifamily customers. Spending for 2018 was not available.

Last Updated: May 2020

Low-Income Programs

To our knowledge, NV Energy and Southwest Gas do not offer energy efficiency programs targeted at low-income customers.

Multifamily Programs

At this time, NV Energy and Southwest Gas do not offer energy efficiency programs targeted at multifamily properties.

Last Updated: March 2020

Low-Income Programs

Hawai’i Energy offers the Energy Smart 4 Homes (ES4H) program, which residential single-family and multi-family customers with direct access to turnkey energy efficiency solutions, such as high-efficiency lighting and water measures and energy management devices. The properties serviced through the ES4H program were provided at no-cost to residents and ownership management, including all labor and materials. Although the access to large multi-family complexes decreased on O‘ahu, the program deployed more resources in Maui and Hawai‘i Counties and increased its service to single-family residences at targeted communities. The program worked with a channel partner to retrofit properties in both the public and private sectors.

Hawai’I Energy also offers the Bulk Appliance Purchase Program. Residents of geographically isolated areas, such as the island of Lāna’i, face multiple barriers in the supply chain including accessibility to retailers, transportation & field services, and disposal & recycle options. Hawai‘i Energy collaborated with the island’s largest landowner, Pūlama Lāna‘i, to provide energy efficiency measures through the Community-Based Energy Efficiency framework (refer to the Transformational Programs section for further details). At Iwiole Hale, a low-income and affordable multifamily property, over 100 inefficient refrigerators were replaced with new, discounted 18 cubic-foot ENERGY STAR® models.  The effective delivery and installation of the new units was attributed to the quick responsiveness from supply chain allies and the clear communication between Hawai‘i Energy, Pūlama Lāna‘i management, and the tenants.

In 2018, according to Hawai’i Energy, it achieved 6,081 MWh in energy savings, while spending $1,737,711 on its low-income programs and served 4,600 low-income customers.

Multifamily Programs

Hawai’i Energy offers the Energy Smart 4 Homes (ES4H) program, which provides multifamily customers direct access to no-cost energy efficiency solutions, such as high-efficiency lighting and water measures and energy management devices. In addition to work in individual units, the program provides common area lighting retrofits at enhanced incentive levels.

In 2018, according to Hawai’i Energy, it achieved 515 MWh savings, while spending $1,081,000 on its multifamily program and served 3,840 customers.

Last Updated: March 2020

Low-Income Programs

CenterPoint Energy offers the Hard-to-Reach Standard Offer Program to qualified low-income residential customers. Through this program, incentives are paid to project sponsors for qualifying measures installed in retrofit applications that provide verifiable demand and energy savings to low-income customers. Qualifying measures include installation of insulation, air sealing, replacement of air conditioning duct systems, refrigerator replacement, water-saving measures, and lighting fixtures. The program does not target specific households or streamline eligibility requirements. CenterPoint markets the program through email and internet campaigns, relevant meetings and workshops, and statewide outreach opportunities. Spending and energy saving values and number of customers served by their 2018 low-income programs were not available.

In partnership with the local electric utility company, the City’s Sustainability Office is providing up to $5 million per year in targeted energy efficiency improvements to low-income, multi-family housing complexes being redeveloped following Hurricane Harvey.

Multifamily Programs

CenterPoint Energy offers the Multifamily MTP program. This program encompasses three different segments: Multifamily Water and Space Heating, High Performance Multifamily, and Multifamily Direct Install. The Multifamily Water and Space Heating segment includes upgrades to boiler systems, individual gas water and space heating units, and combination gas water heating and space heating systems. The High Performance Multifamily segment targets new buildings that are built to ENERGY STAR® version 3.0 standards or above current energy code via the high-performance path with pay-for-performance based kWh incentives. The Multifamily Direct Install Program offers property owners and managers a free visual audit of existing units and provides eligible properties with no-cost direct install measures, which may include CFLs, water savings measures (faucet aerator, low-flow showerhead), water heater tank wrap, and water heater pipe insulation. In addition, a tenant education handout will be left in the unit explaining the benefits of energy efficiency and tips on how to save energy.

Spending and energy saving values and number of customers served by their 2018 multifamily programs were not available.

Last Updated: March 2020

Low-Income Programs

IPL and Citizens Energy Group partner on a dual fuel low-income program called the Whole-House Weatherization Program. Both utilities share the costs of the program based on the fuel type of the measures installed. The program provides efficient lighting, power strips, faucet aerators, low-flow showerheads, pipe wrap, air sealing, attic insulation, and programmable thermostats. The program also checks for water leaks and electrical and gas hazards. The Indiana Community Action Association implements the measures. The program streamlines enrollment by targeting customers who access local food pantries, the Indianapolis Neighborhood Housing Partnership (INHP), the United Way, and local community development corporations.

Through the City of Indianapolis Thrive Indy partnership, the city and IPL have committed to working together to increase awareness and participation in IPL’s Income Qualified Weatherization program.  IPL continues to work with various local non-profits to drive additional participation in IPL’s income qualified weatherization program, as well as launched a Community Based Lighting program whereby food pantry patrons receive energy efficient LEDs.

In 2017, according to IPL, it achieved 2,256 MWh in energy savings, while spending $1,233,00 on its low-income programs and provided 2,112 audits to customers. According to Citizens Energy Group, they spent $286,151 on its low-income program and served 68 low-income customers in 2018 and did not track energy savings from their low-income program.

Multifamily Programs

IPL offers a Multifamily Direct Install program, which provides low-flow showerheads, faucet aerators, and LED lights for multifamily residences. IPL also has a Small Business Direct Install program, which is available to multifamily property managers and manufacture homes for the installation of energy efficiency improvements in the common areas of apartment dwellings.

 According to IPL’s demand side management report, it saved 2,423 MWh in energy savings, while spending $1,081,00 on its multifamily programs and served 4,991 customers through its multifamily program.

At this time, Citizens Energy Group does not offer energy efficiency programs targeted at multifamily properties.

Last Updated: March 2020

Low-Income Programs

JEA offers the Neighborhood Energy Efficiency Program to qualified low-income residential customers. This program includes upgrades such as CFL bulbs, LED night lights, low-flow shower heads, faucet aerators, toilet flappers, AC filters, exterior door weatherstripping, caulking, and attic insulation. In 2020, the program also replaces toilets with new EPA WaterSense models. The program is implemented in partnership with the City of Jacksonville’s Department of Housing and Neighborhoods, and coordinates with the Weatherization Assistance Program. Customers who received federal Low-Income Home Energy Assistance Program dollars are automatically qualified for the program. JEA partners with the Northeast Florida Community Action Agency and City of Jacksonville Community Development Block Grant program to provide attic insulation to eligible customers, allowing for other funds to be spent on health and safety issues as needed.

 In 2018, according to JEA, it achieved 1,110 MWh in energy savings, while spending $428,00 on its low-income programs and served 1,294 low-income customers.

TECO People’s Gas does not offer energy efficiency programs targeted at low-income customers in Jacksonville at this time.

Multifamily Programs

At this time, JEA and TECO People's Gas do not offer energy efficiency programs targeted at multifamily properties. Even so, JEA’s Commercial Energy Efficient Upgrade program has provided rebates to multifamily buildings for interior and exterior common areas lighting retrofits and other prescriptive and custom upgrades, and the JEA Custom Commercial Program can provide whole-building energy retrofits. JEA’s low income program (Neighborhood Energy Efficiency Program) is has also provided energy savings measures for customers residing in multifamily buildings.

Last Updated: March 2020

Low-Income Programs

Evergy offers the Income-Eligible Weatherization Program for both single- and multifamily low-income residential customers. This program is intended to assist customers in reducing their energy usage by weatherizing their homes. In order to qualify, customers must meet income eligibility guidelines. Optional measures for the single-family program include attic, duct, floor, and wall insulation; furnace tune-ups; high-efficiency boilers and furnaces; heat pump replacement; lighting retrofits- heating system replacements; and water pipe insulation. Additional measures may be included on a case-by-case basis. The multifamily program includes direct install measures such as lighting, water efficiency measures, and smart power strips. Both programs include health and safety measures and target high energy users, elderly households, and customers enrolled in the Low-Income Home Energy Assistance Program (LIHEAP) and the Economic Relief Pilot Program (ERPP). The program is administered by the Salvation Army.

In 2018 according to Evergy, it achieved 521 MWh savings, whiles spending $446,551 on its low-income programs and served 3,023 low-income customers.

Spire Missouri's Low-Income Weatherization program offers weatherization measures including weather-stripping, caulking, HVAC filter replacement, HVAC repair/replace, and low-flow faucet aerators and showerheads. The program partners with the Missouri Department of Economic Development, Community Action Agencies (CAA), Missouri Weatherization PAC, Committee to Keep Missourians Warm, Earthways Center, US Green Building Council, and Energy Efficiency for All.

In 2018 according to Spire Missouri, it achieved 0.11 MMtherms natural gas savings, whiles spending $2,084,016 on its low-income programs and served 4,756 low-income customers.

Multifamily Programs

Evergy and Spire jointly-offer the Income-Eligible Multi-Family Program. This program offers no-cost in-unit direct install of energy-efficient equipment for properties with low-income residents. Property owners are also eligible for incentives for the installation of energy-efficient equipment in common areas.

In 2018, according to Evergy, it achieved 3,408 MWh savings, while spending $695,757 on its multifamily program. The number of customers served by their 2018 multifamily program was not available. In 2018, Spire Missouri spent $338,016 while serving 1,886 with this joint program. Savings values were not available.

Last Updated: June 2020

Low-Income Programs

In 2015, KUB implemented Round It Up, which allows KUB customers to voluntarily participate in having their bills rounded up to the next dollar. KUB sends 100 percent of the customer contributions to the Knoxville-Knox County Community Action Committee (CAC), who administers a weatherization assistance program. The program has had approximately $700,000 contributed annually. Additionally, KUB has partnered with TVA to implement the Home Uplift program in support of Round It Up.  Home Uplift provides funds to match Round It Up and weatherize twice as many homes. Home Uplift has provided over $2 million since 2018, and together with Round It Up, over 450 homes have been served in addition to the 1,278 homes served through the Knoxville Extreme Energy Makeover from 2015 to 2017.

As part of the City of Knoxville’s Smarter Cities Partnership, KUB works closely with community leaders and partners including City of Knoxville, CAC, TVA, Alliance to Save Energy, Socially Equal Energy Efficient Development (SEEED) and others to develop, advertise, and implement the low-income weatherization assistance programs. In addition to weatherization assistance, KUB, in partnership with TVA, provides free home energy and water savings workshops to the community, with over 500 customers served since April 2019. Customers who attend the workshops receive free conservation kits, valued at more than $40.

In 2018, according to KUB and TVA, KUB achieved 597 MWh and .0058 MMtherms in energy savings through KUB and TVA programs, while spending $1,217,012 and $717,012 on electric and natural gas low-income programs, respectively, and served 251 electric and 75 natural gas customers.

Multifamily Programs

At this time, KUB does not offer energy efficiency programs targeted at multifamily properties.

Last Updated: March 2020

Low-Income Programs

At this time, Lakeland Electric and TECO Peoples Gas does not offer energy efficiency programs targeted at low-income customers.

Multifamily Programs

At this time, Lakeland Electric and TECO Peoples Gas does not offer energy efficiency programs targeted at multifamily properties.

Last Updated: March 2020

Low-Income Programs

At this time, NV Energy and Southwest Gas do not offer energy efficiency programs targeted at low-income customers.

Multifamily Programs

At this time, NV Energy and Southwest Gas do not offer energy efficiency programs targeted at multifamily properties.

Last Updated: March 2020

Low-Income Programs

At this time, Entergy Arkansas and CenterPoint Energy (AR) does not offer an energy efficiency program targeted at low-income customers.

Multifamily Programs

Entergy Arkansas offers a multifamily program, which offers installation of cost-effective efficiency measures to duplex, triplex, and large units. Through this program eligible customers may receive direct installation of cost-effective efficiency measure in tenants’ units, as well as common area. Some services include direct installation of LED bulbs, high-efficiency showerheads, high-efficiency kitchen, and air conditions tune-ups.

In 2018, Entergy Arkansas achieved 4,765 MWh in energy savings, while spending $1,008,805 on its multifamily program and served 1,258 units.

At this time, CenterPoint Energy (AR) does not offer an energy efficiency program targeted at multifamily properties.

Last Updated: March 2020

Low-Income Programs

SCE offers the Energy Savings Assistance (ESA) Program to income-qualified customers, which provides appliance replacements. SCE partners with other utilities, community services and development organizations, nonprofits, faith-based organizations, and local governments on their low-income efficiency program. In 2018, according to SCE, it achieved 47,223 MWh in savings, while spending $15,970,631 on its low-income program and served 86,307 households.

At this time, Long Beach Energy Resources does not offer energy efficiency programs targeted at low-income customers.

Multifamily Programs

The SCE Multifamily Energy Efficiency Rebate (MFEER) Program offers a variety of incentives for energy-saving products and services to motivate the multifamily property owners and managers to install energy efficient equipment in both common and dwelling areas of multifamily properties. The program integrates a direct install approach and offers select energy efficient measures at no-cost which can facilitate onsite assessments and encourage property owners to take advantage of rebates for more extensive improvements over time.  The program targets all levels of multifamily buildings (i.e., low-income, affordable-to-moderate income, market-rate) include those located in Disadvantaged Communities.

 In 2018, according to SCE, its multifamily program achieved 14,334 MWh savings, while spending $8,600,000 and served 64,248 customers.

At this time, Long Beach Energy Resources does not offer energy efficiency programs targeted at multifamily customers.

Last Updated: March 2020

Low-Income Programs

Both LADWP and SoCalGas offer the Energy Savings Assistance Program to qualified low-income residential customers. The program offers no-cost, energy-saving home improvements to income-qualified homeowners and renters, including weatherization improvements, water heater blankets, and low-flow showerheads. Investor-owned utilities implement the program statewide under the direction of the California Public Utilities Commission. In addition, LADWP offers a Refrigerator Exchange Program, which provides free, efficient refrigerators to residential customers who qualify through LADWP’s low-income, senior citizen/disability lifeline, life support, or physician-certified alliance discount (PCAD) rates. LADWP also offers the Home Energy Improvement Program, which provides free energy and water performance improvements in homes for eligible customers. SoCalGas streamlines program enrollment by accepting income qualification from enrollment in other programs, including the Low-Income Home Energy Assistance Program (LIHEAP); Women, Infants, and Children (WIC) program; Supplemental Security Income (SSI) program; Tribal; and TANF (Temporary Assistance for Needy Families.

In 2017, LADWP created the office of the Low-Income Customer Access (LICA) to improve outreach to underserved communities and increase collaboration with the existing LADWP efficiency programs for multifamily low-income dwellings. LICA has established a Working Group comprised of affordable housing and community-based organizations who partner with LADWP on pilot efficiency and outreach programs. In addition, LADWP is able to partner with and provide grants to local nonprofits and community organizations through the LADWP Community Partnership Outreach Grants program. Through the program, non-profits are invited to undertake community outreach and education to improve awareness of LADWP programs and improve energy efficiency and water conservation throughout the City of Los Angeles and to “hard-to-reach” customers. Grants have been awarded to California Greenworks, Climate Resolve, Community Development and Technologies Center, Liberty Hill Foundation, Pacific Asian Consortium in Employment, and Cal State University Northridge to specifically target underrepresented and low-income customers. Beyond that, an additional twenty non-profits have been awarded grants to conduct outreach on LADWP’s efficiency programs to customers across the city, which typically include low-income customers. LADWP has also partnered with additional organizations to advertise its efficiency programs, including the Greater Los Angeles African American Chamber of Commerce, Community Coalition, Women for a New Los Angeles, East Yard Communities for Environmental Justice, LA Latino Chamber of Commerce, and the National Association of Minority Contractors.

In 2018, according to LADWP, it achieved 16,744 MWh in energy savings, while spending $15,970,631 on its low-income programs and served17,274 low-income customers. In 2018, according to SoCalGas, it achieved 1.58 MMtherms in energy savings from the ESA program, while spending $99,492,552 and serving 99,457 low-income customers.

Multifamily Programs

LADWP and SoCalGas partner to offer the Energy Savings Assistance Program to eligible low-income residents in multi-family buildings. This jointly-coordinated, comprehensive program provides no cost energy saving products such as attic insulation, door and window repairs, caulking, door weather strips, water heater blankets, smart power strips, efficient light bulbs, water and gas-saving showerheads, and faucet aerators to low-income residents of multi-family buildings. Additionally, the Multifamily Direct Therm Savings Program, offered in partnership with LADWP and SoCalGas, provides energy and water efficient products and installation at no cost to hard-to-reach customers. LADWP also administers a Commercial Direct Install (CDI) Program in partnership with SoCalGas, which targets multi-family customers, and offers free energy and water (and natural gas) efficiency upgrades, including upgrades to energy efficient lighting systems and lamps, LED exit signs, pre-rinse spray valves, low-flow showerheads, faucet aerators, and low-flow toilets.

SoCalGas offers four multifamily programs. These include 1) Multifamily Direct Therm Savings Program and the On-Demand Efficiency Program.  These programs provide energy audits and installation of energy efficiency measures at no cost. 2) Multifamily Energy Efficiency Rebate Program, which provides rebates for the purchase and installation of energy efficiency measures in apartment dwelling units, and in common areas of apartments, condominium, and mobile home parks. 3) Multifamily Whole Building Home Upgrade Program, which is a comprehensive program that promotes long-term energy benefits through whole building energy efficiency retrofit measures identified through an investment grade audit. 4) Central Water Heater Multifamily Building Solutions Program which offers property owners a comprehensive engineering assessment and incentives for upgrading the central water heater system. SoCalGas partners with LADWP on the Energy Savings Assistance Program, Multifamily Direct Therm Program, and Multifamily Home Upgrade Program.

In 2018, according to LADWP, it achieved 5,980 MWh across its multifamily program portfolio, while spending $2,013,914 and served 64,248 customers. In 2018, according to SoCalGas, it achieved 1.0 MMtherms across its multifamily program portfolio, while spending $38,342,773 and served 46,917 customers.

Last Updated: March 2020

Low-Income Programs

LG&E offers the Residential Low-Income Weatherization Program (WeCare) to qualified low-income residential customers, providing energy efficiency measures. The program provides education, energy audits, blower door tests, and installation of weatherization and energy conservation measures designed to reduce energy consumption. Measures include air and duct sealing, attic and wall insulation, energy-efficient water devices, heating and cooling tune-ups, LED lightbulbs, programmable thermostats, and refrigerator and window air conditioner replacements. The program also includes health and safety measures and water efficiency measures. Qualified customers receive energy conservation measures costing up to $2,100 based upon the customer’s most recent 12-month energy usage and the results of an energy audit. If customers qualify for the Low-Income Home Energy Assistance Program, then they are automatically qualified for the WeCare program. LG&E works with agencies within the community to identify customers to identify high energy users and help direct them towards the program and other resources.

We were unable to confirm LG&E low-income program savings and customers served in 2018.

Multifamily Programs

LG&E does not offer energy efficiency programs targeted at multifamily properties.

Last Updated: May 2020

Low-Income Programs

Focus on Energy, in partnership with Madison Gas and Electric, provides larger incentives to income-qualified customers for its energy efficiency programs. These programs include Focus on Energy’s Refrigerator Recycling program, simple energy saving kits, smart thermostat incentives, and whole home improvements. Madison Gas & Electric also provides assistance to the Home Energy Plus programs and the Weatherization and Furnace Program. These programs aimed to assist Wisconsin households in reducing their energy burden by receiving emergency fuel assistance, emergency furnace repair and replacement, counseling for energy budgets, and co-payment plans.

In 2018, according to Focus on Energy, MGE achieved 10 MWh and 0.01 MMtherms in energy savings, while serving 40 electric and 49 natural gas customers. It spent $1,203 and $23,147 on its electric and natural gas low-income programs, respectively.

Multifamily Programs

MGE offers the Focus on Energy multifamily program, which offers incentives for multifamily properties with four or more dwelling units. The program provides a range of services that help lower operating cost and increase comfort for tenants.

In 2018, according to MGE, it achieved 1,949 MWh and 0.065 in energy savings, while spending $175,764 and $84,064 on its electric and natural gas multifamily programs, respectively. MGE served 68 electric and 20 natural gas customers.

Last Updated: March 2020

Low-Income Programs

AEP offers the Targeted Low-Income Energy Efficiency Program (TLIP): The TLIP is designed to cost-effectively reduce the energy consumption and energy costs for low-income residential customers in the Central Division service territory. Weatherization service providers install eligible weatherization and energy efficiency measures in qualified households that meet the Department of Energy (DOE) income-eligibility guidelines of at or below 200% of the federal poverty guidelines. A Savings-to-Investment Ratio of 1.0 or higher is required of each serviced dwelling unit. 

Spending and savings value, and number of customers served by their program in 2018 were not available.

Texas Gas Service provides a Free Natural Gas Equipment Weatherization Program for low-income customers. This program provides a number of free services for customers on fixed or moderate incomes, as well as for the elderly and those with disabilities. Services include free installation of new and replacement CO detectors, smoke detectors, wall and central furnaces, natural gas water heaters, and ranges as well as any necessary plumbing or carpentry upgrades to ensure a safe and code compliant home.

In 2018, Texas Gas Service served 145 low-income households. Savings and spending values for 2018 were not available.

Multifamily Programs

At this time, AEP and Texas Gas Service do not offer energy efficiency programs targeted at multifamily properties.

Last Updated: March 2020

Low-Income Programs

MLGW implementation of Share the Pennies program to provide home weatherization grants for low income qualified residential customers. This program provides the necessary capital and labor to make repairs to improve the energy efficiency of customers’ homes. Repairs include AC condenser replacement, attic access hatches, attic insulation, duct replacement, furnace replacement, leaks (gas and water), water heater replacement, window and door replacement, and health and safety improvements. Share the Pennies is funded by donations from rounding utility bills and sponsored by the Metropolitan Inter-Faith Association and MLG The program works with the local nonprofit, Metropolitan Inter-faith Association (MIFA), on implementation, and also partners with other local nonprofit groups on program design and uptake, such as the Sierra Club, Southern Alliance for Clean Energy (SACE), and the National Association for the Advancement of Colored People (NAACP).

In 2018, according to MLGW, it achieved 564 MWh in energy savings and served 129. TVA served 247 MLGW customers in 2018.

Multifamily Programs

MLGW offers the Energy Advantage Apartments Certification Program. This program ensures that newly constructed apartments in Shelby County are as energy efficient as dwellings built to MLGW's EcoBUILD standards for homes. MLGW works with apartment developers to simulate energy usage given specifications on heating and cooling equipment, windows, building envelope, and other equipment in the units. If the simulation shows efficiency equal to or greater than current EcoBUILD standards, the complex can qualify for rebates from TVA through this pilot program. The rebates encourage developers to specify heat pumps or gas furnaces, rather than typical electric resistance heaters.

MLGW spend $32,450 on its multifamily program and served 94 customers in 2018.

Last Updated: March 2020

Low-Income Programs

SRP provides $725,000 per year to the Arizona Community Action Association to assist in their efforts to improve energy efficiency for low-income customers through the Weatherization Assistance Program. The program offers insulation, window shading, low-flow showerheads, faucet aerators, air conditioning duct seals, space heating and cooling system equipment, evaporative cooler tune-ups or motor upgrades, and LED bulbs. We were unable to confirm savings and customers served by the program in 2018.

Southwest Gas administers the LIEC Weatherization program for customers in the city of Phoenix. This program includes general weatherization and energy efficiency measures. Water efficiency measures are also included in the program, and the program targets elderly households and people with disabilities. Southwest Gas partners with the Arizona Department of Housing on program delivery.

In 2018, according to Southwest Gas, it achieved 0.08 MMtherms in energy savings, while spending $563,892 on its low-income programs and served 1,332 low-income customers.

Multifamily Programs

SRP’s Multifamily Energy Efficiency Program (MEEP) retrofits existing structures with energy and water conservation measures. The program provides a free on-site walkthrough to assess existing conditions and program suitability, free CFLs and water-saving devices to retrofit tenant spaces, and the program encourages participation in the Standard Business Solutions program for common area upgrades. We were unable to confirm savings and customers served by the program in 2018.

At this time, Southwest Gas does not offer energy efficiency programs targeted at multifamily properties.

Last Updated: March 2020

Low-Income Programs

FPL offers a Residential Low-Income Program to income-qualified customers. This program includes an energy survey, followed by measures including weatherization (caulking/stripping/door sweeps), duct testing and repair, air conditioning unit maintenance, air conditioning outdoor coil cleaning, faucet aerators, low-flow showerheads, and water heater pipe wrap. The program is delivered through federal Weatherization Assistance Program agencies and through the utility conducting energy retrofits in select neighborhoods. Customers who are eligible for federally funded programs that provide financial assistance are automatically qualified. We were unable to confirm low-income program savings, spending value and customers served in 2018.

City of Miami's Miami Forever Bond has $100 million dollars allocated for affordable housing, a portion of which goes to fund a weatherization program for low-income home owners.

At this time, Florida City Gas does not offer energy efficiency programs targeted at multifamily properties.

Multifamily Programs

At this time, FPL and Florida City Gas do not offer energy efficiency programs targeted at multifamily properties.

Last Updated: March 2020

Low-Income Programs

Focus on Energy, in partnership with We Energies, provides larger incentives to income-qualified customers for its energy efficiency programs. These larger incentives can be used for participation in the Home Performance with ENERGY STAR® and the Heating and Cooling Improvements programs. The Home Performance with ENERGY STAR program uses a whole-home energy audit to determine energy-efficient recommendations for the home. The Heating and Cooling Improvements program provides incentives for improvements made to a home’s HVAC systems. The program is not specifically designed for low-income customers but does offer larger incentives for low-income households in order to lower barriers to participation. The programs address both electric and natural gas end uses, include health and safety funds, and address water efficiency, and target high energy users, the elderly, and households with children. Standard installations for the Home Performance program include carbon monoxide detectors, testing for and repairing gas leaks, and completing combustion safety notification forms for the health and safety of our customers. We Energies operates an additional program called the Residential Assistance Program (RAP), which pays for the full cost of low-income weatherization. The program includes a home energy assessment and comprehensive measures such as attic and wall insulation, dryer venting, and LED lights. We Energies partners with local nonprofits and community organizations to identify candidates for their low-income program through participant referrals. They also provide money saving kits to community organizations for distribution to customers.

In 2018, according to We Energies, across We Energies and Focus programs, it achieved 3,900 MWh and 0.80 MMtherms, while spending $18,254,296 and $8,501,879 on its electric and natural gas low-income programs, respectively. We Energies served 4,586 and 4,620 electric and natural gas low-income customers.

Multifamily Programs

We Energies, through Wisconsin’s Focus on Energy initiative, offers the Multifamily Energy Savings Program. This comprehensive program offers prescriptive rebates for eligible measures, including common area lighting, and custom incentives for performance-based projects. The Multifamily Direct Install Program offers free, direct installation of LEDs, specialty CFLs, pipe insulation, pre-rinse sprayers, faucet aerators, and showerheads as well as water heater temperature setback services and also offers no-cost vending misers and LED retrofits for exit signs in common areas.

In 2018, according to We Energies, across We Energies and Focus programs, it achieved 8,881 MWh and 0.36 MMtherms, while spending $1,027,392 and $382,348 on its electric and natural gas low-income programs, respectively. We Energies served 220 electric and 71 natural gas low-income customers, respectively.

Last Updated: March 2020

Low-Income Programs

Xcel Energy offers a portfolio of programs for low-income customers, including the Home Energy Savings Program (HESP), Low Income Home Energy Savings Program (LIHES), and Multi-Family Energy Savings Program (MESP). HESP offers free home energy education and improvement services to income-qualifying customers. HESP starts with a home assessment and installation of LED lighting. Additional measures offered are refrigerator, freezer, room air conditioner replacement and recycling. For natural gas customers the program offers replacement of furnace, boiler or water heater. HESP will also provide weatherization services for homes heated with natural gas or electricity from Xcel Energy, and the program coordinates with the Weatherization Assistance Program (WAP). The LIHES Program offers installation services to electric and gas customers who seek to improve their homes’ comfort and lower their utility bills. During a home visit, the program identifies energy savings opportunities, educates customers about energy-saving measures, and then installs the customers’ measures of choice, such as light bulbs, water efficiency measures, and door and attic hatch weatherstripping.

MESP offers free education and electric saving measures to income-qualifying multi-family buildings. Services are provided in the resident’s units and include installation of LED bulbs, replacement and recycling of refrigerators, freezers, and room air conditioners. Outside of the low-income portfolio, the Multi-Family Building Efficiency Program will provide double incentive for income-qualified buildings.

In 2018, according to Xcel Energy, it achieved 2,118 MWh in energy savings, while spending $2,408,363 and serving 3,987 electric low-income customers.

CenterPoint Energy offers a variety of low-income programs, including a Low-income Weatherization program, Low-Income Rental Efficiency program, Low-Income Free Heating System Tune-Up program, Non-Profit Affordable Housing Rebate program, and Low-Income Multifamily Housing Rebate program. These programs provide a variety of measures, such as insulation, furnaces, boilers, water heaters, water efficiency measures, thermostats, and health and safety measures. The Nonprofit Affordable Housing program provides rebates for insulation, furnaces, boilers, water heaters, and energy recovery ventilation. The Multifamily program provides a 25% bonus to building owners on any equipment eligible for a commercial rebate in an affordable housing building. The utility works with WAP service providers to leverage funds from the Department of Energy for the implementation of no-cost weatherization measures in low-income residences. CenterPoint Energy targets the elderly, disabled, and households with children for participation in its low-income programs. In 2017, the Clean Energy Partnership conducted a Community Engagement Pilot project to identify barriers and benefits related to energy efficiency activities in lower income communities and communities of color. The Neighborhood Hub and Minneapolis Renter's Coalition were selected to conduct field investigations to determine the best way to educate and engage community members and stakeholder groups in utility energy efficiency programs.

In 2018, according to CenterPoint Energy, it achieved 0.29 MMtherms of savings, while spending $3,792,484 and serving 3,165 low-income customers.

Multifamily Programs

Both Xcel Energy and CenterPoint Energy offer the Multi-Family Building Efficiency (MFBE) program and the Multi-Family Energy Savings Program. The MFBE provides a free whole-building energy audit, whole-building energy usage, free installation of screw-in LEDs, energy saving faucet aerators and showerheads, water heater blanket and LED signs in the resident’s units and common areas of the buildings. If the building has sufficient cost-effective savings opportunities to reach a minimum of 15% energy savings, they can achieve an incentive of at least 25% of the project cost—the incentive increase with higher savings achievement potential. If the building qualifies as low income, the incentives are doubled. Xcel Energy and CenterPoint Energy also provides a dedicated low-income multifamily program, Multi-Family Energy Savings Program. This program provides a 25% rebate bonus on top of its standard rebates for income-qualified customers.

In 2018, according to Xcel Energy, it achieved 2,132 MWh of savings, while spending $688,149 and serving 227 multifamily customers. In 2018, according to CenterPoint Energy, it achieved 0.07 MMtherms, while spending $700,820 and serving 177 buildings and 6,676 units.

Last Updated: March 2020

Low-income Programs

PEPCO and Washington Gas offer the EmPOWER Low Income Energy Efficiency Program to low-income residents, including both renters and homeowners. This program is implemented by the Maryland Department of Housing and Community Development (DHCD) and offers both single-family and multifamily low-income dual fuel programs. Montgomery County’s Department of Housing and Community Affairs offers county residents through a Weatherization Assistance program.

Multifamily Programs

Neither PEPCO or Washington Gas offer comprehensive energy efficiency programs for multifamily customers in Montgomery County.

Last updated: December 2019

Low-Income Programs

In 2018, Nashville Electric Service and the Tennessee Valley Authority (TVA) piloted the Home Uplift program. This program is available to income qualified participants, through this program participants receive whole home weatherization services. Home Uplift is offered in 7 LPC service area as a partnership with LPCs and other community partners. NES and TVA have partner with local non-profits to apply and execute grants to match TVA funding for Home Uplift. Additionally, they have partnered with the Weatherization Assistance Program in Tennessee to provide energy efficiency kits to all clients and a technical platform to manage the overall WAP program throughout Tennessee.

In 2018, according to Nashville Electric, it achieved 466 MWh savings while serving 466 customers. Spending information was not available.

At this time, Piedmont Natural Gas does not offer energy efficiency programs targeted at low-income customers.

Multifamily Programs

In 2018, NES and TVA utilized strategic energy management principals and residential energy education to pilot da multifamily energy efficiency program. The program provided technical advice for the building staff and behavioral advice for residents.

At this time, Piedmont Natural Gas does not offer energy efficiency programs targeted at multifamily properties.

Last Updated: March 2020

Low-Income Programs

Both United Illuminating and Southern Connecticut Gas participate in the Home Energy Solutions—Income-Eligible Program (HES-IE) available to qualified low-income residential customers in both single and multifamily buildings. Eversource also runs New Construction, Retail Products, and Residential Financing programs for income-eligible customers. The HES-IE program provides no-cost weatherization measures and low-cost energy efficiency upgrades. Direct-install weatherization measures include health and safety testing, blower door guided air sealing, duct sealing, installation of efficient domestic hot water products such as low flow aerators, low flow showerheads, and pipe wrap. Additionally, during the direct install visit the entire home is evaluated for the potential of add-on measure installations which are classified as appliances, insulation, window, hot water systems, HVAC system replacements. There may be a co-pay associated with add-on measures.

HES-IE program implementers work with community partners to promote the program, such as local public health departments, nonprofits running lead abatement programs, hospitals, local housing agencies, and Community Action Agencies. HES-IE also coordinates with the Weatherization Assistance Program, as the programs cost share all energy efficiency products to help maximize the WAP funding on health and safety barriers. Additionally, HES-IE partners with lead abatement programs and hospitals to help leverage their health and safety funds to incorporate energy efficiency into as many homes as possible.

In 2018, United Illuminating achieved 3,647 MWh of savings, while spending $2,731,549 on its low-income program and served 2,607 customers. Southern Connecticut Gas’s low-income programs achieved 0.00033 MMtherms of savings, while spending $3,217,033 on its low-income programs and served 2,818 customers in 2018.

Multifamily Programs

Both United Illuminating and Southern Connecticut Gas participate in Energize Connecticut’s Multifamily Initiative. This comprehensive program provides customized solutions for existing multifamily properties with five or more dwelling units, and includes: assistance with energy efficiency upgrade projects, comprehensive energy assessments of the building's energy-saving opportunities, and incentives and financing for energy-saving efficiency upgrades regardless of fuel type.

The Multifamily Initiative is offered to property managers, property owners, and architects for both market-rate and low-income properties. The Multifamily Initiative is open to any customer, regardless of heating fuel type, within the UI and SCG service territories. The Multifamily Initiative allows a customer to choose their own contractors and create their own contractual agreements with them for work completed. The Multifamily Initiative provides comprehensive energy efficiency upgrades by focusing on the building’s dwelling units, common areas, and exterior spaces. Tenant-occupied areas receive direct install measures, such as air sealing, hot water savings measures, ductwork sealing, and the installation of energy-efficient lighting. The Multifamily Initiative also provides incentivizes for add-on measures, which may include insulation, heating and cooling equipment, hot water heating equipment, appliances, windows, smart Thermostats, and lighting fixtures and controls. The Multifamily Initiative is tailored to the multifamily segment and combines aspects of the Companies’ residential energy efficiency programs, such as Home Energy Solutions (“HES”) and HES-Income Eligible, with the Companies’ commercial and industrial (“C&I”) programs, including the Energy Opportunities, Energy Conscious Blueprint, and Small Business Energy Advantage (“SBEA”) programs. This approach offers flexibility to multifamily property owners and their tenants to save energy and money under a seamless umbrella initiative.

In 2018, United Illuminating’s multifamily efficiency programs achieved 1,567 MWh and served 1,477 customers with their multifamily programs. Southern Connecticut Gas saved 0.0010 MMtherms and served 1,503 customers with their multifamily programs in 2018. Spending values for United Illuminating and Southern Connecticut for 2018 were not available.

Last Updated: March 2020

Low-Income Programs

Entergy New Orleans offers a Low-Income Audit & Weatherization program which gives qualified customers the opportunity to receive energy efficiency measures in their homes free of charge. Projects range from direct install measures, such as LED light bulbs and water savings measures, to smart thermostats and comprehensive envelope measures (attic insulation, air sealing and duct sealing). Local government, nonprofit, and community organizations provide input into program design and delivery through various technical conferences and through the Stakeholder Advisory Committee, which consists of numerous government and community groups and meets annually.

In 2018, according to Entergy New Orleans, it achieved 2,029 MWh in energy savings from its low-income programs, while serving 521 low-income customers. Spending value for 2018 was not available.

Multifamily Programs

Entergy New Orleans offers the Multi-Family program, which targets multi-family property owners and managers, as well as apartment and condo renters. The program addresses their unique needs, which are often overlooked, through a combination of incentives for both direct install and prescriptive measures, and through property owner and tenant education. The program was expanded to include duplex homes, which provided more opportunities for energy savings within this program. The program inspection includes a visual inspection of the common and living spaces, attics, and crawl space/basement, and exterior of the building, as well as discussion of lifestyle and customer behaviors that impact energy use. Following the assessment, the program recommends home improvements to increase energy efficiency. The Multifamily program provides incentives for installing ceiling insulation, duct sealing, and air infiltration sealing in the form of a discount to the customer.

In 2018, according to Entergy New Orleans, it saved 773 MWh from its multifamily program while serving 504 customers. Spending value for 2018 was not available.

Last Updated: March 2020

Low-Income Programs

NYSERDA offers the EmPower New York program to qualified low-income residential customers in both ConEd and National Grid service territories. This program addresses both electric and natural gas end uses, while providing no-cost energy efficiency solutions including air sealing, insulation, replacement of inefficient refrigerators and freezers, water efficiency measures, thermostats, and new energy-efficient lighting in order to reduce energy consumption. Additionally, the EmPower program includes health and safety checks of smoke detectors and appliances. Households that receive HEAP benefits, utility bill payment assistance, or participate in the federal Weatherization Assistance Program are automatically eligible.

NYSERDA also offers the Multifamily Performance Program provides incentives for owners to incorporate energy efficiency into affordable buildings. A Multifamily Building Solutions Provider will work with the owner to evaluate the building’s systems holistically, creating a customized plan aimed at generating a minimum of 20% source energy savings along with reduced energy bills. ConEd also runs an independent Multifamily Low-Income Efficiency Program that addresses only natural gas end uses. This program provides an energy audit, followed by direct install measures in apartments and common areas, as well as prescriptive incentives for larger-scale HVAC upgrades.

According to ConEd, in 2018, its low-income programs achieved 10,093 MWh in electric energy savings, while spending $3,200,000 and served 1,000 low-income customers. NYSERDA’s low-income programs achieved 6,457 MWh savings for ConEd customers and 0.51 MMtherms savings for National Grid customers achieved 0.51 MMtherms. NYSERDA spending and customers served were not available in 2018.

Multifamily Programs

Con Edison offers the Equipment Rebates for Multifamily Buildings in the Multifamily Energy Efficiency Program (MFEEP). This comprehensive program provides prescriptive and direct install rebates for lighting, high-efficiency water measures, HVAC maintenance and weatherization, in-unit appliances, occupancy sensors, boilers, control systems, and insulation. The MFEEP offers increased incentives for affordable rate customers. Con Edison partners with local food banks to distribute LEDs through the food banks’ distribution networks.

National Grid offers a multifamily program that provides no cost direct install of high-efficiency showerheads, faucet aerators and thermostatic radiator valves. It also provides rebates for high-efficiency natural gas heating and water heating, insulation, programmable thermostats, boiler reset controls, steam traps and custom efficiency measures.

NYSERDA’s Multifamily Performance Program provides incentives for owners to incorporate energy efficiency into affordable buildings for ConEd and National Grid customers. A Multifamily Building Solutions Provider will work with the owner to evaluate the building’s systems holistically, creating a customized plan aimed at generating a minimum of 20% source energy savings along with reduced energy bills. For projects that could reach deeper energy savings, the High-Performance Component targets a minimum of 40% source energy savings with a maximum post-construction source energy use intensity (EUI) of 100 kBtu/sq ft./yr.

In 2018, NYSERDA launched the RetrofitNY initiative. The goal of this program is to drive market transformation by industrializing and standardizing the design and construction processes to achieve deep levels of cost compression, which will drive large scale adoption of deep energy and net zero retrofits in multifamily buildings. RetrofitNY approaches retrofits from a whole building perspective and targets multiple health and resiliency benefits as associated outcomes of building work-scope. NYSERDA funds are used in conjunction with other subsidy and financing offered from local, state and federal sources as a financing package coordinated through relevant affordable housing agencies.   

In 2018, ConEd’s multifamily program achieved 42,162 MWh savings, while spending $25,000,000 and serving 3,510 customers. National Grid’s multifamily program achieved 0.77 MMtherms, while spending $2,658,767 and serving 3,416 customers. NYSERDA’s multifamily program achieved 13,602 MWh savings for ConEd customers and 0.4 MMtherms savings in 2018 for National Grid customers. Customers and spending for NYSERDA’s programs in 2018 were not available.

Last Updated: March 2020

Low-Income Programs

PSE&G implements the statewide Comfort Partners program for customers within its electric and gas service territory. The program provides for free installation of cost-effective energy efficiency measures in the home (determined on a home-specific basis) which can include efficient lighting, hot water conservation measures (e.g. water heater insulation, water heater pipe insulation and energy-saving showerheads and aerators), refrigerator replacement, new thermostats, insulation, air and duct sealing, heating/cooling equipment maintenance, and other measures.

The Comfort Partners program is administered jointly by all of the electric and gas utilities in New Jersey on behalf of the NJ State Office of Clean Energy (NJOCE). The utilities partner with NJOCE in designing, implementing and promoting the Program. The utilities partner with the NJ Department of Community Affairs’ Weatherization Assistance Program (WAP), local municipalities, and nonprofits to leverage funding and resources in order to more comprehensively address the challenging housing stock encountered, and also partner with local nonprofits to assist with promoting the program to low income customers.

In 2018, according to NJOCE, PSE&G saved 2,662 MWh and 0.12 MMtherms in energy savings, while spending $4,888,000 and $7,333,000 on its electric and natural gas low-income programs, respectively. PSE&G served 3,114 and 2,835 electric and natural gas low-income customers in 2018.

Multifamily Programs

PSE&G’s Multifamily Energy Efficiency program provides technical expertise, upfront funding for engineering and construction costs, zero percent interest, and on-bill repayment of the customer portion of the project cost. The program includes lighting, heating and cooling system upgrades, motors, domestic hot water equipment, appliances, insulation, air sealing and other energy efficiency opportunities for both electric and natural gas fuels as well as both residential and common equipment owned by the property owner. The program aims to provide deep retrofits by offering a wide variety of cost-effective measures. The program serves both market rate and low-income properties, and properties financed by the New Jersey Housing and Mortgage Finance Agency (NJHMFA) are given 10 years to repay their project costs, instead of the 5-year term provided to non-NJHMFA properties.

In 2018, according to PSE&G, it achieved 5,600 MWh and 0.41 MMtherms savings from its multifamily program, while spending $4,130,000 on electric and $4,910,000 on natural gas multifamily programs. PSE&G served while serving 2850 multifamily customers in 2018.

Last Updated: March 2020

Low-Income Programs

PG&E offers the Energy Savings Assistance Program to qualified low-income residential customers. In addition to providing home assessments, in-home individualized energy education, and health and safety services, the ESA program provides appliance upgrades, hot water measures, building envelope upgrades, HVAC repair and replacement, lighting, and smart power strips in order to reduce energy consumption in low-income households. This program is implemented statewide by investor-owned utilities under the direction of the California Public Utilities Commission. It leverages the federal Weatherization Assistance Program, Low-Income Home Energy Assistance Program, and Low-Income Weatherization Program offerings.

The City of Oakland offers a Weatherization and Energy Retrofit Revolving Loan Program, which provides income-eligible property owners can access 0% interest loans ranging from $6,500 to $30,000 for weatherization and energy efficiency improvements to owner-occupied residential properties of 1 to 4 units.

In 2018, PG&E’s low-income programs achieved energy savings of 60,217 MWh and 2.91 MMtherms in savings, while spending $73,500,000 on electric and $51,000,000 on gas programs. PG&E served 85,168 electric and natural gas customers in 2018.

Multifamily Programs

PG&E offers the California New Homes Multifamily Program, Multifamily Upgrade Program, and Multifamily Cooling Optimizer Program. California New Homes Multifamily Program provides support and incentives for multifamily new construction projects to encourage builders to exceed California’s Title 24 energy efficiency standards. The Multifamily Upgrade Program promotes and facilitates energy-efficient retrofits of existing multifamily buildings” through technical support and incentives. The Multifamily Cooling Optimizer Program is a direct install program focused on HVAC measures in tenant spaces.

In 2018, PG&E’s multifamily programs saved 5,035 MWh and 0.23 MMtherms, while spending $15,344,728 and serving 25 electric units and 10 natural gas units.

Last Updated: March 2020

Low-Income Programs

OG&E offers a Weatherization Residential Assistance Program (WRAP) for qualified low-income customers. The program provides no-cost weatherization measures including insulation, air sealing, duct sealing, blower door testing, and energy-saving light bulbs in order to reduce energy consumption. The program also includes health and safety measures such as testing for lead paint, as well as carbon monoxide testing and detectors. OG&E has partnered with Central Oklahoma Habitat for Humanity and Rebuilding Together OKC, which enabled these non-profit agencies to provide weatherization services to qualified OG&E customers based on OG&E’s WRAP requirements.

Additionally, OG&E partners with ONG to provide weatherization services to qualified low-income customers through the ONG Energy Efficiency Low-Income Assistance Program. This program offers similar measures to the OG&E program. OG&E has partnered with Central Oklahoma Habitat for Humanity and Rebuilding Together OKC, which enabled these non-profit agencies to provide weatherization services to qualified OG&E customers based on OG&E’s WRAP requirements.

In 2018, according to OG&E it achieved 12,825 MWh in savings, while spending $5,252,102 on its low-income programs and served 3,611 low-income customers. In 2018, according to ONG, it achieved 0.568 MMtherms in savings, while spending $741,897 on its low-income programs and served 827 low-income customers.

Multifamily Programs

OG&E’s Residential Solutions Program expanded its Multi-Family direct install component in 2017. Multifamily buildings could receive lighting, smart power strips, aerators, and showerheads through the program.

Spending values, energy savings, and number of customers served by their 2018 multifamily programs were not available.

At this time, Oklahoma Natural Gas does not offer energy efficiency programs targeted at multifamily properties.

Last Updated: March 2020

Low-Income Programs

OPPD offers the Smart Steps program, which aims to meet long-term energy efficiency needs, reduce peak demand and contribute to a balanced DSM portfolio, build positive relationships with customers and community organizations, and garner positive publicity. The program consists of three phases. All participants go through phase 1, which includes an energy efficiency presentation and workshop and local credit advisors for financial advising. Phase 2 involves direct install measures such as efficient bulbs, night lights, and weatherstripping. This phase also includes an energy assessment of the home. Phase 3 can include attic insulation, at the average cost of $1,000 per home based on the home energy assessment. OPPD partners with various agencies to host workshops and educational events to teach customers about energy efficiency.

OPPD works closely with local government, local nonprofits, and community organizations to design and implement programs for the income qualified customer class.  OPPD utilizes local non-profits and community organizations to qualify customers for the Smart Steps Program, as well as provide energy efficiency education, host workshops, and distribute energy efficiency kits to customers throughout the service territory.

In 2018, according to OPPD, it achieved 38 MWh in energy savings, while spending $44,169 on its low-income program and served 40 customers.

At this time, the Metropolitan Utilities District of Omaha does not offer energy efficiency programs targeted at low-income households.

Multifamily Programs

OPPD offers Business Prescriptive and Custom Rebates for energy efficient heating and cooling systems installed on multi-family residences.

In 2018, according to OPPD, it achieved 4,470 MWh in savings, while spending 190,250 on its multifamily rebate program and installed 761 new HVAC systems.

At this time, the Metropolitan Utilities District of Omaha does not offer energy efficiency programs targeted at multifamily buildings.

Last Updated: March 2020

Low-Income Programs

The OUC offers the Residential Efficiency Delivered Program to qualified low-income residential customers. This program provides up to $2,000 of energy and water efficiency upgrades based on the needs of the customer’s home. Upgrades include ceiling insulation, duct system repair, pipe insulation, window film, window caulk, door caulk, door weatherstripping, door sweep, threshold plate, air filter replacement, toilet replacement, irrigation repairs, water flow restrictors and minor plumbing repairs. This program is implemented in collaboration with an Efficiency Delivered contractor, who are selected through a request for proposal process on a routine basis. Customers may qualify for on bill financing options. OUC and the City partner to conduct in-person outreach, host workshops and information sessions, and spread the word about the program.

In 2018, according to OUC, it achieved 2,866 MWh savings, while spending $5,791 on its low-income program and served six low-income customers.

At this time, TECO Peoples Gas does not offer energy efficiency programs targeted at low-income customers in Orlando.

Multifamily Programs

OUC offers the comprehensive retrofit Multi-Family Efficiency Program. This program provides rebates for energy efficiency upgrades such as window improvements and film insulation, cool reflective roofs, ceiling and attic insulation, new  heat pumps, proper sizing of air conditioning systems, duct repair, ultra-low-flow toilets, and new water heaters and washers. A property inspection is performed to validate which energy efficiency upgrades are needed.

In 2018, according to OUC, it achieved 2,359 MWh savings, while spending $30,656 on its multifamily program and served 8 multifamily customers.

At this time, TECO Peoples Gas does not offer energy efficiency programs targeted at multifamily properties.

Last Updated: March 2020

Low-Income Programs

Both SCE and SoCalGas offer the Energy Savings Assistance (ESA) Program, which is implemented statewide by the investor-owned utilities sunder the direction of the California Public Utilities Commission. The utilities offer different versions of the program that include different measures.

SCE offers the Energy Savings Assistance (ESA) Program to income-qualified households to reduce their electricity costs by replacing their old, inefficient appliances—such as refrigerators and air conditioners—with new, energy-efficient ones. SCE partners with nonprofits organizations, the California Department of Community Services and De  thevelopment, other utilities, faith-based organizations, and local city government to promote and leverage enrollments and to share best practices. In 2018, SCE achieved 47,223 MWh in energy savings, while spending $1,936,469 on its low-income program and served 86,307 income-qualified households.

SoCalGas also offers the Energy Savings Assistance (ESA) Program, which provides no-cost energy saving home improvements such as attic insulation, water heater blankets, minor home repairs of exterior doors and/or windows, furnace repair or replacement, water heater repair or replacement and other measures to reduce energy consumption. In 2018, SoCalGas achieved 1.58 in MMtherms, while spending 102,403,534 on its low-income programs and served 1,714,984 customers.

Multifamily Programs

The SCE offers the Multifamily Energy Efficiency Rebate (MFEER) Program, which offers a variety of incentives for energy-saving products and services to multifamily property owners and managers. Through this program customers can receive installation of energy efficient equipment in both common and dwelling areas of multifamily properties. The program integrates a direct install approach and offers select energy efficiency measures at no-cost which can facilitate onsite assessments and encourage property owners to take advantage of rebates for more extensive improvements over time. The program targets all levels of multifamily buildings (i.e., low-income, affordable-to-moderate income, market-rate), including those located in Disadvantaged Communities.

In 2018, SCE achieved 14,334 MWh in energy savings, while spending $8,600,000 on its multifamily programs and served 64,249 multifamily customers.

SoCalGas offers a portfolio of multifamily efficiency programs. The Multifamily Direct Therm Savings Program and the On-Demand Efficiency Program to provide energy audits and installation of energy efficiency measures. The Multifamily Energy Efficiency Rebate Program offers rebates for the purchase and installation of energy efficiency measures in apartment dwelling units, common areas, condominium complexes, and mobile home parks. The Multifamily Whole Building Home Upgrade Program provides a comprehensive long-term building strategy with energy efficiency retrofit measures identified through an investment grade audit. The Central Water Heater Multifamily Building Solutions Program offers property owners a comprehensive engineering assessment and incentives for upgrading the central water heater system.

In 2018, SoCalGas saved 1 MMtherms, while spending $38,342,773 on its multifamily programs and served 46,917 units through its multifamily programs.

Last Updated: March 2020

Low-Income Programs

PECO offers the Low-Income Energy Efficiency (LEEP) Program to qualified low-income residential customers. This program provides in-home audits, education, and direct installation of energy efficiency measures, and measure giveaways in order to reduce energy consumption in low-income households. Improvements include weatherization, installation of CFL bulbs, health and safety measures, water efficiency measures, and the replacement of inefficient refrigerators. The program also includes enhanced incentives for low-income customers through the Lighting Solution, a retail pathway to reduce financial barriers to purchasing the most efficient technology when they are shopping for new products. These upstream retail incentives will be targeted specifically to stores and zip codes with primarily low-income customers and will include higher incentives than the non-low-income targeted retail measures.

In 2018, according to PECO, it achieved 24,339 MWh in energy savings, while spending $8,800,000 on its low-income programs and served 19,402 low-income customers.

PGW offers the Home Comfort Program to qualified low-income residential customers. This program includes measures such as air sealing, insulation, duct sealing, programmable thermostats, heater replacements and repairs, high-efficiency water heaters, water heater pipe wrap, and water efficiency measures. Incidental health and safety repairs can also be performed as part of a comprehensive job. The program targets the highest energy users in PGW’s Customer Responsibility Program. PGW also offers a pilot Low Income Multifamily Efficiency (LIME) program. This pilot program offers direct install measures to qualifying multifamily building. PGW coordinates weatherization measures with the Philadelphia Department of Public Health, the Green & Healthy Homes Initiative (GGHI), and Lead Poison Prevention programs. PGW also coordinates with Habitat for Humanity Philadelphia and streamlines delivery with contractors.

In 2018, according to PGW, it achieved 0.41 MMtherms in energy savings, while spending $6,503,671 on its low-income programs and served 2,218 low-income customers.

The City of Philadelphia contributes funds to local providers, specifically the Energy Coordinating Agency (ECA), who implement the federal Weatherization Assistance Program and/or utility-led low-income efficiency programs. ECA’s “Conservation Services” department handles federally funded WAP programming. The City’s Division of Housing and Community Development (DHCD) funds ECA to supervise a network of Neighborhood Energy Centers (NECs), each of which acts as a one-stop-shop for application assistance with programming and gives workshops on energy conservation funded by Philadelphia Gas Works (PGW). Further, DHCD funds ECA for general subcontracting for the City’s Basic Systems Repair Program, a city-funded program that provides free repairs to basic home systems, such as electrical systems and plumbing, for eligible owner-occupied homes in Philadelphia.

Multifamily Programs

PECO offers the Smart Multi-Family Solutions Program. This comprehensive program provides prescriptive incentives to multi-family building property owners who install high-efficiency equipment in common areas (e.g. hallway lighting), or whole building improvements (e.g. HVAC). Additionally, the program provides free direct-install of low-cost energy-efficiency measures for multi-family residents. Measures include CFLs, low-flow showerheads and low-flow faucet aerators. Families in multifamily buildings have access to participation opportunities for both low-cost, in-unit, direct-install measures as well as opportunities to participate in higher-cost incentivized measures such as appliance replacements. Multifamily building owners have efficiency opportunities addressing whole building components such as HVAC updates or maintenance and building shell upgrades.

In 2018, according to PECO, it achieved 12,560 MWh savings from its multifamily program while serving 9,982 multifamily households. Total spending was not available for 2018.

PGW also offers the Low Income Multifamily Efficiency (LIME) program and the Custom retrofit program for multifamily properties. The LIME pilot program offers direct install measures to qualifying multifamily buildings. In 2018, according to PGW, it achieved 0.02 MMtherms in savings, while spending $127,153 on its multifamily programs and served 157 multifamily buildings.

Last Updated: March 2020

Low-Income Programs

APS offers the Energy Wise Limited Income Assistance Program to qualified residential customers. This program serves low-income customers with various home improvements including cooling system repair and replacement, insulation, sunscreens, water heaters, window repairs and improvements, refrigerator replacement, efficient lighting, as well as other general repairs. The program also includes funding for health and safety measures. APS leverages funding from the federal Weatherization Assistance Program (WAP) to cover health and safety repairs and other costs when possible and collaborates with community action agencies throughout Arizona. Customers who receive bill assistance automatically qualify for the program.

In 2018, according to APS, it achieved 1,116 MWh in energy savings, while spending $3,394,557 on its low-income programs and served 494 low-income customers.

Southwest Gas administers a low-income Weatherization program for customers in the city of Phoenix. This program includes general weatherization and energy efficiency measures. Water efficiency measures are also included in the program, and the program targets elderly households and people with disabilities. Southwest Gas partners with the Arizona Department of Housing on program delivery.

In 2018, according to Southwest Gas, it achieved 0.08 MMtherms in energy savings, while spending $563,892 on its low-income programs and served 1,332 low-income customers.

The City of Phoenix’s Neighborhood Services administers Housing Rehabilitation Programs, which provide grants and or loans to eligible low to moderate-income homeowners and single and multi-family rental units in targeted areas and citywide to address internal and external home repairs, health or safety hazards, and to make cost effective weatherization improvements. These programs utilize the City’s General Fund, Community Development Block Grants, Federal and State Grants and the HOME program. This includes the Weatherization Assistance Program.

Multifamily Programs

APS offers the Multifamily Energy Efficiency Program (MEEP), which offers a three-track approach to energy upgrades. Track 1 provides free direct install components to retrofit the residential dwellings of existing communities including LED lighting, low-flow showerheads, and faucet aerators. Track 2 provides complementary energy assessments for community commercial facilities to identify opportunities for additional savings, and Track 3 targets new construction and major renovation multifamily projects. An additional incentive includes a quality install for HVAC replacement. This track encourages energy efficient building principles by paying an incentive to builders on a per unit basis for buildings that are built to the program’s energy efficiency standards.

In 2018, according to APS, it achieved 4,623 MWh energy savings, while spending $1,166,140 and served 28 multifamily communities.

At this time, Southwest Gas does not offer energy efficiency programs targeted at multifamily properties.

Last Updated: March 2020

Low-Income Programs

Duquesne Light offers a Low-Income Whole House Energy Audit for both single and multifamily households, as well as community events and home energy reports for qualified low-income residential customers. The Whole House Energy Audits include different measures for customers with electric and nonelectric water heating and electric space heating. Homes that use electric heat receive the most measures, including attic, wall, and floor insulation; blower door testing and air sealing; crawl space and heater insulation; electric heating repair or replacement; duct insulation; caulking and weatherstripping; and heat pump water heaters. Electric water heating customers also receive water heater pipe wrap, faucet aerators, and water heater tank wrap. Non-electric heating customers receive efficient lighting, smart power strips, and refrigerator replacements. Multifamily buildings receive all residential and commercial measures approved by the Pennsylvania Public Utility Commission’s Energy Efficiency Conservation Plan. The program targets high energy users and elderly households. Duquesne Light contracts with community-based organizations such as churches, synagogues, and food banks.

In 2018, according to Duquesne Light, it achieved 4,514 MWh in energy savings, while spending $1,936,469 on its low-income programs and served 23,497 low-income customers.

Peoples Natural Gas offers the Low Income Usage Reduction Program (LIURP) to qualified residential customers. This program implements energy efficiency measures in low-income households in order to help them reduce their energy consumption. Measures include heating system improvements and replacements, insulation, caulking, weatherstripping, hot water treatments, and tank improvements and replacements. LIURP targets high energy users and accepts enrollment in a bill assistance program as a form of income qualification. The program is implemented in collaboration with Together Pittsburgh, Habitat for Humanity, Re-Energize Pittsburgh, the Weatherization Assistance Program (WAP), and the local electric utilities. Peoples Natural Gas partners with local non-profits in agencies to educate them LIURP and encourage referral of eligible customers.

In 2018, Peoples Natural Gas served 268 qualified residential customers. Spending and savings values for their 2018 low-income programs were not available.

The City of Pittsburgh run a pilot program called Switch PGH. Switch PGH is a cutting edge, civic engagement platform that simplifies the home improvement process at the individual and neighborhood level, working to address the history of negative health impacts from Pittsburgh’s industrial legacy.

Multifamily Programs

Duquesne Light offers the Multifamily Housing Retrofit Program, which acts as a one-stop shop for providing low-cost upgrades to master-metered income-qualified multifamily buildings. Program services include the administration of energy efficiency audits, technical assistance, property aggregation, contractor negotiation and equipment bulk purchasing. The program requires participants to provide a co-payment. The program also has a component to serve tenant utility paid customers within unit measures in addition to common area treatment.

In 2018, according to Duquesne Light, it achieved 1,157 MWh net energy savings, while spending $554,773 on its multifamily program and served 18 multifamily households.

At this time, People's Natural Gas does not offer energy efficiency programs targeted at multifamily properties.

Last Updated: March 2020

Low-Income Programs

The Oregon Housing and Community Services (OHCS) administers programs that provide financial support and resources for Oregonians of lower and moderate income. The Low-Income Weatherization program is designed to reduce the energy usage and utility costs of lower income tenants residing in affordable rental housing. The program is partially funded by the PPC and receives 11.7 percent of PPC revenues. That revenue contributes to grants for the construction or rehabilitation of affordable rental housing that is located in PGE’s or Pacific Power’s service territories. Use of these funds requires that at least 50 percent of the units in the project be rented to households whose income is at or below 60 percent of the AMI. Projects receiving funds must also remain affordable for at least 10 years. For each dollar invested, the project must demonstrate at least one kilowatt-hour in energy savings in the first year of operation.

Program resources may be used for shell measures such as windows, doors, and insulation as well as for energy efficient appliances and lighting. The program also provides home weatherization for single- and multi-family, owner occupied, and rental housing). In either case, projects supported by PPC funds for weatherization are required to have a conservation element.

NW Natural offers the Oregon Low-Income Energy Efficiency Program and the Washington Low-Income Energy Efficiency Program to qualified customers. These programs include gas measures such as insulation, windows, doors, pipe insulation, duct insulation, duct sealing, furnaces, infiltration, water heating, and faucet aerators. The program also includes health and safety measures, and targets high energy users, elderly residents, and households with children.

In 2018, according to Energy Trust, low-income programs in the PGE and NW Natural service territories achieved 3,012 MWh and 0.10 MMtherms in energy savings, while spending $4,567,291 and $2,224,372 on its electric and natural low-income programs, respectively, and served 549 electric and 299 natural gas low-income households.

Multifamily Programs

Energy Trust of Oregon offers the Existing Multifamily and the New Buildings Multifamily comprehensive programs to Portland General Electric and Northwest Natural Gas customers. The Existing Multifamily program targets building owners as well as residents with direct install services, lighting retrofits and equipment and weatherization incentives. The New Buildings Multifamily program works with builders in the design phase and through the construction of the building, providing technical guidance and incentives for building beyond code. The New Buildings program also works with customers undertaking whole-building retrofits. Additionally, Energy Trust offers incentives for small medium and low-income multifamily units through it’s “savings within reach” offerings which provides increased incentives for income qualified customers.

Oregon Housing and Community Services (OHCS) offers low-income services specifically for affordable multifamily housing through their Multifamily Energy Program for Portland General Electric customers. The program requires residents residing in at least 50% of the dwelling units must be at or below 80% AMI (area median income) and these units must remain affordable for a period of 10 years. The program offers three pathways for existing buildings and new construction. These pathways include prescriptive, bundled, and whole building approaches depending on the level of depth that the project wants to engage in. 

In 2018, according to Energy Trust, low-income programs in the PGE and NW Natural service territories achieved 19,718 MWh and 0.32 MMtherms in energy savings while, spending $8,945,665 and $1,387,259 on its electric and natural gas multifamily programs, and served 1,953 and 797 electric and natural gas multifamily households.

Last Updated: March 2020

Low-Income Programs

Narragansett Electric offers the Low-Income Home Energy Assistance Program to qualified low-income residential customers. The program offers a home energy assessment, appliance replacement, insulation, air and duct sealing, heating equipment, domestic hot water systems, and lighting. Customers who qualify for bill assistance are eligible to receive all services and equipment upgrades. The program is delivered by local community action agencies with oversight provided by a lead industry partner. The program also collaborates with the federally funded Weatherization Assistance Program, offering joint services to qualified customers. Further, the Company offers an Income Eligible Multifamily program for low-income residential customers who reside in a multi-unit building. The program offers a no-cost comprehensive energy assessment along with no-cost measures such as lighting, insulation, air sealing and mechanical upgrades. The utility partners with the seven local Community Action Agencies to administer the program. National Grid supports their local presence as they serve as the initial, and primary, interface for income-eligible customers. National Grid also recently established a Customer Advocate Support program to help customers manage their energy bills and identify assistance solutions. Customer Assistance Expos and community tabling events aim to connect customers to their local advocates.

In 2018, according to Narragansett Electric, it achieved 6,816 MWh and 0.37 MMtherms in energy savings, while spending $12,463,500 and $6,644,700 on its electric and natural gas low-income programs, respectively. Narragansett Electric served 7,725 electric and 3,625 natural gas low-income customers.

Multifamily Programs

Narragansett Electric offers a multifamily program that provides comprehensive energy services to Residential Market Rate, Income Eligible and Commercial and Industrial Gas multifamily customers including energy assessments, incentives for heating and domestic hot water systems, cooling equipment, lighting, and appliances. The program establishes a primary multifamily point of contact to manage and coordinate services offered through their existing energy efficiency programs. The utility also launched a new landlord weatherization program that covers 100% of the cost of weatherizing 1-4 unit builds.

In 2018, according to Narragansett Electric, it achieved 5,314 MWh and 0.49 MMtherms in energy savings, while spending $5,146,000 and $4,271,00 on its electric and natural multifamily programs, respectively. Narragansett served 6,290 electric and 5,775 natural gas multifamily customers.

Last Updated: May 2020

Low-Income Programs

At this time, Provo City Power currently does not offer energy efficiency programs targeted at low-income customers.

Dominion Energy offers the Low-Income Efficiency Program provides funds to address natural gas related issues, and high-efficiency natural gas furnaces when needed and correcting problems such as gas leaks, high carbon monoxide levels, inappropriate venting of natural gas appliances and adjustment of natural gas appliances

Spending value, energy savings, and number of customers served by their 2018 program were not available.

Multifamily Programs

At this time, Provo City Power and Dominion Energy currently do not have multifamily programs.

Last Updated: March 2020

Low-Income Programs

Duke Energy Progress offers the Neighborhood Energy Saver (NES) program to qualified low-income residential customers. This program provides one-on-one energy education, on-site energy assessments, and appropriate packages of no-cost energy conservation measures in order to reduce energy consumption in low-income households. The program includes measures such as filters, AC covers, switch plate thermometers, weatherstripping, door sweeps, caulking, foam, bulbs, efficient lighting, water heater insulation and temperature adjustment, water efficiency measures, and energy savings calendars. The program is implemented by Honeywell Building Solutions in partnership with Duke Energy program staff. NES program staff work with local governments for involvement in kick-off events and program support.

In 2019, Duke Energy Progress, established its Low-Income Pay for Performance Program pilot which provides payments to qualified non-profit agencies, based on energy savings resulting from weatherization and other efficiency upgrades. The payments are intended to assist participating agencies in expanding the number of customers they serve through their energy saving programs.  This program is also intended to leverage funding from other third-party sources.  The measures eligible for payments include, but are not limited to wall insulation, foundation insulation, air sealing, energy efficient lighting, low-flow water measures, refrigerator replacement, water heating replacement and insulation. 

In 2018, according to Duke Energy Progress, it achieved 1,950 MWh in energy savings while spending $1,579,230 on its low-income programs and served 1,984 low-income customers.

At this time, PSNC Energy does not offer energy efficiency programs targeted at low-income customers.

The City of Raleigh has two separate owner-occupied home rehabilitation programs, one for substantial rehab and the other for limited repairs. The limited repair program currently is capped at $7,500 and the substantial rehab program is capped at $90,000 per home. Both programs offer weatherization and energy efficiency components.

Multifamily Programs

Duke Energy Progress offers the Multifamily Energy Efficiency Program. This program is designed to help property managers upgrade lighting with energy-efficient 13-watt CFLs and save energy by offering water measures such as bath and kitchen faucet aerators, water saving showerheads, and pipe wrap. The Program offers properties the option of direct install service by Franklin Energy crews. However, property managers also have the option of using their own property maintenance crews to complete the installations.

In 2018, according to Duke Energy Progress, it achieved 11,372 MWh in energy savings, while spending $2,061,797 on its multifamily program and served 286,780 multifamily customers.

At this time, PSNC Energy does not offer energy efficiency programs targeted at multifamily properties.

Last Updated: March 2020

Low-Income Programs

At this time, NV Energy and Southwest Gas do not offer energy efficiency programs targeted at low-income customers.

Multifamily Programs

At this time, NV Energy and Southwest Gas do not offer energy efficiency programs targeted at multifamily properties.

Last Updated: March 2020

Low-Income Programs

Dominion Energy Residential Income and Age Qualifying Home Improvement Program provides income- and age-qualifying residential customers with energy assessments and direct install measures at no cost to the customer. Program measures include LED light bulbs, energy-saving showerheads, high-efficiency faucet aerators, pipe wrap insulation for hot water pipes, and attic insulation. Dominion partners with local weatherization service providers to complete energy assessments and install measures. The City of Richmond contributes a portion of its Community Development Block Grant funding to project: HOMES, a low-income weatherization provider.

Spending value, energy savings, and number of customers served by their 2018 low-income programs were not available.

At this time, the Richmond Department of Public Utilities does not offer energy efficiency programs targeted at low-income customers.

Pursuant to the Commonwealth's participation in the RGGI program, the Department will aim to sell all 100% of allowances issued each year through the allowance action. The measure establishes the Energy Efficiency Fund and requires that all proceeds received from the sale of allowances are credited to the fund with at least 50% of the proceeds supporting energy efficiency programs and at least 20% of the proceeds directly supporting low-income energy efficiency programs. 

Multifamily Programs

At this time, Dominion Energy and DPU do not offer energy efficiency programs targeted at multifamily properties.

Last Updated: May 2020

Low-Income Programs

Both Riverside Public Utilities and SoCalGas offer the dual fuel Energy Savings Assistance Program to qualified low-income residential customers. The program provides direct installation of lighting efficiency upgrades, water efficiency measures, HVAC tune-ups, smart power strips, and refrigerator recycling/replacement in order to reduce energy consumption in low-income households. For over 20 years, RPU has engaged with a low-income stakeholder group of regional partners who provide low-income assistance. This group provides input into program design and delivery. Spending value, energy savings, and number of customers served by Riverside Public Utilities’ 2018 low-income program were not available.

In 2018, according to SoCal Gas, it achieved 1.58 MMtherms energy savings, while spending $94,492,552, and served 99,457 low-income customers across its service territory. Spending, savings, and customers served for RPU’s 2018 low-income programs was not available. 

Multifamily Programs

RPU offers the Multi-Family/Mobile Home Direct Installs Program. This comprehensive program offers energy efficiency upgrades to common areas and within individual units. Program offerings include: AC tune-ups, replacing incandescent with CFL bulbs, duct sealing and testing for mobile homes, smart stripping, HVAC efficient fan control switches, LED landscape lighting and parking lot lighting, and vending machine controllers.

Spending value, energy savings and number of customers served by their 2018 multifamily programs were not available.

SoCalGas offers a portfolio of multifamily efficiency programs. The Multifamily Direct Therm Savings Program and the On-Demand Efficiency Program to provide energy audits and installation of energy efficiency measures. The Multifamily Energy Efficiency Rebate Program offers rebates for the purchase and installation of energy efficiency measures in apartment dwelling units, common areas, condominium complexes, and mobile home parks. The Multifamily Whole Building Home Upgrade Program provides a comprehensive long-term building strategy with energy efficiency retrofit measures identified through an investment grade audit. The Central Water Heater Multifamily Building Solutions Program offers property owners a comprehensive engineering assessment and incentives for upgrading the central water heater system.

In 2018, according to SoCalGas, it saved 1.0 MMtherms, while spending $38,342,773 on its multifamily programs and served 46,917 units through its multifamily programs.

Last Updated: March 2020

Low-Income Programs

At this time, RG&E does not offer energy efficiency programs targeted at low-income customers.

NYSERDA offers the EmPower New York program to qualified low-income residential customers served by RG&E. This program addresses both electric and natural gas end uses, while providing no-cost energy efficiency solutions including air sealing, insulation, replacement of inefficient refrigerators and freezers, water efficiency measures, thermostats, and new energy-efficient lighting in order to reduce energy consumption. Additionally, the EmPower program includes health and safety checks of smoke detectors and appliances. Households that receive HEAP benefits, utility bill payment assistance, or participate in the federal Weatherization Assistance Program are automatically eligible. NYSERDA’s Multifamily Performance Program and RetrofitNY initiatives also have low-income saving components. See the next section for more information.

In 2018, NSYERDA’s low-income programs achieved 618 MWh and 0.13 MMtherms savings for RG&E service territory. Spending value and number of customers served by their 2018 programs were not available.

The City of Rochester offers the Home Rehabilitation and Repairs Program, which is funded by the City of Rochester Department of Housing and Urban Development (HUD) Community Development Block Grant program, New York State Affordable Housing Corporation, and HUD’s Office of Lead Hazard Control and Healthy Homes.

Multifamily Programs

RG&E offers a Multi-Family Energy Efficiency program, which includes free direct install measures such as LED lighting in units and common areas, and faucet aerators and showerheads, water heater pipe wrap. The program also offers rebates for installing additional lighting measures, such as interior LED lamps, fixtures, and exit signs, exterior LED lighting such as wall packs, floodlights, canopy lights, and pole lights, and occupancy sensors.

NYSERDA’s Multifamily Performance Program provides incentives for owners to incorporate energy efficiency into affordable buildings for RG&E customers. A Multifamily Building Solutions Provider will work with the owner to evaluate the building’s systems holistically, creating a customized plan aimed at generating a minimum of 20% source energy savings along with reduced energy bills. For projects that could reach deeper energy savings, the High-Performance Component targets a minimum of 40% source energy savings with a maximum post-construction source energy use intensity (EUI) of 100 kBtu/sq ft./yr.

In 2018, NYSERDA launched the RetrofitNY initiative. The goal of this program is to drive market transformation by industrializing and standardizing the design and construction processes to achieve deep levels of cost compression, which will drive large scale adoption of deep energy and net zero retrofits in multifamily buildings. RetrofitNY approaches retrofits from a whole building perspective and targets multiple health and resiliency benefits as associated outcomes of building work-scope. NYSERDA funds are used in conjunction with other subsidy and financing offered from local, state and federal sources as a financing package coordinated through relevant affordable housing agencies.   

In 2018, RG&E’s multifamily program saved 1,040 MWh and 0.04 MMtherms while serving 5,691 electric and 3,982 natural gas households, while spending $300,059 for electric and $66,783 for gas customers. NYSERDA’s multifamily programs achieved 1,302 MWh and 0.10 MMtherms savings for RG&E customers in 2018. Spending and customers served for NYSERDA programs was not available for 2018.

Last Updated: March 2020

Low-Income Programs

SMUD’s Residential Assistance and Advisory Group offers Energy Assistance Program Rate and services to help make the bills of low-income residential customers more affordable. The Energy Advisory section of the group offers customized information to all residential customers over the phone, through written and web-based literature, group seminar presentations, personalized in-home energy audits, and customer education. In addition, SMUD’s low-income energy efficiency program offered weatherization, deep home retrofits, solar bundles installations coupled with energy efficiency, and energy efficiency products for apartments and single-family, and tenant mobile homes. SMUD partners with local community agency advocates and government agencies to educate and promote their programs.

In 2018, according to SMUD, it achieved 3,440 MWh in energy savings, while spending $10,198,644 on its low-income programs, and served 6,291 low-income customers.

PG&E offers the Energy Savings Assistance Program to qualified low-income residential customers. The program provides direct installation of lighting efficiency upgrades, HVAC tune-ups, smart power strips, and refrigerator recycling/replacement in order to reduce energy consumption in low-income households. This program is implemented statewide by investor-owned utilities under the direction of the California Public Utilities Commission.

In 2018, according to PG&E, it achieved 1.91 MMtherms in savings, while spending $51,000,000 on its low-income programs, and served 85,168 electric and natural gas customers across its service territory.

Multifamily Programs

At this time, SMUD does not currently offer a multi-family program.

PG&E offers the California New Homes Multifamily Program, Multifamily Upgrade Program, and Multifamily Cooling Optimizer Program. California New Homes Multifamily Program provides support and incentives for multifamily new construction projects to encourage builders to exceed California’s Title 24 energy efficiency standards. The Multifamily Upgrade Program promotes and facilitates energy-efficient retrofits of existing multifamily buildings” through technical support and incentives. The Multifamily Cooling Optimizer Program is a direct install program focused on HVAC measures in tenant spaces.

In 2018, PG&E achieved 0.238 MMtherms in energy savings, while spending $25,344,728 on its multifamily programs and served 10 multifamily buildings.

Last Updated: March 2020

 

Low-Income Programs

Xcel Energy offers a portfolio of programs for low-income customers, including the Home Energy Savings Program (HESP), Low Income Home Energy Savings Program (LIHES), and Multi-Family Energy Savings Program (MESP). HESP offers free home energy education and improvement services to income-qualifying customers. HESP starts with a home assessment and installation of LED lighting. Additional measures offered are refrigerator, freezer, room air conditioner replacement and recycling. For natural gas customers the program offers replacement of furnace, boiler or water heater. HESP will also provide weatherization services for homes heated with natural gas or electricity from Xcel Energy, and the program coordinates with the Weatherization Assistance Program (WAP). 

LIHES Program offers installation services to electric and gas customers who seek to improve their homes’ comfort and lower their utility bills. During a home visit, the program identifies energy savings opportunities, educates customers about energy-saving measures, and then installs the customers’ measures of choice, such as light bulbs, water efficiency measures, and door and attic hatch weatherstripping.

MESP offers free education and electric saving measures to income-qualifying multi-family buildings. Services are provided in the resident’s units and include installation of LED bulbs, replacement and recycling of refrigerators, freezers, and room air conditioners. Outside of the low-income portfolio, the Multi-Family Building Efficiency Program will provide double incentive for income-qualified buildings.

In 2018, according to Xcel Energy, it achieved 2,118 MWh and 0.11 MMtherms in energy savings, while spending $2,408,364 and $1,463,039 on its electric and natural gas low-income programs, respectively. Xcel Energy served 3,608 electric and 977 natural gas low-income customers in 2018.

The City of Saint Paul invested $1 million into its Energy Smart Homes no-interest loan program. The program is implemented in partnership with the Center for Energy and Environment (CEE), and offers up to $6,500 for attic and wall insulation and air sealing, heating system upgrades, water heaters, and electrical or ventilation related work.

Multifamily Programs

Xcel Energy and CenterPoint Energy jointly offer the Multi-Family Building Efficiency (MFBE) program and the Multi-Family Energy Savings Program. The MFBE provides a free whole-building energy audit, whole-building energy usage, free installation of screw-in LEDs, energy-saving faucet aerators and showerheads, water heater blanket and LED signs in the resident’s units and common areas of the buildings. If the building has sufficient cost-effective savings opportunities to reach a minimum of 15% energy savings, they can achieve an incentive of at least 25% of the project cost—the incentive increase with higher savings achievement potential. If the building qualifies as low income, the incentives are doubled. Xcel Energy and CenterPoint Energy also provides a dedicated low-income multifamily program, Multi-Family Energy Savings Program. This program provides a 25% rebate bonus on top of its standard rebates for income-qualified customers.

In 2018, according to Xcel Energy, it achieved 2,132 MWh and 0.03 MMtherms of savings, while spending $1688,150 and $298,639 on its electric and natural gas multifamily programs, respectively. Xcel served 227 electric and 65 natural gas customers in 2018.

Last Updated: May 2020

Low-Income Programs

Rocky Mountain Power offers weatherization services to income-qualified homeowners and renters living in single-family homes, mobile homes, or apartments. The utility works with local agencies to provide a variety of no-cost energy-efficient measures including insulation, air sealing, installation of showerheads, water efficiency measures, health and safety measures, and lighting fixtures. The program targets the elderly and disabled, and households with children. It is administered through the Utah Housing and Community Development Division, in partnership with the Utah Department of Workforce Services, Housing and Community Development Division and also partners with local agencies that receive federal Weatherization Assistance Program funding.

In 2018, according to Rocky Mountain Power, it achieved 2,410 MWh in energy savings while spending $714,217 on its low-income programs and served 245 low-income customers.

Dominion Energy provides funds for a Low-Income Energy Efficiency Program, which is administered by the Housing and Community Development (HCD) Division of the Utah Department of Workforce Services. Currently, HCD contracts with seven low-income efficiency program agencies to perform low-income efficiency activities. The Low-Income Efficiency Program provides funds to address natural gas related issues, and high-efficiency natural gas furnaces when needed and correcting problems such as gas leaks, high carbon monoxide levels, inappropriate venting of natural gas appliances and adjustment of natural gas appliances. Nonprofit or governmental organizations may apply for rebates under ThermWise Appliance and Weatherization programs for qualifying measures.

Dominion Energy’s energy savings, spending values and number of customers served by their program by their 2018 low-income programs were not available.

The Salt Lake City Department of Sustainability offers the Empower SLC program, which is a community-based energy efficiency outreach initiative aimed at driving energy efficiency resources to areas of Salt Lake City’s 84104 and 84116 zip codes, identified as currently under-served by city and local utility energy efficiency resources. Empower SLC addresses challenges such as up-front cost, limited incentive promotion or linguistic barriers that make it hard for some households to implement energy efficiency upgrades. The program is funded with a $200,000 investment from Salt Lake City’s Sustainability Department and implemented by the non-profit Utah Clean Energy. Efforts include leveraging existing local utility programs, establishment of permanent LED “light swap” locations in which residents may bring in up to 15 inefficient light bulbs to exchange for efficient LED replacements, as well as energy efficiency outreach efforts spearheaded by the program’s Energy Ambassadors, who incorporate utility energy efficiency tools and education into their existing community programs. Accomplishments in the first year of Empower SLC include a Spanish language energy efficiency workshop for small businesses presented by local utilities Dominion Energy and Rocky Mountain Power.

Multifamily Programs

Rocky Mountain Power offers a multifamily program, which targets multi-family property owners to implement comprehensive energy efficiency retrofits and access incentives and rebates. Incentives are offered for appliances, building shell, HVAC systems, lighting, weatherization, and water heating.

In 2018, Rock Mountain Power achieved 4,499 MWh in energy savings, while spending $1,263,462 on its multi-family programs. The number of customers served by their program in 2018 was not available.

Dominion Energy offers the Thermwise Weatherization Program for Multifamily Properties. Builders can receive a rebate check for building multifamily residences which meet program requirements. To receive a rebate, builders must submit a completed application form, and all required supporting documentation within six months of the initiation of gas service. The ThermWise Builder Rebates Table provides applicable measures, qualifications and rebate amounts. We were unable to confirm energy savings and customers served in 2018.

Last Updated: March 2020

Low-Income Programs

CPS Energy offers the Casa Verde Weatherization Program to qualified low-income residential customers. This program provides no-cost retrofit measures including CFL light bulbs, insulation, solar screens, water heater insulation, water efficiency measures, thermostats, and duct system improvements. CPS has the Customer Response Unit (CPR), a community advocate team focused on providing customers with a blend of city and state resources to help them with electrical savings.

In 2018, according to CPS Energy, it achieved 13,463 MWh in energy savings, while spending $18,453,718 on its low-income programs, and served 3,608 low-income customers.

Multifamily Programs

CPS Energy offers the Multifamily Energy Efficiency program, which provides energy efficient measures to multifamily property with more than five units. The Multifamily program includes installation of LED bulbs, high-efficiency showerheads, kitchen and bathroom faucet aerators, water heater pipe insulation, and power strips.

In 2018, according to CPS Energy, the program achieved 153 MWh in energy savings, while spending $110,228 on its multifamily programs and served 310 units.

Last Updated: March 2020

Low-Income Programs

SDG&E offers the Energy Savings Assistance (ESA) Program, which provides renters or owners with energy-efficient lighting, water efficiency measures, health and safety measures, door and window replacement, appliance upgrades, insulation, weatherstripping, and caulking. SDG&E also partners with over 200 community partners to reach eligible customers, as well as 2-1-1 San Diego who provides enrolment services for SDG&E’s ESA program in addition to other state and local programs. SDG&E streamlines eligibility requirements for customers enrolled in other bill assistance programs. In addition, SDG&E leverages local LIHEAP agency dollars to provide health and safety repairs and services not offered through the ESA program, such as water heaters for renters.

In 2018, according to SDG&E, it achieved 5,515 MWh and 0.17 MMtherms in energy savings, while spending $12,851,046 and $9,929,483 on its electric and natural gas low-income programs, respectively. SDG&E served 21,387 electric customers and 21,388 natural gas customers.

Multifamily Programs

In 2018, SDG&E offered three multifamily programs: Multifamily Energy Efficiency Rebates (MFEER), Comprehensive Manufactured-Mobile Homes (CMMH) and the Multifamily High Opportunity Pilot Program (MF-HOPP). Each of these programs target specific sub-segments within SDG&E’s Residential Multifamily sector and did so at little to no cost to the customer through direct install and co-pay delivery channels. Both MFEER & CMMH offered measures such as AC diagnostics, faucet aerators, low flow showerheads, efficiency fan controllers, refrigeration vending machine controllers, pool & spa LED lights, LEDs lights for common areas, smart programmable thermostats and 48-inch T8 LEDs for common areas at no cost. The program also included tankless water heaters, furnace upgrades and domestic hot water boilers at the co-pay level. MF-HOPPs specifically targeted multifamily properties built in or prior to 1980, with 50 plus residents and that showed potential to exceed a 10% savings threshold through a pre-qualifying benchmark analysis. The MF-HOPPs program introduced new common area measure categories and encourages the early replacement thereof by offering such products as LED lighting and fixtures, variable speed pool pumps, pool and spa LED lighting, refrigeration vending machine controllers, and central boilers for domestic hot water at no cost to the end-use customer.

Within its service territory, SDG&E administers and implements a low-income energy efficiency program, known statewide, as the Energy Savings Assistance Program (ESAP). Within the parameters of ESAP, SDG&E can treat in-unit residences and common areas in multifamily properties. The services offered through ESAP include no cost lighting, air sealing, HVAC repair and replacement, domestic hot water repair and replacement, appliance replacement, and benchmarking.

In 2018, according to SDG&E, it achieved 2,327 MWh and 0.012 in energy savings, while spending $5,911,885 on its electric multifamily programs and $656,876 on its natural gas multifamily programs, while serving 1,086 multifamily properties.

Last Updated: March 2020

Low-Income Programs

PG&E offers the Energy Savings Assistance Program to qualified low-income residential customers. The program provides direct installation of lighting efficiency upgrades, HVAC tune-ups, smart power strips, and refrigerator recycling/replacement in order to reduce energy consumption in low-income households. This program is implemented statewide by investor-owned utilities under the direction of the California Public Utilities Commission. It leverages the federal Weatherization Assistance Program, Low-Income Home Energy Assistance Program, and Low-Income Weatherization Program offerings.

In 2018, PG&E achieved energy savings of 60,217 MWh and 4.91 MMtherms, while spending $73,500,000 and $51,000,000 on its electric and natural gas low-income programs, respectively. PG&E served 85,168 electric and natural gas customers with its low-income program in 2018.

In 2016 through 2018, the Mayor’s Office of Housing partnered with Grid Alternatives, to combine city resources and incentives from GoSolar SF to provide 75 free rooftop PV systems with insulation and basic weatherization to low-income homeowners in San Francisco.

Multifamily Programs

PG&E offers the California New Homes Multifamily Program, Multifamily Upgrade Program, and Multifamily Cooling Optimizer Program. California New Homes Multifamily Program provides support and incentives for multifamily new construction projects to encourage builders to exceed California’s Title 24 energy efficiency standards. The Multifamily Upgrade Program promotes and facilitates energy-efficient retrofits of existing multifamily buildings” through technical support and incentives. The Multifamily Cooling Optimizer Program is a direct install program focused on HVAC measures in tenant spaces.

In 2018, PG&E achieved energy savings of 5,035 MWh and 0.23 MMtherms, while spending $15,344,728 on its electric and natural gas multifamily programs, respectively. PG&E served 25 electric units and 10 natural gas units with its multifamily program in 2018.

Last Updated: March 2020

Low-Income Programs

PG&E offers the Energy Savings Assistance Program to qualified low-income residential customers. The program provides direct installation of lighting efficiency upgrades, HVAC tune-ups, smart power strips, and refrigerator recycling/replacement in order to reduce energy consumption in low-income households. This program is implemented statewide by investor-owned utilities under the direction of the California Public Utilities Commission. It leverages the federal Weatherization Assistance Program, Low-Income Home Energy Assistance Program, and Low-Income Weatherization Program offerings. San José only contributes indirectly as a customer of PG&E by paying the public goods charge which funds these programs. Recognizing the value of these programs, especially as they relate to the success of Climate Smart San José, San José promotes them here.

In 2018, PG&E achieved energy savings of 60,217 MWh and 4.91 MMtherms, while spending $73,500,000 and $51,000,000 on its electric and natural gas low-income programs, respectively. PG&E served 85,168 electric and natural gas customers with its low-income program in 2018.

The City of San José partners with the Association for Energy Affordability (AEA) to implement the Low-Income Weatherization Program for Large Multi-Family, which targets disadvantaged communities. AEA is planning to utilize funds from the City’s heat pump water heater rebate program, Electrify San José, to electrify a 86-unit low-income apartment building.

Multifamily Programs

PG&E offers the California New Homes Multifamily Program, Multifamily Upgrade Program, and Multifamily Cooling Optimizer Program. California New Homes Multifamily Program provides support and incentives for multifamily new construction projects to encourage builders to exceed California’s Title 24 energy efficiency standards. The Multifamily Upgrade Program promotes and facilitates energy-efficient retrofits of existing multifamily buildings” through technical support and incentives. The Multifamily Cooling Optimizer Program is a direct install program focused on HVAC measures in tenant spaces.

In 2018, PG&E achieved energy savings of 5,035 MWh and 0.23 MMtherms, while spending $15,344,728 on its electric and natural gas multifamily programs, respectively. PG&E served 25 electric units and 10 natural gas units with its multifamily program in 2018.

Last Updated: March 2020

Low-Income Programs

Seattle City Light provides funding to the Low-Income Weatherization program administered by the City of Seattle’s Office of Housing and the Powerful Neighborhoods Program. The Low-Income Weatherization program provides energy efficiency measures including air-sealing, appliance upgrades, ductless heat pumps, water heaters, and lighting to single-family and multifamily properties. The program also includes health and safety measures such as bath and kitchen fans. The Powerful Neighborhoods Program involves direct-install measures such as efficient lighting, water efficiency measures, and power strips to customers on the Utility Discount Program. The Office of Housing receives additional funding from the State Department of Commerce and the Bonneville Power Administration. The Office of Housing coordinates activities with local governments and agencies inside and outside the city of Seattle, such as the King County Housing Authority, Seattle Housing Authority, and low-income housing providers.

Seattle City Light funds a low-income weatherization program administered by the City of Seattle’s Office of Housing called HomeWise. HomeWise provides energy efficiency measures including air-sealing, ductless heat pumps, water heaters, refrigerators, and lighting to single-family and multifamily properties. The program also includes health and safety measures such as bath and kitchen fans. SCL also provides efficient lighting, water efficiency measures and power strips to multifamily customers (both low income and market rate) via the Multifamily Direct Install program. SCL also provides funding to the City of Seattle’s Office of Housing, which coordinates activities with local governments and agencies inside and outside the city of Seattle, such as the King County Housing Authority, Seattle Housing Authority, and low-income housing providers.

In 2018, according to Seattle City Light, it achieved 996 MWh in energy savings from its low-income programs, while serving 1,751 low-income customers. SCL’s total spending value for its 2018 low-income programs was not available.

While PSE offers the Weatherization Assistance Program to qualified low-income residential customers, this program is not available to customers within the City of Seattle boundaries. This is because PSE, as of 2015, no longer has a contract with City of Seattle to administer the low-income gas programs. For households who qualify for this program in the PSE service territory outside of the City of Seattle, the program provides free weatherization assistance including free insulation, air sealing, lighting fixtures, and refrigerator replacements in order to help reduce energy consumption in electric and gas low-income households. The program targets households with high energy users, elderly, disabled, children, and tribal members. Households that are eligible for federal bill assistance or weatherization programs automatically qualify for PSE’s program. The program is implemented in collaboration with county and municipal low-income weatherization agencies, the Washington State Department of Commerce, and participating weatherization contractors and suppliers.

In 2018, according to PSE spent $831,130 on its low-income program and served 1,180 low-income customers. The savings value for their 2018 low-income programs was not available.

Multifamily Programs

Seattle City Light’s multifamily comprehensive program consist of four segments. The Multifamily New Construction segment works with multifamily developers of five or more unit buildings to incorporate energy-efficient technologies and equipment into building design. Seattle City Light provides financial incentives to offset the costs of energy-efficient technologies and equipment. Measures include in-unit lighting, dryers, heat pumps, and advanced power strips. The Multifamily Retrofit segment offers rebates for upgrades to in-unit and common area lighting in multifamily properties. The Multifamily Weatherization segment offers rebates for replacing windows and insulation in electrically-heated multifamily propitiates. The Powerful Neighborhood's Direct Install segment offers free efficient LED bulbs, shower heads, and faucet aerators to owners or managers of residential buildings with five or more units.

In 2018, according to SCL, it achieved 14,505 MWh in energy savings from its multifamily programs, while serving 13,766 multifamily customers. SCL’s total spending value for its 2018 multifamily program was not available.

PSE offers the Multifamily Retrofit Incentives Program. This comprehensive program provides a free energy assessment along with a combination of free direct install replacement measures and electric/gas incentives. Multifamily structures and campuses typically have the opportunity to participate, with upgrades in individual units, common areas, and for the building envelope. PSE spent $605,537 on its multifamily program in 2018. We were unable to verify program savings and customers served in 2018.

In addition, Seattle City Light funds the City of Seattle’s Office Office of Housing's HomeWise Weatherization Program. The program targets rental property owners with a majority of tenants meeting income qualifications. Program measures include attic and wall insulation, combustion appliance safety, ventilation and indoor air quality measures, air and duct sealing, pipe wrap, in-unit or central heating nad hot water systems, and additional measures as determined. 

Last Updated: May 2020

Low-Income Programs

The state of Massachusetts is served by the Low-Income Energy Affordability Network (LEAN), which is a network of Community Action Agencies, public and private housing owners, government organizations and public utilities that work together to provide low-income efficiency solutions in the state. Through LEAN, Eversource and Columbia Gas of Massachusetts participate in the dual fuel Eligible Coordinated Delivery Core Initiative (formerly Low-Income Single Family and Low-Income Multi-Family), which are available to qualified low-income residential customers. The Income Eligible Coordinated Delivery Initiative provides no-cost energy efficiency measures to residential customers living in one- to four-unit dwellings in which at least 50% of the occupants have incomes at or below 60% of the state median income. The initiative offers measures such as lighting and smart strips, appliance replacement, water saving measures, insulation and air sealing, and heating system replacement. The program serves all income eligible customers that meet the program guidelines.

Customers typically qualify for fuel assistance and other qualifying government assistance programs and the utility Discount Rate. Customers with a high WAP score and high energy burden are given priority. The initiative is implemented by local Community Action Program (CAP) Agencies and is integrated with the Department of Housing and Community Development’s (DHCD) Weatherization Assistance Program (WAP). There is also a statewide Energy Efficiency Advisory Council and an Income Eligible Best Practices Committee that provide guidance on income eligible utility-sponsored programs in the state.

In 2018, according to Eversource, it achieved 22,098 MWh in energy savings while spending $30,024,372 and served 20,339 low-income customers. In 2018, according to Columbia Gas of Massachusetts, it achieved 0.37 MMtherms, while spending $7,944,352 on its low-income programs and served 2,679 low-income customers.

Multifamily Programs

Eversource offers a Residential Coordinated Delivery initiative, which  includes services to single-family homes, including free-standing town homes, smaller multi-unit buildings, such as those with three stories or less, and larger multi-unit buildings, such as those with four stories or more, or with a centralized heating system. It offers energy assessments that identify all cost-effective efficiency improvement or replacement opportunities regardless of fuel source for market rate properties with four or more dwellings. Utilizing a “whole facility” approach, the assessments focus on a facility's thermal envelope (shell insulation and air leakage conditions) as well as lighting and mechanical systems. The program also assesses in-unit savings potential for tenants. Improvements that may be eligible for incentives include lighting upgrades/controls, occupancy sensors, water heating equipment, domestic hot water measures, programmable thermostats, insulation, air sealing, heating and cooling equipment upgrades/controls, ENERGY STAR appliances and other improvements as determined on a site-specific basis. Eligible measures for the program include insulation, air sealing, light fixtures, and hot water and heating equipment, as well as heating and cooling equipment, air compressors, and energy management systems.

In 2018, according to Eversource, it achieved 22,721 in energy savings, while spending $21,672,486 on its multifamily programs and served 20,271 multifamily properties.

Columbia Gas of Massachusetts offers a Multifamily Buildings program, which provides whole building retrofits and partial payment for energy efficiency measure to units. Eligible measures include insulation, heating system replacement, air sealing, showerheads, and aerators. In 2018, according Columbia Gas of Massachusetts, it achieved 0.04 MMtherms, while spending $764,990 on its multifamily programs and served 808 properties.

Last Updated: March 2020

Low-Income Programs

Ameren Missouri, in partnership with Spire Missouri, offers a Community Savers Rebate Program to qualified low-income residential customers. This program is available to multifamily buildings with three or more units in the building that meet income qualifications. The program provides education, HVAC tune-ups and a variety of direct-install, no-cost, energy-saving measures including LEDs, faucet aerators, programmable thermostats, low-flow showerheads, and ENERGY STAR refrigerators and window units. In addition, incentives are available for common area lighting and whole building retrofits for standard and custom projects.

Ameren Missouri’s achieved 9,915 MWh in energy savings, while serving 3,787 low-income customers. Spending value for its 2018 low-income program were not available. 

Spire Missouri offers a Low-Income Weatherization Program to customers in St. Louis and throughout its service territory. The program offers weatherization measures including weather-stripping, caulking, HVAC filter replacement, HVAC repair/replace, and low-flow faucet aerators and showerheads. The program partners with the local government agencies, Community Action Agencies (CAA), the Weatherization Assistance Program, Committee to Keep Missourians Warm, Earthways Center, US Green Building Council, and Energy Efficiency for All.

In 2018 according to Spire Missouri, it achieved 0.11 Mmtherms natural gas savings, while spending $2,084,016 on its low-income programs and served 4,756 low-income customers.

Multifamily Programs

Ameren Missouri and Spire Missouri jointly offer the Multifamily Low-Income Program for low-income multifamily buildings. This program delivers long-term energy savings and bill reductions to tenants, owners, and operators of multifamily low-income properties. This will be achieved through education and a variety of directly installed and incentivized energy-saving measures in tenant units, whole-building, and common area improvements.

In 2018, Ameren Missouri achieved 9,915 MWh in energy savings, while serving 3,787 multifamily properties. Spending value for its 2018 multifamily programs were not available. In 2018, Spire Missouri spent $338,016 on this joint program with Ameren Missouri. Savings values were not available.

Last Updated: June 2020

Low-Income Programs

Duke Energy Florida offers the Neighborhood Energy Saver program. Through this program the utility identifies neighborhoods who meet the income eligibility requirements and installs energy efficiency measures directly in homes. These measures include LED light bulbs, insulation, duct repair, faucet aerators, low flow showerheads, weatherstripping, and HVAC tune-ups.  The utility also partners on the Low Income Weatherization Assistance Program with weatherization agencies and other organizations like Habitat for Humanity to install energy efficiency measures in homes of customers who meet income eligibility requirements.

Duke Energy Florida’s savings, number of customers served, and spending value for its 2018 low-income program were not available. 

At this time, TECO Peoples Gas does not provide energy efficiency programs targeted at low-income customers.

Multifamily Programs

Duke Energy Florida offers the Home Energy Check Multifamily Audit program and the Residential Incentive Program. After completing the audit program, customers can then qualify for Duke Energy’s incentives, such as ceiling insulation, heat pumps, and duct repair.

Duke Energy Florida’s savings, number of customers served, and spending value for its 2018 multifamily program were not available. 

At this time, TECO Peoples Gas does not provide programs targeted at multifamily properties.

Last Updated: March 2020

Low-Income Programs

PG&E offers the Energy Savings Assistance Program to qualified low-income residential customers. The program provides direct installation of lighting efficiency upgrades, HVAC tune-ups, smart power strips, and refrigerator recycling/replacement in order to reduce energy consumption in low-income households. This program is implemented statewide by investor-owned utilities under the direction of the California Public Utilities Commission. It leverages the federal Weatherization Assistance Program, Low-Income Home Energy Assistance Program, and Low-Income Weatherization Program offerings.

In 2018, PG&E achieved 60,217 MWh and 5.91 MMtherms in energy savings, while spending $73,500,500 and $51,000,000 on its electrical and natural gas low-income programs, respectively. PG&E served 85,168 electric and natural gas customers.

Multifamily Programs

PG&E offers the California New Homes Multifamily Program, Multifamily Upgrade Program, and Multifamily Cooling Optimizer Program. California New Homes Multifamily Program provides support and incentives for multifamily new construction projects to encourage builders to exceed California’s Title 24 energy efficiency standards. The Multifamily Upgrade Program promotes and facilitates energy-efficient retrofits of existing multifamily buildings” through technical support and incentives. The Multifamily Cooling Optimizer Program is a direct install program focused on HVAC measures in tenant spaces.

In 2018, according to PG&E, its multifamily programs achieved 5,035 MWh and 0.238 MMtherms in energy savings, while spending $15,344,728 on its electric and natural gas multifamily programs. PG&E served 25 multifamily electric units and 10 natural gas units in 2018.

Last Updated: March 2020

Low-Income Programs

NYSERDA offers the EmPower New York program to qualified low-income residential National Grid customers. This program addresses both electric and natural gas end uses, while providing no-cost energy efficiency solutions including air sealing, insulation, replacement of inefficient refrigerators and freezers, water efficiency measures, thermostats, and new energy-efficient lighting in order to reduce energy consumption. Additionally, the EmPower program includes health and safety checks of smoke detectors and appliances. Households that receive HEAP benefits, utility bill payment assistance, or participate in the federal Weatherization Assistance Program are automatically eligible. NYSERDA’s Multifamily Performance Program and RetrofitNY initiatives also have low-income saving components. See the next section for more information.

In 2018, NSYERDA’s low-income programs achieved 4,798 MWh and 0.51 MMtherms savings for National Grid’s service territory in 2018. Spending and customers served were not available for 2018.

Multifamily Programs

NYSERDA’s Multifamily Performance Program provides incentives for owners to incorporate energy efficiency into affordable buildings for National Grid customers. A Multifamily Building Solutions Provider will work with the owner to evaluate the building’s systems holistically, creating a customized plan aimed at generating a minimum of 20% source energy savings along with reduced energy bills. For projects that could reach deeper energy savings, the High-Performance Component targets a minimum of 40% source energy savings with a maximum post-construction source energy use intensity (EUI) of 100 kBtu/sq ft./yr.

In 2018, NYSERDA launched the RetrofitNY initiative. The goal of this program is to drive market transformation by industrializing and standardizing the design and construction processes to achieve deep levels of cost compression, which will drive large scale adoption of deep energy and net zero retrofits in multifamily buildings. RetrofitNY approaches retrofits from a whole building perspective and targets multiple health and resiliency benefits as associated outcomes of building work-scope. NYSERDA funds are used in conjunction with other subsidy and financing offered from local, state and federal sources as a financing package coordinated through relevant affordable housing agencies.   

In addition to NYSERDA programs, National Grid offers a multifamily program that provides no cost direct install of high-efficiency showerheads, faucet aerators and thermostatic radiator valves. It also provides rebates for high-efficiency natural gas heating and water heating, insulation, programmable thermostats, boiler reset controls, steam traps and custom efficiency measures.

In 2018, according to National Grid, its multifamily program achieved 8,474 MWh savings while serving 8,408 and spending $3,070,924. NYSERDA’s multifamily programs achieved 10,106 MWh and 0.10 MMtherms savings for National Grid customers. Data on NYSERDA spending and customers served were not available for 2018.

Last Updated: March 2020

Low-Income Programs

TECO offers the Neighborhood Weatherization Program to qualified low-income residential customers. This program provides energy-efficient installations at no cost to the customer, and includes duct sealing, caulking, insulation, lighting fixtures, water heater wrap, water efficiency measures, and energy efficiency education materials, amongst others. The program targets high energy users and elderly households, and also streamlines implementation with the federal Weatherization Assistance Program. Tampa Electric participates with several civic and local organizations including Hillsborough County Neighborhood Service Centers, Rebuild Together Tampa Bay, and Paint Your Heart Out Tampa Bay.

In 2018, according to Tampa Electric Co., it achieved 9,577 MWh in energy savings, while spending $4,361,382 from its low-income programs, and served 7,389low-income customers.

At this time, TECO Peoples Gas does not offer energy efficiency programs targeted at low-income customers.

Multifamily Programs

TECO offers the ENERGY STAR for New Multifamily Residence program, which serves residential new construction projects by aiming to reduce growth of peak demand and energy. The program was implemented in May of 2017. In 2018, according to Tampa Electric Co., it spent $1,164 on its multifamily programs. The number of customers served and savings for 2018 were not available.

At this time, TECO Peoples Gas does not offer energy efficiency programs targeted at multifamily properties.

Last Updated: March 2020

Low-Income Programs

At this time, FirstEnergy (Toledo Edison) does not offer energy efficiency programs targeted at low-income customers.

Columbia Gas of Ohio offers its no-cost WarmChoice program to income-eligible homeowners and renters with high natural gas usage. Through this program, customers receive no cost energy efficiency measures including air sealing, and attic and sidewall insulation. Gas appliances are inspected for safety and repaired or if necessary, replaced with high-efficiency models. The program targets participants of the Percentage of Income Payment Plan (PIPP Plus) program and the Low-Income Home Energy Assistance Program (LIHEAP). Columbia Gas of Ohio partners with the federal Home Weatherization Assistance Program (HWAP) in order to leverage funding and maximize services to customers. Columbia’s WarmChoice providers often coordinate funding from Columbia with other funding sources to better serve customers, including the Home Weatherization Assistance Program (HWAP) and electric utility funding. 

Columbia Gas of Ohio also offers a Home Energy Audit and Rebate program for customers above income guidelines for WarmChoice, which provides a reduced cost energy audit and rebates on recommended energy efficiency upgrades. Customers above income guidelines for WarmChoice (150% Federal Poverty Level) but at or below 80% Area Median Income, qualify for a $20 energy audit and max out of pocket of $300 for recommended energy efficiency upgrades, including attic and wall insulation and air/duct sealing. Customers above income for the assisted tier of Home Energy Audit can receive a $50 energy audit and rebates on recommended energy efficiency upgrades.

In 2018, Columbia Gas of Ohio achieved 0.58 MMtherms in savings, while spending $11,861,206 on its low-income programs and served 2,058 low-income customers.

Multifamily Programs

At this time, FirstEnergy (Toledo Edison) does not offer energy efficiency programs targeted at multifamily properties.

Columbia Gas of Ohio offers the direct installation of energy efficiency measures in multifamily properties. Additionally, they offer energy audits for multi-family buildings with 5-10 units through its Home Energy Audit and Rebate Program. Columbia also launched a pilot for low-income multifamily customers through its WarmChoice program, offering no cost weatherization service to customers living in multifamily units. Additionally, Columbia has a multifamily component of its EfficiencyCrafted Homes program which works with builders to construct new residences that are built above energy code.

In 2018, Columbia Gas of Ohio saved 0.10 MMtherms from its multifamily programs and served 3,177 multifamily properties. Spending for their 2018 multifamily programs was not available.

Last Updated: May 2020

Low-Income Programs

TEP’s Low-Income Weatherization Program was remarketed as the "Energy Ease Program", which includes traditional weatherization measures, smart thermostats, direct install measures, and outreach. TEP in conjunction with the Tucson Urban League continued the Energy Ease Plus pilot as a subprogram of the Energy Ease Program. TEP and Tucson Urban League identified a prescriptive weatherization model that was applied to each home and allows TEP to reach more customers at a lower cost. The Energy Ease Plus effort will not affect the current LIW program's funding.

In 2018, according to TEP, it achieved 247 MWh in energy savings, while spending $220,860 on its low-income program and served 69 low-income customers.

Southwest Gas administers the LIEC Weatherization program for customers in the city of Tucson. This program includes general weatherization and energy efficiency measures. Water efficiency measures are also included in the program, and the program targets elderly households and people with disabilities. Southwest Gas partners with the Arizona Department of Housing on program delivery.

In 2018, according to Southwest Gas, it achieved 0.08 MMtherms in energy savings, while spending $563,892 on its low-income programs and served 1,332 low-income customers.

Multifamily Programs

TEP offers the Multi-Family program, which targets multifamily properties with 5 or more dwelling units or more to install efficient lighting, low-flow faucet aerators, low-flow showerheads, HVAC tune-up components including advanced tune-up, Western Cooling Controls, and duct testing and repair. Additionally, multifamily facility managers are encouraged to participate in the C&I facilities program, which promotes measure installations in common areas.

In 2018, according to TEP, it achieved 1,352 MWh in energy savings, while spending $826,390 on its multifamily program and served 3,465 multifamily customers.

At this time, Southwest Gas does not offer programs targeted at multifamily properties.

Last Updated: March 2020

Low-Income Programs

PSO offers the Home Weatherization program, which provides free energy-saving upgrades such as attic insulation, air and duct sealing, and more to income qualified households. PSO's Home Weatherization program contributes an average of $2,000 per qualified household for efficiency measures. The Shine-a Light project is funded by PSO’s DSM rider as part of our Energy Saving Products program.  Through Shine-a Light, PSO provided 100,000 LEDs to limited income customers.

In addition to PSO’s Home Weatherization program PSO also partners with Revitalize T-Town (formerly Rebuilding Together Tulsa) and Ki Bois Community Action Agency, providing funds for energy efficiency upgrades to homes they are assisting.  These funds allow Revitalize T-Town and Ki Bois to maximize funding from other sources to address health, safety and home repairs for their customers.

In 2018, according to PSO, achieved 4,757 MWh energy savings, while spending $3,886,392 on its low-income program, and served 2,254 low-income households.

Oklahoma Natural Gas offers the Low-Income Energy Efficiency Assistance Program. The program provides evaluation and installation of residential energy efficiency improvements free of charge to low-income or fixed-income customers. Through this program eligible customers may receive weatherization measures, which may include attic insulations, air sealing, and duct sealing.

In 2018, Oklahoma Natural Gas, saved 0.56 MMtherms, while spending $741,897 on its low-income programs and served 827 low-income households.

Multifamily Programs

PSO offers a multifamily component to its High Performance Homes Multiple Upgrade program. Customers who qualify for multifamily incentive must complete two or more upgrades. Qualifying upgrades include attic insulation, air sealing, duct sealing, and HVAC replacements. The program also includes direct install measures, such as faucet aerators, low-flow showerheads, and CFL and LED bulbs. Each unit has a blower-door and duct sealing test performed by a third-party verifier before and after implementation of energy efficiency upgrades.

In 2018, PSO achieved 123 MWh in energy savings, while spending $31,845 on its multifamily program and served 53 multifamily customers.

At this time, Oklahoma Natural Gas does not offer an efficiency program targeted at multifamily properties.

Last Updated: March 2020

Low-Income Programs

Dominion Energy’s Residential Income and Age Qualifying Home Improvement Program provides income- and age-qualifying residential customers with energy assessments and direct install measures at no cost to the customer. Program measures include LED light bulbs, energy-saving showerheads, high-efficiency faucet aerators, pipe wrap insulation for hot water pipes, and attic insulation. Dominion partners with local weatherization service providers to complete energy assessments and install measures.

Dominion Energy’s savings, number of customers served, and spending value for its 2018 low-income programs were not available.

At this time, we were unable to confirm if VNG offers an energy efficiency program targeted at low-income customers.

Pursuant to the Commonwealth's participation in the RGGI program, the Department will aim to sell all 100% of allowances issued each year through the allowance action. The measure establishes the Energy Efficiency Fund and requires that all proceeds received from the sale of allowances are credited to the fund with at least 50% of the proceeds supporting energy efficiency programs and at least 20% of the proceeds directly supporting low-income energy efficiency programs. 

Multifamily Programs

At this time, Dominion Energy and VNG do not offer energy efficiency programs targeted at multifamily properties.

Last Updated: May 2020

Low-Income Programs

The DCSEU has a portfolio of programs to focus on different sectors of low-income customers. This includes the Low-Income Multifamily Implementation Contractor Direct Install, Low-Income Multifamily Comprehensive, Solar PV and Hot Water programs for custom savings approaches. For prescriptive low-income offerings, the DCSEU has income qualified rebates for residential appliances, HVAC, and lighting, as well as retail lighting offerings at food banks in the District.

DCSEU partners with various agencies in Washington, and often works with local government agencies to transform buildings and institutions that offer services for DC residents. In cooperation with the Department of Human Services (DHS) and the Department of General Services (DGS), the DCSEU aims to renovate many of the District-run shelters in the coming years. A majority of low-income work in the District is through Multifamily Buildings, Clinics, or Shelters that serve low-income households.

For the 2017-2021 program cycle the low-income spending requirement for the District of Columbia was adjusted to 20% of expenditures. Though not specific to low-income programs, a 5% adder is applied to program benefits to account for additional non-energy benefits including comfort, noise reduction, aesthetics, health and safety, etc. Non-cost-effective programs may be included in the portfolio as long as overall the portfolio is cost-effective under SCT.

In 2018, according to DCSEU, it achieved 11,232 MWh and 0.06 MMtherms in energy savings, while spending $5,307,719 and $741,897 on its electric and natural gas low-income programs, respectively. DCSEU served 7,275 electric and natural gas low-income customers in 2018.

Multifamily Programs

DCSEU performs work with multifamily buildings across the district, and also has many programs focused specifically on low income multifamily housing. The Low-Income Multifamily Comprehensive (LICP) initiative provides custom technical services and incentives for energy-efficiency improvements to low-income multifamily projects, specifically, new construction, substantial renovation, and redevelopment housing. In 2018, program measures included heating and cooling systems, domestic hot water systems, in-unit and common area lighting, appliances, controls, and low flow water fixtures. For low-income programs, measures also focus on HVAC efficiency, cooking and laundry, design assistance, hot water efficiency and replacement, LED lighting, efficient controls, lighting hardwired fixtures, motor controls, refrigeration, space heating efficiency and replacement, and thermal shell and ventilation.

In 2018, according to DCSEU, it achieved 9,908 MWh and 0.05 MMtherms of energy savings, while spending $854,286 and $304,851 on its electric and natural gas multifamily programs, respectively. DCSEU served 2,430 electric and natural gas multifamily customers with its multifamily program in 2018.

As part of the settlement agreement with the DC Public Service Commission (DC PSC) to approve its merger with Alta Gas, Washington Gas will allocate $4.2 million to design and implement a multifamily low-income energy efficiency program. Similarly, as part of the settlement agreement with the DC PSC approving its merger with Exelon, PEPCO will allocate $6.75 million to design and implement an energy efficiency program targeted towards both affordable multifamily units and master-metered multifamily buildings.

Last Updated: March 2020

Low-Income Programs

Westar Energy (Evergy) offers the Income Eligible Weatherization Program. Through this program eligible customers may receive free in-home upgrades, financial assistance for weatherization services, and staff support. Westar Energy’s savings, number of customers served, and spending value for its 2018 low-income programs were not available.

At this time, Kansas Gas Service does not offer any energy efficiency programs targets at low-income customers.

Multifamily Programs

Westar Energy offers the Income Eligible Multi-Family (IEMF) to help customers replace aging, inefficiency equipment and systems with energy-efficiency technologies. The program provides a walk-through assessment by a program manager and offers a selection of energy-saving measures that may be installed by an energy efficiency professional in the property at the time of the visit. Westar Energy’s savings, number of customers served, and spending value for its 2018 multifamily programs were not available.

At this time, Kansas Gas Service does not offer energy efficiency programs targeted at multifamily customers.

Last Updated: March 2020

Low-Income Programs

Duke Energy Carolinas offers the Neighborhood Energy Saver (NES) Program to qualified low-income residential customers. This weatherization assistance program provides many direct-install measures such as lightbulbs, aerators, showerheads, weather stripping, door sweeps, caulk and insulation, and water heater adjustments. The NES program reaches out to local government (mayors, city council, community leaders) for involvement in the kickoff event and to provide support for the program.

Duke Energy Carolinas also offers the Residential Income-Qualified Energy Efficiency and Weatherization Assistance for Individuals Program to qualified low-income residential customers. This weatherization assistance program provides, on the basis of need, measures provided under the NES Program, additional insulation, air sealing, refrigerator replacement, and electric HVAC system replacement. Both programs are administered in coordination with local agencies that administer state weatherization programs and other agencies selected by Duke Energy.

In 2018, Duke Energy Carolinas achieved 3,790 MWh in energy savings, while spending $2,543,430 in its low-income programs and served 7,861 low-income customers.

At this time, Piedmont Natural Gas does not offer energy efficiency programs targeted at low-income customers.

The Piedmont Triad Regional Council (PTRC), the Council of Governments in the Piedmont region of North Carolina, has a weatherization program available to low-income, elderly or disabled residents in 8 of the 12 counties served. Forsyth County, where Winston-Salem, is located is one of those counties. The city pays annual dues to the organization, which in turn helps support this program.

Multifamily Programs

Duke Energy Carolinas offers the Multifamily Energy Efficiency Program. This program offers no-cost direct install of high efficiency light bulbs, faucet aerators, showerheads and hot water pipe wrapping in multifamily building units. In 2018, according to Duke Energy Carolinas, it achieved 15,480 MWh in savings, while spending $2,621,248 and providing 374,003 measures.

At this time, Piedmont Natural Gas does not offer energy efficiency programs targeted at multifamily customers.

Last Updated: March 2020

Low-Income Programs

The state of Massachusetts is served by the Low-Income Energy Affordability Network (LEAN), which is a network of Community Action Agencies, public and private housing owners, government organizations and public utilities that work together to provide low-income efficiency solutions in the state. Through LEAN, National Grid and Eversource participate in the dual fuel Low-Income Single-Family Core Initiative and Multifamily Initiative, which are available to qualified low-income residential customers. The single-family program provides no-cost energy efficiency measures to residential customers living in one- to four-unit dwellings in which at least 50% of the occupants have incomes at or below 60% of the state median income. Eligible measures for this program include insulation, air sealing, repairing or replacing heating systems, health and safety wares, water efficiency measures, and lighting fixtures.

The program targets high energy users and elderly households and also streamlines eligibility requirements by automatically enrolling customers on the discount rate or who receive LIHEAP funds. The initiative is implemented by local Community Action Program (CAP) Agencies and is integrated with the Department of Housing and Community Development’s (DHCD) Weatherization Assistance Program (WAP) and the Heating Emergency Assistance Retrofit Task Weatherization Assistance Program (HEARTWAP). There is also a statewide Energy Efficiency Advisory Council and a Multifamily Advisory Committee that provide guidance on low-income utility-sponsored programs in the state.

In 2018, according to National Grid, it achieved 22,898 MWh energy savings, while spending $43,547,968 on its low-income electric programs and served 13,343 electric low-income customers. In 2018, according to Eversource, it achieved 0.44 MMtherms of energy savings, while spending $11,554,057 on its low-income natural gas programs and served 2,851 natural gas low-income customers.

Multifamily Programs

Both Eversource and National Grid offer their core multifamily initiative called the Multi-Family Buildings Program. This comprehensive program offers multifamily energy assessments that identify cost-effective efficiency improvement or replacement opportunities for market rate properties with four or more dwellings. Utilizing a whole building approach, the assessments focus on a facility's thermal envelope as well as lighting and mechanical systems. The program also assesses in-unit savings potential for tenants. Improvements that may be eligible for incentives include lighting upgrades/controls, occupancy sensors, water heating equipment, domestic hot water measures, programmable thermostats, insulation, air sealing, heating and cooling equipment upgrades/controls, ENERGY STAR appliances and other improvements as determined on a site-specific basis.

Additionally, these utilities offer the Low Income Multi-Family Energy Retrofits Program. This program provides eligible projects the use of an online tool to benchmark a development/building’s energy use for one year, two building assessments to identify energy-saving opportunities (including electrical and heating audits, and installation of eligible cost-effective energy conservation measures. Eversource and National Grid also offer the Multi-Family Retrofit program, which offers multifamily energy assessments that identify all energy efficiency opportunities regardless of fuel source. The program focuses on multi-family dwellings with 5 or more units on a property. The program also addresses problems associated with mixed-use buildings. Eligible measures for the program include insulation, air sealing, light fixtures, and hot water and heating equipment, as well as heating and cooling equipment, air compressors, and energy management systems.

In 2018, according to National Grid, it achieved 19,768 MWh in energy savings, while spending $29,741,385 on its multifamily electric programs and served 5,987 multifamily electric customers. In 2018, according to Eversource, it saved 0.37 MMtherms, while spending $7,619,940 on its multifamily gas programs and served 3,815 natural gas multifamily customers.

Last Updated: March 2020