State and Local Policy Database

Low-Income and Multifamily EE Programs

Utilities are well suited to design and implement programs to reach traditionally under-resourced markets, such as those with lower incomes or residents of multifamily buildings. Cities can assist utilities by helping with program outreach and coordination. Energy efficiency programs can help alleviate this high burden. Both IOUs and munis are well suited to design programs for low-income and multifamily residents.

This sub-category includes information on low-income programs, such as: program descriptions, savings and customers served in the most recent year; program best practices such as comprehensiveness, partnerships, number of programs, braiding funding for health and safety, and local government funds for weatherization or low-income efficiency. For multifamily programs, this section includes program descriptions, information on whether the electric and natural gas multifamily programs are comprehensive, as well as savings and customers served in the most recent program year.

Low-Income Programs 

FirstEnergy offers the Community Connections program which operates as a standalone program to serve low-income customers who are not eligible for other state program resources. Participants receive an in-home energy use evaluation and energy-saving home improvements such as sealing air leaks in attic walls or foundations, attic and/or wall insulation, appliance testing and possible replacement, electric water heater inspection, faucet aerators, and energy education. FirstEnergy also includes the installation of health and saftey measures such as carbon monoxide detectors, roof repairs/replacement, electric wiring repairs and upgrades, furnace repairs, and appliance replacements. 

In 2019, according to FirstEnergy, Ohio Edison saved 2,827 MWh in electric net incremental savings, while spending $2,788,483 on its low-income programs and served 1,452 households. 

Dominion Energy Ohio offers the Housewarming Program which provides home weatherization assistance to income-eligible customers with the purpose of increasing energy efficiency and reducing energy costs. Through the Housewarming Program, eligible customers receive free weather stripping, attic and sidewall insulation, door sweeps, smoke detectors, programmable thermostats, as well as the repair or replacement of certain natural gas appliances and heating systems. The program is administered by CHN Housing Partners in partnership with the Home Weatherization Assistance Program (HWAP), Electrical Partnership Program (EPP), Cleveland Public Power Program, FirstEnergy’s Community Connections Program, Water Conservation, and other partner agencies. 

In 2019, Dominion Energy Ohio spent $6,786,397 on its low-income program, while serving 1,579 low-income households. We were unable to verify energy savings in 2019. 

Multifamily Programs 

At this time, Ohio Edison and Dominion Energy Ohio do not offer energy efficiency programs targeted at multifamily units. 

Last Updated: August 2021

Low-Income Programs 

PNM offers several low-income programs including weatherization, a free direct mail kit with direct install measures, multifamily retrofit program, and free home energy assessments. The NM Energy Smart Home program combines funds from PNM, New Mexico Gas, weatherization assistance program (WAP) and low income home energy assistance program (LIHEAP). The program offers up to $5,500 in energy efficiency upgrades per home, including insulation, caulking, new windows, and or new heating systems. Community action agencies implement the program, using a combination of federal and utility dollars. PNM also offers a low-income Home Energy Checkup program. For income-qualified customers, the program fee is waived, and customers can also qualify for a new ENERGY STAR refrigerator as part of their full energy assessment, which includes direct install measures such as LED lighting, low-flow showerheads, power strips, and faucet aerators. PNM works with the New Mexico Mortgage Finance Authority to leverage government dollars along with our funding to reach low-income participants. 

In 2019, according to PNM, it achieved 6,173 MWh in energy savings and spent $2,215,000 on its low-income programs, while serving 16,234 customers. In 2019, New Mexico Gas saved a total of 0.27 MMtherms of energy, while spending $1,765,000 and serving 1,285 customers. 

Multifamily Programs 

PNM’s Multifamily Energy Efficiency program is designed to meet the needs of the hard-to-reach multifamily customer segment through offering an attractive mix of low-cost direct install measures, such as lighting replacement, along with deeper savings measures such as upgrades to cooling equipment. 

In 2019, PNM’s multifamily program saved 5,446 MWh while spending $564,000 and serving 5,446 housing units in 34 multifamily properties.  

New Mexico Gas offers a Multi-Family Program that provides incentives to multifamily property owners to increase their energy efficiency of their properties, offering a mix of measures such as insulation, windows, furnaces and boilers, efficient water fixtures, weatherization, water heaters, smart thermostats, and other gas-saving measures. ICAST (International Center for Appropriate and Sustainable Technology), a nonprofit, manages and implements the multifamily program for New Mexico Gas. 

In 2019, the New Mexico Gas’s multifamily program saved 0.20 MMtherms, while spending $901,000 and serving 932 housing units in 13 multifamily properties. 

Last Updated: July 2021  

Low-Income Programs 

PPL Electric offers low-income programs including energy efficiency kits, energy education, and direct installations. The Energy Efficiency Kits and Education program delivers energy education and kits with energy-saving products to income-qualified customers at or below 150% of the federal poverty income guidelines. The Low-Income WRAP program is a more comprehensive version of the Energy Efficiency Kits and Education program. It offers free energy audits, energy education, and direct installation of a range of energy efficiency products and services to income-qualified customers. Additionally, the program offers outreach and direct installation measures to Individually-Metered Multifamily, Master Metered Multifamily, and Manufactured Home Parks. PPL partners with community-based organizations to implement its energy efficiency kits. The program also includes carbon monoxide detectors and smoke detectors. 

In 2019, PPL Electric achieved 28,401 MWh in energy savings while spending $9,946,000 on its low-income programs and served 29,394 low-income households. 

At this time, UGI Utilities does not offer a low-income energy efficiency programs to customers. 

Multifamily Programs 

While PPL doesn’t have a stand-alone multifamily program, PPL does offers outreach and direct installation measures to individually metered multifamily, master metered multifamily, and manufactured home parks within its Low-Income WRAP program. 

At this time, UGI Utilities does not offer an energy efficiency program targeted at multifamily properties. 

Last Updated: July 2021

Low-Income Programs

At this time, VEP&L and Washington Gas do not offer energy efficiency programs targeted at low-income customers.

Multifamily Programs

VEP&L offers the Multifamily Heat Pump Tune-Up program, as for Wahington Gas, this utiltiy offers the Virginia Multifamily Piping Pilot Program which provides contributions to offset the cost of installing gas piping from the outlet of each meter to every residence in multifamily properties.

Updated: May 2017

Low-Income Programs

Georgia Power’s Home Energy Efficiency Assistance Program (HEEAP) is an income-qualified program open to both single-family homeowners, renters, and multifamily property tenants that assists income-eligible customers with energy savings through education and free home-efficiency improvements. Qualifying customers receive a complimentary in-home assessment to identify potential energy-saving opportunities, followed by home-energy improvements performed by a program contractor. The program was approved in the 2019 IRP and provided annual funding of $2.6 million. To qualify for HEEAP, eligible single-family customer’s household income must be at or below 200% of the federal poverty guidelines. Qualified Multi-family properties must serve a dominate percentage of residents whose household incomes are at or below 200% of federal poverty guidelines.

Program participants receive a complimentary in-home assessment by a Certified BPI Building Analyst, which includes blower door testing, combustion safety testing, energy education about their residence and the direct install measures for their residence. Participants may receive direct install measures such as LED lighting, a smart programmable thermostat, and water heater insulating jacket and/or pipe wrapping.  Based on the in-home assessment, participants may receive additional services such as attic insulation, air sealing, duct sealing, HVAC replacement, mini-HVAC systems, or HVAC tune-ups. In addition to the HEEAP program, the residential Home Energy Improvement Program (HEIP) has a $500,000 carve out to support income qualified multifamily dwellings as well as targeted efforts within all residential programs. The Small Commercial Direct Install program (SCDI) also focuses on improvements in low-income communities. Georgia Power also provides funding to HopeWorks, which serves income-qualified seniors with a complimentary in-home assessment to identify potential energy-saving opportunities, followed by home-energy improvements. 

Atlanta Gas Light provides funds to third party administrators—such as the Salvation Army and HopeWorks—to support low-income energy efficiency and assistance. AGL administers an appliance relief program which seeks to repair, replace and upgrade unsafe low efficiency gas equipment and customer piping for low-income customers

In 2019, Georgia Power’s spent $2,022,512 on its low-income programs and served 1,419 households. Data on energy savings in 2019 was not available. In 2019, according to AGL, they spent $1,000,000 on low-income programs. Data on their savings and customers served in 2019 was not available.

Multifamily Programs

Georgia Power offers the EarthCents New Home Program for multifamily properties. This program is designed to provide multifamily developers with incentives to construct more energy-efficient buildings that would be built following standard building codes. Georgia Power’s Residential Home Energy Improvement Program (HEIP) promotes a comprehensive, whole house approach to improving the energy efficiency and comfort of existing homes and includes multiple participation paths to appeal to both multifamily and single family residential customers. HEIP includes a $500,000 carve-out for low-income multifamily properties. 

In 2019, Georgia Power saved 6,397 MWh from its multifamily programs while spending $1,326,350 and serving 512 housing units.

Atlanta Gas Light does not offer energy efficiency programs targeted at multifamily properties at this time.

Last Updated: August 2021

Low-Income Programs 

Georgia Power’s Home Energy Efficiency Assistance Program (HEEAP) is an income-qualified program open to both single-family homeowners, renters, and multifamily property tenants that assists income-eligible customers with energy savings through education and free home-efficiency improvements. Qualifying customers receive a complimentary in-home assessment to identify potential energy-saving opportunities, followed by home-energy improvements performed by a program contractor. The program was approved in the 2019 IRP and provided annual funding of $2.6 million. To qualify for HEEAP, eligible single-family customer’s household income must be at or below 200% of the federal poverty guidelines. Qualified Multi-family properties must serve a dominate percentage of residents whose household incomes are at or below 200% of federal poverty guidelines. 

Program participants receive a complimentary in-home assessment by a Certified BPI Building Analyst, which includes blower door testing, combustion safety testing, energy education about their residence and the direct install measures for their residence. Participants may receive direct install measures such as LED lighting, a smart programmable thermostat, and water heater insulating jacket and/or pipe wrapping.  Based on the in-home assessment, participants may receive additional services such as attic insulation, air sealing, duct sealing, HVAC replacement, mini-HVAC systems, or HVAC tune-ups. In addition to the HEEAP program, the residential Home Energy Improvement Program (HEIP) has a $500,000 carve out to support income qualified multifamily dwellings as well as targeted efforts within all residential programs. The Small Commercial Direct Install program (SCDI) also focuses on improvements in low-income communities. Georgia Power also provides funding to HopeWorks, which serves income-qualified seniors with a complimentary in-home assessment to identify potential energy-saving opportunities, followed by home-energy improvements.  

Atlanta Gas Light provides funds to third party administrators—such as the Salvation Army and HopeWorks—to support low-income energy efficiency and assistance. AGL administers an appliance relief program which seeks to repair, replace and upgrade unsafe low efficiency gas equipment and customer piping for low-income customers 

In 2019, Georgia Power’s spent $2,022,512 on its low-income programs and served 1,419 households. Data on energy savings in 2019 was not available. In 2019, according to AGL, they spent $1,000,000 on low-income programs. Data on their savings and customers served in 2019 was not available 

At this time, Atlanta Gas Light does not offer energy efficiency programs aimed at low-income customers. 

Multifamily Programs 

Georgia Power offers the EarthCents New Home Program for multifamily properties. This program is designed to provide multifamily developers with incentives to construct more energy-efficient buildings that would be built following standard building codes. Georgia Power’s Residential Home Energy Improvement Program (HEIP) promotes a comprehensive, whole house approach to improving the energy efficiency and comfort of existing homes and includes multiple participation paths to appeal to both multifamily and single family residential customers. HEIP includes a $500,000 carve-out for low-income multifamily properties. 

In 2019, Georgia Power saved 6,397 MWh from its multifamily programs while spending $1,326,350 and serving 512 housing units. 

Atlanta Gas Light does not offer energy efficiency programs targeted at multifamily properties at this time. 

Last Updated: August 2021  

Low-Income Programs 

Xcel Energy offers a portfolio of dual fuel programs to serve low-income residential customers, including the Single-Family Weatherization Program, the Low-Income Multifamily Weatherization Program, Low-Income Nonprofit Program, and Low-Income Energy Savings Kit Program. These programs provide no-cost weatherization measures through third-party product implementers. Measures include weatherstripping, insulation, replacement of inefficient furnaces and refrigerators, water efficiency measures, and installation of efficient lighting. Additionally, Xcel offers energy-savings kits to low-income customers. Xcel Energy’s low-income programs target high energy users and elderly customers and streamline eligibility through the federal Low-Income Home Energy Assistance Program and Weatherization Assistance Program income qualifications. Xcel Energy partners with the Colorado Energy Office and Energy Outreach Colorado, which actively work on low-income customer programs. 

Energy Outreach Colorado (EOC) implements the utility’s low-income programs. EOC leverages funds from utility rebates, government funding, and donor funds to address health and safety and other needed repairs and measures. Xcel Energy provides $275,000 in utility funds per year to address health and safety threats tied to energy savings, such as boiler and furnace tune-ups, replacements, and water heater replacements.   

In 2019, Xcel Energy saved 7,028 MWh and 0.78 MMtherms of energy, while spending $3,855,148 and $3,863,558 on its electric and natural gas low-income programs, respectively. In 2019, Xcel Energy served 9,061 electric and 5,260 natural gas customers. Households served include those receiving energy-saving kits and those participating in weatherization programs. 

Multifamily Programs 

Xcel offers the Multifamily Weatherization Program. This comprehensive program provides funding for a wide variety of natural gas and electric equipment retrofits, process improvements, facility audits and studies for low-income multifamily buildings. The company's rebates supplement federal weatherization grants to produce incremental, cost-effective natural gas and electric savings. Each submitted project is evaluated using a custom analysis by the company's energy efficiency engineers to determine cost-effectiveness. In some cases, rebates for additional energy-saving equipment are also made available. 

In 2019, Xcel Energy’s Multifamily program saved 8,906 MWh and 0.22 MMtherms of energy, while spending $1,389,644 on its electric multifamily programs and $542,110 on its natural gas multifamily programs. Xcel Energy served 1,9980 electric housing units in 27 multifamily properties and 2,378 natural gas  housing units in 37 multifamily properties.  

Last Updated: July 2021  

Low-Income Programs

Austin Energy offers a portfolio of low-income efficiency programs to its low-income residential customers, including weatherization assistance, AC rebate and loans, AC tune ups, direct install, and multifamily weatherization assistance program rebates. The residential weatherization program for low to moderate-income customers that pays for up to $7,500 in energy efficiency improvements in partnership with the Department of Energy (DOE) and ENERGYS TAR. The program is designed to provide energy improvement measures similar to those in our Home Performance with ENERGY STAR Program. The program also offers an HVAC rebate and loan component with a low interest loan and an accompanying rebate to offset the cost of the system. Local contractors contracted by Austin Energy deliver the energy efficiency measures in comprehensive projects. Some of the measures included in the program are air conditioning tune ups, duct sealing, attic insulation, solar screens, LED lighting, smart thermostats, and performance testing such as blower door, duct blower, static pressure and combustion testing. Health related measures include smoke and CO monitors, as well as plumbing, electrical, mechanical, structural, and moisture-related repairs.

Austin Energy works in collaboration with the City of Austin Neighborhood Housing Program, the Green and Healthy Home Initiative, and with local housing repair coalition nonprofits in a referral network. This network provides structural and roofing repairs to low-income customers, and Austin Energy’s Weatherization Assistance Program provides the weatherization components. Austin Energy streamlines its eligibility requirements to make it easier for customers to enroll, and it targets high energy users and elderly customers for its low-income programs. For its weatherization program, Austin Energy partners with community nonprofits such as Family Eldercare and with other city departments such as the Austin Fire Department. Austin Energy also initiated a low-income multifamily weatherization program to focus on apartment complexes meeting certain low-income housing requirements.

In 2019, Austin Energy achieved 3,021 MWh in energy savings while spending $4,266,908 on its low-income programs and served 4,356 low-income households.  

Texas Gas Service provides a Free Natural Gas Equipment Program for low-income customers. This program provides a number of free services for customers on fixed or moderate incomes, as well as for the elderly and those with disabilities. Services include free installation of new and replacement CO detectors, smoke detectors, wall and central furnaces, natural gas water heaters, and ranges as well as any necessary plumbing or carpentry upgrades to ensure a safe and code compliant home.

In 2019, Texas Gas Service spend $385,687 on low-income energy efficiency programs. Savings and customers served for 2019 were not available.

Multifamily Programs

Austin Energy offers the Power Saver Program for multifamily properties. This comprehensive program offers no-cost direct install of cycle-saver water heater timers, as well as rebates for energy saving heat pump water heaters, ceiling insulation, duct improvement, solar shading, window replacement, cool roofs, lighting, HVACs, and solar water heaters. Eligibility is determined through an on-site energy audit. Austin Energy also offers the Multifamily Rebate Program for income-qualified multifamily customers. The program provides no-cost energy efficiency improvements to affordable or low-income properties in Austin.

In 2019, Austin Energy saved 2,493 MWh, while spending $1,530,479 on its low-income programs and served 2,792 housing units at 11 multifamily properties through its program.

At this time, Texas Gas Service does not offer energy efficiency programs targeted at multifamily properties.

Last Updated: July 2021

Low-Income Programs

PG&E and SoCalGas jointly offer the Energy Savings Assistance Program to qualified low-income residential customers. The program provides in-home energy education, and direct installation of weatherization and hot water measures, lighting efficiency upgrades, HVAC tune-ups, smart power strips, and refrigerator recycling/replacement at no charge in order to reduce energy consumption in low income households. The program provides health and safety measures such as the repair and replacement of water heaters and furnaces and minor home repairs. This program is implemented statewide by investor-owned utilities under the direction of the California Public Utilities Commission. It leverages the federal Weatherization Assistance Program, Low-Income Home Energy Assistance Program, and Low-Income Weatherization Program offerings.

The ESA Program’s objective is to assist income-qualified customers to reduce their energy consumption and costs while increasing their health, comfort and safety. PG&E has also administered the California Alternate Rates for Energy (CARE) program to qualifying customers since 1989. The CARE program provides a monthly discount on energy bills for qualifying single-family residential households, tenants of sub-metered residential facilities, non-profit group living facilities, agricultural employee housing facilities, and migrant farmworker housing centers throughout PG&E’s service area.

The California Public Utilities Commission (CAPUC) strongly encourages utilities to leverage funds for low-income energy efficiency and weatherization. PG&E’s ESA Program leverages water agency, Weatherization Assistance Program (WAP), Low Income Home Energy Assistance Program (LIHEAP), and Low Income Weatherization Program (LIWP) funding through individually negotiated agreements with the other agencies.

In 2019, PG&E achieved energy savings of 68,951 MWh, while spending $96,478,592 on its electric low-income programs, and serving  17,169 electric customers. In 2019, SoCalGas saved 0.91 MMtherms from its low-income programs. The number of customers served and spending values for SoCal Gas’s low-income programs in 2019 were not available.

Multifamily Programs

PG&E offers the California New Homes Multifamily Program and Multifamily Cooling Optimizer Program. California New Homes Multifamily Program provides support and incentives for multifamily new construction projects to encourage builders to exceed California’s Title 24 energy efficiency standards. The Multifamily Cooling Optimizer Program is a direct install program focused on HVAC measures in tenant spaces.

In 2019, PG&E achieved 3,578 MWh in energy savings, while spending $6,333,030 and serving 3,322 housing units in 26 multifamily properties.

SoCalGas offers a portfolio of multifamily efficiency programs. The Multifamily Direct Therm Savings Program and the On-Demand Efficiency Program to provide energy audits and installation of energy efficiency measures. The Multifamily Energy Efficiency Rebate Program offers rebates for the purchase and installation of energy efficiency measures in apartment dwelling units, common areas, condominium complexes, and mobile home parks. The Multifamily Whole Building Home Upgrade Program provides a comprehensive long-term building strategy with energy efficiency retrofit measures identified through an investment grade audit. The Multifamily Home Upgrade Program provides incentives to multifamily properties undergoing major renovations.

In 2019, SoCalGas saved 0.91 MMtherms, while spending $27,907,848 on its multifamily programs and serving 45,201 housing units in 1,815 multifamily properties.

Last Updated: July 2021

Low-Income Programs 

Baltimore Gas and Electric offers the EmPOWER Low Income Energy Efficiency Program to qualified low-income residents, including both renters and homeowners. This program is implemented by the Maryland Department of Housing and Community Development (DHCD) and offers both single-family and multifamily low-income dual fuel programs. The Baltimore City Department of Housing and Community Development partners with the State and BGE to administer and implement local low-income efficiency programs. These programs provide no-cost energy efficiency upgrades including installation of insulation, air sealing, replacement of old refrigerators and HVAC systems, health and safety measures, and water efficiency measures. DHCD streamlines eligibility requirements by automatically approving applicants from the Maryland Office of Home Energy Programs for the EmPOWER Maryland programs. 

In 2019, BGE achieved 2,621 MWh and 0.15 MMtherms, whiles spending $9,974,457 on its electric low-income programs and $4,142,895 on its natural gas low-income programs. BGE’s served 2,571 electric and natural gas customers with its low-income program in 2019. 

In 2020, the city of Baltimore reports that they had spent capital funding on furnace replacements for low-income households in the city.

Multifamily Programs 

Baltimore Gas and Electric offers two Multifamily energy efficiency programs. The first, the Multifamily Energy Efficiency and Housing Affordability (MEEHA) program, is a comprehensive program that provides loans and grants to multifamily rental properties for energy audits and the purchase/installation of energy saving measures. While it is funded by BGE through the EmPower Maryland Energy efficiency program, it is run and administered by the Maryland Department of Housing and Community Development (DHCD MD). Energy efficiency measures eligible for funding include lighting retrofits, hot water heater retrofits and replacements, ENERGY STAR qualified HVAC systems, insulation, windows, draft stopping and duct sealing, appliances and fixtures, hot water conservation measures, and renewable energy generation and water heating equipment. The second program is the residential Multifamily Quick Home Energy Check-Up program, which offers the direct install of high efficiency LEDs, efficient-flow showerheads, pipe insulation, efficient-flow faucet aerators, ShowerStart thermostatic shut-off valves (TSVs), water heater temperature turndowns, and smart strips to BGE residential customers, at no additional charge to the customer. 

In 2019, BGE’s multifamily programs 954 MWh and 0.0028 MMtherms while serving 2,293 electric housing units in 22 multifamily properties and 189 natural gas units in 5 multifamily properties.  

Last Updated: August 2021  

Low-Income Programs 

Entergy Louisiana offers the Income-Qualified Weatherization Program to help homeowners and renters reduce energy loss and cost. This program provides energy efficiency measures such as attic insulation, air sealing, duct sealing, bathroom aerators, water-saving showerheads, pipe insulation, programmable thermostats, smart power strips, and LED lighting. Entergy Louisiana does outreach events with the local community to gain participation in the program. 

In 2019, Entergy achieved 1,147 MWh in electric savings, while spending $656,925 and serving 461 low-income households. 

Multifamily Programs 

Entergy Louisiana offers the Multifamily Solutions Program, which provides direct-install energy efficiency measures such as LED lighting, pipe insulation, programmable thermostats, bathroom and kitchen aerators and water-saving showerheads to participating buildings. 

In 2019, Entergy’s multifamily programs saved 1,561 MWh, while spending $667,075 and serving 2,853 housing units in 28 multifamily properties. 

Last Updated: July 2021  

Low-Income Programs 

At this time, Alabama Power and Alagasco do not offer energy efficiency programs targeted at low-income customers.  

In 2018, the City of Birmingham—through the Citywide Rehab Program, 100 Homes, 100 Days—dedicated $1 million to fund residential weatherization. 

Multifamily Programs 

At this time, Alabama Power and Alagasco do not offer energy efficiency programs targeted at multifamily properties. 

Last Updated: July 2021

Low-Income Programs 

Idaho Power offers the Easy Savings Program, which provides income-qualified households with a coupon for a free HVAC tune-up and one-on-one education. Idaho Power partners with Community Action Partnership organizations to deliver the incentives through its service territory. Idaho Power also offers free energy efficiency upgrades to low-income customers. A certified auditor will determine upgrades eligible in a customer’s home, which may include new windows and doors, insulation and weatherstripping, bathroom and kitchen fans, new furnace and water heater, and efficient light bulbs. Idaho Power also contributes funding for health and saftey measures, such as smoke and carbon monoxide detectors, vapor barriers, electric panel upgrades, floor registers, boots, kitchen range fans, and venting of bath and laundry areas.

In 2019 Idaho Power achieved 1,193 MWh in savings while serving 326 customers and spending $2,261,353 on its low-income programs. 

At this time, Intermountain Natural Gas does not offer energy efficiency programs targeted at low-income customers. 

Multifamily Programs 

Idaho Power offers the Multifamily Energy Savings program, which is targeted at property owners and managers. The program offers free energy-saving products, such as ENERGY STAR LED light bulbs, kitchen and bathroom faucet aerators, and water heater pipe wrap. In 2019, Idaho Power achieved 346 MWh in savings while completing 457 projects at 12 multifamily properties and spending $131,306.

At this time, Intermountain Natural Gas does not offer energy efficiency programs for multifamily units. 

Last Updated: August 2021

Low-Income Programs

The state of Massachusetts is served by the Low-Income Energy Affordability Network (LEAN), which is a network of Community Action Agencies, public and private housing owners, government organizations and public utilities that work together to provide low-income efficiency solutions in the state. Through LEAN, National Grid and Eversource participate in the dual fuel Income Eligible Coordinated Delivery Core Initiative (formerly Low-Income Single Family and Low-Income Multi-Family), which serves customers at or below 60% of the state median income level for 1–4-unit buildings or buildings with 5+ units that have 50% of units are at or below 60% AMI. The initiative offers no cost measures such as lighting and smart strips, appliance replacement, water saving measures, insulation and air sealing, and heating system replacement.

The program serves all income eligible customers that meet the program guidelines. Customers typically qualify for fuel assistance and other qualifying government assistance programs and the utility Discount Rate. Customers with a high WAP score and high energy burden are given priority. The initiative is implemented by local Community Action Program (CAP) Agencies and is integrated with the Department of Housing and Community Development’s (DHCD) Weatherization Assistance Program (WAP). There is also a statewide Energy Efficiency Advisory Council and an Income Eligible Best Practices Committee that provide guidance on income eligible utility-sponsored programs in the state.

Customers typically qualify for fuel assistance and other qualifying government assistance programs and the utility Discount Rate. Customers with a high WAP score and high energy burden are given priority. CAP agencies leverage additional funding from the Department of Energy and DHCD for heating systems and health and safety repairs. CAPs leverage utility funds and WAP funds for repairs of health and safety measures such as knob and tube removal, asbestos removal, combustion safety, mold and moisture remediation, roof repair, pest remediation and others. Additionally, the City of Boston Credit Union became a Mass Save HEAT Loan Participating Lender by offering customers the opportunity to apply for 0% loans for the installation of qualified energy efficient improvements.

In 2019, according to Eversource, it achieved 19,307 MWh in energy savings, while spending $32,043,930 on its low-income programs and serving 15,825 low-income customers. In 2019, National Grid achieved 1.46 MMtherms in energy savings, while spending $32,021,931 on its low-income programs and served 6,621 households.

Multifamily Programs

Both Eversource and National Grid offer a Residential Coordinated Delivery initiative. The goal is to deliver a seamless experience and maximum energy savings to every customer, regardless of unit type or ownership structure. By focusing the delivery of services on building science, opportunity, customer choice, and what each customer has the authority to implement, customers are in control of their energy future. Residential Coordinated Delivery includes services to single-family homes, including free-standing town homes, smaller multi-unit buildings, such as those with three stories or less, and larger multi-unit buildings, such as those with four stories or more, or with a centralized heating system.

The Residential Coordinated Delivery initiative creates greater flexibility for customized paths for larger or more complex multi-unit buildings, with custom incentives and savings methodologies that allow program administrators to best capture the unique opportunities of larger and mixed-use multi-family structures. Using a more customized approach for the complex multi-unit properties also allows program administrators to provide property owners with a tailored business case that makes energy efficiency upgrades for residents an easier decision. This comprehensive initiative offers energy assessments that identify all cost-effective efficiency improvement or replacement opportunities regardless of fuel source for market rate properties with four or more dwellings. Utilizing a “whole facility” approach, the assessments focus on a facility's thermal envelope (shell insulation and air leakage conditions) as well as lighting and mechanical systems.

The program also assesses in-unit savings potential for tenants. Improvements that may be eligible for incentives include lighting upgrades/controls, occupancy sensors, water heating equipment, domestic hot water measures, programmable thermostats, insulation, air sealing, heating and cooling equipment upgrades/controls, ENERGY STAR appliances and other improvements as determined on a site-specific basis. Eligible measures for the program include insulation, air sealing, light fixtures, and hot water and heating equipment, as well as heating and cooling equipment, air compressors, and energy management systems.

In 2019, Eversource saved 17,977 MWh from its multifamily programs, while spending $16,845,601 and served 13,900 housing units. Savings, spending, and customer data was not available for National Grid.

Last Updated: July 2021

Low-Income Programs

Both United Illuminating and Southern Connecticut Gas participate in the Home Energy Solutions—Income-Eligible Program (HES-IE) available to qualified low-income residential customers in both single and multifamily buildings. Eversource also runs New Construction, Retail Products, and Residential Financing programs for income-eligible customers. The HES-IE program provides no-cost weatherization measures and low-cost energy efficiency upgrades. Direct-install weatherization measures include health and safety testing, blower door guided air sealing, duct sealing, installation of efficient domestic hot water products such as low flow aerators, low flow showerheads, and pipe wrap. Additionally, during the direct install visit the entire home is evaluated for the potential of add-on measure installations which are classified as appliances, insulation, window, hot water systems, HVAC system replacements. There may be a co-pay associated with add-on measures.

HES-IE program implementers work with community partners to promote the program, such as local public health departments, nonprofits running lead abatement programs, hospitals, local housing agencies, and Community Action Agencies. HES-IE also coordinates with the Weatherization Assistance Program, as the programs cost share all energy efficiency products to help maximize the WAP funding on health and safety barriers. Additionally, HES-IE partners with lead abatement programs and hospitals to help leverage their health and safety funds to incorporate energy efficiency into as many homes as possible.

In 2019, United Illuminating achieved 4,226 MWh of savings, while spending $4,180,741 on its low-income program and served 6,538 customers. Southern Connecticut Gas’s low-income programs achieved 0.30 MMtherms of savings, while spending $3,049,996 on its low-income programs and served 5,314 customers in 2019.

Multifamily Programs

Both United Illuminating and Southern Connecticut Gas participate in Energize Connecticut’s Multifamily Initiative. This comprehensive program provides customized solutions for existing multifamily properties with five or more dwelling units, and includes: assistance with energy efficiency upgrade projects, comprehensive energy assessments of the building's energy-saving opportunities, and incentives and financing for energy-saving efficiency upgrades regardless of fuel type.

The Multifamily Initiative is offered to property managers, property owners, and architects for both market-rate and low-income properties. The Multifamily Initiative is open to any customer, regardless of heating fuel type, within the UI and SCG service territories. The Multifamily Initiative allows a customer to choose their own contractors and create their own contractual agreements with them for work completed. The Multifamily Initiative provides comprehensive energy efficiency upgrades by focusing on the building’s dwelling units, common areas, and exterior spaces. Tenant-occupied areas receive direct install measures, such as air sealing, hot water savings measures, ductwork sealing, and the installation of energy-efficient lighting. The Multifamily Initiative also provides incentivizes for add-on measures, which may include insulation, heating and cooling equipment, hot water heating equipment, appliances, windows, smart Thermostats, and lighting fixtures and controls. The Multifamily Initiative is tailored to the multifamily segment and combines aspects of the Companies’ residential energy efficiency programs, such as Home Energy Solutions (“HES”) and HES-Income Eligible, with the Companies’ commercial and industrial (“C&I”) programs, including the Energy Opportunities, Energy Conscious Blueprint, and Small Business Energy Advantage (“SBEA”) programs. This approach offers flexibility to multifamily property owners and their tenants to save energy and money under a seamless umbrella initiative.

In 2019, United Illuminating’s multifamily efficiency programs achieved 2,804 MWh, while spending $1,426,603 and serving 5,227 housing units in 29 multifamily properties. In 2019, Southern Connecticut Gas saved 0.12 MMtherms while spending $389,922 and serving 4,611 housing units in 24 multifamily properties. 

Last Updated: August 2021

Low-Income Programs 

NYSERDA offers the EmPower New York program to qualified low-income residential National Grid customers. This program addresses both electric and natural gas end uses, while providing no-cost energy efficiency solutions including air sealing, insulation, replacement of inefficient refrigerators and freezers, water efficiency measures, thermostats, and new energy-efficient lighting in order to reduce energy consumption. Additionally, the EmPower program includes health and safety checks of smoke detectors and appliances. Households that receive HEAP benefits, utility bill payment assistance, or participate in the federal Weatherization Assistance Program are automatically eligible. NYSERDA’s Multifamily Performance Program and RetrofitNY initiatives also have low-income saving components. See the next section for more information. 

According to ACEEE analysis, in 2019, according to NSYERDA, their low-income programs for National Grid and National Fuel Gas achieved 3,031 MWh and 0.10 MMtherms savings across National Grid’s service territory. Spending and customers served were not available. 

Multifamily Programs 

NYSERDA’s Multifamily Performance Program provides incentives for owners to incorporate energy efficiency into affordable buildings for National Grid customers. A Multifamily Building Solutions Provider will work with the owner to evaluate the building’s systems holistically, creating a customized plan aimed at generating a minimum of 20% source energy savings along with reduced energy bills. For projects that could reach deeper energy savings, the High-Performance Component targets a minimum of 40% source energy savings with a maximum post-construction source energy use intensity (EUI) of 100 kBtu/sq ft./yr. 

In 2018, NYSERDA launched the RetrofitNY initiative. The goal of this program is to drive market transformation by industrializing and standardizing the design and construction processes to achieve deep levels of cost compression, which will drive large scale adoption of deep energy and net zero retrofits in multifamily buildings. RetrofitNY approaches retrofits from a whole building perspective and targets multiple health and resiliency benefits as associated outcomes of building work-scope. NYSERDA funds are used in conjunction with other subsidy and financing offered from local, state and federal sources as a financing package coordinated through relevant affordable housing agencies.    

In addition to the NYSERDA programs, National Grid offers a multifamily program that provides no cost direct install of high-efficiency showerheads, faucet aerators, and thermostatic radiator valves. It also provides rebates for high efficiency natural gas heating and water heating, insulation, programmable thermostats, boiler reset controls, steam traps, and custom efficiency measures. 

According to ACEEE analysis, in 2019, NYSERDA’s multifamily programs achieved 8,906 MWh and 0.10 MMtherms savings for National Grid and National Fuel Gas customers. Data on National Grid’s multifamily spending and customers served were not available for 2019. 

Last Updated: July 2021  

Low-Income Programs 

To our knowledge, Lee County Electric Cooperation and TECO Peoples Gas do not offer any energy efficiency programs targeted at low-income customers. 

Multifamily Programs 

To our knowledge, Lee County Electric Cooperation and TECO Peoples Gas do not offer energy efficiency programs targeted at multifamily units. 

Last Updated: June 2021  

Low-Income Programs 

Dominion Energy South Carolina offers the Neighborhood Energy Efficiency Program (NEEP) to single and multifamily households. The program provides income qualified customers with energy assessment, energy education, and direct installation of energy-efficiency upgrades. Through NEEP, eligible customers receive free and LED lighting. Dominion Energy South Carolina coordinates with community action agencies, local community groups, and internal customer assistance department to outreach potential eligible customers. 

In 2019, Dominion Energy South Carolina achieved 3,761 MWh in energy savings, while spending $1,408,521 in its low-income programs and served 3,607 low-income customers. 

Multifamily Programs 

Dominion Energy South Carolina launched a multifamily program in late 2020. The program provides energy education, an on-site energy survey, and direct installation of select energy-saving measures. The program also provides energy efficiency measures for common areas, such as HVAC upgrades, LED lighting, and water conservation measures.  

Last Updated: July 2021

Low-Income Programs

Duke Energy Carolinas offers the Neighborhood Energy Saver Program (NES) to qualified low-income residential customers. This weatherization assistance program provides many direct-install measures such as lightbulbs, aerators, showerheads, weather stripping, door sweeps, caulk and insulation, and water heater adjustments. The NES program reaches out to local government (mayors, city council, community leaders) for involvement in the kickoff event and to provide support for the program.

Duke Energy Carolinas also offers the Residential Income-Qualified Energy Efficiency and Weatherization Assistance for Individuals Program to qualified low-income residential customers. This weatherization assistance program provides, on the basis of need, measures provided under the NES Program, additional insulation, air sealing, refrigerator replacement, and electric HVAC system replacement. Both programs are administered in coordination with local agencies that administer state weatherization programs and other agencies selected by Duke Energy.

In 2019, according to Duke Energy Carolinas it achieved 6,419 MWh in energy savings, while spending $5,367,996 on its low-income programs and served 7,583 low-income customers.

At this time, Piedmont Natural Gas does not offer energy efficiency programs targeted at low-income customers.

Multifamily Programs

Duke Energy Carolinas offers the Multifamily Energy Efficiency Program. This program offers no-cost direct install of high efficiency light bulbs, faucet aerators, showerheads and hot water pipe wrapping in multifamily building units. In 2019, according to Duke Energy Carolinas, it achieved 15,597 MWh in savings, while spending $2,960,649 and providing 414,895 measures.

Piedmont Natural Gas does not offer energy efficiency programs targeted at multifamily properties at this time.

Last Updated: July 2021

Low-Income Programs

Until June 1, 2017, the Department of Commerce and Economic Opportunity (DCEO) ran the Illinois Energy Now program, which provided a portfolio of dual fuel electric and natural gas efficiency programs administered by the state, targeting households at 80% of the area median income. Section 8-103 of the Public Utilities Act directed ComEd and Peoples Natural Gas to coordinate with DCEO regarding the implementation of these programs. On June 1, 2017, the Illinois Energy Now program was closed, and the DCEO handed off administration of the state’s low-income efficiency programs to the utilities.

ComEd offers multiple low-income programs, including Single-Family Retrofits, Multi-Family Retrofits, Affordable Housing New Construction, Public Housing Authority Program, Food Bank LED Distribution, Income Eligible Lighting Discounts, income-eligible Energy Savings Kits, and Existing Manufactured Homes Retrofits. ComEd’s 2019 evaluation includes more details on each program’s design and measures served. More information about each program can be found on ComEd’s website for income-eligible program. Both the single and multifamily retrofit programs braid costs between utility funds and funds provided by the Illinois Home Weatherization Assistance Program (IHWAP) to address both energy efficiency and health and safety measures.

ComEd partners with local community groups, including nonprofits, food banks, religious organizations, and for-profit groups to implement their low-income programs. ComEd coordinates program delivery with the state’s Weatherization Assistance Program. For programs coordinated with WAP, health and safety costs are split 50-50 between state and utility programs. For projects in partnership with Chicago Bungalow Associate and Elevate Energy, as well as the Public Housing Program, the utilities cover 100% of the necessary health and safety costs. Additionally, projects completed under the Affordable Housing New Construction Program typically leverage Illinois Housing Development Authority funding for health and safety measures.

Peoples Gas runs numerous Income-Eligible programs in five program categories: 1) Illinois Home Weatherization Assistance Program (IHWAP), 2) Single-Family Income Eligible Program, 3) Multi-Family Income Eligible Program, 4) Affordable Housing New Construction, and 5) Multi-Family Public Housing Authority (PHA) Program. Peoples Gas leverages funds from the federally funded Weatherization Assistance program and Low-Income Home Energy Assistance Program. Income eligible programs offer health and safety measures, including installation of vents, power venting combustion appliances, electrical repairs, asbestos and mold remediation.

For the Single-Family Income-Eligible (SFIE) Program, Peoples Gas partners with the Chicago Bungalow Association (CBA) for outreach and customer intake support. Within the Income-Eligible Multi-Family (IEMF) Program, Peoples Gas partnered with Elevate Energy for outreach and implementation support. With the Illinois Housing Weatherization Assistance Program (IHWAP) program, Peoples Gas and North Shore Gas partners with non-profit Community Action Agencies within Cook County and Lake County. 

In 2019, ComEd achieved 219,829 MWh of energy savings, while spending $45,310,943 while serving 2,183 in the single-family program, 618 multifamily buildings, and 10 affordable housing new construction. In 2019, Peoples Gas achieved 1.00 MMtherms of savings, while spending $9,232,823 and serving 6,258 single family homes.

The City is in the process of expanding its Roof and Porch Emergency Repair program to include new measures available to income-eligible homeowners. The new Repair Program will explore ways for the City to reduce utility costs, provide greater comfort for homeowners, ensure a more sustainable and resilient housing stock, and align with the City's climate goals.

Multifamily Programs

ComEd offers the Multifamily Market-Rate Program. The program provides energy assessments and installation of various energy-saving measures, including LEDs, water-saving devices, programmable thermostats, and pipe insulation.

ComEd also offers the Income Eligible Retrofits Multi-Family Program, which provides direct installation of energy efficiency measures and replacement of inefficient equipment as well as educational information to further save money on energy bills. Eligible measures include LEDs and energy efficient lighting retrofits, programmable thermostats, advanced power strips, water efficiency devices, weatherization measures, pipe insulation, and heating, cooling and refrigeration equipment. The program is implemented by Resource Innovations (RI) and leverages the Illinois Home Weatherization Assistance Program (IHWAP). The program provides retrofits in both common areas (CA) and tenant spaces and serves as a “one stop shop” for multi-family building owners and managers whose buildings are targeted to income eligible residents.

Peoples Gas also offers the Multi-Family Program. This comprehensive program offers free energy assessments for multifamily building owners and no-cost direct install of high efficiency showerheads, faucet aerators, programmable thermostats, pipe insulation and compact fluorescent bulbs (CFLs). Rebates for additional energy-saving equipment are also available. This comprehensive program is jointly delivered with ComEd and offers free energy assessments for multi-family building owners and no-cost direct installation of high efficiency showerheads, faucet aerators, programmable thermostats, pipe insulation and high-efficiency lighting. Rebates for additional energy-saving equipment are also available. Peoples Gas also offers the Multi-Family Income Eligible Program, which includes prescriptive gas rebates, energy assessments, and direct-install at income-qualified multi-family buildings.

In 2019, ComEd achieved 14,131 MWh of savings, while spending $7,526,559 on its multifamily programs and serving 699 unique multifamily buildings. In 2019, Peoples Gas achieved 2.71 MMtherms of savings, while spending $4,009,148 on its multifamily programs and serving 5,135 housing units at 1,011 multifamily buildings with its multifamily programs.

Last Updated: July 2021

Low-Income Programs

SDG&E offers the Energy Savings Assistance (ESA) Program, which provides renters or owners with energy-efficient lighting, water efficiency measures, health and safety measures, door and window replacement, appliance upgrades, insulation, weatherstripping, and caulking. SDG&E also partners with over 200 community partners to reach eligible customers, as well as 2-1-1 San Diego who provides enrolment services for SDG&E’s ESA program in addition to other state and local programs. SDG&E streamlines eligibility requirements for customers enrolled in other bill assistance programs. In addition, SDG&E leverages local LIHEAP agency dollars to provide health and safety repairs and services not offered through the ESA program, such as water heaters for renters. SDG&E partners with over 200 community partners to reach eligible customers.

The City of Chula Vista supports low-income weatherization through grants from the US Department of Housing and Urban Development. Through home checkups and mandatory outreach to businesses through a City ordinance, City staff promote various programs that are available for low-income participants including the ESA program.

In 2019, according to SDG&E, it achieved 1,783 MWh and 0.02 MMtherms in energy savings, while spending $10,078,869 and $9,005,556 on its electric and natural gas low-income programs, respectively. SDG&E served 16,271 customers across its low-income electric and natural gas programs in 2019.

Multifamily Programs

SDG&E offers a few multifamily programs, including the Multifamily Energy Efficiency Rebates (MFEER) and the Comprehensive Mobile Home Program (CMHP). Each of these programs target specific sub-segments within SDG&E’s Residential Multifamily sector and did so at little to no cost to the customer through direct install and co-pay delivery channels. Both MFEER & CMHP offered measures such as AC diagnostics, faucet aerators, low flow showerheads, efficiency fan controllers, refrigeration vending machine controllers, pool & spa LED lights, LEDs lights for common areas, smart programmable thermostats and 48-inch T8 LEDs for common areas at no cost. The program also included tankless water heaters, furnace upgrades and domestic hot water boilers at the co-pay level.

Within its service territory, SDG&E administers and implements a low-income energy efficiency program, known statewide, as the Energy Savings Assistance Program (ESAP). Within the parameters of ESAP, SDG&E can treat in-unit residences and common areas in multifamily properties. The services offered through ESAP include no cost lighting, air sealing, HVAC repair and replacement, domestic hot water repair and replacement, appliance replacement, and benchmarking.

In 2019, according to SDG&E, it achieved 1,870 MWh and 0.011 in energy savings, while spending $1,736,282 on its electric multifamily programs and $333,587 on its natural gas multifamily programs. Participation data was not available for 2019.

Last Updated: July 2021

Low-Income Programs 

As of December 31, 2020, Duke Energy Ohio's low-income programs were discontinued per Ohio House Bill 6. Prior to this, Duke Energy Ohio offered a portfolio of low-income programs to qualified low-income customers, including the Low-Income Services, Pay for Performance and the Neighborhood Energy Saver programs to qualified low-income customers. The Low-Income Services program replaced inefficient refrigerators in qualifying single-family and multifamily customers.  The Pay for Performance program was offered through a partnership with People Working Cooperatively (PWC) and provides low-income customers with whole-house weatherization services such as, air sealing, insulation, and faucet aerators. The Neighborhood Energy Saver offered customers with direct installation of energy-efficiency measures to renters and owners of single-family and multifamily properties. Through this program eligible customers received energy efficiency services such as sealing air leaking, LED lighting, water heater wraps, and tune-ups and repairs to heating and cooling systems. The Neighborhood Energy Saver program was offered through a partnership with People Working Cooperatively (PWC) and specifically targets elderly customers. 

Duke Energy Ohio offered the Low-Income Services, Pay for Performance and the Neighborhood Energy Saver program to qualified low-income customers. Customers received energy efficiency products and services such as compact fluorescent bulbs (CFLs), low-flow showerheads and faucet aerators, water heater wraps, HVAC cleaning, HVAC filters, and energy efficiency education. The program was offered through a partnership with People Working Cooperatively (PWC) and specifically targets elderly customers. 

In 2019, according to Duke Energy Ohio, it achieved 1,296 MWh in energy savings, while spending $788,695 on its low-income programs and served 10,709 customers. These programs are electric only, with no gas savings, customers or spending reported. 

In 2020, the City of Cincinnati, in partnership with Duke Energy Ohio, launched a low-income multifamily energy efficiency program, called Warm Up Cincy, which improves building efficiency and provide tenants with energy efficiency education that will stay with them for life. The six-year program has served over 100 households at or below 200% of the federal poverty level and addresses the gap in energy efficiency offerings for low-income renters. The program is funded through a rate case settlement with Duke Energy Ohio, Cincinnati’s utility company. The program operates in partnership with the Community Action Agency, Greater Cincinnati Energy Alliance, and People Working Cooperatively to reach and engage participants. 

Multifamily Programs 

Duke Energy Ohio’s Multifamily Energy Efficiency Program provides apartment complexes with free and installed lighting and water measures. Eligible units are Duke Energy Ohio served apartments on a residential rate. Traditionally, the properties targeted have four or more units. Franklin Energy is the program administrator and manages outreach, direct installations, and customer care. 

In 2018, according to Duke Energy Ohio, it achieved 1,904 MWh in energy savings, while spending $339,581 on its multifamily programs and served 18,339 housing units. 

Last Updated: July 2021

Low-Income Programs 

FirstEnergy offers the Community Connections program which operates as a standalone program to serve low-income customers who are not eligible for other state program resources. Participants receive an in-home energy use evaluation and energy-saving home improvements such as sealing air leaks in attic walls or foundations, attic and/or wall insulation, appliance testing and possible replacement, electric water heater inspection, faucet aerators, and energy education. FirstEnergy also includes the installation of health and saftey measures such as carbon monoxide detectors, roof repairs/replacement, electric wiring repairs and upgrades, furnace repairs, and appliance replacements. 

In 2019, according to FirstEnergy, CEI saved 3,576 MWh in electric net incremental savings, while spending $2,634,493 on its low-income programs and served 1,561 households. 

Dominion Energy Ohio offers the Housewarming Program which provides home weatherization assistance to income-eligible customers with the purpose of increasing energy efficiency and reducing energy costs. Through the Housewarming Program, eligible customers receive free weather stripping, attic and sidewall insulation, door sweeps, smoke detectors, programmable thermostats, as well as the repair or replacement of certain natural gas appliances and heating systems. The program is administered by the Cleveland Housing Network (CHN) in partnership with the Home Weatherization Assistance Program (HWAP), Electrical Partnership Program (EPP), Cleveland Public Power Program, FirstEnergy’s Community Connections Program, Water Conservation, and other partner agencies. 

In 2019, according to Dominion Energy Ohio saved 0.52 MMtherms of energy, while spending $11,283,698 on its low-income programs and served 1,938 households. 

Multifamily Programs 

At this time, CEI and Dominion Energy Ohio do not offer energy efficiency programs targeted at multifamily properties. 

Last Updated: August 2021  

Low-Income Programs

Colorado Springs Utilities offers the Home Efficiency Assistance Program (HEAP). CSU partners with the Energy Resource Center to deliver the program, as Energy Resource Center technicians work with customers throughout the entire weatherization process on how they can improve energy and water efficiency in their home, and how they can maintain newly installed appliances. Additional services customers may receive include weatherstripping, insulation to attics, sidewalls, and crawlspaces, new high-efficient showerheads and refrigerators. The program is available to property owners in single family or multifamily buildings with income at or below 250% of the federal poverty guidelines.

Colorado Springs Utilities also offers the Electric-Efficiency Product Promotion (EEPP) Program which aims to help low-income customers conserve energy and reduce their monthly electricity costs. Through the program, 520 lights were distributed free of charge to local agencies: Partners in Housing, Family Promise, Springs Rescue Mission and Ronald McDonald House.

In 2019, according to CSU, it achieved 163 MWh and 0.20 MMtherms in energy savings, while spending $133,097 and $484,308 on electric and natural gas low-income programs, respectively. CSU served 222 low-income customers in 2019.

Multifamily Programs

At this time, CSU does not offer energy efficiency program targeted at multifamily properties.

Last Updated: July 2021

Low-Income Programs 

DESC offers the Neighborhood Energy Efficiency Program (NEEP) to single and multifamily households. The program provides income qualified customers with energy assessment, energy education, and direct installation of energy-efficiency upgrades. DESC coordinates with community action agencies, local community groups, and internal customer assistance department to outreach potential eligible customers. NEEP core offerings include in-home energy assessments and low-cost energy-saving measures at no cost to the customer. DESC delivers the program using a neighborhood door‐to‐door sweep approach and directly installs a variety of energy efficiency measures for customers to neighborhoods where approximately half of the households have income levels equal to or less than 150% of the federal poverty guidelines. Eligible neighborhoods include single and multifamily residences as well as homeowners and renters.

The NEEP Mobile Home offering provides mobile home weatherization measures to customers who participated in the NEEP core offering. Measures include air sealing, attic plug & fill insulation, belly board insulation, duct sealing and appropriate energy efficiency measures not provided within the core NEEP offering.

In 2019, Dominion Energy South Carolina achieved 3,761 MWh in energy savings, while spending $1,408,521 in its low-income programs and served 3,607 low-income customers. 

Multifamily Programs 

Dominion Energy South Carolina launched a multifamily program in late 2020. The program provides energy education, an on-site energy survey, and direct installation of select energy-saving measures. The program also provides energy efficiency measures for common areas, such as HVAC upgrades, LED lighting, and water conservation measures. 

Last Updated: August 2021  

Low-Income Programs 

AEP Ohio offers the Community Assistance Program to qualified low-income residential customers. The program includes health and safety measures, water efficiency measures and appliance upgrades. The program coordinates with the Weatherization Assistance Program and partners with community action agencies to reach customers and provide combined funding. The program targets high energy users to participate in the program. COVID-19 impacted the program implementation, with AEP Ohio pausing onsite installations for a number of months in 2020. AEP Ohio bundles funding with Weatherization Assistance Program and Low Income Home Energy Assistance Program funding.  

In 2019, we were unable to confirm total spending, savings, and customers served for AEP Ohio. 

Columbia Gas of Ohio offers its WarmChoice program to income eligible homeowners and renters. Through this program, customers receive no cost energy efficiency measures including air sealing, and attic and sidewall insulation. Natural gas appliances are inspected for safety and repaired or if necessary, replaced with high efficiency models. The program targets participants of the Percentage of Income Payment Plan (PIPP Plus) program and Low Income Home Energy Assistance Program (LIHEAP). Columbia Gas of Ohio partners with the federal Home Weatherization Assistance Program (HWAP) in order to leverage funding and maximize services to customers. 

Columbia Gas of Ohio partners with the federal Home Weatherization Assistance Program (HWAP) in order to leverage funding and maximize services to customers. Columbia’s WarmChoice providers often coordinate funding from Columbia with other funding sources to better serve customers, including the Home Weatherization Assistance Program (HWAP) and electric utility funding. The program includes health and safety measures such as, but not limited to, venting issues, cracked heat exchanges in furnaces, gas leaks, and unsafe wiring. 

Columbia Gas of Ohio also offers a Home Energy Audit and Rebate program for customers above income guidelines for WarmChoice, which provides a reduced cost energy audit and rebates on recommended energy efficiency upgrades. Customers above income guidelines for WarmChoice (150% Federal Poverty Level) but at or below 80% Area Median Income, qualify for a $20 energy audit and max out of pocket of $300 for recommended energy efficiency upgrades, including attic and wall insulation and air/duct sealing. Customers above income for the assisted tier of Home Energy Audit can receive a $50 energy audit and rebates on recommended energy efficiency upgrades.  

In 2019, according to Columbia Gas of Ohio, it achieved 0.52 MMtherms in energy savings, while spending $11,283,698 on its low-income program and served 1,938 low-income customers. 

In 2019, the City of Columbus worked with AEP Ohio and Columbia Gas on the Community Energy Savings Program, which aimed to implement energy audits with a focus on six low-income neighborhoods (Linden, Franklinton, Hilltop, Near East, Milo-Grogan, and University District/Italian Village). Each neighborhood set a goal for the number of audits and rebates they want to achieve, and they get a financial award from the utilities if they achieve their goal to be used for an energy upgrade. Linden achieved their energy efficiency goal and received $35,000 to improve exterior lighting at the Hamilton STEM Academy playground and water heater upgrades at Como Elementary School, Duxberry Park Elementary School, Hamilton STEM Academy, and Windsor STEM Academy. 

Multifamily Programs 

AEP Ohio offers the Residential Multi-family program, which includes free direct install measures such as LED bulbs, LED nightlights, low-flow showerheads, low-flow faucet aerators and smart power strips. This program targeted individually-metered complexes with five or more residential units. Installation appointments are arranged through the facilities’ property management. Savings, spending, and participation data for the program was not available for 2019. 

Columbia offers direct installation of energy efficiency measures (energy efficient showerheads and faucet aerators) in multifamily properties through its energy efficiency programs. Additionally, Columbia offers energy audits for multi-family buildings with 5-10 units through its Home Energy Audit and Rebate program. Columbia also launched a pilot for low-income multifamily customers through its WarmChoice program, offering no cost weatherization service to customers living in multifamily units. Additionally, Columbia has a multifamily component of its EfficiencyCrafted Homes program which works with builders to construct new residences that are built above energy code. In 2019, Columbia Gas’s multifamily program efforts achieved 0.05 MMtherms of savings while serving 1,851 multifamily housing units. Spending data for the program was not available. 

Last Updated: July 2021  

Low-Income Programs 

Oncor offers the Hard-to-Reach Standard Offer Program and a Targeted Low-Income Weatherization Program to qualified low-income residential customers. The Hard-to-Reach program is designed to achieve energy and demand savings with the installation of a wide range of energy efficiency measures at low or no cost. Service providers implement the energy-saving measures, and their costs are offset by incentives paid by Oncor. Measures include duct sealing, water efficiency measures, insulation, weatherstripping, and caulking. Oncor is also implementing a Targeted Weatherization Program through the Texas Association of Community Action Agencies (TACAA), which provides funds to designated federal Weather Assistance Program (WAP) subrecipient agencies. This enables them to provide weatherization services to low-income residential electric distribution customers. Energy-efficient measures installed include aerators, attic insulation, air infiltration, central air conditioning units, central heat pumps, duct improvement, floor insulation, and ENERGY STAR® refrigerators and windows. Customers are automatically enrolled in Oncor’s low-income programs if they are enrolled in the Percentage of Income Payment Plan (PIPP), Home Weatherization Assistance Plan (HWAP), or Home Energy Assistance Program (HEAP). 

Spending and energy savings value, and the number of customers served by their 2019 low-income programs were not available. 

At this time, Atmos Energy does not offer energy efficiency programs targeted at low-income customers in the City of Dallas. 

Multifamily Programs 

Oncor offers a multifamily program, which includes incentives for appliances, heating and cooling updates, and lighting. Savings, spending, and participation data was not available for 2019. 

Atmos Energy offers rebates for new multifamily housing, which can be used for the installation of new high-efficiency gas appliances. In 2019, according to Atmos Energy, it achieved 0.003 MMtherms in saving, while spending $21,900 on its multifamily programs and serving 73 housing units in 1 multifamily property.

Last Updated: August 2021

Low-Income Programs 

AES Ohio offer the Smart Energy Community Program.  The program offers a free energy-saving home improvement to income-eligible customers. This program offers free energy audit and an assessment of energy use along with equipment and improvement that will help the customer save energy and money. Through this program eligible customers may receive energy efficiency LED light bulbs, refrigerators, low flow showerheads, faucet aerators, insulation or smart thermostats. DP&L partners with Community Action Agencies in each county to administer the program. DP&L allows agencies administrating the program to braid program funds to address health and safety issues. 

In 2019, spending, savings and customers served for AES Ohio were not available. 

Vectren Energy Delivery of Ohio offers the Vectren Weatherization Program (VWP) that assists customers to make energy efficient improvements to their homes. The program is administered by the Miami Valley Community Action Partnership (CAP) and improvements are provided at no cost to the customer.  Miami Valley CAP subcontracts with three smaller CAP agencies in order to deliver services to all VEDO’s service territory.  The Ohio Home Weatherization program is divided into two sections based on income eligibility requirements, VWP I and VWP II. Both VWP tiers focus on shell measures such as insulation and air sealing, but also include replacement of non-functioning natural gas furnaces and water heaters, and minor repairs intended to increase the health and safety of the occupants of the home. 

In 2019, spending, savings and customers served for Vectren Energy were not available. 

Multifamily Programs 

At this time, AES Ohio and Vectren do not offer energy efficiency program targeted at multifamily properties.  

Last Updated:  July 2021

Low-Income Programs

Xcel Energy offers a portfolio of dual fuel programs to serve low-income residential customers, including the Single-Family Weatherization Program, the Low-Income Multifamily Weatherization Program, Low-Income Nonprofit Program, and Low-Income Energy Savings Kit Program. These programs provide no-cost weatherization measures through third-party product implementers. Measures include weatherstripping, insulation, replacement of inefficient furnaces and refrigerators, water efficiency measures, and installation of efficient lighting. Additionally, Xcel offers energy-savings kits to low-income customers. Xcel Energy’s low-income programs target high energy users and elderly customers and streamline eligibility through the federal Low-Income Home Energy Assistance Program and Weatherization Assistance Program income qualifications. Xcel Energy partners with the Colorado Energy Office and Energy Outreach Colorado, which actively work on low-income customer programs.

Energy Outreach Colorado (EOC) implements the utility’s low-income programs. Xcel Energy partners with the Colorado Energy Office and Energy Outreach Colorado, which actively work on low-income customer programs. EOC leverages funds from utility rebates, government funding, and donor funds to address health and safety and other needed repairs and measures. Xcel Energy provides $275,000 in utility funds per year to address health and safety threats tied to energy savings, such as boiler and furnace tune-ups, replacements, and water heater replacements.  Additionally, Xcel offers energy-savings kits to low-income customers. Xcel Energy’s low-income programs target high energy users and elderly customers and streamline eligibility through the federal Low-Income Home Energy Assistance Program and Weatherization Assistance Program income qualifications.

The City of Denver Office of Strategic Partnerships (DOSP) supports the Nonprofit Energy Efficiency Program, which offers energy efficiency services and funding to low-income residential property owners and nonprofits in the City.

In 2019, Xcel Energy saved 7,028 MWh and 0.78 MMtherms of energy, while spending $3,855,148 and $3,863,558 on its electric and natural gas low-income programs, respectively. Xcel Energy served 9,061 electric and 5,260 natural gas customers. Households served include those receiving energy-saving kits and those participating in weatherization programs.

Multifamily Programs

Xcel offers the Multifamily Weatherization Program. This comprehensive program provides funding for a wide variety of natural gas and electric equipment retrofits, process improvements, facility audits and studies for low-income multifamily buildings. The company's rebates supplement federal weatherization grants to produce incremental, cost-effective natural gas and electric savings. Each submitted project is evaluated using a custom analysis by the company's energy efficiency engineers to determine cost-effectiveness. In some cases, rebates for additional energy-saving equipment are also made available.

In 2019, Xcel Energy’s Multifamily program saved 8,906 MWh and 0.21 MMtherms of energy, while spending $1,389,644 and $542,110 on its electric and natural gas multifamily programs, respectively. Xcel served 1,998 electric housing units and 24 electric multifamily properties. Xcel served 2,738 natural gas housing units and 37 multifamily properties.

Last Updated: July 2021

Low-Income Programs

MidAmerican Energy’s residential low-Income program provides financial incentives and education to encourage energy efficiency in existing low-income housing. The program is delivered through three separate components to meet the needs of different customer segments, including statewide weatherization, supplemental weatherization, and home energy reports. The first component, weatherization, encourages comprehensive energy efficiency improvements in existing low-income housing by providing free energy assessments and free on-site installation of heating, water heating, lighting, refrigeration, and insulation measures. The Iowa Department of Human Rights (IDHR), which manages a network of community action program (CAP) agencies, delivers the program by identifying qualifying households and delivering assessments and weatherization services. The Low-Income program supplements funding provided by the Department of Energy’s Weatherization Assistance Program through a long-term contract with IDHR. The program also includes an education component for Low-Income Home Energy Assistance (LIHEAP)-eligible customers and a multifamily and institutional housing component. The second component, Energy Wise, is an education component of the program. Additionally, MidAmerican collects customer contributions through ICARE, a bill assistance program that provides 50% of all contributions greater than $250,000 towards low-income supplemental weatherization. 

Participating CAP agencies recruit Energy Wise Program workshop participants through day-to-day interactions with their LIHEAP clients. Each household that attends the training receives a take-home Energy Wise home savings kit. The third component is a Home Energy Report program for a select number of eligible customers. The reports are tailored to include low cost and no cost energy efficiency tips. The fourth component, multifamily, includes institutional housing and emergency shelters. The multifamily component is a joint utility program and is administered by The Energy Group, which provides assessment services and reports directly to the three investor-owned utilities.

In 2019, MidAmerica’s low-income programs achieved 2,014 MWh and 0.06 MMtherms in savings, while spending $7709,629 and $1,750,382 on electric and natural gas customers respectively. In 2019, the program served 16,463 electric and 12,169 natural gas low-income customers.

Multifamily Programs

MidAmerican Energy offers the Multifamily Housing program to promote efficiency strategies for existing multifamily properties and provides comprehensive on-site energy assessments, free low-cost efficiency measures, and a comprehensive assessment report that includes recommendations for both individual housing units and common areas. Any prescriptive or cost-effective custom energy efficiency measure is potentially eligible for rebate under the Multifamily Housing program. The Multifamily Housing program provides a comprehensive set of services and financial incentives to serve the varied needs of multifamily property owners, property managers, landlords and renters in existing buildings. MidAmerican also offers an Income-Qualified Multifamily Housing Program.

The program includes direct install measures such as water saving measures and LED lighting. The program also includes equipment and insulation measures, such as gas furnaces and boilers, water heaters, heat pumps, air conditioners, programmable thermostats, and insulation. Additionally, low-income multi-family properties, including institutional housing and emergency shelters, received enhanced rebates, up to 40 percent of installed cost, and free professional consultation throughout contractor bidding and equipment insulation.

In 2019, MidAmerica’s multifamily program achieved 1,415 MWh and 0.07 MMtherms in savings, while spending $617,695 and $290,893 on electric and natural gas customers respectively. In 2019, the program served 218 electric multifamily properties and 129 natural gas multifamily properties.

Last Updated: July 2021

Low-Income Programs

DTE offers the Energy Efficiency Assistance Program which provides recommendations, direct installation of qualified energy efficiency measures and education to income-qualified DTE customers in order to assist them in reducing their energy use and managing their utility costs. The program leverages the services provided by member agencies of the Michigan Community Action Agency Association (MCAAA), municipalities, counties, public housing commissions, faith-based institutions, community development corporations, and nonprofit organizations with existing housing and energy programs. direct installation of qualified EWR measures and education to income-qualified DTE customers in order to assist them in reducing their energy use and managing their utility costs. The residential Low-Income Program also includes customers residing in designated low-income multifamily units.

DTE delivers “incentive” funding to low-income customers through a variety of in-kind services, such as weatherization, furnace tune up and replacement, insulation, water heater replacement plus the replacement of inefficient refrigerators with ENERGY STAR® model refrigerators in single-family homes and low income multifamily dwellings, and in-home consultation and installation of energy-efficient measures through the Home Energy Consultation (HEC) Program. Low-cost measures such as LEDs, pipe wrap, energy efficient showerheads and faucet aerators are installed at no cost to low-income multifamily tenants. The low-income multifamily program also expanded its measure offerings to multifamily tenants to include more expensive items, such as refrigerators, also at no cost to the customer. 

DTE streamlines eligibility requirements by using the same requirements as many other programs for low-income customers. Through the Energy Efficiency Assistance program, DTE partners directly with local agencies, municipalities, counties, public housing commissions, faith-based institutions, community development corporations, and nonprofit organizations to offer housing and energy programs. DTE also offers a multifamily low-income program that provides direct install of energy efficiency measures in multifamily rental properties, provides energy information and education to tenants, ensures participation is clear and easy, and covers a portion or all of the cost for common area improvements. DTE also offers two additional programs for low-income customers: 1) Home Energy Consultation Low-Income, and 2) Home Energy Reports for low-income customers.

In 2019, according to DTE, it achieved 27,660 MWh and 2.08 MMtherms in electric energy savings, while spending $13,783,082 and $8,371,838 on its electric and natural gas programs, respectively. DTE served 86,985 electric and 122,426 natural gas customers in 2019.

The City of Detroit offers a 0% Interest Home Repair Loan Program, implemented by the community action agency. The Program launched in April 2015 and offers 10-year, interest free loans from $5,000 to $25,000 to help Detroit homeowners invest in and repair their homes. The loan can be used for furnace and HVAC replacement, door and window replacement, electric repairs, and other health and safety improvements.

Multifamily Programs

DTE provides two comprehensive programs for multifamily properties. The Multifamily In-Unit Improvements Program offers no-cost direct install of energy efficient lighting, showerheads, faucet aerators, programmable thermostats, and pipe wrap installation where units have electric water heating. The program also conducts a free energy assessment to identify other potential energy-saving upgrades. Additionally, these utilities offer the Multifamily Common Areas Improvements Program, which offers rebates for common area measures such as interior and exterior lighting, furnace/boiler upgrades, water heating, air conditioning, building and duct insulation, programmable thermostats, and ENERGY STAR windows.

In 2019, according to DTE, the program saved 6,339 MWh and 0.65 MMtherms, while spending $4,306,000 on electric and $2,597,000 on natural gas customers. They served 10,000 electric housing units in 81 multifamily properties and 5,400 natural gas housing units in 98 multifamily properties in 2019.

Last Updated: July 2021

Low-Income Programs 

EPE offers the Low Income Residential Solutions Program to qualified low-income residential customers. This program provides incentives through local contractors to assist customers with attic insulation, air infiltration, duct sealing, windows and sliding glass doors, solar screens, HVAC Tune-Ups, refrigerated air, evaporative coolers, pool pumps, cool roofs, water heater pipe and tank insulation, and water measures including kitchen and bathroom aerators and low-flow showerheads. Customers are automatically eligible for the program if they receive benefits from federal low-income programs including Food Stamps, Medical Assistance, Supplemental Security Income, Public Housing, Temporary Assistance to Needy Families, Children’s Health Insurance Program, or Qualified Medicare Beneficiary. The utility works with local governmental agencies and nonprofit organizations such as the Housing Authority of the City of El Paso (HACEP) and United Way to inform customers of the availability of these programs. 

In 2019, according to EPE, it achieved 1,113 MWh in energy savings, while spending $571,016 on its low-income programs and 1,420 low-income customers. 

At this time, Texas Gas Service does not offer low-income energy efficiency programs to customers residing in El Paso. 

Multifamily Programs 

At this time, EPE and Texas Gas Service do not offer energy efficiency programs targeted at multifamily properties. 

Last Updated: July 2021

Low-Income Programs

Oncor offers the Hard-to-Reach Standard Offer Program and a Targeted Low-Income Weatherization Program to qualified low-income residential customers. The Hard-to-Reach program is designed to achieve energy and demand savings with the installation of a wide range of energy efficiency measures at low or no cost. Service providers implement the energy-saving measures and their costs are offset by incentives paid by Oncor. Measures include duct sealing, water efficiency measures, insulation, weatherstripping, and caulking. Oncor is also implementing a Targeted Weatherization Program through the Texas Association of Community Action Agencies (TACAA), which provides funds to designated federal Weatherization Assistance Program (WAP) subrecipient agencies. This enables them to provide weatherization services to low-income residential electric distribution customers. Energy-efficient measures installed include aerators, attic insulation, air infiltration, central air conditioning units, central heat pumps, floor insulation, and ENERGY STAR® refrigerators and windows. Customers are automatically enrolled in Oncor’s low-income programs if they are enrolled in the Percentage of Income Payment Plan (PIPP), Home Weatherization Assistance Plan (HWAP), or Home Energy Assistance Program (HEAP).

Spending and energy saving values and number of customers served by Oncor’s 2019 low-income program were not available.

Atmos Energy offers the Keeping the Warmth Program to qualified low-income residential customers in Fort Worth. Measures include natural gas piping repair, attic and wall insulation, gas water heater replacements, duct sealing, caulking, weatherstripping, wall outlet insulation, and faucet aerators. The program targets elderly and disabled households, and households with children under the age of five. Through this program, the utility partners with local communities, weatherization organizations, and community action agencies to help decrease household energy use. 

In 2019, according to Atmos Energy, it saved 0.003 MMtherms, while spending $53,519 on its low-income programs and served 51 low-income customers through this program.

Multifamily Programs

Oncor offers a multifamily program, which includes incentives for appliances, heating and cooling updates, and lighting. Savings, spending, and participation data was not available for 2019. 

Atmos Energy offers rebates for new multifamily housing, which can be used for the installation of new high-efficiency gas appliances. In 2019, according to Atmos Energy, it achieved 0.003 MMtherms in saving, while spending $21,900 on its multifamily programs and serving 73 housing units in 1 multifamily property.

Last Updated: August 2021

Low-Income Programs

PG&E offers the Energy Savings Assistance Program (ESA) to qualified low-income residential customers. The program provides in-home energy education, and direct installation of weatherization and hot water measures, lighting efficiency upgrades, HVAC tune-ups, smart power strips, and refrigerator recycling/replacement at no charge in order to reduce energy consumption in low income households. The program provides health and safety measures such as the repair and replacement of water heaters and furnaces and minor home repairs. This program is implemented statewide by investor-owned utilities under the direction of the California Public Utilities Commission. It leverages the federal Weatherization Assistance Program, Low-Income Home Energy Assistance Program, and Low-Income Weatherization Program offerings.

The ESA Program’s objective is to assist income-qualified customers to reduce their energy consumption and costs while increasing their health, comfort and safety. PG&E has also administered the California Alternate Rates for Energy (CARE) program to qualifying customers since 1989. The CARE program provides a monthly discount on energy bills for qualifying single-family residential households, tenants of sub-metered residential facilities, non-profit group living facilities, agricultural employee housing facilities, and migrant farmworker housing centers throughout PG&E’s service area.

The California Public Utilities Commission (CAPUC) strongly encourages utilities to leverage funds for low-income energy efficiency and weatherization. PG&E’s ESA Program leverages water agency, Weatherization Assistance Program (WAP), Low Income Home Energy Assistance Program (LIHEAP), and Low Income Weatherization Program (LIWP) funding through individually negotiated agreements with the other agencies.

In 2019, PG&E achieved energy savings of 68,951 MWh and 0.47 MMtherms, while spending $96,478,592 and $50,711,276 on its electric and natural gas low-income programs, respectively. PG&E served 17,169 electric and 7,877 natural gas customers with its low-income program in 2019.

Multifamily Programs

PG&E offers the California New Homes Multifamily Program and Multifamily Cooling Optimizer Program. California New Homes Multifamily Program provides support and incentives for multifamily new construction projects to encourage builders to exceed California’s Title 24 energy efficiency standards. The Multifamily Cooling Optimizer Program is a direct install program focused on HVAC measures in tenant spaces.

In 2019, PG&E achieved 3,578 MWh and 0.11 MMtherms in energy savings, while spending $6,333,030 across its electric and natural gas efficiency programs. PG&E served 3,322 electric housing units in 26 multifamily properties and 3,594 natural gas housing units in 27 multifamily properties.

Last Updated: July 2021

Low-Income Programs 

The Consumers Energy’s Income-Qualified Energy Efficiency Assistance Program consists of various residential initiatives serving households that meet the income criteria of being at or below 200% of the federal poverty level (FPL) or 80% of AMI. This program aids single-family, income-eligible Consumers Energy customers to reduce energy consumption and improve comfort in their home. It offers no-cost direct services that include energy efficiency upgrades, home energy assessments and energy-saving education.  

The program collaborates with local stakeholders, such as the municipal government, Community Action Agencies, Habitat for Humanity, United Way 211, Housing Commissions, and many additional non-profit organizations. The program uses a variety of delivery strategies and delivery channels, such as home energy assessments, food bank lighting distribution, collaboration with community-based organizations, and deeper weatherization measures. The program leverages other funding sources such as the Weatherization Assistance Program (WAP), Low Income Home Energy Assistance Program (LIHEAP), Community Development Block Grant (CDBG), and philanthropic funds to complete housing retrofit/weatherization projects. When offering rebate incentives to community-action agencies or community-based organizations, utility program funding is leveraged with other funding sources such MSHDA Low Income Housing Tax Credits (LIHTC) or available financing options. 

The Consumers Energy Multifamily Energy Efficiency Program consists of various offerings for customers that meet the eligibility requirements for the program. Multifamily is defined as properties containing 3+ units under a single roof.  Income qualified is defined as 66% of tenants living at or under 200% of the federal poverty level or 80% of AMI. This program offers direct install of free products including LED bulbs, pipe wrap, showerheads and faucet aerators.  The program also provides access to prescriptive measures for HVAC, lighting, water heating and building envelope.  Any projects that do not qualify under the prescriptive measures can also apply for a custom project were the savings are calculated based on actual energy savings.  Customers are also eligible to receive an assessment which identifies recommendations and measures that customers may take advantage of energy efficiency upgrades in their properties. In 2020, Consumer Energy launched a single family and multifamily Health and Safety Pilot. The program works with nonprofits to improve home conditions—including plumbing, roof, mold, moisture, and indoor air quality—that needs to be remedied so that energy efficiency measures can be installed.  

In 2019, according to Consumers Energy, it saved 26,906 MWh in electric savings, while spending $4,240,186 on its low-income program and served 9,000 low-income customers with their program. 

DTE offers the Energy Efficiency Assistance Program which provides recommendations, direct installation of qualified energy efficiency measures and education to income-qualified DTE customers in order to assist them in reducing their energy use and managing their utility costs. The program leverages the services provided by member agencies of the Michigan Community Action Agency Association (MCAAA), municipalities, counties, public housing commissions, faith-based institutions, community development corporations, and nonprofit organizations with existing housing and energy programs. direct installation of qualified EWR measures and education to income-qualified DTE customers in order to assist them in reducing their energy use and managing their utility costs. The residential Low-Income Program also includes customers residing in designated low-income multifamily units.  

DTE delivers “incentive” funding to low-income customers through a variety of in-kind services, such as weatherization, furnace tune up and replacement, insulation, water heater replacement plus the replacement of inefficient refrigerators with ENERGY STAR® model refrigerators in single-family homes and low-income multifamily dwellings, and in-home consultation and installation of energy-efficient measures through the Home Energy Consultation (HEC) Program. Low-cost measures such as LEDs, pipe wrap, energy efficient showerheads and faucet aerators are installed at no cost to low-income multifamily tenants. The low-income multifamily program also expanded its measure offerings to multifamily tenants to include more expensive items, such as refrigerators, also at no cost to the customer.   

DTE streamlines eligibility requirements by using the same requirements as many other programs for low-income customers. Through the Energy Efficiency Assistance program, DTE partners directly with local agencies, municipalities, counties, public housing commissions, faith-based institutions, community development corporations, and nonprofit organizations to offer housing and energy programs. DTE also offers a multifamily low-income program that provides direct install of energy efficiency measures in multifamily rental properties, provides energy information and education to tenants, ensures participation is clear and easy, and covers a portion or all of the cost for common area improvements. DTE also offers two additional programs for low-income customers: 1) Home Energy Consultation Low-Income, and 2) Home Energy Reports for low-income customers. 

In 2019, according to DTE, it achieved 2.08 MMtherms in energy savings, while spending $8,371,838 and serving 122,426 natural gas customers. 

The City of Grand Rapids, through our Community Development Department, offers the Housing Rehabilitation Program. This program is federally funded, though administered by City staff. This program is restricted to low-income homeowners. The program helps low-income homeowners determine what repairs are needed. Assistance also includes insuring that the homeowner gets a fair price and will ensure that projects get complete with good quality. The loan can be between $1,000 and $24,000 and can fund repairs or upgrades to improve energy efficiency, emergency repairs, exterior repairs, health and safety improvements, repairs for accessibility, and treating lead-based paint or asbestos hazards. The City also offers the Get the Lead Out program, which provides loans and/or coverage for the repairs needed to ensure safe and lead-free homes. This can help address barriers to full home weatherization. 

Multifamily Programs 

The Consumers Energy Multifamily Energy Efficiency Program offers equipment incentives to building owners that include lighting, lighting controls, heating, cooling, ventilation, water heating, building envelope and custom measures, for whole building energy retrofit opportunities for major renovation/new construction. The program also includes direct install measures for tenants and common areas that include lighting, aerators, showerheads, pipe wrap, and thermostats. For income qualified customers, expanded measures are offered for air sealing and insulation, smart thermostat and some appliances. 

In 2019, according to Consumers Energy, its multifamily program achieved 9,367 MWh in savings, while spending $4,436,781 and serving 95,120 housing units in 300 multifamily properties. 

DTE provides two comprehensive programs for multifamily properties. The Multifamily In-Unit Improvements Program offers no-cost direct install of energy efficient lighting, showerheads, faucet aerators, programmable thermostats, and pipe wrap installation where units have electric water heating. The program also conducts a free energy assessment to identify other potential energy-saving upgrades. Additionally, these utilities offer the Multifamily Common Areas Improvements Program, which offers rebates for common area measures such as interior and exterior lighting, furnace/boiler upgrades, water heating, air conditioning, building and duct insulation, programmable thermostats, and ENERGY STAR windows. 

Savings, spending, and participation data for 2019 was not available. 

Last Updated: August 2021  

Low-Income Programs 

Duke Energy Carolinas offers the Neighborhood Energy Saver (NES) Program to qualified low-income residential customers. This weatherization assistance program provides many direct-install measures such as lightbulbs, aerators, showerheads, weather stripping, door sweeps, caulk and insulation, and water heater adjustments. The NES program reaches out to local government (mayors, city council, community leaders) for involvement in the kickoff event and to provide support for the program. 

Duke Energy Carolinas also offers the Residential Income-Qualified Energy Efficiency and Weatherization Assistance for Individuals Program to qualified low-income residential customers. This weatherization assistance program provides, on the basis of need, measures provided under the NES Program, additional insulation, air sealing, refrigerator replacement, and electric HVAC system replacement. Both programs are administered in coordination with local agencies that administer state weatherization programs and other agencies selected by Duke Energy. 

In 2019, Duke Energy Carolinas achieved 6,419 MWh in energy savings, while spending $5,367,996 in its low-income programs and served 7,583. 

At this time, Piedmont Natural Gas does not offer energy efficiency programs targeted at low-income customers. 

Multifamily Programs 

Duke Energy Carolinas offers the Multifamily Energy Efficiency Program. This program offers no-cost direct install of high efficiency light bulbs, faucet aerators, showerheads and hot water pipe wrapping in multifamily building units. In 2019, according to Duke Energy Carolinas, it achieved 15,597 MWh in savings, while spending $2,960,649 and providing 414,895 measures. 

At this time, Piedmont Natural Gas does not offer energy efficiency programs targeted at multifamily properties. 

Last Updated: July 2021

Low-Income Programs

Both Eversource and Connecticut Natural Gas provide the Home Energy Solutions—Income-Eligible Program to qualified low-income residential customers in both single and multifamily buildings. Eversource also runs New Construction, Retail Products, and Residential Financing programs for income-eligible customers. The Home Energy Solutions program provides no-cost weatherization measures and low-cost energy efficiency upgrades. Weatherization measures include air sealing, duct sealing, lighting fixtures, water efficiency measures, and insulation. Energy-efficient upgrades include appliance replacements, water heaters, HVAC systems, and windows. The program also includes funds to address health and safety issues. The utilities streamline eligibility with the federal Weatherization Assistance Program (WAP) and Low-Income Home Energy Assistance Program (LIHEAP) requirements, as well as the CT Green Bank application. The program is supported by Energize Connecticut and utilities partner with community action agencies to cost share for WAP-funded projects.

Additionally, the utilities have implemented its retail lighting programs directly targeted at the low-income segment of the market. They have done this through outreach to local retailers who serve the hard-to-reach (“HTR”) customer market segment. HTR markets are defined as customers not typically reached through conventional retail and marketing channels, and are typically described in demographic terms (i.e., income-eligible, ethnic, urban, or rural). The utilities’ efforts regarding this market segment began in 2017 with a focused effort of offering LED incentives, marketing, and educational focus to HTR retail outlets and local retailers. Eversource and Connecticut Natural Gas partner with the Department of Energy and Environmental Protection to administer and provide cost-sharing opportunities with the Weatherization Assistance Program (WAP). The utility has limited funding for health and safety barrier remediation and can leverage funding from other sources.

In 2019, data on electric savings, spending and customers served for Eversource was not available. In 2019, according to Connecticut Natural Gas, it achieved 0.36 MMtherms in energy savings, while spending $4,515,924 on its low-income programs and served 5,785 low-income customers.

Multifamily Programs

Both Eversource and Connecticut Natural Gas participate in Energize Connecticut’s Multifamily Initiative. The Multifamily Initiative accomplishes comprehensive energy efficiency upgrades by assessing the property holistically throughout the building’s dwelling units, common areas, and exterior spaces. A combination of residential and commercial energy savings measures is evaluated, and custom incentives are offered through an incentive commitment letter provided to the property owner. Tenant-occupied areas (e.g., apartments and condominium living spaces) can receive direct install dwelling unit measures as part of these Multifamily Initiative services. These measures include building envelope air sealing, domestic hot water (“DHW”) savings measures, sealing of heating, ventilation, and air conditioning (“HVAC”) ductwork, and the installation of energy-efficient lighting. The Multifamily Initiative also provides incentives for many measures beyond the direct-install dwelling unit measures, called add-on measures, which includes insulation, HVAC equipment, DHW heating equipment, HVAC and DHW controls, appliances, windows, connected Wi-Fi Thermostats, lighting fixtures and lighting controls in dwelling units, exteriors and common areas and other custom measures.

The Multifamily Initiative is tailored to the multifamily segment and combines aspects of the Companies’ residential energy efficiency programs, such as Home Energy Solutions (“HES”) and HES-Income Eligible, with the Companies’ commercial and industrial (“C&I”) programs, including the Energy Opportunities, Energy Conscious Blueprint, and Small Business Energy Advantage (“SBEA”) programs. This approach offers flexibility to multifamily property owners and their tenants to save energy and money under a seamless umbrella initiative.

In 2019, according to Connecticut Natural Gas, it achieved 0.2MMtherms from its multifamily program while spending $2,293,463 serving 5,981 housing units in 67 multifamily properties. Eversource’s spending, savings, and participation data was not available for 2019.

Last Updated: August 2021

Low-Income Programs 

NV Energy offers a free qualified appliance replacement program to income-qualified customers. This program allows for replacement of old inefficient appliances such as refrigerators and electric clothes dryers wiht new efficient models. Savings, spending, and customers served for NV Energy's low-income programs was not available in 2019.

At this time, Southwest Gas does not offer energy efficiency programs targeted at low-income customers.

The City Henderson implements the federal Weatherization Assistance Program to homeowners and renters. Low-income families have the opportunity to have their homes weatherized at no cost to them.

Multifamily Programs 

At this time, NV Energy and Southwest Gas do not offer energy efficiency programs targeted at multifamily properties. 

Last Updated: August 2021  

Low-Income Programs 

Hawai’i Energy offers the Energy Smart 4 Homes (ES4H) program, which residential single-family and multi-family customers with direct access to turnkey energy efficiency solutions, such as high-efficiency lighting and water measures and energy management devices. The properties serviced through the ES4H program were provided at no-cost to residents and ownership management, including all labor and materials. Although the access to large multi-family complexes decreased on O‘ahu, the program deployed more resources in Maui and Hawai‘i Counties and increased its service to single-family residences at targeted communities. The program worked with a channel partner to retrofit properties in both the public and private sectors. 

Hawai’i Energy also offers the Bulk Appliance Purchase Program. Residents of geographically isolated areas, such as the island of Lāna‘i face multiple barriers in the supply chain including accessibility to retailers, transportation & field services, and disposal & recycle options. Hawai‘i Energy collaborated with the island’s largest landowner, Pūlama Lāna‘i, to provide energy efficiency measures through the Community-Based Energy Efficiency framework (refer to the Transformational Programs section for further details). At Iwiole Hale, a low-income and affordable multifamily property, over 100 inefficient refrigerators were replaced with new, discounted 18 cubic-foot ENERGY STAR® models.  The effective delivery and installation of the new units was attributed to the quick responsiveness from supply chain allies and the clear communication between Hawai‘i Energy, Pūlama Lāna‘i management, and the tenants. 

Data on Hawai’i Energy customers served, savings, and spending for low-income customers was not available in 2019. 

Multifamily Programs 

Hawai’i Energy offers the Energy Smart 4 Homes (ES4H) program, which provides multifamily customers direct access to no-cost energy efficiency solutions, such as high-efficiency lighting and water measures and energy management devices. In addition to work in individual units, the program provides common area lighting retrofits at enhanced incentive levels. Savings, spending, and participation data for 2019 was not available. 

Last Updated: June 2021  

Provision of Energy Data by Utilities  

Neither Hawai’i Electric nor Hawai’i Gas provide building managers with automated benchmarking data through ENERGY STAR Portfolio Manager for multitenant commercial or multifamily buildings. 

The city of Honolulu does not provide community-wide energy usage information at the aggregate level for community planning and evaluation purposes.   

The City, through its Office of Climate Change, Sustainability and Resiliency submitted supportive testimony urging passage of Hawai’i Senate Bill 1442 which would have required the public utilities commission to improve utility data access and transparency. The City is in the process of implementing a Building Energy Benchmarking and Transparency program with assistance from the Institute for Market Transformation through a grant award from the American Cities Climate Challenge. The goal is to propose and adopt a benchmarking ordinance, and access to utility data is a significant element of this program. In addition, the City is an intervening party in PUC Docket 2018-0088 as an advocate for better access to utility data for ratepayers and the establishment of data-sharing agreements between the city and its utilities. 

Last Updated: July 2021  

Low-Income Programs 

CenterPoint Energy offers the Hard-to-Reach Standard Offer Program to qualified low-income residential customers. Through this program, incentives are paid to project sponsors for qualifying measures installed in retrofit applications that provide verifiable demand and energy savings to low-income customers. Qualifying measures include installation of insulation, air sealing, replacement of air conditioning duct systems, refrigerator replacement, water-saving measures, and lighting fixtures. The program does not target specific households or streamline eligibility requirements. CenterPoint markets the program through email and internet campaigns, relevant meetings and workshops, and statewide outreach opportunities. CenterPoint Energy also offeres the Agencies in Action program, which works in partnership with community action agencies to offer low-income weatherization.

Spending and energy saving values and number of customers served by CenterPoint Energy’s 2019 low-income programs were not available. 

In partnership with the local electric utility company, the City’s Sustainability Office is providing up to $5 million per year in targeted energy efficiency improvements to low-income, multi-family housing complexes being redeveloped following Hurricane Harvey. 

Multifamily Programs 

CenterPoint Energy offers the Multifamily MTP program. This program encompasses three different segments: Multifamily Water and Space Heating, High Performance Multifamily, and Multifamily Direct Install. The Multifamily Water and Space Heating segment includes upgrades to boiler systems, individual gas water and space heating units, and combination gas water heating and space heating systems. The High Performance Multifamily segment targets new buildings that are built to ENERGY STAR® version 3.0 standards or above current energy code via the high-performance path with pay-for-performance based kWh incentives. The Multifamily Direct Install Program offers property owners and managers a free visual audit of existing units and provides eligible properties with no-cost direct install measures, which may include CFLs, water savings measures (faucet aerator, low-flow showerhead), water heater tank wrap, and water heater pipe insulation. In addition, a tenant education handout will be left in the unit explaining the benefits of energy efficiency and tips on how to save energy. 

Spending and energy saving values and number of customers served by their 2019 multifamily programs were not available. 

Last Updated: July 2021  

Low-Income Programs

AES Indiana and Citizens Energy Group partner on a dual fuel low-income program called the Whole-House Weatherization Program. Both utilities share the costs of the program based on the fuel type of the measures installed. The program provides efficient lighting, power strips, faucet aerators, low-flow showerheads, pipe wrap, air sealing, attic insulation, and programmable thermostats. The program also checks for water leaks and electrical and gas hazards. The program includes health and saftey measures such as smoke detectors, plumbing leak repairs, bath fans, and other forms of moisture remediation. The Indiana Community Action Association implements the measures. The program streamlines enrollment by targeting customers who access local food pantries, the Indianapolis Neighborhood Housing Partnership (INHP), the United Way, and local community development corporations.

In 2019, the program continued a community referral program and worked with several local non-profit organizations to promote participation while benefiting the organizations through a referral bonus for each completed weatherization project.

Through the City of Indianapolis Thrive Indy partnership, the city and AES Indiana have committed to working together to increase awareness and participation in AES Indiana’s Income Qualified Weatherization program. AES Indiana continues to work with various local non-profits to drive additional participation in AES Indiana’s income qualified weatherization program, as well as launched a Community Based Lighting program whereby food pantry patrons receive energy efficient LEDs.

In 2019, according to AES Indiana, it achieved 2,540 MWh in energy savings, while spending $2,222,312 on its low-income programs and served 2,797 low-income customers. According to Citizens Energy Group, they spent $114,123 on its low-income program and served 26 low-income customers in 2019 and did not track energy savings from their low-income program.

Multifamily Programs

AES Indiana offers a Multifamily Direct Install program, which provides low-flow showerheads, faucet aerators, and LED lights for multifamily residences. AES Indiana also has a Small Business Direct Install program, which is available to multifamily property managers and manufacture homes for the installation of energy efficiency improvements in the common areas of apartment dwellings.

In 2019, according to AES Indiana’s demand side management report, it saved 5,844 MWh in energy savings, while spending $2,003,576 on its multifamily programs and serving 11,460 housing units through its multifamily program.

At this time, Citizens Energy Group does not offer energy efficiency programs targeted at multifamily properties.

Last Updated: August 2021

Low-Income Programs

JEA offers the Neighborhood Energy Efficiency Program to qualified low-income residential customers. This program includes upgrades such as LED bulbs, LED night lights, low-flow shower heads, faucet aerators, toilet flappers, new EPA WaterSense toilets, AC filters, exterior door weather stripping, caulking, and attic insulation.

The program is implemented in partnership with the City of Jacksonville’s Department of Housing and Neighborhoods, and coordinates with the Weatherization Assistance Program. Customers who received federal Low-Income Home Energy Assistance Program dollars are automatically qualified for the program. JEA partners with the Northeast Florida Community Action Agency and City of Jacksonville Community Development Block Grant program to provide attic insulation to eligible customers, allowing for other funds to be spent on health and safety issues as needed.

In 2019, according to JEA, it achieved 1,075 MWh in energy savings, while spending $414,743 on its low-income programs and served 1,253 low-income customers.

TECO People’s Gas does not offer energy efficiency programs targeted at low-income customers in Jacksonville at this time.

Multifamily Programs

At this time, JEA and TECO People's Gas do not offer energy efficiency programs targeted at multifamily properties. Even so, JEA’s Commercial Energy Efficient Upgrade program has provided rebates to multifamily buildings for interior and exterior common areas lighting retrofits and other prescriptive and custom upgrades, and the JEA Custom Commercial Program can provide whole-building energy retrofits. JEA’s low income program (Neighborhood Energy Efficiency Program) is has also provided energy savings measures for customers residing in multifamily buildings.

Last Updated: July 2021

Low-Income Programs

Evergy offers the Income Eligible Weatherization program for both single- and multifamily low-income residential customers. This program is intended to assist customers in reducing their energy usage by weatherizing their homes. In order to qualify, customers must meet income eligibility guidelines. Optional measures for the single-family program include attic, duct, floor, and wall insulation; furnace tune-ups; high-efficiency boilers and furnaces; heat pump replacement; lighting retrofits- heating system replacements; and water pipe insulation. Health measures include heating system safety testing, combustion appliance safety testing, repair and replacement of vent systems, smoke and carbon monoxide alarms, moisture barriers, and others. Additional measures may be included on a case-by-case basis. The multifamily program includes direct install measures such as lighting, water efficiency measures, and smart power strips. Both programs include health and safety measures and target high energy users, elderly households, and customers enrolled in the Low-Income Home Energy Assistance Program (LIHEAP) and the Economic Relief Pilot Program (ERPP). The program is administered by the Salvation Army.

In 2019 according to Evergy, it achieved 576 MWh savings, whiles spending $838,829 on its low-income programs and served 2,510 low-income customers.

Spire Missouri's Low-Income Weatherization program offers weatherization measures including weather-stripping, caulking, HVAC filter replacement, HVAC repair/replace, and low-flow faucet aerators and showerheads. The program partners with the Missouri Department of Economic Development, Community Action Agencies (CAA), Missouri Weatherization PAC, Committee to Keep Missourians Warm, Earthways Center, US Green Building Council, and Energy Efficiency for All.

In 2019 according to Spire Missouri, it spent $21,510,734 on its low-income programs and served 2,927 low-income customers. Savings data was not available.

Multifamily Programs

Evergy and Spire jointly-offer the Income-Eligible Multi-Family Program. This program offers no-cost in-unit direct install of energy-efficient equipment for properties with low-income residents. Property owners are also eligible for incentives for the installation of energy-efficient equipment in common areas.

In 2019, according to Evergy, it achieved 7,542 MWh savings, while spending $4,623,981 on its multifamily program. Evergy served 8,319 housing units in 91 multifamily properties. In 2019, Spire Missouri achieved 0.10 MMtherms while spending $382,030 and serving 2,570 housing units with this joint program.

Last Updated: July 2021

Low-Income Programs

KUB offers multiple low-income efficiency programs to best meet customer needs. KUB supports both electric and natural gas energy efficiency through its Round It Up program, which collects voluntary customer bill round up contributions for low-income weatherization assistance. The program is administed by Knoxville-Knox County Community Action Committee (CAC), who administers a weatherization assistance program. 

KUB also partners with TVA on the Home Uplift Program to provide low-income weatherization services to additional customers. Home Uplift addresses home comfort and health, and includes measures such as air sealing, duct sealing/replacement, attic insulation, water heater and pipe insulation, wall insulation, HVAC clean and tune, HVAC replacement, windows and door replacement, heat pump water heaters, refrigerator replacement, LED bulbs, and low flow showerheads. The program is funded by TVA, KUB Budget Contributions, and TDEC grant, and is administered by CLEAResult.  In addition to weatherization programs, KUB also customers in need of immediate assistance utilize BIll Payment Assistance funds. 

In addition, both Home Uplift and Round It Up provide additional resources for health and safety measures such as bathroom fans for gas homes, occupant safety repairs, electrical repairs, mechanical repairs, structural repairs, plumbing repairs, and moisture repairs. In addition, CAC administers a lead safety program and emergency home repair program which can be leveraged in conjunction with Round It Up.

The program has had approximately $700,000 contributed annually. In addition to customer funds, starting in 2021 KUB committed to $1 Million in annual contributions to weatherization programs. These funds along with KUB’s partnership with TVA’s Home Uplift Program build upon the Round It Up program to weatherize additional homes for families in need. Home Uplift has provided over $2 million since 2018, and together with Round It Up, over 500 homes have been served in addition to the 1,278 homes served through the Knoxville Extreme Energy Makeover from 2015 to 2017. In addition, the Tennessee Department of Environment and Conservation (TDEC) will provide $750,000 in 2021 and 2022 for weatherization in the KUB service area, and TVA will also provide an additional $75,000 to support the comfort and health benefits of weatherization.

As part of the City of Knoxville’s Smarter Cities Partnership, KUB works closely with community leaders and partners including City of Knoxville, CAC, TVA, Alliance to Save Energy, Socially Equal Energy Efficient Development (SEEED) and others to develop, advertise, and implement the low-income weatherization assistance programs. In addition to weatherization assistance, KUB, in partnership with TVA, provides free home energy and water savings workshops to the community, with over 700 customers served since April 2019. Customers who attend the workshops receive free conservation kits, valued at more than $40.

In 2019, according to KUB and TVA, KUB achieved 175 MWh an in energy savings through KUB and TVA programs, while spending $1,821,667 and $701,667 on electric and natural gas low-income programs, respectively, and served 141 electric and 93 natural gas customers. Natural gas savings were not available.

Multifamily Programs

At this time, KUB and TVA do not offer energy efficiency programs targeted at multifamily properties.

Last Updated: July 2021

Low-Income Programs 

At this time, Lakeland Electric and TECO Peoples Gas does not offer energy efficiency programs targeted at low-income customers. 

Multifamily Programs 

At this time, Lakeland Electric and TECO Peoples Gas does not offer energy efficiency programs targeted at multifamily properties. 

Last Updated: July 2021

Low-Income Programs 

NV Energy offers a free qualified appliance replacement program to income-qualified customers. This program allows for replacement of old inefficient appliances such as refrigerators and electric clothes dryers wiht new efficient models. Savings, spending, and customers served for NV Energy's low-income programs was not available in 2019.

At this time, Southwest Gas does not offer energy efficiency programs targeted at low-income customers.

The City of Las Vegas’s 2050 Master Plan was adopted in July 2021. The Plan includes directs the city to work with the utility on a study to determine the feasibility, and/or implement city-led low-income and/or multifamily energy conservation programs. 

Multifamily Programs 

At this time, NV Energy and Southwest Gas do not offer energy efficiency programs targeted at multifamily properties. 

Last Updated: August 2021  

Low-Income Programs 

At this time, Entergy Arkansas and CenterPoint Energy (AR) does not offer an energy efficiency program targeted at low-income customers. 

Multifamily Programs 

Entergy Arkansas offers a multifamily program, which offers installation of cost-effective efficiency measures to duplex, triplex, and large units. Through this program eligible customers may receive direct installation of cost-effective efficiency measure in tenants’ units, as well as common area. Some services include direct installation of LED bulbs, high-efficiency showerheads, high-efficiency kitchen, and air conditions tune-ups. 

In 2019, Entergy Arkansas achieved 4,285 MWh in energy savings, while spending $1,033,810 on its multifamily program and serving 1,369 housing units in 15 multifamily properties. 

At this time, CenterPoint Energy (AR) does not offer an energy efficiency program targeted at multifamily properties. 

Last Updated: July 2021  

Low-Income Programs

SCE offers the Energy Savings Assistance (ESA) Program to income-qualified customers, which provides appliance replacements. SCE partners with other utilities, community services and development organizations, nonprofits, faith-based organizations, and local governments on their low-income efficiency program. SCE leverages funds from the California Community Services and Development Department, including Low Income Home Energy Assistance Funding and Low Income Weatherization Program funding.

In 2019, according to SCE, it achieved 47,430 MWh in savings, while spending $75,627,717 on its low-income program and served 95,406 households.

At this time, Long Beach Energy Resources does not offer energy efficiency programs targeted at low-income customers.

Multifamily Programs

The SCE Multifamily Energy Efficiency Rebate (MFEER) Program offers a variety of incentives for energy-saving products and services to motivate the multifamily property owners and managers to install energy efficient equipment in both common and dwelling areas of multifamily properties. The program integrates a direct install approach and offers select energy efficient measures at no-cost which can facilitate onsite assessments and encourage property owners to take advantage of rebates for more extensive improvements over time.  The program targets all levels of multifamily buildings (i.e., low-income, affordable-to-moderate income, market-rate) include those located in Disadvantaged Communities.

In 2019, according to SCE, its multifamily program achieved 17,642 MWh savings, while spending $4,017,417 and serving 17,642 housing units in 81 multifamily properties.

At this time, Long Beach Energy Resources does not offer energy efficiency programs targeted at multifamily customers.

Last Updated: July 2021

Low-Income Programs

Both LADWP and SoCalGas offer the Energy Savings Assistance Program to qualified low-income residential customers. The program offers no-cost, energy-saving home improvements to income-qualified homeowners and renters, including weatherization improvements, water heater blankets, and low-flow showerheads. Investor-owned utilities implement the program statewide under the direction of the California Public Utilities Commission. ESA includes health and safety measures such as furnace repair and replacement, CO and smoke alarms, comprehensive home health and safety check-ups, amongst other measures. SoCalGas streamlines program enrollment by accepting income qualification from enrollment in other programs, including the Low-Income Home Energy Assistance Program (LIHEAP); Women, Infants, and Children (WIC) program; Supplemental Security Income (SSI) program; Tribal; and TANF (Temporary Assistance for Needy Families.

In addition, LADWP offers a Refrigerator Exchange Program, which provides free, efficient refrigerators to residential customers who qualify through LADWP’s low-income, senior citizen/disability lifeline, life support, or physician-certified alliance discount (PCAD) rates. LADWP also offers the Home Energy Improvement Program (HEIP), which provides free energy and water performance improvements in homes for eligible customers. Additionally, LADWP is expanding funding for HEIP and nearing launch of our Comprehensive Affordable Multifamily Retrofits (CAMR) program.

LADWP’s Community Partnership Grants program provides grants to non-profit organizations to creatively reach populations that may not be addressed through more traditional communication strategies and to affect behavior change. In the Underrepresented Energy Efficiency & Water Conservation Program Area of the grants, nonprofits are awarded between $25,000-$125,000 to focus outreach and education within underserved communities identified through the CalEPA interactive map.

LADWP’s Equity Metrics Data Initiative (EMDI) tracks, measures and reports on how its programs are provided to all customers and residents of Los Angeles and helps ensure that all customers are reached with fairness and equity.

SoCalGas streamlines program enrollment by accepting income qualification from enrollment in other programs, including the Low-Income Home Energy Assistance Program (LIHEAP); Women, Infants, and Children (WIC) program; Supplemental Security Income (SSI) program; Tribal; and TANF (Temporary Assistance for Needy Families. In 2017, LADWP created the office of the Low-Income Customer Access (LICA) to improve outreach to underserved communities and increase collaboration with the existing LADWP efficiency programs for multifamily low-income dwellings. LICA has established a Working Group comprised of affordable housing and community-based organizations who partner with LADWP on pilot efficiency and outreach programs. In addition, LADWP is able to partner with and provide grants to local nonprofits and community organizations through the LADWP Community Partnership Outreach Grants program. Through the program, non-profits are invited to undertake community outreach and education to improve awareness of LADWP programs and improve energy efficiency and water conservation throughout the City of Los Angeles and to “hard-to-reach” customers. Grants have been awarded to Community Development Technologies Center, ONEgeneration, Los Angeles Brotherhood Crusade - Black United Fund, Inc., Hermandad Mexicana Nacional, BREATHE SoCal, University Muslim Medical Association, Inc., Pacific Asian Consortium in Employment, and Koreatown Youth and Community Center, Inc. to specifically target underrepresented and low-income customers. Beyond that, an additional twenty-four nonprofits have been awarded grants to conduct outreach on LADWP’s efficiency programs to customers across the city, which typically include low-income customers. LADWP has also partnered with other organizations to advertise its efficiency programs, including Green Education, Inc., Initiating Change in Our Neighborhood, Inc., Los Angeles Conservation Corps., Inc., Strategic Concepts in Organizing and Policy Education, Venice Youth, Korean Immigrant Workers Alliance, Los Angeles Alliance for a New Economy

In 2019, according to LADWP, it achieved 14,645 MWh in energy savings, while spending $15,014,391 on its low-income programs and served 14,573 low-income customers. In 2019, according to SoCalGas, it achieved 0.91 MMtherms in energy savings from the ESA program, while spending $111,539,060 and serving 122,037 low-income customers.

Multifamily Programs

LADWP and SoCalGas partner to offer the Energy Savings Assistance Program to eligible low-income residents in multi-family buildings. This jointly-coordinated, comprehensive program provides no cost energy saving products such as attic insulation, door and window repairs, caulking, door weather strips, water heater blankets, smart power strips, efficient light bulbs, water and gas-saving showerheads, and faucet aerators to low-income residents of multi-family buildings. Additionally, the Multifamily Direct Therm Savings Program, offered in partnership with LADWP and SoCalGas, provides energy and water efficient products and installation at no cost to hard-to-reach customers. LADWP also administers a Commercial Direct Install (CDI) Program in partnership with SoCalGas, which targets multi-family customers, and offers free energy and water (and natural gas) efficiency upgrades, including upgrades to energy efficient lighting systems and lamps, LED exit signs, pre-rinse spray valves, low-flow showerheads, faucet aerators, and low-flow toilets.

SoCalGas offers four multifamily programs. These include 1) Multifamily Direct Therm Savings Program and the On-Demand Efficiency Program.  These programs provide energy audits and installation of energy efficiency measures at no cost. 2) Multifamily Energy Efficiency Rebate Program, which provides rebates for the purchase and installation of energy efficiency measures in apartment dwelling units, and in common areas of apartments, condominium, and mobile home parks. 3) Multifamily Whole Building Home Upgrade Program, which is a comprehensive program that promotes long-term energy benefits through whole building energy efficiency retrofit measures identified through an investment grade audit. 4) Central Water Heater Multifamily Building Solutions Program which offers property owners a comprehensive engineering assessment and incentives for upgrading the central water heater system. SoCalGas partners with LADWP on the Energy Savings Assistance Program, Multifamily Direct Therm Program, and Multifamily Home Upgrade Program.

In 2019, according to LADWP, it achieved 55,312 MWh across its multifamily program portfolio, while spending $5,908,464 and served 7,881 multifamily housing units. In 2019, according to SoCalGas, it achieved 0.91 MMtherms across its multifamily program portfolio, while spending $27,907,848 and served 1,815multifamily housing units.

Last Updated: July 2021

Low-Income Programs 

LG&E offers the Residential Low-Income Weatherization Program (WeCare) to qualified low-income residential customers, providing energy efficiency measures. The program provides education, energy audits, blower door tests, and installation of weatherization and energy conservation measures designed to reduce energy consumption. Measures include air and duct sealing, attic and wall insulation, energy-efficient water devices, heating and cooling tune-ups, LED lightbulbs, programmable thermostats, and refrigerator and window air conditioner replacements. The program also includes health and safety measures and water efficiency measures. Qualified customers receive energy conservation measures costing up to $2,100 based upon the customer’s most recent 12-month energy usage and the results of an energy audit. If customers qualify for the Low-Income Home Energy Assistance Program, then they are automatically qualified for the WeCare program. LG&E works with agencies within the community to identify customers to identify high energy users and help direct them towards the program and other resources. 

We were unable to confirm LG&E low-income program savings and customers served in 2019. 

Multifamily Programs 

LG&E does not offer energy efficiency programs targeted at multifamily properties. 

Last Updated: July 2021  

Low-Income Programs

Focus on Energy, in partnership with MGE, provides larger incentives to income-qualified customers for its energy efficiency programs. These larger incentives can be used for participation in the Home Performance with ENERGY STAR® and the Heating and Cooling Improvements programs. The Home Performance with ENERGY STAR program uses a whole-home energy audit to determine energy-efficient recommendations for the home. The Heating and Cooling Improvements program provides incentives for improvements made to a home’s HVAC systems. The program includes measures that address health and safety issues, such as moisture ventilation, mitigating electrical hazards, lead poisoning, and mold.

MGE also provides assistance to the Home Energy Plus programs and the Weatherization and Furnace Program. These programs aimed to assist Wisconsin households in reducing their energy burden by receiving emergency fuel assistance, emergency furnace repair and replacement, counseling for energy budgets, and co-payment plans.

MGE actively partners with local county, municipalities, non-profits, and several agencies to design, promote, and implement low-income programs. Examples of this voluntary outreach include speaking on the local Spanish-language radio station, direct communications with low-income program recipients, emergency shelter communications, social media bursts, Home Energy Telephone line, and direct support through the MGE Foundation.

In 2019, according to Focus on Energy, MGE achieved 15 MWh and 0.01 MMtherms in energy savings, while serving 37 electric and 43 natural gas customers. It spent $5,704 and $65,297 on its electric and natural gas low-income programs, respectively.

Multifamily Programs

MGE offers the Focus on Energy multifamily program, which offers incentives for multifamily properties with four or more dwelling units. The program provides a range of services that help lower operating cost and increase comfort for tenants, including insulation and air sealing incentives, new heating and cooling equipment, lighting updates, and direct install measures like faucet aerators and showerheads.

In 2019, according to MGE, it achieved 2,444 MWh and 0.07 in energy savings, while spending $358,688 and $304,472 on its electric and natural gas multifamily programs, respectively. In 2019, MGE served 84 electric and 44 natural gas multifamily properties.

Last Updated: July 2021

Low-Income Programs 

AEP offers the Targeted Low-Income Energy Efficiency Program (TLIP). The TLIP is designed to cost-effectively reduce the energy consumption and energy costs for low-income residential customers in the Central Division service territory. Weatherization service providers install eligible weatherization and energy efficiency measures in qualified households that meet the Department of Energy (DOE) income-eligibility guidelines of at or below 200% of the federal poverty guidelines. A Savings-to-Investment Ratio of 1.0 or higher is required of each serviced dwelling unit.  

Spending and savings value, and number of customers served by their program in 2019 were not available. 

Texas Gas Service provides a Free Natural Gas Equipment Weatherization Program for low-income customers. This program provides a number of free services for customers on fixed or moderate incomes, as well as for the elderly and those with disabilities. Services include free installation of new and replacement CO detectors, smoke detectors, wall and central furnaces, natural gas water heaters, and ranges as well as any necessary plumbing or carpentry upgrades to ensure a safe and code compliant home. 

In 2019, Texas Gas Service spent $385,687 on its low-income programs. Savings and customers served aren’t available. 

Multifamily Programs 

At this time, AEP and Texas Gas Service do not offer energy efficiency programs targeted at multifamily properties. 

Last Updated: July 2021

Low-Income Programs

MLGW implementation of Share the Pennies program to provide home weatherization grants for low income qualified residential customers. This program provides the necessary capital and labor to make repairs to improve the energy efficiency of customers’ homes. Repairs include AC condenser replacement, attic access hatches, attic insulation, duct replacement, furnace replacement, leaks (gas and water), water heater replacement, window and door replacement, and health and safety improvements. Share the Pennies is funded by donations from rounding utility bills and sponsored by the Metropolitan Inter-Faith Association and MLG The program works with the local nonprofit, Metropolitan Inter-faith Association (MIFA), on implementation, and also partners with other local nonprofit groups on program design and uptake, such as the Sierra Club, Southern Alliance for Clean Energy (SACE), and the National Association for the Advancement of Colored People (NAACP).

In 2019, according to MLGW, they served 67 low-income households.

Multifamily Programs

MLGW offers a multifamily version of MLGW’s long-standing, single-family program, EcoBUILD. The program uses a set of prescriptive measures and inspections, EcoBUILD helps building owners construct and maintain energy efficient properties.

In 2019, MLGW spent $53,900 on 139 housing units in 2 multifamily properties.

Last Updated: July 2021

Low-Income Programs 

SRP provides $725,000 per year to the Arizona Community Action Association to assist in their efforts to improve energy efficiency for low-income customers through the Weatherization Assistance Program. The program offers insulation, window shading, low-flow showerheads, faucet aerators, air conditioning duct seals, space heating and cooling system equipment, evaporative cooler tune-ups or motor upgrades, and LED bulbs. We were unable to confirm savings and customers served by the program in 2019. 

Southwest Gas administers the LIEC Weatherization program for customers. This program includes general weatherization and energy efficiency measures. Water efficiency measures are also included in the program, and the program targets elderly households and people with disabilities. Southwest Gas partners with the Arizona Department of Housing on program delivery. We were unable to confirm savings and customers served by the program in 2019. 

Multifamily Programs 

SRP’s Multifamily Energy Efficiency Program (MEEP) retrofits existing structures with energy and water conservation measures. The program provides a free on-site walkthrough to assess existing conditions and program suitability, free CFLs and water-saving devices to retrofit tenant spaces, and the program encourages participation in the Standard Business Solutions program for common area upgrades. Savings, spending, and participation data for 2019 was not available. 

At this time, Southwest Gas does not offer energy efficiency programs targeted at multifamily properties. 

Last Updated: July 2021

Low-Income Programs

FPL offers a Residential Low-Income Program to income-qualified customers. This program includes an energy survey, followed by measures including weatherization (caulking/stripping/door sweeps), duct testing and repair, air conditioning unit maintenance, air conditioning outdoor coil cleaning, faucet aerators, low-flow showerheads, and water heater pipe wrap. The program is delivered through federal Weatherization Assistance Program agencies and through the utility conducting energy retrofits in select neighborhoods. Customers who are eligible for federally funded programs that provide financial assistance are automatically qualified. We were unable to confirm low-income program savings, spending value and customers served in 2019.

At this time, Florida City Gas does not offer energy efficiency programs targeted at low-income households.

Multifamily Programs

At this time, FPL and Florida City Gas do not offer energy efficiency programs targeted at multifamily properties.

Last Updated: July 2021

Low-Income Programs 

Focus on Energy, in partnership with We Energies, provides larger incentives to income-qualified customers for its energy efficiency programs. These larger incentives can be used for participation in the Home Performance with ENERGY STAR® and the Heating and Cooling Improvements programs. The Home Performance with ENERGY STAR program uses a whole-home energy audit to determine energy-efficient recommendations for the home. The Heating and Cooling Improvements program provides incentives for improvements made to a home’s HVAC systems. The program is not specifically designed for low-income customers but does offer larger incentives for low-income households in order to lower barriers to participation. The programs address both electric and natural gas end uses, include health and safety funds, and address water efficiency, and target high energy users, the elderly, and households with children. Standard installations for the Home Performance program include carbon monoxide detectors, testing for and repairing gas leaks, and completing combustion safety notification forms for the health and safety of our customers.  

The We Energies Residential Assistance Program (RAP) is only available to low-income customers and includes a home energy assessment and weatherization measures ranging from attic and wall insulation to dryer venting to LED installation. We Energies partners with local nonprofits and community organizations to identify candidates for their low-income program through participant referrals. They also provide money saving kits to community organizations for distribution to customers. 

Focus on Energy provides larger incentives to income-qualified customers for its home energy efficiency programs, such as HVAC equipment upgrades and building shell (air sealing and insulation) improvements.  Eligible customers must have household income at or below 80% of the State Median Income (SMI). 

In 2019, according to We Energies, across We Energies and Focus programs, it achieved 2,497 MWh and 0.65 MMtherms, while spending $18,585,494 and $8,492,824 on its electric and natural gas low-income programs, respectively. We Energies and Focus on Energy served 2,954 and 4,347 electric and natural gas low-income customers. 

Multifamily Programs 

We Energies, through Wisconsin’s Focus on Energy initiative, offers the Multifamily Energy Savings Program. This comprehensive program offers prescriptive rebates for eligible measures, including common area lighting, and custom incentives for performance-based projects. The Multifamily Direct Install Program offers free, direct installation of LEDs, specialty CFLs, pipe insulation, pre-rinse sprayers, faucet aerators, and showerheads as well as water heater temperature setback services and also offers no-cost vending misers and LED retrofits for exit signs in common areas. 

In 2019, according to We Energies, across We Energies and Focus programs, it achieved 5,639 MWh and 0.72 MMtherms, while spending $292,814 and $114,870 on its electric and natural gas low-income programs, respectively. We Energies served 5,894 electric housing units in 5,832 multifamily properties and 2,873 gas housing units in 2,949 multifamily properties. 

Last Updated: June 2021  

Low-Income Programs

Xcel Energy offers a portfolio of programs for low-income customers, including the Home Energy Savings Program (HESP), Low Income Home Energy Savings Program (LIHES), and Multi-Family Energy Savings Program (MESP). HESP offers free home energy education and improvement services to income-qualifying customers. HESP starts with a home assessment and installation of LED lighting. Additional measures offered are refrigerator, freezer, room air conditioner replacement and recycling. For natural gas customers the program offers replacement of furnace, boiler or water heater. HESP will also provide weatherization services for homes heated with natural gas or electricity from Xcel Energy, and the program coordinates with the Weatherization Assistance Program (WAP). The LIHES Program offers installation services to electric and gas customers who seek to improve their homes’ comfort and lower their utility bills. During a home visit, the program identifies energy savings opportunities, educates customers about energy-saving measures, and then installs the customers’ measures of choice, such as light bulbs, water efficiency measures, and door and attic hatch weatherstripping.

MESP offers free education and electric saving measures to income-qualifying multi-family buildings. Services are provided in the resident’s units and include installation of LED bulbs, replacement and recycling of refrigerators, freezers, and room air conditioners. Outside of the low-income portfolio, the Multi-Family Building Efficiency Program will provide double incentive for income-qualified buildings.

Income eligible participants may leverage funding through the Weatherization Assistant Program or other external sources—such as City funded and administered grant programs—while participating in utility-managed programs. Beyond funding for efficiency projects, some communities support the program outreach through their staff, community members and city specific communications resources. Health and safety measures were not eligible for conservation improvement program (CIP) funding in 2019 or 2020. However, funding for health and safety measures was recently approved to be funded through the Home Energy Savings Program (HESP) starting in 2021.

In 2019, according to Xcel Energy, it achieved 2,187 MWh in energy savings, while spending $2,486,988 and serving 4,269 electric low-income customers.

CenterPoint Energy offers a variety of low-income programs, including a Low-income Weatherization program, Low-Income Rental Efficiency program, Low-Income Free Heating System Tune-Up program, Non-Profit Affordable Housing Rebate program, and Low-Income Multifamily Housing Rebate program. These programs provide a variety of measures, such as insulation, furnaces, boilers, water heaters, water efficiency measures, thermostats, and health and safety measures. The Nonprofit Affordable Housing program provides rebates for insulation, furnaces, boilers, water heaters, and energy recovery ventilation.

The Multifamily program provides a 25% bonus to building owners on any equipment eligible for a commercial rebate in an affordable housing building. The utility works with WAP service providers to leverage funds from the Department of Energy for the implementation of no-cost weatherization measures in low-income residences. CenterPoint Energy targets the elderly, disabled, and households with children for participation in its low-income programs. In 2017, the Clean Energy Partnership conducted a Community Engagement Pilot project to identify barriers and benefits related to energy efficiency activities in lower income communities and communities of color. The Neighborhood Hub and Minneapolis Renter's Coalition were selected to conduct field investigations to determine the best way to educate and engage community members and stakeholder groups in utility energy efficiency programs.

CenterPoint Energy programs leverage Weatherization Assistance Program, Low Income Home Energy Assistance Program, and non-profit funding. CenterPoint Energy funds can be used to cover required health and safety measures when weatherization is warranted such as a system combustion safety, radon and asbestos mitigation, and knob and tube wiring and ventilation.

In 2019, according to CenterPoint Energy, it achieved 0.22 MMtherms of savings, while spending $4,054,697 and serving 2,868 low-income customers.

In addition, the City of Minneapolis funding to cover the $100 customer co-pay for the utility home energy audit and direct install progress, Home Energy Squad. The City's financial contribution is specific to low-income customers and/or residents of our environmental justice areas, the Green Zones.

Multifamily Programs

Both Xcel Energy and CenterPoint Energy offer the Multi-Family Building Efficiency (MFBE) program and the Multi-Family Energy Savings Program. The MFBE provides a free whole-building energy audit, whole-building energy usage, free installation of screw-in LEDs, energy saving faucet aerators and showerheads, water heater blanket and LED signs in the resident’s units and common areas of the buildings. If the building has sufficient cost-effective savings opportunities to reach a minimum of 15% energy savings, they can achieve an incentive of at least 25% of the project cost—the incentive increase with higher savings achievement potential. If the building qualifies as low income, the incentives are doubled. Xcel Energy and CenterPoint Energy also provides a dedicated low-income multifamily program, Multi-Family Energy Savings Program. This program provides a 25% rebate bonus on top of its standard rebates for income-qualified customers.

In 2019, according to Xcel Energy, it achieved 2,908 MWh of savings, while spending $1,736,684 and serving 355 multifamily properties and 11,888 multifamily housing units. In 2019, according to CenterPoint Energy, it achieved 0.14 MMtherms, while spending $972,040 and serving 267 multifamily properties and 8,771 multifamily housing units.

Last Updated: July 2021

Low-income Programs

PEPCO and Washington Gas offer the EmPOWER Low Income Energy Efficiency Program to low-income residents, including both renters and homeowners. This program is implemented by the Maryland Department of Housing and Community Development (DHCD) and offers both single-family and multifamily low-income dual fuel programs. Montgomery County’s Department of Housing and Community Affairs offers county residents through a Weatherization Assistance program.

Multifamily Programs

Neither PEPCO or Washington Gas offer comprehensive energy efficiency programs for multifamily customers in Montgomery County.

Last updated: December 2019

Low-Income Programs

In 2018, Nashville Electric Service and the Tennessee Valley Authority (TVA) piloted the Home Uplift program. This program is available to income qualified participants, through this program participants receive whole home weatherization services. Home Uplift is offered in 7 LPC service area as a partnership with LPCs and other community partners. The program provides free home weatherization with measures totally about $8,000 per home, with health and safety costs accounting for about 10% or less of the total. Program funding is available from TVA with equal matching funds from NES, state environmental office grants, national banks from affordable housing, and other third parties. NES and TVA have partner with local non-profits to apply and execute grants to match TVA funding for Home Uplift. Additionally, they have partnered with the Weatherization Assistance Program in Tennessee to provide energy efficiency kits to all clients and a technical platform to manage the overall WAP program throughout Tennessee.

In 2019, according to NES, it achieved 767 MWh savings while serving 258 customers, while spending $9,950,000 on electric low-income programs.

At this time, Piedmont Natural Gas does not offer energy efficiency programs targeted at low-income customers.

Multifamily Programs

In 2019, NES and TVA utilized strategic energy management principals and residential energy education to pilot da multifamily energy efficiency program. The program provided technical advice for the building staff and behavioral advice for residents.

At this time, Piedmont Natural Gas does not offer energy efficiency programs targeted at multifamily properties.

Last Updated: July 2021

Low-Income Programs 

Both United Illuminating and Southern Connecticut Gas participate in the Home Energy Solutions—Income-Eligible Program (HES-IE) available to qualified low-income residential customers in both single and multifamily buildings. Eversource also runs New Construction, Retail Products, and Residential Financing programs for income-eligible customers. The HES-IE program provides no-cost weatherization measures and low-cost energy efficiency upgrades. Direct-install weatherization measures include health and safety testing, blower door guided air sealing, duct sealing, installation of efficient domestic hot water products such as low flow aerators, low flow showerheads, and pipe wrap. Additionally, during the direct install visit the entire home is evaluated for the potential of add-on measure installations which are classified as appliances, insulation, window, hot water systems, HVAC system replacements. There may be a co-pay associated with add-on measures. 

HES-IE program implementers work with community partners to promote the program, such as local public health departments, nonprofits running lead abatement programs, hospitals, local housing agencies, and Community Action Agencies. HES-IE also coordinates with the Weatherization Assistance Program, as the programs cost share all energy efficiency products to help maximize the WAP funding on health and safety barriers. Additionally, HES-IE partners with lead abatement programs and hospitals to help leverage their health and safety funds to incorporate energy efficiency into as many homes as possible. 

In 2019, United Illuminating achieved 4,226 MWh of savings, while spending $4,180,741 on its low-income program and served 6,538 customers. Southern Connecticut Gas’s low-income programs achieved 0.30 MMtherms of savings, while spending $3,049,996 on its low-income programs and served 5,314 customers in 2019. 

Multifamily Programs 

Both United Illuminating and Southern Connecticut Gas participate in Energize Connecticut’s Multifamily Initiative. This comprehensive program provides customized solutions for existing multifamily properties with five or more dwelling units, and includes: assistance with energy efficiency upgrade projects, comprehensive energy assessments of the building's energy-saving opportunities, and incentives and financing for energy-saving efficiency upgrades regardless of fuel type. 

The Multifamily Initiative is offered to property managers, property owners, and architects for both market-rate and low-income properties. The Multifamily Initiative is open to any customer, regardless of heating fuel type, within the UI and SCG service territories. The Multifamily Initiative allows a customer to choose their own contractors and create their own contractual agreements with them for work completed. The Multifamily Initiative provides comprehensive energy efficiency upgrades by focusing on the building’s dwelling units, common areas, and exterior spaces. Tenant-occupied areas receive direct install measures, such as air sealing, hot water savings measures, ductwork sealing, and the installation of energy-efficient lighting. The Multifamily Initiative also provides incentivizes for add-on measures, which may include insulation, heating and cooling equipment, hot water heating equipment, appliances, windows, smart Thermostats, and lighting fixtures and controls. The Multifamily Initiative is tailored to the multifamily segment and combines aspects of the Companies’ residential energy efficiency programs, such as Home Energy Solutions (“HES”) and HES-Income Eligible, with the Companies’ commercial and industrial (“C&I”) programs, including the Energy Opportunities, Energy Conscious Blueprint, and Small Business Energy Advantage (“SBEA”) programs. This approach offers flexibility to multifamily property owners and their tenants to save energy and money under a seamless umbrella initiative. 

In 2019, United Illuminating’s multifamily efficiency programs achieved 2,804 MWh, while spending $1,426,603 and serving 5,227 housing units in 29 multifamily properties. In 2019, Southern Connecticut Gas saved 0.12 MMtherms while spending $389,922 and serving 4,611 housing units in 24 multifamily properties. 

Last Updated: August 2021

Low-Income Programs

Entergy New Orleans offers a Low-Income Audit & Weatherization program which gives qualified customers the opportunity to receive energy efficiency measures in their homes free of charge. Projects range from direct install measures, such as LED light bulbs and water savings measures, to smart thermostats and comprehensive envelope measures (attic insulation, air sealing and duct sealing).

The New Orleans Energy Smart program partnered with Total Community Action that uses LIHEAP funding in the Total Power Program. In the program, customers in arrears are given energy efficiency education, a home energy assessment and energy efficiency measures if needed.  Participants also have their arrearage reduced gradually if they meet program goals.

Local government, nonprofit, and community organizations provide input into program design and delivery through various technical conferences and through the Stakeholder Advisory Committee, which consists of numerous government and community groups and meets annually.

In 2019, according to Entergy New Orleans, it achieved 2,309 MWh in electric energy savings from its low-income programs, while serving 830 electric low-income customers, and spending $1,560,964.

Multifamily Programs

Entergy New Orleans offers the Multi-Family program, which targets multi-family property owners and managers, as well as apartment and condo renters. The program addresses their unique needs, which are often overlooked, through a combination of incentives for both direct install and prescriptive measures, and through property owner and tenant education. The program was expanded to include duplex homes, which provided more opportunities for energy savings within this program. The program inspection includes a visual inspection of the common and living spaces, attics, and crawl space/basement, and exterior of the building, as well as discussion of lifestyle and customer behaviors that impact energy use. Following the assessment, the program recommends home improvements to increase energy efficiency. The Multifamily program provides incentives for installing ceiling insulation, duct sealing, and air infiltration sealing in the form of a discount to the customer.

In 2019, according to Entergy New Orleans, it saved 1,245 MWh from its multifamily program while spending $352,839 and serving 553 multifamily housing units.

Last Updated: July 2021

Low-Income Programs

NYSERDA offers the EmPower New York program to qualified low-income residential customers in both ConEd and National Grid service territories. This program addresses both electric and natural gas end uses, while providing no-cost energy efficiency solutions including air sealing, insulation, replacement of inefficient refrigerators and freezers, water efficiency measures, thermostats, and new energy-efficient lighting in order to reduce energy consumption. Additionally, the EmPower program includes health and safety checks of smoke detectors and appliances. Households that receive HEAP benefits, utility bill payment assistance, or participate in the federal Weatherization Assistance Program are automatically eligible.

NYSERDA also offers the Multifamily Performance Program provides incentives for owners to incorporate energy efficiency into affordable buildings. A Multifamily Building Solutions Provider will work with the owner to evaluate the building’s systems holistically, creating a customized plan aimed at generating a minimum of 20% source energy savings along with reduced energy bills. ConEd also runs an independent Multifamily Low-Income Efficiency Program that addresses only natural gas end uses. This program provides an energy audit, followed by direct install measures in apartments and common areas, as well as prescriptive incentives for larger-scale HVAC upgrades.

NYSERDA’s low-income programs achieved 4,036 MWh savings while serving 6,605 ConEd customers. In addition, NYSERDA’s low-income programs achieved 0.85 MMtherms savings while serving 4,555 National Grid customers. Additional data on ConEd and National Grid, savings, spending and customers served were not available.

Multifamily Programs

Con Edison offers the Equipment Rebates for Multifamily Buildings in the Multifamily Energy Efficiency Program (MFEEP). This comprehensive program provides prescriptive and direct install rebates for lighting, high-efficiency water measures, HVAC maintenance and weatherization, in-unit appliances, occupancy sensors, boilers, control systems, and insulation. The MFEEP offers increased incentives for affordable rate customers. Con Edison partners with local food banks to distribute LEDs through the food banks’ distribution networks.

National Grid offers a multifamily program that provides no cost direct install of high-efficiency showerheads, faucet aerators and thermostatic radiator valves. It also provides rebates for high-efficiency natural gas heating and water heating, insulation, programmable thermostats, boiler reset controls, steam traps and custom efficiency measures.

NYSERDA’s Multifamily Performance Program provides incentives for owners to incorporate energy efficiency into affordable buildings for ConEd and National Grid customers. A Multifamily Building Solutions Provider will work with the owner to evaluate the building’s systems holistically, creating a customized plan aimed at generating a minimum of 20% source energy savings along with reduced energy bills. For projects that could reach deeper energy savings, the High-Performance Component targets a minimum of 40% source energy savings with a maximum post-construction source energy use intensity (EUI) of 100 kBtu/sq ft./yr.

In 2018, NYSERDA launched the RetrofitNY initiative. The goal of this program is to drive market transformation by industrializing and standardizing the design and construction processes to achieve deep levels of cost compression, which will drive large scale adoption of deep energy and net zero retrofits in multifamily buildings. RetrofitNY approaches retrofits from a whole building perspective and targets multiple health and resiliency benefits as associated outcomes of building work-scope. NYSERDA funds are used in conjunction with other subsidy and financing offered from local, state and federal sources as a financing package coordinated through relevant affordable housing agencies.  

In 2018, ConEd’s multifamily program achieved 42,162 MWh savings, while spending $25,000,000 and serving 3,510 customers. National Grid’s multifamily program achieved 0.77 MMtherms, while spending $2,658,767 and serving 3,416 customers. NYSERDA’s multifamily program achieved 13,602 MWh savings for ConEd customers and 0.4 MMtherms savings in 2018 for National Grid customers. Customers and spending for NYSERDA’s programs in 2018 were not available.

In 2019, National Grid’s multifamily program achieved 1.22 MMtherms, while spending $3,887,665 and serving 5,319 housing units. Spending, savings, and customer data was not available for National Grid and NYSERDA.

Last Updated: June 2021

Low-Income Programs 

PSE&G implements the statewide Comfort Partners program for customers within its electric and gas service territory. The program provides for free installation of cost-effective energy efficiency measures in the home (determined on a home-specific basis) which can include efficient lighting, hot water conservation measures (e.g. water heater insulation, water heater pipe insulation and energy-saving showerheads and aerators), refrigerator replacement, new thermostats, insulation, air and duct sealing, heating/cooling equipment maintenance, and other measures. Health and safety measures include roof, electrical, foundation, moisture, plumbing repairs, asbestos abatement, and structural issues.  

The Comfort Partners program is administered jointly by all of the electric and gas utilities in New Jersey on behalf of the NJ State Office of Clean Energy (NJOCE). The utilities partner with NJOCE in designing, implementing and promoting the Program. The utilities partner with the NJ Department of Community Affairs’ Weatherization Assistance Program (WAP), local municipalities, and nonprofits to leverage funding and resources in order to more comprehensively address the challenging housing stock encountered, and also partner with local nonprofits to assist with promoting the program to low income customers. 

In 2019, according to PSE&G, it achieved 2,469 MWh and 0.13 MMtherms in energy savings, while spending $5,660,000 and $8,490,000 on its electric and natural gas low-income programs, respectively. PSE&G served 2,684 and 2,298 electric and natural gas low-income customers in 2019. 

Multifamily Programs 

PSE&G’s Multifamily Energy Efficiency program provides technical expertise, upfront funding for engineering and construction costs, zero percent interest, and on-bill repayment of the customer portion of the project cost. The program includes lighting, heating and cooling system upgrades, motors, domestic hot water equipment, appliances, insulation, air sealing and other energy efficiency opportunities for both electric and natural gas fuels as well as both residential and common equipment owned by the property owner. The program aims to provide deep retrofits by offering a wide variety of cost-effective measures. The program serves both market rate and low-income properties, and properties financed by the New Jersey Housing and Mortgage Finance Agency (NJHMFA) are given 10 years to repay their project costs, instead of the 5-year term provided to non-NJHMFA properties. 

In 2019, according to PSE&G, it achieved 1,753 MWh and 0.21 MMtherms savings from its multifamily program, while spending $6,771,149 on electric and $7,948,740 on natural gas multifamily programs while serving 8 housing units. 

Last Updated: July 2021

Low-Income Programs

PG&E offers the Energy Savings Assistance Program (ESA) to qualified low-income residential customers. The program provides in-home energy education, and direct installation of weatherization and hot water measures, lighting efficiency upgrades, HVAC tune-ups, smart power strips, and refrigerator recycling/replacement at no charge in order to reduce energy consumption in low-income households. The program provides health and safety measures such as the repair and replacement of water heaters and furnaces and minor home repairs. This program is implemented statewide by investor-owned utilities under the direction of the California Public Utilities Commission. It leverages the federal Weatherization Assistance Program, Low-Income Home Energy Assistance Program, and Low-Income Weatherization Program offerings.

The ESA Program’s objective is to assist income-qualified customers to reduce their energy consumption and costs while increasing their health, comfort and safety. PG&E has also administered the California Alternate Rates for Energy (CARE) program to qualifying customers since 1989. The CARE program provides a monthly discount on energy bills for qualifying single-family residential households, tenants of sub-metered residential facilities, non-profit group living facilities, agricultural employee housing facilities, and migrant farmworker housing centers throughout PG&E’s service area.

The California Public Utilities Commission (CAPUC) strongly encourages utilities to leverage funds for low-income energy efficiency and weatherization. PG&E’s ESA Program leverages water agency, Weatherization Assistance Program (WAP), Low Income Home Energy Assistance Program (LIHEAP), and Low Income Weatherization Program (LIWP) funding through individually negotiated agreements with the other agencies.

In 2019, PG&E achieved energy savings of 68,951 MWh and 0.47 MMtherms, while spending $96,478,592 and $50,711,276 on its electric and natural gas low-income programs, respectively. PG&E served 17,169 electric and 7,877 natural gas customers with its low-income program in 2019.

The City of Oakland offers a Weatherization and Energy Retrofit Revolving Loan Program, which provides income-eligible property owners can access 0% interest loans ranging from $6,500 to $30,000 for weatherization and energy efficiency improvements to owner-occupied residential properties of 1 to 4 units.

Multifamily Programs

PG&E offers the California New Homes Multifamily Program, Multifamily Upgrade Program, and Multifamily Cooling Optimizer Program. California New Homes Multifamily Program provides support and incentives for multifamily new construction projects to encourage builders to exceed California’s Title 24 energy efficiency standards. The Multifamily Upgrade Program promotes and facilitates energy-efficient retrofits of existing multifamily buildings” through technical support and incentives. The Multifamily Cooling Optimizer Program is a direct install program focused on HVAC measures in tenant spaces. PG&E also implements the Energy Savings Assistance Program (ESA) for income-qualified multifamily customers.

In 2019, PG&E achieved energy savings of 3,587 MWh and 0.23 MMtherms, while spending $6,333,028 on its electric and natural gas multifamily programs, respectively. PG&E served 3,322 electric housing units at 26 multifamily properties. PG&E served 3,594 natural gas housing units at 27 multifamily properties.

Last Updated: July 2021

Low-Income Programs 

OG&E offers a Weatherization Residential Assistance Program (WRAP) for qualified low-income customers. The program provides no-cost weatherization measures including insulation, air sealing, duct sealing, blower door testing, and energy-saving light bulbs in order to reduce energy consumption. The program also includes health and safety measures such as testing for lead paint, as well as carbon monoxide testing and detectors. OG&E has partnered with Central Oklahoma Habitat for Humanity and Rebuilding Together OKC, which enabled these non-profit agencies to provide weatherization services to qualified OG&E customers based on OG&E’s WRAP requirements. 

Additionally, OG&E partners with ONG to provide weatherization services to qualified low-income customers through the ONG Energy Efficiency Low-Income Assistance Program. This program offers similar measures to the OG&E program. OG&E has partnered with Central Oklahoma Habitat for Humanity and Rebuilding Together OKC, which enabled these non-profit agencies to provide weatherization services to qualified OG&E customers based on OG&E’s WRAP requirements. 

In 2019, spending, savings, and customers served from OG&E was not available. In 2019, according to ONG, it achieved 0.283 MMtherms in savings, while spending $719,922 on its low-income programs and served 795 low-income customers. 

Multifamily Programs 

OG&E’s Residential Solutions Program expanded its Multi-Family direct install component in 2017. Multifamily buildings could receive lighting, smart power strips, aerators, and showerheads through the program. 

Spending values, energy savings, and number of customers served by their 2019 multifamily programs were not available. 

At this time, Oklahoma Natural Gas does not offer energy efficiency programs targeted at multifamily properties. 

Last Updated: July 2021  

Low-Income Programs 

OPPD offers the Smart Steps program, which aims to meet long-term energy efficiency needs, reduce peak demand and contribute to a balanced DSM portfolio, build positive relationships with customers and community organizations, and garner positive publicity. The program consists of three phases. All participants go through phase 1, which includes an energy efficiency presentation and workshop and local credit advisors for financial advising. Phase 2 involves direct install measures such as efficient bulbs, night lights, and weatherstripping. This phase also includes an energy assessment of the home. Phase 3 can include attic insulation, at the average cost of $1,000 per home based on the home energy assessment. OPPD partners with various agencies to host workshops and educational events to teach customers about energy efficiency. 

OPPD works closely with local government, local nonprofits, and community organizations to design and implement programs for the income qualified customer class.  OPPD utilizes local non-profits and community organizations to qualify customers for the Smart Steps Program, as well as provide energy efficiency education, host workshops, and distribute energy efficiency kits to customers throughout the service territory. 

In 2019, spending, savings, and customers served for OPPD’s low-income programs were not available.  

At this time, the Metropolitan Utilities District of Omaha does not offer energy efficiency programs targeted at low-income households. 

Multifamily Programs 

OPPD offers Business Prescriptive and Custom Rebates for energy efficient heating and cooling systems installed on multi-family residences. Savings, spending, and participation data was not available for 2019. 

At this time, the Metropolitan Utilities District of Omaha does not offer energy efficiency programs targeted at multifamily buildings.

Last Updated: July 2021

Low-Income Programs

The OUC offers the Residential Efficiency Delivered Program to qualified low-income residential customers. This program provides up to $2,000 of energy and water efficiency upgrades based on the needs of the customer’s home. Upgrades include ceiling insulation, duct system repair, pipe insulation, window film, window caulk, door caulk, door weatherstripping, door sweep, threshold plate, air filter replacement, toilet replacement, irrigation repairs, water flow restrictors and minor plumbing repairs. This program is implemented in collaboration with an Efficiency Delivered contractor, who are selected through a request for proposal process on a routine basis. Households with annual income less than $40,000 a year qualify for the program. Customers may qualify for on bill financing options. OUC and the City partner to conduct in-person outreach, host workshops and information sessions, and spread the word about the program.

In 2019, according to OUC, it achieved 6,071 MWh savings, while spending $597,817 on its low-income program and served 76 low-income customers.

At this time, TECO Peoples Gas does not offer energy efficiency programs targeted at low-income customers in Orlando.

In February 2021, the city launched the Tiny Green Home exhibit in partnership with OUC and the Orlando Science Center. The exhibit is mobile and will be deployed to marginalized communities and community-wide events. It promotes both high tech and low and no-cost programs, including the Efficiency Delivered program, free home energy and water audits, the Weatherization Assistance Program, and the Solar Energy Loan Fund.

Multifamily Programs

OUC offers the comprehensive retrofit Multi-Family Efficiency Program. This program provides rebates for energy efficiency upgrades such as window improvements and film insulation, cool reflective roofs, ceiling and attic insulation, new  heat pumps, proper sizing of air conditioning systems, duct repair, ultra-low-flow toilets, and new water heaters and washers. A property inspection is performed to validate which energy efficiency upgrades are needed.

Savings, spending, and participation data was not available for 2019.

At this time, TECO Peoples Gas does not offer energy efficiency programs targeted at multifamily properties.

Last Updated: July 2021

Low-Income Programs

Both SCE and SoCalGas offer the Energy Savings Assistance (ESA) Program, which is implemented statewide by the investor-owned utilities sunder the direction of the California Public Utilities Commission. The utilities offer different versions of the program that include different measures.

SCE offers the Energy Savings Assistance (ESA) Program to income-qualified customers, which provides appliance replacements. SCE partners with other utilities, community services and development organizations, nonprofits, faith-based organizations, and local governments on their low-income efficiency program. SCE leverages funds from the California Community Services and Development Department, including Low Income Home Energy Assistance Funding and Low Income Weatherization Program funding.

In 2019, according to SCE, it achieved 47,430 MWh in savings, while spending $75,627,717 on its low-income program and served 95,406 households.

SoCalGas also offers the Energy Savings Assistance (ESA) Program, which provides no-cost energy saving home improvements such as attic insulation, water heater blankets, minor home repairs of exterior doors and/or windows, furnace repair or replacement, water heater repair or replacement and other measures to reduce energy consumption.

In 2019, according to SoCalGas, it achieved 0.91 MMtherms in energy savings from the ESA program, while spending $111,539,060 and serving 122,037 low-income customers.

Multifamily Programs

The SCE offers the Multifamily Energy Efficiency Rebate (MFEER) Program, which offers a variety of incentives for energy-saving products and services to multifamily property owners and managers. Through this program customers can receive installation of energy efficient equipment in both common and dwelling areas of multifamily properties. The program integrates a direct install approach and offers select energy efficiency measures at no-cost which can facilitate onsite assessments and encourage property owners to take advantage of rebates for more extensive improvements over time. The program targets all levels of multifamily buildings (i.e., low-income, affordable-to-moderate income, market-rate), including those located in Disadvantaged Communities.

Spending, savings, and participation data for 2019 was not available.

SoCalGas offers a portfolio of multifamily efficiency programs. The Multifamily Direct Therm Savings Program and the On-Demand Efficiency Program to provide energy audits and installation of energy efficiency measures. The Multifamily Energy Efficiency Rebate Program offers rebates for the purchase and installation of energy efficiency measures in apartment dwelling units, common areas, condominium complexes, and mobile home parks. The Multifamily Whole Building Home Upgrade Program provides a comprehensive long-term building strategy with energy efficiency retrofit measures identified through an investment grade audit. The Central Water Heater Multifamily Building Solutions Program offers property owners a comprehensive engineering assessment and incentives for upgrading the central water heater system.

In 2019, SoCalGas saved 0.91 MMtherms, while spending $27,907,848 on its multifamily programs and serving 45,201 housing units in 1,815 multifamily properties.

Last Updated: July 2021

Low-Income Programs

PECO offers the Low-Income Energy Efficiency (LEEP) Program to qualified low-income residential customers. This program provides in-home audits, education, and direct installation of energy efficiency measures, and measure giveaways in order to reduce energy consumption in low-income households. Improvements include weatherization, installation of CFL bulbs, health and safety measures, water efficiency measures, and the replacement of inefficient refrigerators. The program also includes enhanced incentives for low-income customers through the Lighting Solution, a retail pathway to reduce financial barriers to purchasing the most efficient technology when they are shopping for new products. These upstream retail incentives will be targeted specifically to stores and zip codes with primarily low-income customers and will include higher incentives than the non-low-income targeted retail measures.

In 2019, according to PECO, it achieved 35,888 MWh in energy savings, while spending $7,969,000 on its low-income programs and served 14,536 low-income customers.

PGW offers the Home Comfort Program to qualified low-income residential customers. This program includes measures such as air sealing, insulation, duct sealing, programmable thermostats, heater replacements and repairs, high-efficiency water heaters, water heater pipe wrap, and water efficiency measures. Incidental health and safety repairs can also be performed as part of a comprehensive job. The program targets the highest energy users among PGW’s verified low-income customers, including those enrolled in PGW’s Customer Responsibility Program. PGW also offers a pilot Low Income Multifamily Efficiency (LIME) program. This pilot program offers in-unit, direct install measures as well as air sealing, insulation, and repair or replacement of space and water heating equipment for qualifying multifamily buildings. PGW collaborates with the local electric utility, PECO, to coordinate installation of energy efficiency measures in homes and multifamily buildings that qualify for both utilities’ programs.

PGW will begin to offer a low-income tier in its EnergySense rebate program in September 2021, which will offer low-income customers higher rebate amounts for heating and water heating equipment. Beginning in 2022, PGW will offer two additional low-income programs. The first program will offer higher rebate incentives for LMI customers purchasing high-efficiency, residential-sized space and water heating equipment. The second program will install Energy Star-certified smart thermostats in low-income customers’ homes and provide education on their use to maintain comfort while saving energy.

PGW energy savings, spending and customers served in 2019 was not available.

The City of Philadelphia contributes funds to local providers, specifically the Energy Coordinating Agency (ECA), who implement the federal Weatherization Assistance Program and/or utility-led low-income efficiency programs. ECA’s “Conservation Services” department handles federally funded WAP programming. The City’s Division of Housing and Community Development (DHCD) funds ECA to supervise a network of Neighborhood Energy Centers (NECs), each of which acts as a one-stop-shop for application assistance with programming and gives workshops on energy conservation funded by Philadelphia Gas Works (PGW). Further, DHCD funds ECA for general subcontracting for the City’s Basic Systems Repair Program, a city-funded program that provides free repairs to basic home systems, such as electrical systems and plumbing, for eligible owner-occupied homes in Philadelphia.

Multifamily Programs

PECO offers the Smart Multi-Family Solutions Program. This comprehensive program provides prescriptive incentives to multi-family building property owners who install high-efficiency equipment in common areas (e.g., hallway lighting), or whole building improvements (e.g., HVAC). Additionally, the program provides free direct-install of low-cost energy-efficiency measures for multi-family residents. Measures include CFLs, low-flow showerheads and low-flow faucet aerators. Families in multifamily buildings have access to participation opportunities for both low-cost, in-unit, direct-install measures as well as opportunities to participate in higher-cost incentivized measures such as appliance replacements. Multifamily building owners have efficiency opportunities addressing whole building components such as HVAC updates or maintenance and building shell upgrades.

In 2019, according to PECO, it achieved 8,419 MWh savings from its multifamily program while serving 8,316 housing units at 133 multifamily properties. Total spending was not available for 2019.

PGW also offers the Low-Income Multifamily Efficiency (LIME) program and the Custom retrofit program for multifamily properties. The LIME pilot program offers in-unit direct install measures as well as air sealing, insulation, and repair or replacement of space and water heating equipment for qualifying multifamily buildings. Savings, spending, and customer data was not available for 2019.

Last Updated: August 2021

Low-Income Programs

APS offers the Energy Wise Limited Income Assistance Program to qualified residential customers. This program serves low-income customers with various home improvements including cooling system repair and replacement, insulation, sunscreens, water heaters, window repairs and improvements, refrigerator replacement, efficient lighting, as well as other general repairs. The program also includes funding for health and safety measures. APS leverages funding from the federal Weatherization Assistance Program (WAP) to cover health and safety repairs and other costs when possible and collaborates with community action agencies throughout Arizona. Customers who receive bill assistance automatically qualify for the program. Community Action Agencies leverage funds from the federal Weatherization Assistance Program and Low Income Home Energy Assistance program to address health and safety measures so utility funds can address energy efficiency measures. Health and safety measures include CO detectors, HVAC replacement and ventilation.

APS achieved 1,267 MWh in energy savings through its low-income programs while serving 544 households and spending $3,693,371.

Southwest Gas administers a low-income Weatherization program for customers in the city of Phoenix. This program includes general weatherization and energy efficiency measures. Water efficiency measures are also included in the program, and the program targets elderly households and people with disabilities. Southwest Gas partners with the Arizona Department of Housing on program delivery.

Southwest Gas spending, savings, and customers served for its 2019 low-income programs was not available.

Multifamily Programs

APS offers the Multifamily Energy Efficiency Program (MEEP), which offers a three-track approach to energy upgrades. Track 1 provides free direct install components to retrofit the residential dwellings of existing communities including LED lighting, low-flow showerheads, and faucet aerators. Track 2 provides complementary energy assessments for community commercial facilities to identify opportunities for additional savings, and Track 3 targets new construction and major renovation multifamily projects. An additional incentive includes a quality install for HVAC replacement. This track encourages energy efficient building principles by paying an incentive to builders on a per unit basis for buildings that are built to the program’s energy efficiency standards.

APS achieved 5,640 MWh in savings through its multifamily program while serving 53,734 multifamily housing units and spending $1,164,055.

At this time, Southwest Gas does not offer energy efficiency programs targeted at multifamily properties.

Last Updated: July 2021

Low-Income Programs

Duquesne Light offers a low-income energy efficiency programs, including the Low-Income Whole House Energy Audit for both single and multifamily households, as well as the Smart Comfort payment assistance program, and community events and home energy reports for qualified low-income residential customers. The Whole House Energy Audits include different measures for customers with electric and nonelectric water heating and electric space heating. Homes that use electric heat receive the most measures, including attic, wall, and floor insulation; blower door testing and air sealing; crawl space and heater insulation; electric heating repair or replacement; duct insulation; caulking and weatherstripping; and heat pump water heaters. Electric water heating customers also receive water heater pipe wrap, faucet aerators, and water heater tank wrap. Non-electric heating customers receive efficient lighting, smart power strips, and refrigerator replacements. Health measures include smoke and carbon monoxide monitors, and minor repairs to prevent weatherization deferrals. Multifamily buildings receive all residential and commercial measures approved by the Pennsylvania Public Utility Commission’s Energy Efficiency Conservation Plan. The program targets high energy users and elderly households. Duquesne Light contracts with community-based organizations such as churches, synagogues, and food banks.

In 2019, according to Duquesne Light, it achieved 3,831 MWh in energy savings, while spending $1,445,000 on its low-income programs and served 18,695 low-income customers.

Peoples Natural Gas offers the Low Income Usage Reduction Program (LIURP) to qualified residential customers. This program implements energy efficiency measures in low-income households in order to help them reduce their energy consumption. Measures include heating system improvements and replacements, insulation, caulking, weatherstripping, hot water treatments, and tank improvements and replacements. LIURP targets high energy users and accepts enrollment in a bill assistance program as a form of income qualification. The program is implemented in collaboration with Together Pittsburgh, Re-Energize Pittsburgh, the Weatherization Assistance Program (WAP), and the local electric utilities.  Peoples Natural Gas partners with local non-profits in agencies to educate them LIURP and encourage referral of eligible customers.

In 2019, Peoples Natural Gas served 153 qualified residential customers. Spending and savings values for their 2019 low-income programs were not available.

Multifamily Programs

Duquesne Light offers the Multifamily Housing Retrofit Program, which acts as a one-stop shop for providing low-cost upgrades to master-metered income-qualified multifamily buildings. Program services include the administration of energy efficiency audits, technical assistance, property aggregation, contractor negotiation and equipment bulk purchasing. The program requires participants to provide a co-payment. The program also has a component to serve tenant utility paid customers within unit measures in addition to common area treatment.

In 2019, according to Duquesne Light, it achieved 842 MWh net energy savings, while spending $1,115,000 on its multifamily program and serving 642 housing units at 10 multifamily properties.

At this time, People's Natural Gas does not offer energy efficiency programs targeted at multifamily properties.

Last Updated: July 2021

Low-Income Programs

The Oregon Housing and Community Services (OHCS) administers programs that provide financial support and resources for Oregonians of lower and moderate income. The Low-Income Weatherization program is designed to reduce the energy usage and utility costs of lower income tenants residing in affordable rental housing. The program is partially funded by the PPC and receives 11.7 percent of PPC revenues. That revenue contributes to grants for the construction or rehabilitation of affordable rental housing that is located in PGE’s or Pacific Power’s service territories. Use of these funds requires that at least 50 percent of the units in the project be rented to households whose income is at or below 60 percent of the AMI. Projects receiving funds must also remain affordable for at least 10 years. For each dollar invested, the project must demonstrate at least one kilowatt-hour in energy savings in the first year of operation.

Program resources may be used for shell measures such as windows, doors, and insulation as well as for energy efficient appliances and lighting. The program also provides home weatherization for single- and multi-family, owner occupied, and rental housing). In either case, projects supported by PPC funds for weatherization are required to have a conservation element.

NW Natural offers the Oregon Low-Income Energy Efficiency Program and the Washington Low-Income Energy Efficiency Program to qualified customers. These programs include gas measures such as insulation, windows, doors, pipe insulation, duct insulation, duct sealing, furnaces, infiltration, water heating, and faucet aerators. The program also includes health and safety measures, and targets high energy users, elderly residents, and households with children.

Portland’s Community Benefits Fund (PCEF) provides dedicated funding for climate action that advances racial and social justice, including creating jobs and providing grant funding for community-based weatherization projects. The fund was created through coalition advocacy efforts leading to a local ballot measure #26-201 in November 2018 with overwhelming community support. The Fund is anticipated to bring $44– $61 million in new annual revenue for green jobs, healthy homes, and a climate-friendly Portland. As the nation’s first-ever climate fund created and led by communities of color, PCEF centers Black and Indigenous people, and other disadvantaged and marginalized groups in addressing the climate crisis.

In 2019, Energy Trust of Oregon achieved 5,004 MWh and 0.073 MMtherms of savings, while serving 856 electric properties and 260 natural gas properties and spending $5,335,564 and $1,809,809 on its low-income electric and natural gas programs respectively. 

Multifamily Programs

Energy Trust of Oregon offers the Existing Multifamily and the New Buildings Multifamily comprehensive programs to Portland General Electric and Northwest Natural Gas customers. The Existing Multifamily program targets building owners as well as residents with direct install services, lighting retrofits and equipment and weatherization incentives. The New Buildings Multifamily program works with builders in the design phase and through the construction of the building, providing technical guidance and incentives for building beyond code. The New Buildings program also works with customers undertaking whole-building retrofits. Additionally, Energy Trust offers incentives for small-medium and low-income multifamily units through it’s “savings within reach” offerings which provides increased incentives for income qualified customers.

Oregon Housing and Community Services (OHCS) offers low-income services specifically for affordable multifamily housing through their Multifamily Energy Program for Portland General Electric customers. The program requires residents residing in at least 50% of the dwelling units must be at or below 80% AMI (area median income) and these units must remain affordable for a period of 10 years. The program offers three pathways for existing buildings and new construction. These pathways include prescriptive, bundled, and whole building approaches depending on the level of depth that the project wants to engage in. 

Energy Trust of Oregon achieved 1,851 MWh and 0.447 MMtherms in savings through its multifamily programs. The programs served 1,851 electric multifamily properties and 844 natural gas multifamily properties. Energy Trust of Oregon spent $9,375,202 and $1,960,908 on its electric and natural gas multifamily programs respectively. 

Last Updated: August 2021

Low-Income Programs

Narragansett Electric offers the Low-Income Home Energy Assistance Program to qualified low-income residential customers. The program offers a home energy assessment, appliance replacement, insulation, air and duct sealing, heating equipment, domestic hot water systems, and lighting. Customers who qualify for bill assistance are eligible to receive all services and equipment upgrades. The program is delivered by local community action agencies with oversight provided by a lead industry partner. The program also collaborates with the federally funded Weatherization Assistance Program, offering joint services to qualified customers. Further, the Company offers an Income Eligible Multifamily program for low-income residential customers who reside in a multi-unit building. The program offers a no-cost comprehensive energy assessment along with no-cost measures such as lighting, insulation, air sealing and mechanical upgrades. They braid funds with Green and Healthy Homes as well as the RI Department of Human Services, Department of Energy and the Low Income Home Energy Assistance Program to provide health and safety measures in programs.

The utility partners with the seven local Community Action Agencies to administer the program. National Grid supports their local presence as they serve as the initial, and primary, interface for income-eligible customers. National Grid also recently established a Customer Advocate Support program to help customers manage their energy bills and identify assistance solutions. Customer Assistance Expos and community tabling events aim to connect customers to their local advocates.

In 2019, according to Narragansett Electric, it achieved 4,956 MWh and 0.31 MMtherms in energy savings, while spending $12,595,100 and $6,919,900 on its electric and natural gas low-income programs, respectively. Narragansett Electric served 6,229 electric and 2,685 natural gas low-income customers.

Multifamily Programs

Narragansett Electric offers a multifamily program that provides comprehensive energy services to Residential Market Rate, Income Eligible and Commercial and Industrial Gas multifamily customers including energy assessments, incentives for heating and domestic hot water systems, cooling equipment, lighting, and appliances. The program establishes a primary multifamily point of contact to manage and coordinate services offered through their existing energy efficiency programs. The utility also launched a new landlord weatherization program that covers 100% of the cost of weatherizing 1–4-unit builds.

In 2019, according to Narragansett Electric, it achieved 4,179 MWh and 0.38 MMtherms in energy savings, while spending $4,179,000 and $4,177,00 on its electric and natural multifamily programs, respectively. Narragansett served 5,111 electric housing units in 3,249 multifamily properties and 3,097 natural gas housing units.

Last Updated: July 2021

Low-Income Programs 

At this time, Provo City Power currently does not offer energy efficiency programs targeted at low-income customers. 

Dominion Energy offers the Low-Income Efficiency Program provides funds to address natural gas related issues, and high-efficiency natural gas furnaces when needed and correcting problems such as gas leaks, high carbon monoxide levels, inappropriate venting of natural gas appliances and adjustment of natural gas appliances 

Spending value, energy savings, and number of customers served by their 2019 program were not available. 

Multifamily Programs 

At this time, Provo City Power and Dominion Energy currently do not have multifamily programs. 

Last Updated: July 2021  

Low-Income Programs

Duke Energy Progress offers the Neighborhood Energy Saver (NES) program to qualified low-income residential customers. This program provides one-on-one energy education, on-site energy assessments, and appropriate packages of no-cost energy conservation measures in order to reduce energy consumption in low-income households. The program includes measures such as filters, AC covers, switch plate thermometers, weatherstripping, door sweeps, caulking, foam, bulbs, efficient lighting, water heater insulation and temperature adjustment, water efficiency measures, and energy savings calendars. Additional measures are made available to customers with higher energy burdens. The program is implemented by Honeywell Building Solutions in partnership with Duke Energy program staff. NES program staff work with local governments for involvement in kick-off events and program support. Duke Energy’s Helping Home Fund helps pay for repairs and health and safey issues.

In 2019, Duke Energy Progress, established its Low-Income Pay for Performance Program pilot which provides payments to qualified non-profit agencies, based on energy savings resulting from weatherization and other efficiency upgrades. The payments are intended to assist participating agencies in expanding the number of customers they serve through their energy saving programs. The program leverages funding from third-party organizations, and measures eligible for payments include, but are not limited to wall insulation, foundation insulation, air sealing, energy efficient lighting, low-flow water measures, refrigerator replacement, water heating replacement and insulation

In 2019, according to Duke Energy Progress, it achieved 3,279 MWh in electric energy savings while spending $1,454,619 on its electric low-income programs and served 4,030 low-income electric customers.

At this time, PSNC Energy does not offer energy efficiency programs targeted at low-income customers.

The City of Raleigh has two separate owner-occupied home rehabilitation programs, one for substantial rehab and the other for limited repairs. The limited repair program currently is capped at $7,500 and the substantial rehab program is capped at $90,000 per home. Both programs offer weatherization and energy efficiency components.

Multifamily Programs

Duke Energy Progress offers the Multifamily Energy Efficiency Program. This program is designed to help property managers upgrade lighting with energy-efficient 13-watt CFLs and save energy by offering water measures such as bath and kitchen faucet aerators, water saving showerheads, and pipe wrap. The Program offers properties the option of direct install service by Franklin Energy crews. However, property managers also have the option of using their own property maintenance crews to complete the installations.

In 2019, according to Duke Energy Progress, it achieved 10,368 MWh in electric energy savings, while spending $1,846,676 on its multifamily program and serving 274,935 housing units.

At this time, PSNC Energy does not offer energy efficiency programs targeted at multifamily properties.

Last Updated: July 2021

Low-Income Programs

NV Energy offers a free qualified appliance replacement program to income-qualified customers. This program allows for replacement of old inefficient appliances such as refrigerators and electric clothes dryers wiht new efficient models. Savings, spending, and customers served for NV Energy's low-income programs was not available in 2019.

At this time, Southwest Gas does not offer energy efficiency programs targeted at low-income customers.

Multifamily Programs

At this time, NV Energy and Southwest Gas do not offer energy efficiency programs targeted at multifamily properties.

Last Updated: August 2021

Low-Income Programs 

Dominion Energy Residential Income and Age Qualifying Home Improvement Program provides income- and age-qualifying residential customers with energy assessments and direct install measures at no cost to the customer. Program measures include LED light bulbs, energy-saving showerheads, high-efficiency faucet aerators, pipe wrap insulation for hot water pipes, and attic insulation. The 2020 Virginia House Bill 2789 requires that Dominion offer two new programs, which will offer incentives for the installation of measures that reduce residential heating and cooling costs and enhance health and safety of residents. They will include repairs and improvements to home heating and cooling systems, insulation, and air sealing.  

Dominion partners with local weatherization service providers to complete energy assessments and install measures. The City of Richmond contributes a portion of its Community Development Block Grant funding to project: HOMES, a low-income weatherization provider. 

In 2019, according to Dominion, they achieved 1,163 MWh in savings for its low-income programs, while spending $4,050,714 and serving 5,897 low-income households.  

At this time, the Richmond Department of Public Utilities does not offer energy efficiency programs targeted at low-income customers. 

Multifamily Programs 

At this time, Dominion Energy and DPU do not offer energy efficiency programs targeted at multifamily properties. 

Last Updated: July 2021  

Low-Income Programs 

Both Riverside Public Utilities and SoCalGas offer the dual fuel Energy Savings Assistance Program to qualified low-income residential customers. The program provides direct installation of lighting efficiency upgrades, water efficiency measures, HVAC tune-ups, smart power strips, and refrigerator recycling/replacement in order to reduce energy consumption in low-income households. For over 20 years, RPU has engaged with a low-income stakeholder group of regional partners who provide low-income assistance. This group provides input into program design and delivery. Spending value, energy savings, and number of customers served by Riverside Public Utilities’ 2018 low-income program were not available. The ESAP program was put on hold March 2020 due to the COVID-19 pandemic, and operations resumed when the state of emergency was lifted.  

In 2019, according to RPU they served 3,748 low-income customers. Data on spending and savings was not available. In 2019, according to SoCal Gas, it achieved 0.91 MMtherms energy savings, while spending $111,539,060, and served 122037 low-income customers across its service territory.  

Multifamily Programs 

RPU offers the Multi-Family/Mobile Home Direct Installs Program. This comprehensive program offers energy efficiency upgrades to common areas and within individual units. Program offerings include AC tune-ups, replacing incandescent with CFL bulbs, duct sealing and testing for mobile homes, smart stripping, HVAC efficient fan control switches, LED landscape lighting and parking lot lighting, and vending machine controllers. This program was suspended due to Covid-19.  

Spending value, energy savings and number of customers served by RPU’s 2019 multifamily programs were not available. 

SoCalGas offers a portfolio of multifamily efficiency programs. The Multifamily Direct Therm Savings Program and the On-Demand Efficiency Program to provide energy audits and installation of energy efficiency measures. The Multifamily Energy Efficiency Rebate Program offers rebates for the purchase and installation of energy efficiency measures in apartment dwelling units, common areas, condominium complexes, and mobile home parks. The Multifamily Whole Building Home Upgrade Program provides a comprehensive long-term building strategy with energy efficiency retrofit measures identified through an investment grade audit. The Central Water Heater Multifamily Building Solutions Program offers property owners a comprehensive engineering assessment and incentives for upgrading the central water heater system.  

In 2019, according to SoCalGas, it saved 0.91 MMtherms, while spending $27,907,848 on its multifamily programs and served 45,201 housing units in 1,815 multifamily properties through its multifamily programs. 

Last Updated: July 2021  

Low-Income Programs 

At this time, RG&E does not offer energy efficiency programs targeted at low-income customers. 

NYSERDA offers the EmPower New York program to qualified low-income residential customers served by RG&E. This program addresses both electric and natural gas end uses, while providing no-cost energy efficiency solutions including air sealing, insulation, replacement of inefficient refrigerators and freezers, water efficiency measures, thermostats, and new energy-efficient lighting in order to reduce energy consumption. Additionally, the EmPower program includes health and safety checks of smoke detectors and appliances. Households that receive HEAP benefits, utility bill payment assistance, or participate in the federal Weatherization Assistance Program are automatically eligible. NYSERDA’s Multifamily Performance Program and RetrofitNY initiatives also have low-income saving components. See the next section for more information. 

According to ACEEE’s analysis, in 2019, NYSERDA’s low-income programs achieved 327 MWh and 0.09 MMtherms savings for RG&E service territory, while serving 491 low-income customers. Spending data was not available.  

The City of Rochester offers the Home Rehabilitation and Repairs Program, which is funded by the City of Rochester Department of Housing and Urban Development (HUD) Community Development Block Grant program, New York State Affordable Housing Corporation, and HUD’s Office of Lead Hazard Control and Healthy Homes.  

Multifamily Programs 

RG&E offers a Multi-Family Energy Efficiency program, which includes free direct install measures such as LED lighting in units and common areas, and faucet aerators and showerheads, water heater pipe wrap. The program also offers rebates for installing additional lighting measures, such as interior LED lamps, fixtures, and exit signs, exterior LED lighting such as wall packs, floodlights, canopy lights, and pole lights, and occupancy sensors. 

NYSERDA’s Multifamily Performance Program provides incentives for owners to incorporate energy efficiency into affordable buildings for RG&E customers. A Multifamily Building Solutions Provider will work with the owner to evaluate the building’s systems holistically, creating a customized plan aimed at generating a minimum of 20% source energy savings along with reduced energy bills. For projects that could reach deeper energy savings, the High-Performance Component targets a minimum of 40% source energy savings with a maximum post-construction source energy use intensity (EUI) of 100 kBtu/sq ft./yr. 

In 2018, NYSERDA launched the RetrofitNY initiative. The goal of this program is to drive market transformation by industrializing and standardizing the design and construction processes to achieve deep levels of cost compression, which will drive large scale adoption of deep energy and net zero retrofits in multifamily buildings. RetrofitNY approaches retrofits from a whole building perspective and targets multiple health and resiliency benefits as associated outcomes of building work-scope. NYSERDA funds are used in conjunction with other subsidy and financing offered from local, state and federal sources as a financing package coordinated through relevant affordable housing agencies.    

According to ACEEE’s analysis, in 2019, NYSERDA’s multifamily programs achieved 849 MWh and 0.09 MMtherms savings for RG&E customers while serving 82 natural gas housing units. Savings, spending, and participation for RG&E’s program was not available.  

Last Updated: July 2021 

Low-Income Programs

SMUD’s low-income energy efficiency programs include weatherization, deep home retrofits, solar bundle installations coupled with energy efficiency, and energy efficiency products for apartments and single-family, and tenant mobile homes. SMUD partners with local community agency advocates and government agencies to educate and promote their programs.

In 2019, according to SMUD, it achieved 3,950 MWh in electric energy savings, while spending $10,320,184 on its low-income programs, and served 6,657 low-income customers across its service territory.

PG&E offers the Energy Savings Assistance Program (ESA) to qualified low-income residential customers. The program provides in-home energy education, and direct installation of weatherization and hot water measures, lighting efficiency upgrades, HVAC tune-ups, smart power strips, and refrigerator recycling/replacement at no charge in order to reduce energy consumption in low-income households. The program provides health and safety measures such as the repair and replacement of water heaters and furnaces and minor home repairs. This program is implemented statewide by investor-owned utilities under the direction of the California Public Utilities Commission. It leverages the federal Weatherization Assistance Program, Low-Income Home Energy Assistance Program, and Low-Income Weatherization Program offerings.

The ESA Program’s objective is to assist income-qualified customers to reduce their energy consumption and costs while increasing their health, comfort and safety. PG&E has also administered the California Alternate Rates for Energy (CARE) program to qualifying customers since 1989. The CARE program provides a monthly discount on energy bills for qualifying single-family residential households, tenants of sub-metered residential facilities, non-profit group living facilities, agricultural employee housing facilities, and migrant farmworker housing centers throughout PG&E’s service area.

The California Public Utilities Commission (CAPUC) strongly encourages utilities to leverage funds for low-income energy efficiency and weatherization. PG&E’s ESA Program leverages water agency, Weatherization Assistance Program (WAP), Low Income Home Energy Assistance Program (LIHEAP), and Low Income Weatherization Program (LIWP) funding through individually negotiated agreements with the other agencies.

In 2019, PG&E achieved 0.47 MMtherms in natural gas low-income program savings, while spending $50,711,276 on its natural gas low-income programs and serving 7,877 natural gas customers across its service territory.

Multifamily Programs

SMUD offers a custom incentive program designed for multifamily properties with 5 units or more to support switching from gas to electric space heating, water heating, and cooking appliances. Properties with more than 50% of tenant participating in SMUD’s Energy Assistance Program may qualify for additional incentives. Spending, savings, and customer data for SMUD’s multifamily programs were not available for 2019.

PG&E offers the California New Homes Multifamily Program, Multifamily Upgrade Program, and Multifamily Cooling Optimizer Program. California New Homes Multifamily Program provides support and incentives for multifamily new construction projects to encourage builders to exceed California’s Title 24 energy efficiency standards. The Multifamily Upgrade Program promotes and facilitates energy-efficient retrofits of existing multifamily buildings” through technical support and incentives. The Multifamily Cooling Optimizer Program is a direct install program focused on HVAC measures in tenant spaces. PG&E also implements the Energy Savings Assistance Program (ESA) for income-qualified multifamily customers.

In 2019, PG&E achieved energy savings of 3,587 MWh and 0.23 MMtherms, while spending $6,333,028 on its electric and natural gas multifamily programs, respectively. PG&E served 3,322 electric housing units at 26 multifamily properties. PG&E served 3,594 natural gas housing units at 27 multifamily properties.

Last Updated: July 2021

Low-Income Programs

Xcel Energy offers a portfolio of programs for low-income customers, including the Home Energy Savings Program (HESP), Low Income Home Energy Savings Program (LIHES), and Multi-Family Energy Savings Program (MESP). HESP offers free home energy education and improvement services to income-qualifying customers. HESP starts with a home assessment and installation of LED lighting. Additional measures offered are refrigerator, freezer, room air conditioner replacement and recycling. For natural gas customers the program offers replacement of furnace, boiler or water heater. HESP will also provide weatherization services for homes heated with natural gas or electricity from Xcel Energy, and the program coordinates with the Weatherization Assistance Program (WAP). The LIHES Program offers installation services to electric and gas customers who seek to improve their homes’ comfort and lower their utility bills. During a home visit, the program identifies energy savings opportunities, educates customers about energy-saving measures, and then installs the customers’ measures of choice, such as light bulbs, water efficiency measures, and door and attic hatch weatherstripping.

MESP offers free education and electric saving measures to income-qualifying multi-family buildings. Services are provided in the resident’s units and include installation of LED bulbs, replacement and recycling of refrigerators, freezers, and room air conditioners. Outside of the low-income portfolio, the Multi-Family Building Efficiency Program will provide double incentive for income-qualified buildings.

Income eligible participants may leverage funding through the Weatherization Assistant Program or other external sources—such as City funded and administered grant programs—while participating in utility-managed programs. Beyond funding for efficiency projects, some communities support the program outreach through their staff, community members and city specific communications resources. Health and safety measures were not eligible for conservation improvement program (CIP) funding in 2019 or 2020. However, funding for health and safety measures was recently approved to be funded through the Home Energy Savings Program (HESP) starting in 2021.

In 2019, according to Xcel Energy, it achieved 2,187 MWh and 0.08 MMtherms in energy savings, while spending $2,486,988 and $1,578,353 on electric and natural gas low-income programs, respectively. In 2019, Xcel Energy served 4,269 electric and 759 natural gas low-income customers.

The City of Saint Paul invested $1 million into its Energy Smart Homes no-interest loan program. The program is temporarily inactive as the city works to improve its efficacy by amending the terms while adhering to federal guidelines. The program implemented in partnership with the Center for Energy and Environment (CEE) and offered up to $6,500 for attic and wall insulation and air sealing, heating system upgrades, water heaters, and electrical or ventilation related work.

Multifamily Programs

Xcel Energy and CenterPoint Energy jointly offer the Multi-Family Building Efficiency (MFBE) program and the Multi-Family Energy Savings Program. The MFBE provides a free whole-building energy audit, whole-building energy usage, free installation of screw-in LEDs, energy-saving faucet aerators and showerheads, water heater blanket and LED signs in the resident’s units and common areas of the buildings. If the building has sufficient cost-effective savings opportunities to reach a minimum of 15% energy savings, they can achieve an incentive of at least 25% of the project cost—the incentive increase with higher savings achievement potential. If the building qualifies as low income, the incentives are doubled. Xcel Energy and CenterPoint Energy also provides a dedicated low-income multifamily program, Multi-Family Energy Savings Program. This program provides a 25% rebate bonus on top of its standard rebates for income-qualified customers.

In 2019, according to Xcel Energy, it achieved 2,908 MWh and 0.03 MMtherms of savings, while spending $1,736,684 and $298,639 on its electric and natural gas multifamily programs, respectively. Xcel served 11,888 electric housing units at 355 multifamily properties and 3,511 natural gas housing units at 114 multifamily properties in 2019.

Last Updated: July 2021

Low-Income Programs 

Rocky Mountain Power offers weatherization services to income-qualified homeowners and renters living in single-family homes, mobile homes, or apartments. The utility works with local agencies to provide a variety of no-cost energy-efficient measures including insulation, air sealing, installation of showerheads, water efficiency measures, health and safety measures, and lighting fixtures. The program targets the elderly and disabled, and households with children. It is administered through the Utah Housing and Community Development Division, in partnership with the Utah Department of Workforce Services, Housing and Community Development Division and also partners with local agencies that receive federal Weatherization Assistance Program funding. 

Rocky Mountain Power also offers a custom multi-family program that aims for 50% of its participants to be low-income units. This program targets low-income markets by enticing multi-family property owners to implement comprehensive energy efficiency retrofits and access incentives and rebates. Rocky Mountain Power provides incentives for this program for appliances, building shell, HVAC systems, lighting, weatherization, and water heating.  

In 2019, according to Rocky Mountain Power, it achieved 3,761 MWh in energy savings while spending $1,136,715 on its low-income programs and served 293 low-income customers. 

Dominion Energy provides funds for a Low-Income Energy Efficiency Program, which is administered by the Housing and Community Development (HCD) Division of the Utah Department of Workforce Services. Currently, HCD contracts with seven low-income efficiency program agencies to perform low-income efficiency activities. The Low-Income Efficiency Program provides funds to address natural gas related issues, and high-efficiency natural gas furnaces when needed and correcting problems such as gas leaks, high carbon monoxide levels, inappropriate venting of natural gas appliances and adjustment of natural gas appliances. Nonprofit or governmental organizations may apply for rebates under ThermWise Appliance and Weatherization programs for qualifying measures. 

Dominion Energy’s energy savings, spending values and number of customers served by their program by their 2019 low-income programs were not available. 

The Salt Lake City Department of Sustainability offers the Empower SLC program, which is a community-based energy efficiency outreach initiative aimed at driving energy efficiency resources to areas of Salt Lake City’s 84104 and 84116 zip codes, identified as currently under-served by city and local utility energy efficiency resources. Empower SLC addresses challenges such as up-front cost, limited incentive promotion or linguistic barriers that make it hard for some households to implement energy efficiency upgrades. The program is funded with a $200,000 investment from Salt Lake City’s Sustainability Department and implemented by the non-profit Utah Clean Energy. Efforts include leveraging existing local utility programs, establishment of permanent LED “light swap” locations in which residents may bring in up to 15 inefficient light bulbs to exchange for efficient LED replacements, as well as energy efficiency outreach efforts spearheaded by the program’s Energy Ambassadors, who incorporate utility energy efficiency tools and education into their existing community programs. Accomplishments in the first year of Empower SLC include a Spanish language energy efficiency workshop for small businesses presented by local utilities Dominion Energy and Rocky Mountain Power. 

Multifamily Programs 

Rocky Mountain Power offers a multifamily program, which targets multi-family property owners to implement comprehensive energy efficiency retrofits and access incentives and rebates. The program targets 50% of participation on low-income units. Incentives are offered for appliances, building shell, HVAC systems, lighting, weatherization, and water heating. 

In 2019, Rock Mountain Power achieved 8,220 MWh in energy savings, while spending $2,229,924 on its multifamily programs. The number of customers served by their program in 2019 was not available. 

Dominion Energy offers the Thermwise Weatherization Program for Multifamily Properties. Builders can receive a rebate check for building multifamily residences which meet program requirements. To receive a rebate, builders must submit a completed application form, and all required supporting documentation within six months of the initiation of gas service. The ThermWise Builder Rebates Table provides applicable measures, qualifications and rebate amounts. We were unable to confirm energy savings and customers served in 2019. 

Last Updated: July 2021 

Low-Income Programs 

CPS Energy offers the Casa Verde Weatherization Program to qualified low-income residential customers. This program provides no-cost retrofit measures including CFL light bulbs, insulation, solar screens, water heater insulation, water efficiency measures, thermostats, and duct system improvements. CPS has the Customer Response Unit (CPR), a community advocate team focused on providing customers with a blend of city and state resources to help them with electrical savings. 

In addition, CPS Energy offers multiple affordability discount programs to assist customers with their bills including the Residential Energy Assistance Partnership (REAP), Critical Care, Disabled, and Senior Citizen programs, as well as a Burned Veterans discount.

In 2019, according to CPS Energy, it achieved 14,715 MWh in energy savings, while spending $20,095,988 on its low-income programs, and served 3,727 low-income customers. 

Multifamily Programs 

At this time, CPS Energy does not offer energy efficiency programs targeted at multifamily properties.  

Last Updated: August 2021 

Low-Income Programs

SDG&E offers the Energy Savings Assistance (ESA) Program, which provides renters or owners with energy-efficient lighting, water efficiency measures, health and safety measures, door and window replacement, appliance upgrades, insulation, weatherstripping, and caulking. SDG&E also partners with over 200 community partners to reach eligible customers, as well as 2-1-1 San Diego who provides enrolment services for SDG&E’s ESA program in addition to other state and local programs. SDG&E streamlines eligibility requirements for customers enrolled in other bill assistance programs. In addition, SDG&E leverages local LIHEAP agency dollars to provide health and safety repairs and services not offered through the ESA program, such as water heaters for renters. SDG&E partners with over 200 community partners to reach eligible customers.

In 2019, according to SDG&E, it achieved 1,783 MWh and 0.02 MMtherms in energy savings, while spending $10,078,869 and $9,005,556 on its electric and natural gas low-income programs, respectively. SDG&E served 16,271 customers across its low-income electric and natural gas programs in 2019.

Multifamily Programs

SDG&E offers a few multifamily programs: Multifamily Energy Efficiency Rebates (MFEER) and the Comprehensive Mobile Home Program (CMHP).Each of these programs target specific sub-segments within SDG&E’s Residential Multifamily sector and did so at little to no cost to the customer through direct install and co-pay delivery channels. Both MFEER & CMHP offered measures such as AC diagnostics, faucet aerators, low flow showerheads, efficiency fan controllers, refrigeration vending machine controllers, pool & spa LED lights, LEDs lights for common areas, smart programmable thermostats and 48-inch T8 LEDs for common areas at no cost. The program also included tankless water heaters, furnace upgrades and domestic hot water boilers at the co-pay level.

Within its service territory, SDG&E administers and implements a low-income energy efficiency program, known statewide, as the Energy Savings Assistance Program (ESAP). Within the parameters of ESAP, SDG&E can treat in-unit residences and common areas in multifamily properties. The services offered through ESAP include no cost lighting, air sealing, HVAC repair and replacement, domestic hot water repair and replacement, appliance replacement, and benchmarking.

In 2019, according to SDG&E, it achieved 1,870 MWh and 0.011 in low-income program energy savings, while spending $1,736,282 on its electric multifamily programs and $333,587 on its natural gas multifamily programs. Participation data was not available for 2019.

Last Updated: July 2021

Low-Income Programs

PG&E offers the Energy Savings Assistance Program (ESA) to qualified low-income residential customers. The program provides in-home energy education, and direct installation of weatherization and hot water measures, lighting efficiency upgrades, HVAC tune-ups, smart power strips, and refrigerator recycling/replacement at no charge in order to reduce energy consumption in low-income households. The program provides health and safety measures such as the repair and replacement of water heaters and furnaces and minor home repairs. This program is implemented statewide by investor-owned utilities under the direction of the California Public Utilities Commission. It leverages the federal Weatherization Assistance Program, Low-Income Home Energy Assistance Program, and Low-Income Weatherization Program offerings.

The ESA Program’s objective is to assist income-qualified customers to reduce their energy consumption and costs while increasing their health, comfort and safety. PG&E has also administered the California Alternate Rates for Energy (CARE) program to qualifying customers since 1989. The CARE program provides a monthly discount on energy bills for qualifying single-family residential households, tenants of sub-metered residential facilities, non-profit group living facilities, agricultural employee housing facilities, and migrant farmworker housing centers throughout PG&E’s service area.

The California Public Utilities Commission (CAPUC) strongly encourages utilities to leverage funds for low-income energy efficiency and weatherization. PG&E’s ESA Program leverages water agency, Weatherization Assistance Program (WAP), Low Income Home Energy Assistance Program (LIHEAP), and Low Income Weatherization Program (LIWP) funding through individually negotiated agreements with the other agencies.

In 2019, PG&E achieved energy savings of 68,951 MWh and 0.47 MMtherms, while spending $96,478,592 and $50,711,276 on its electric and natural gas low-income programs, respectively. PG&E served 17,169 electric and 7,877 natural gas customers with its low-income program in 2019.

In 2020, the San Francisco Department of the Environment launched EnergyAccessSF, specifically targeting energy efficiency services to residents and businesses of CalEnviroScreen 3.0-designated census tracts disproportionately burdened by multiple sources of pollution, as well as economically disadvantaged.

Multifamily Programs

PG&E offers the California New Homes Multifamily Program, Multifamily Upgrade Program, and Multifamily Cooling Optimizer Program. California New Homes Multifamily Program provides support and incentives for multifamily new construction projects to encourage builders to exceed California’s Title 24 energy efficiency standards. The Multifamily Upgrade Program promotes and facilitates energy-efficient retrofits of existing multifamily buildings through technical support and incentives. The Multifamily Cooling Optimizer Program is a direct install program focused on HVAC measures in tenant spaces. PG&E also implements the Energy Savings Assistance Program (ESA) for income-qualified multifamily customers.

In 2019, PG&E achieved energy savings of 3,322MWh and 0.23 MMtherms, while spending $6,333,027 on its electric and natural gas multifamily programs.PG&E served 3,322 electric housing units, 26 electric multifamily properties,3,594 natural gas housing units, 3,594 natural gas housing units, and 9 natural gas multifamily properties with its multifamily program in 2019.

Last Updated: July 2021

Low-Income Programs

PG&E offers the Energy Savings Assistance Program (ESA) to qualified low-income residential customers. The program provides in-home energy education, and direct installation of weatherization and hot water measures, lighting efficiency upgrades, HVAC tune-ups, smart power strips, and refrigerator recycling/replacement at no charge in order to reduce energy consumption in low-income households. The program provides health and safety measures such as the repair and replacement of water heaters and furnaces and minor home repairs. This program is implemented statewide by investor-owned utilities under the direction of the California Public Utilities Commission. It leverages the federal Weatherization Assistance Program, Low-Income Home Energy Assistance Program, and Low-Income Weatherization Program offerings.

The ESA Program’s objective is to assist income-qualified customers to reduce their energy consumption and costs while increasing their health, comfort and safety. PG&E has also administered the California Alternate Rates for Energy (CARE) program to qualifying customers since 1989. The CARE program provides a monthly discount on energy bills for qualifying single-family residential households, tenants of sub-metered residential facilities, non-profit group living facilities, agricultural employee housing facilities, and migrant farmworker housing centers throughout PG&E’s service area.

The California Public Utilities Commission (CAPUC) strongly encourages utilities to leverage funds for low-income energy efficiency and weatherization. PG&E’s ESA Program leverages water agency, Weatherization Assistance Program (WAP), Low Income Home Energy Assistance Program (LIHEAP), and Low Income Weatherization Program (LIWP) funding through individually negotiated agreements with the other agencies.

In 2019, PG&E achieved energy savings of 68,951 MWh and 0.47 MMtherms, while spending $96,478,592 and $50,711,276 on its electric and natural gas low-income programs, respectively. PG&E served 17,169 electric and 7,877 natural gas customers with its low-income program in 2019.

San José Clean Energy (SJCE) and PG&E partner to promote energy efficiency programs for low-income customers. SJCE partners with GRID Alternatives to promote the No Cost Rooftop Solar and Clean Cars for All programs in disadvantaged communities. The City’s Environmental Services Department partnered with SJCE to mail notices to 5,000 low-income customers on the California Alternate Rates for Energy and Family Electric Rate Assistance programs about the Electrify San José heat pump water heater rebate program. The City also actively promotes Rising Sun Energy Center’s Green House Calls, which provides households with no-cost energy and water assessments and installations. The Green House Calls are conducted by trained students aged 15-24 from disadvantaged communities, and thereby provide youth with exposure and access to clean energy jobs.

Multifamily Programs

PG&E offers the California New Homes Multifamily Program, Multifamily Upgrade Program, and Multifamily Cooling Optimizer Program. California New Homes Multifamily Program provides support and incentives for multifamily new construction projects to encourage builders to exceed California’s Title 24 energy efficiency standards. The Multifamily Upgrade Program promotes and facilitates energy-efficient retrofits of existing multifamily buildings” through technical support and incentives. The Multifamily Cooling Optimizer Program is a direct install program focused on HVAC measures in tenant spaces. PG&E also implements the Energy Savings Assistance Program (ESA) for income-qualified multifamily customers.

In 2019, PG&E achieved energy savings of 3,587 MWh and 0.23 MMtherms, while spending $6,333,028 on its electric and natural gas multifamily programs, respectively. PG&E served 3,322 electric housing units at 26 multifamily properties. PG&E served 3,594 natural gas housing units at 27 multifamily properties.

Last Updated: July 2021

Low-Income Programs 

At this time, PREPA does not offer energy efficiency programs targeted at low-income customers. 

Multifamily Programs 

At this time, PREPA does not offer energy efficiency programs targeted at multifamily properties. 

Last Updated: July 2021  

Low-Income Programs

Seattle City Light funds a low-income weatherization program administered by the City of Seattle’s Office of Housing called HomeWise. HomeWise provides energy efficiency measures including air-sealing, ductless heat pumps, water heaters, refrigerators, and lighting to single-family and multifamily properties. The program also includes health and safety measures such as bath and kitchen fans. Seattle City Light also provides efficient lighting, water efficiency measures and power strips to low-income multifamily customers through the Multifamily Direct Install program, described in the Multifamily section below. Seattle City Light defines low-income as 70% of the state median income.

Seattle City Light provides funding to the City of Seattle’s Office of Housing. The Office of Housing receives additional funding from the State Department of Commerce and the Bonneville Power Administration. The Office of Housing coordinates activities with local governments and agencies inside and outside the city of Seattle, such as the King County Housing Authority, Seattle Housing Authority, and low-income housing providers. Low-income weatherization is funded through funds from Seattle City Light, the Seattle Housing levy, Washington State Capital Budget, Federal funds, and Puget Sound Energy. In 2020, this amounted to $4.09 million allocated towards low-income weatherization programs.

In 2019, according to Seattle City Light, it achieved 86 MWh in energy savings from its low-income programs, while serving 2,359 low-income customers and spending $2,689,075.

While PSE offers the Weatherization Assistance Program to qualified  low-income gas residential customers in the City of Seattle boundaries. PSE program provides free weatherization assistance to single family, multi-family, and manufactured home customers. Measures provided include insulation, air sealing, water and space heating measures and health/safety and repairs measures. The program targets households with high energy users, elderly, disabled, children, and tribal members. Households that are eligible for federal bill assistance or weatherization programs automatically qualify for PSE’s program. The program is implemented in collaboration with county and municipal low-income weatherization agencies, the Washington State Department of Commerce, and participating weatherization contractors and suppliers.

In 2019, according to PSE spent $914,253 on its low-income program and served 1,825 low-income customers. The savings value for their 2019 low-income programs was not available.

Multifamily Programs

Seattle City Light’s multifamily comprehensive program consist of four segments. The Multifamily New Construction segment works with multifamily developers of five or more-unit buildings to incorporate energy-efficient technologies and equipment into building design. Seattle City Light provides financial incentives to offset the costs of energy-efficient technologies and equipment. Measures include in-unit lighting, dryers, heat pumps, and advanced power strips. The Multifamily Retrofit segment offers rebates for upgrades to in-unit and common area lighting in multifamily properties. The Multifamily Weatherization segment offers rebates for replacing windows and insulation in electrically-heated multifamily propitiates. The Powerful Neighborhood's Direct Install segment offers free efficient LED bulbs, shower heads, and faucet aerators to owners or managers of residential buildings with five or more units.

In 2019, according to SCL, it achieved 15,190 MWh in energy savings from its multifamily programs, while serving 5,029 multifamily properties and spending $5,841,136.

PSE offers the Multifamily Retrofit Incentives Program. This comprehensive program provides a free energy assessment along with a combination of free direct install replacement measures and electric/gas incentives. Multifamily structures and campuses typically have the opportunity to participate, with upgrades in individual units, common areas, and for the building envelope. PSE spent $1,373,405 on its multifamily program and served 204 housing units and 9 multifamily properties in 2019. We were unable to verify program savings in 2019.

In addition, Seattle City Light funds the City of Seattle’s Office of Housing's HomeWise Weatherization Program. The program targets rental property owners with a majority of tenants meeting income qualifications. Program measures include attic and wall insulation, combustion appliance safety, ventilation and indoor air quality measures, air and duct sealing, pipe wrap, in-unit or central heating and hot water systems, and additional measures as determined. 

Last Updated: August 2021

Low-Income Programs 

The state of Massachusetts is served by the Low-Income Energy Affordability Network (LEAN), which is a network of Community Action Agencies, public and private housing owners, government organizations and public utilities that work together to provide low-income efficiency solutions in the state. Through LEAN, Eversource and Columbia Gas of Massachusetts participate in the dual fuel Income Eligible Coordinated Delivery Core Initiative (formerly Low-Income Single Family and Low-Income Multi-Family), which serves customers at or below 60% of the state median income level for 1–4-unit buildings or buildings with 5+ units that have 50% of units are at or below 60% AMI. The initiative offers no cost measures such as lighting and smart strips, appliance replacement, water saving measures, insulation and air sealing, and heating system replacement.  

The program serves all income eligible customers that meet the program guidelines. Customers typically qualify for fuel assistance and other qualifying government assistance programs and the utility Discount Rate. Customers with a high WAP score and high energy burden are given priority. The initiative is implemented by local Community Action Program (CAP) Agencies and is integrated with the Department of Housing and Community Development’s (DHCD) Weatherization Assistance Program (WAP). There is also a statewide Energy Efficiency Advisory Council and an Income Eligible Best Practices Committee that provide guidance on income eligible utility-sponsored programs in the state.  

Customers typically qualify for fuel assistance and other qualifying government assistance programs and the utility Discount Rate. Customers with a high WAP score and high energy burden are given priority. CAP agencies leverage additional funding from the Department of Energy and DHCD for heating systems and health and safety repairs. CAPs leverage utility funds and WAP funds for repairs of health and safety measures such as knob and tube removal, asbestos removal, combustion safety, mold and moisture remediation, roof repair, pest remediation and others. Additionally, the City of Boston Credit Union became a Mass Save HEAT Loan Participating Lender by offering customers the opportunity to apply for 0% loans for the installation of qualified energy efficient improvements. 

In 2019, according to Eversource, it achieved 19,307 MWh in energy savings, while spending $32,043,930 on its low-income programs and serving 15,825 low-income customers. Data on spending, savings, and customers served for Columbia Gas of Massachusetts in 2019 was not available.  

Multifamily Programs 

Eversource offers a Residential Coordinated Delivery initiative, which includes services to single-family homes, including free-standing town homes, smaller multi-unit buildings, such as those with three stories or less, and larger multi-unit buildings, such as those with four stories or more, or with a centralized heating system. It offers energy assessments that identify all cost-effective efficiency improvement or replacement opportunities regardless of fuel source for market rate properties with four or more dwellings. Utilizing a “whole facility” approach, the assessments focus on a facility's thermal envelope (shell insulation and air leakage conditions) as well as lighting and mechanical systems. The program also assesses in-unit savings potential for tenants. Improvements that may be eligible for incentives include lighting upgrades/controls, occupancy sensors, water heating equipment, domestic hot water measures, programmable thermostats, insulation, air sealing, heating and cooling equipment upgrades/controls, ENERGY STAR appliances and other improvements as determined on a site-specific basis. Eligible measures for the program include insulation, air sealing, light fixtures, and hot water and heating equipment, as well as heating and cooling equipment, air compressors, and energy management systems. 

In 2019, according to Eversource, it achieved 17,977 MWh in energy savings, while spending $16,845,601 on its multifamily programs and served 13,900 housing units. 

Columbia Gas of Massachusetts offers a Multifamily Buildings program, which provides whole building retrofits and partial payment for energy efficiency measure to units. Eligible measures include insulation, heating system replacement, air sealing, showerheads, and aerators. Savings, spending, and participation data for 2019 was not available. 

Last Updated: July 2021  

Low-Income Programs 

Ameren Missouri, in partnership with Spire Missouri, offers a Community Savers Rebate Program to qualified low-income residential customers. This program is available to multifamily buildings with three or more units in the building that meet income qualifications. The program provides education, HVAC tune-ups and a variety of direct-install, no-cost, energy-saving measures including LEDs, faucet aerators, programmable thermostats, low-flow showerheads, and ENERGY STAR refrigerators and window units. In addition, incentives are available for common area lighting and whole building retrofits for standard and custom projects. In addition, Ameren Missouri offers a Multifamily Income Eligible program, Single Family Income Eligible Program, and Low-Income Grant program.  

In 2019, Ameren Missouri’s achieved 6,500 MWh in energy savings, while spending $5,455,000 and serving 1,368 low-income customers.  

Spire Missouri offers a Low-Income Weatherization Program to customers in St. Louis and throughout its service territory. The program offers weatherization measures including weather-stripping, caulking, HVAC filter replacement, HVAC repair/replace, and low-flow faucet aerators and showerheads. The program partners with the local government agencies, Community Action Agencies (CAA), the Weatherization Assistance Program, Committee to Keep Missourians Warm, Earthways Center, US Green Building Council, and Energy Efficiency for All. 

Spire Missouri partners with the Community Action Agencies and leverages Low Income Weatherization Assistance Program (LIWAP), Low Income Home Energy Assistance Program, and energy assistance dollars from Spire’s Dollars Help program. Spire also leverages funds from Independence Power & Light for the co-delivery program in Independence service territory. Spire covers health and safety measures 100%, including ASHRAE ventilation fans, energy recovery ventilators, new power vented water heaters, new furnaces, and smoke & CO monitors. 

In 2019 according to Spire Missouri, it spent $1,510,734 on its low-income programs and served 2,927 low-income customers. Savings data for 2019 was not available. 

Multifamily Programs 

Ameren Missouri and Spire Missouri jointly offer the Multifamily Low-Income Program for low-income multifamily buildings. This program delivers long-term energy savings and bill reductions to tenants, owners, and operators of multifamily low-income properties. This will be achieved through education and a variety of directly installed and incentivized energy-saving measures in tenant units, whole-building, and common area improvements. Ameren Missouri also offers the Multifamily Market Rate program which provides buildings with an energy assessment, incentives for energy-saving building upgrades, and incentives for energy-saving products. 

In 2019, Ameren Missouri achieved 5,836 MWh in energy savings, while serving 1,280 multifamily housing units And spending $2,730,000. In 2019, Spire Missouri achieved 0.10 MMtherms in energy savings and spent $382,030 on its multifamily program. 

Last Updated: August 2021 

Low-Income Programs

Duke Energy Florida offers the Neighborhood Energy Saver program. Through this program the utility identifies neighborhoods who meet the income eligibility requirements and installs energy efficiency measures directly in homes. These measures include LED light bulbs, insulation, duct repair, faucet aerators, low flow showerheads, weatherstripping, and HVAC tune-ups.  The utility also partners on the Low Income Weatherization Assistance Program with weatherization agencies and other organizations like Habitat for Humanity to install energy efficiency measures in homes of customers who meet income eligibility requirements.

Duke Energy Florida’s savings, number of customers served, and spending value for its 2019 low-income program were not available. 

At this time, TECO Peoples Gas does not provide energy efficiency programs targeted at low-income customers.

Multifamily Programs

Duke Energy Florida offers the Home Energy Check Multifamily Audit program and the Residential Incentive Program. After completing the audit program, customers can then qualify for Duke Energy’s incentives, such as ceiling insulation, heat pumps, and duct repair.

Duke Energy Florida’s savings, number of customers served, and spending value for its 2019 multifamily program was not available. 

At this time, TECO Peoples Gas does not provide programs targeted at multifamily properties.

Last Updated: July 2021

Low-Income Programs

PG&E offers the Energy Savings Assistance Program (ESA) to qualified low-income residential customers. The program provides in-home energy education, and direct installation of weatherization and hot water measures, lighting efficiency upgrades, HVAC tune-ups, smart power strips, and refrigerator recycling/replacement at no charge in order to reduce energy consumption in low income households. The program provides health and safety measures such as the repair and replacement of water heaters and furnaces and minor home repairs. This program is implemented statewide by investor-owned utilities under the direction of the California Public Utilities Commission. It leverages the federal Weatherization Assistance Program, Low-Income Home Energy Assistance Program, and Low-Income Weatherization Program offerings.

The ESA Program’s objective is to assist income-qualified customers to reduce their energy consumption and costs while increasing their health, comfort and safety. PG&E has also administered the California Alternate Rates for Energy (CARE) program to qualifying customers since 1989. The CARE program provides a monthly discount on energy bills for qualifying single-family residential households, tenants of sub-metered residential facilities, non-profit group living facilities, agricultural employee housing facilities, and migrant farmworker housing centers throughout PG&E’s service area.

The California Public Utilities Commission (CAPUC) strongly encourages utilities to leverage funds for low-income energy efficiency and weatherization. PG&E’s ESA Program leverages water agency, Weatherization Assistance Program (WAP), Low Income Home Energy Assistance Program (LIHEAP), and Low Income Weatherization Program (LIWP) funding through individually negotiated agreements with the other agencies.

In 2019, PG&E achieved energy savings of 68,951 MWh and 0.47 MMtherms, while spending $96,478,592 and $50,711,276 on its electric and natural gas low-income programs, respectively. PG&E served 17,169 electric and 7,877 natural gas customers with its low-income program in 2019.

Multifamily Programs

PG&E offers the California New Homes Multifamily Program and Multifamily Cooling Optimizer Program. California New Homes Multifamily Program provides support and incentives for multifamily new construction projects to encourage builders to exceed California’s Title 24 energy efficiency standards. The Multifamily Cooling Optimizer Program is a direct install program focused on HVAC measures in tenant spaces.

In 2019, PG&E achieved 3,578 MWh and 0.105 MMtherms in energy savings, while spending $6,333,030 across its electric and natural gas programs. PG&E served 3,322 electric housing units in 26 multifamily properties and 3,594 natural gas housing units in 27 multifamily properties.

Last Updated: July 2021

Low-Income Programs

NYSERDA offers the EmPower New York program to qualified low-income residential National Grid customers. This program addresses both electric and natural gas end uses, while providing no-cost energy efficiency solutions including air sealing, insulation, replacement of inefficient refrigerators and freezers, water efficiency measures, thermostats, and new energy-efficient lighting in order to reduce energy consumption. Additionally, the EmPower program includes health and safety checks of smoke detectors and appliances. Households that receive HEAP benefits, utility bill payment assistance, or participate in the federal Weatherization Assistance Program are automatically eligible. NYSERDA’s Multifamily Performance Program and RetrofitNY initiatives also have low-income saving components. See the next section for more information.

In 2019, NSYERDA’s low-income programs achieved 3,031 MWh and 0.85 MMtherms savings for National Grid’s service territory while serving 4,555 low-income customers.

Multifamily Programs

NYSERDA’s Multifamily Performance Program provides incentives for owners to incorporate energy efficiency into affordable buildings for National Grid customers. A Multifamily Building Solutions Provider will work with the owner to evaluate the building’s systems holistically, creating a customized plan aimed at generating a minimum of 20% source energy savings along with reduced energy bills. For projects that could reach deeper energy savings, the High-Performance Component targets a minimum of 40% source energy savings with a maximum post-construction source energy use intensity (EUI) of 100 kBtu/sq ft./yr.

In 2018, NYSERDA launched the RetrofitNY initiative. The goal of this program is to drive market transformation by industrializing and standardizing the design and construction processes to achieve deep levels of cost compression, which will drive large scale adoption of deep energy and net zero retrofits in multifamily buildings. RetrofitNY approaches retrofits from a whole building perspective and targets multiple health and resiliency benefits as associated outcomes of building work-scope. NYSERDA funds are used in conjunction with other subsidy and financing offered from local, state and federal sources as a financing package coordinated through relevant affordable housing agencies.   

In addition to NYSERDA programs, National Grid offers a multifamily program that provides no cost direct install of high-efficiency showerheads, faucet aerators and thermostatic radiator valves. It also provides rebates for high-efficiency natural gas heating and water heating, insulation, programmable thermostats, boiler reset controls, steam traps and custom efficiency measures.

In 2019, NYSERDA’s multifamily programs achieved 7,873 MWh and 0.85 MMtherms savings for National Grid customers while serving 760 customers.

Last Updated: July 2021

Low-Income Programs 

TECO offers the Neighborhood Weatherization Program to qualified low-income residential customers. This program provides energy-efficient installations at no cost to the customer, and includes duct sealing, caulking, insulation, lighting fixtures, water heater wrap, water efficiency measures, and energy efficiency education materials, amongst others. The program targets high energy users and elderly households, and also streamlines implementation with the federal Weatherization Assistance Program. TECO participates with several civic and local organizations including Hillsborough County Neighborhood Service Centers, Rebuild Together Tampa Bay, and Paint Your Heart Out Tampa Bay. 

In 2019, according to TECO, it achieved 8,459 MWh in energy savings, while spending $1,987,118 from its low-income programs, and served 6,740 low-income customers. 

At this time, TECO Peoples Gas does not offer energy efficiency programs targeted at low-income customers. 

Multifamily Programs 

TECO offers the ENERGY STAR for New Multifamily Residence program, which serves residential new construction projects by aiming to reduce growth of peak demand and energy. The program was implemented in May of 2017. In 2019, according to TECO, it achieved 327 MWh in savings while spending $87,997 on its multifamily programs and serving 264 housing units in 1 multifamily property.  

At this time, TECO Peoples Gas does not offer energy efficiency programs targeted at multifamily properties. 

Last Updated: July 2021 

Low-Income Programs 

FirstEnergy offers the Community Connections program which operates as a standalone program to serve low-income customers who are not eligible for other state program resources. Participants receive an in-home energy use evaluation and energy-saving home improvements such as sealing air leaks in attic walls or foundations, attic and/or wall insulation, appliance testing and possible replacement, electric water heater inspection, faucet aerators, and energy education. FirstEnergy also includes the installation of health and saftey measures such as carbon monoxide detectors, roof repairs/replacement, electric wiring repairs and upgrades, furnace repairs, and appliance replacements. 

In 2019, according to FirstEnergy, Toldeo Edison saved 1,193 MWh in electric net incremental savings, while spending $1,127,908 on its low-income programs and served 815 households. 

Columbia Gas of Ohio offers its WarmChoice program to income-eligible homeowners and renters. Through this program, customers receive no cost energy efficiency measures including air sealing, and attic and sidewall insulation. Gas appliances are inspected for safety and repaired or if necessary, replaced with high-efficiency models. The program targets participants of the Percentage of Income Payment Plan (PIPP Plus) program and the Low-Income Home Energy Assistance Program (LIHEAP). Columbia Gas of Ohio partners with the federal Home Weatherization Assistance Program (HWAP) in order to leverage funding and maximize services to customers. Columbia’s WarmChoice providers often coordinate funding from Columbia with other funding sources to better serve customers, including the Home Weatherization Assistance Program (HWAP) and electric utility funding. Health-related measures include venting issues, cracked heat exchangers in furnaces, gas leaks, and unsafe wiring. 

Columbia Gas of Ohio also offers a Home Energy Audit and Rebate program for customers above income guidelines for WarmChoice, which provides a reduced cost energy audit and rebates on recommended energy efficiency upgrades. Customers above income guidelines for WarmChoice (150% Federal Poverty Level) but at or below 80% Area Median Income, qualify for a $20 energy audit and max out of pocket of $300 for recommended energy efficiency upgrades, including attic and wall insulation and air/duct sealing. Customers above income for the assisted tier of Home Energy Audit can receive a $50 energy audit and rebates on recommended energy efficiency upgrades. 

In 2019, Columbia Gas of Ohio achieved 0.52 MMtherms in savings, while spending $11,283,698 on its low-income programs and served 1,938 low-income customers. 

Multifamily Programs 

At this time, FirstEnergy (Toledo Edison) does not offer energy efficiency programs targeted at multifamily properties. 

Columbia Gas of Ohio offers the direct installation of energy efficiency measures in multifamily properties. Additionally, they offer energy audits for multi-family buildings with 5-10 units through its Home Energy Audit and Rebate Program. Columbia also launched a pilot for low-income multifamily customers through its WarmChoice program, offering no cost weatherization service to customers living in multifamily units. Additionally, Columbia has a multifamily component of its EfficiencyCrafted Homes program which works with builders to construct new residences that are built above energy code. 

In 2019, Columbia Gas of Ohio saved 0.05 MMtherms from its multifamily programs and served 1,851 housing units. Spending for their 2019 multifamily programs was not available. 

Last Updated: August 2021

Low-Income Programs

TEP’s Low-Income Weatherization Program was remarketed as the "Energy Ease Program", which includes traditional weatherization measures, smart thermostats, direct install measures, and outreach. TEP in conjunction with the Tucson Urban League continued the Energy Ease Plus pilot as a subprogram of the Energy Ease Program. TEP and Tucson Urban League identified a prescriptive weatherization model that was applied to each home and allows TEP to reach more customers at a lower cost. The Energy Ease Plus effort will not affect the current LIW program's funding.

In 2019, according to TEP, it achieved 182 MWh in energy savings, while spending $641,947 on its low-income program and served 74 low-income customers.

Southwest Gas administers the LIEC Weatherization program for customers in the city of Tucson. This program includes general weatherization and energy efficiency measures. Water efficiency measures are also included in the program, and the program targets elderly households and people with disabilities. Southwest Gas partners with the Arizona Department of Housing on program delivery.

We were unable to confirm spending, savings, and customers served for Southwest Gas’s low-income programs in 2019.

Multifamily Programs

TEP offers the Multi-Family program, which targets multifamily properties with 5 or more dwelling units or more to install efficient lighting, low-flow faucet aerators, low-flow showerheads, HVAC tune-up components including advanced tune-up, Western Cooling Controls, and duct testing and repair. Additionally, multifamily facility managers are encouraged to participate in the C&I facilities program, which promotes measure installations in common areas.

In 2019, according to TEP, it achieved 2,716 MWh in energy savings, while spending $1,998,388 on its multifamily program. Customer data was not available for 2019.

At this time, Southwest Gas does not offer programs targeted at multifamily properties.

Last Updated: July 2021

Low-Income Programs 

PSO offers the Home Weatherization program, which provides free energy-saving upgrades such as attic insulation, air and duct sealing, and more to income qualified households. PSO's Home Weatherization program contributes an average of $2,000 per qualified household for efficiency measures. The Shine-a Light project is funded by PSO’s DSM rider as part of our Energy Saving Products program.  Through Shine-a Light, PSO provided 100,000 LEDs to limited income customers. 

In addition to PSO’s Home Weatherization program PSO also partners with Revitalize T-Town (formerly Rebuilding Together Tulsa) and Ki Bois Community Action Agency, providing funds for energy efficiency upgrades to homes they are assisting.  These funds allow Revitalize T-Town and Ki Bois to maximize funding from other sources to address health, safety and home repairs for their customers. 

In 2019, according to PSO, achieved 3,743 MWh energy savings, while spending $3,659,104 on its low-income program, and served 2,048 low-income households. 

Oklahoma Natural Gas offers the Low-Income Energy Efficiency Assistance Program. The program provides evaluation and installation of residential energy efficiency improvements free of charge to low-income or fixed-income customers. Through this program eligible customers may receive weatherization measures, which may include attic insulations, air sealing, and duct sealing. 

In 2019, Oklahoma Natural Gas, saved 0.28 MMtherms, while spending $719,922 on its low-income programs and served 795 low-income households. 

Multifamily Programs 

PSO offers a multifamily component to its High Performance Homes Multiple Upgrade program. Customers who qualify for multifamily incentive must complete two or more upgrades. Qualifying upgrades include attic insulation, air sealing, duct sealing, and HVAC replacements. The program also includes direct install measures, such as faucet aerators, low-flow showerheads, and CFL and LED bulbs. Each unit has a blower-door and duct sealing test performed by a third-party verifier before and after implementation of energy efficiency upgrades. 

In 2019, PSO achieved 3,604 MWh in energy savings, while spending $951,182 on its multifamily program and serving 3,519 housing units in 22 multifamily properties. 

At this time, Oklahoma Natural Gas does not offer an efficiency program targeted at multifamily properties. 

Last Updated: July 2021

Low-Income Programs

Dominion Energy’s Residential Income and Age Qualifying Home Improvement Program provides income- and age-qualifying residential customers with energy assessments and direct install measures at no cost to the customer. Program measures include LED light bulbs, energy-saving showerheads, high-efficiency faucet aerators, pipe wrap insulation for hot water pipes, and attic insulation. Dominion partners with local weatherization service providers to complete energy assessments and install measures.

In 2019, Dominion Energy saved 1,163 MWh in low-income energy savings while spending $4,050,714 on low-income programs and serving 5,897 low-income customers.

At this time, we were unable to confirm if VNG offers an energy efficiency program targeted at low-income customers.

Pursuant to the Commonwealth's participation in the RGGI program, the Department will aim to sell all 100% of allowances issued each year through the allowance action. The measure establishes the Energy Efficiency Fund and requires that all proceeds received from the sale of allowances are credited to the fund with at least 50% of the proceeds supporting energy efficiency programs and at least 20% of the proceeds directly supporting low-income energy efficiency programs. 

Multifamily Programs

At this time, Dominion Energy and VNG do not offer energy efficiency programs targeted at multifamily properties.

Last Updated: July 2021

Low-Income Programs

The DCSEU has a portfolio of programs to focus on different sectors of low-income customers. This includes the Low-Income Multifamily Implementation Contractor Direct Install, Low-Income Multifamily Comprehensive, Solar PV and Hot Water programs for custom savings approaches. For prescriptive low-income offerings, the DCSEU has income qualified rebates for residential appliances, HVAC, and lighting, as well as retail lighting offerings at food banks in the District.

DCSEU partners with various agencies in Washington, and often works with local government agencies to transform buildings and institutions that offer services for DC residents. In cooperation with the Department of Human Services (DHS) and the Department of General Services (DGS), the DCSEU aims to renovate many of the District-run shelters in the coming years. A majority of low-income work in the District is through Multifamily Buildings, Clinics, or Shelters that serve low-income households.

For the 2017-2021 program cycle the low-income spending requirement for the District of Columbia was adjusted to 20% of expenditures. Though not specific to low-income programs, a 5% adder is applied to program benefits to account for additional non-energy benefits including comfort, noise reduction, aesthetics, health and safety, etc. Non-cost-effective programs may be included in the portfolio as long as overall the portfolio is cost-effective under SCT.

In 2019, according to DCSEU, it achieved 8,566 MWh and 0.04 MMtherms in energy savings, while spending $2,158,764 and $1,306,889 on its electric and natural gas low-income programs, respectively. DCSEU served 4,103 electric and 1,022 natural gas low-income customers in 2018.

Multifamily Programs

DCSEU performs work with multifamily buildings across the district, and also has many programs focused specifically on low-income multifamily housing. The Low-Income Multifamily Comprehensive (LICP) initiative provides custom technical services and incentives for energy-efficiency improvements to low-income multifamily projects, specifically, new construction, substantial renovation, and redevelopment housing. In 2018, program measures included heating and cooling systems, domestic hot water systems, in-unit and common area lighting, appliances, controls, and low flow water fixtures. For low-income programs, measures also focus on HVAC efficiency, cooking and laundry, design assistance, hot water efficiency and replacement, LED lighting, efficient controls, lighting hardwired fixtures, motor controls, refrigeration, space heating efficiency and replacement, and thermal shell and ventilation.

In 2019, according to DCSEU, it achieved 3,704 MWh and 0.01 MMtherms of energy savings, while spending $676,345 and $273,582 on its electric and natural gas multifamily programs, respectively. DCSEU served 2,038 electric multifamily housing units and 24 electric multifamily properties. DCSEU served 653 natural gas multifamily  housing units and 8 natural gas multifamily properties.

As part of the settlement agreement with the DC Public Service Commission (DC PSC) to approve its merger with Alta Gas, Washington Gas will allocate $4.2 million to design and implement a multifamily low-income energy efficiency program. Similarly, as part of the settlement agreement with the DC PSC approving its merger with Exelon, PEPCO will allocate $6.75 million to design and implement an energy efficiency program targeted towards both affordable multifamily units and master-metered multifamily buildings.

Last Updated: July 2021

Low-Income Programs 

Westar Energy (Evergy) offers the Income Eligible Weatherization Program. Through this program eligible customers may receive free in-home upgrades, financial assistance for weatherization services, and staff support. Westar Energy’s savings, number of customers served, and spending value for its 2019 low-income programs were not available. 

At this time, Kansas Gas Service does not offer any energy efficiency programs targets at low-income customers. 

Multifamily Programs 

Westar Energy offers the Income Eligible Multi-Family (IEMF) to help customers replace aging, inefficiency equipment and systems with energy-efficiency technologies. The program provides a walk-through assessment by a program manager and offers a selection of energy-saving measures that may be installed by an energy efficiency professional in the property at the time of the visit. Westar Energy’s savings, number of customers served, and spending value for its 2019 multifamily programs were not available. 

At this time, Kansas Gas Service does not offer energy efficiency programs targeted at multifamily customers. 

Last Updated: July 2021  

Low-Income Programs 

Duke Energy Carolinas offers the Neighborhood Energy Saver Program (NES) to qualified low-income residential customers. This weatherization assistance program provides many direct-install measures such as lightbulbs, aerators, showerheads, weather stripping, door sweeps, caulk and insulation, and water heater adjustments. The NES program reaches out to local government (mayors, city council, community leaders) for involvement in the kickoff event and to provide support for the program. 

Duke Energy Carolinas also offers the Residential Income-Qualified Energy Efficiency and Weatherization Assistance for Individuals Program to qualified low-income residential customers. This weatherization assistance program provides, on the basis of need, measures provided under the NES Program, additional insulation, air sealing, refrigerator replacement, and electric HVAC system replacement. Both programs are administered in coordination with local agencies that administer state weatherization programs and other agencies selected by Duke Energy. 

In 2019, according to Duke Energy Carolinas it achieved 6,419 MWh in energy savings, while spending $5,367,996 on its low-income programs and served 7,583 low-income customers. 

At this time, Piedmont Natural Gas does not offer energy efficiency programs targeted at low-income customers. 

The Piedmont Triad Regional Council (PTRC), the Council of Governments in the Piedmont region of North Carolina, has a weatherization program available to low-income, elderly or disabled residents in 8 of the 12 counties served. Forsyth County, where Winston-Salem, is located is one of those counties. The city pays annual dues to the organization, which in turn helps support this program. 

Multifamily Programs 

Duke Energy Carolinas offers the Multifamily Energy Efficiency Program. This program offers no-cost direct install of high efficiency light bulbs, faucet aerators, showerheads and hot water pipe wrapping in multifamily building units. In 2019, according to Duke Energy Carolinas, it achieved 15,597 MWh in savings, while spending $2,690,649 and providing 414,895 measures. 

At this time, Piedmont Natural Gas does not offer energy efficiency programs targeted at multifamily customers. 

Last Updated: July 2021

Low-Income Programs

The state of Massachusetts is served by the Low-Income Energy Affordability Network (LEAN), which is a network of Community Action Agencies, public and private housing owners, government organizations and public utilities that work together to provide low-income efficiency solutions in the state. Through LEAN, National Grid and Eversource participate in the dual fuel Income Eligible Coordinated Delivery Core Initiative (formerly Low-Income Single Family and Low-Income Multi-Family), which serves customers at or below 60% of the state median income level for 1–4-unit buildings or buildings with 5+ units that have 50% of units are at or below 60% AMI. The initiative offers no cost measures such as lighting and smart strips, appliance replacement, water saving measures, insulation and air sealing, and heating system replacement.

The program serves all income eligible customers that meet the program guidelines. Customers typically qualify for fuel assistance and other qualifying government assistance programs and the utility Discount Rate. Customers with a high WAP score and high energy burden are given priority. The initiative is implemented by local Community Action Program (CAP) Agencies and is integrated with the Department of Housing and Community Development’s (DHCD) Weatherization Assistance Program (WAP). There is also a statewide Energy Efficiency Advisory Council and an Income Eligible Best Practices Committee that provide guidance on income eligible utility-sponsored programs in the state.

Customers typically qualify for fuel assistance and other qualifying government assistance programs and the utility Discount Rate. Customers with a high WAP score and high energy burden are given priority. CAP agencies leverage additional funding from the Department of Energy and DHCD for heating systems and health and safety repairs. CAPs leverage utility funds and WAP funds for repairs of health and safety measures such as knob and tube removal, asbestos removal, combustion safety, mold and moisture remediation, roof repair, pest remediation and others.

In 2019, according to National Grid, it achieved 15,646 MWh energy savings, while spending $33,370,919 on its low-income electric programs and served 9,259 electric low-income customers. In 2019, according to Eversource, it achieved 0.45 MMtherms of energy savings, while spending $11,181,028 on its low-income natural gas programs and served 2,763 natural gas low-income customers.

Multifamily Programs

Both Eversource and National Grid the Residential Coordinated Delivery initiative, which includes services to single-family homes, including free-standing town homes, smaller multi-unit buildings, such as those with three stories or less, and larger multi-unit buildings, such as those with four stories or more, or with a centralized heating system. It offers energy assessments that identify all cost-effective efficiency improvement or replacement opportunities regardless of fuel source for market rate properties with four or more dwellings. Utilizing a “whole facility” approach, the assessments focus on a facility's thermal envelope (shell insulation and air leakage conditions) as well as lighting and mechanical systems. The program also assesses in-unit savings potential for tenants. Improvements that may be eligible for incentives include lighting upgrades/controls, occupancy sensors, water heating equipment, domestic hot water measures, programmable thermostats, insulation, air sealing, heating and cooling equipment upgrades/controls, ENERGY STAR appliances and other improvements as determined on a site-specific basis. Eligible measures for the program include insulation, air sealing, light fixtures, and hot water and heating equipment, as well as heating and cooling equipment, air compressors, and energy management systems.

Additionally, these utilities offer the Low Income Multi-Family Energy Retrofits Program. This program provides eligible projects the use of an online tool to benchmark a development/building’s energy use for one year, two building assessments to identify energy-saving opportunities (including electrical and heating audits, and installation of eligible cost-effective energy conservation measures. Eversource and National Grid also offer the Multi-Family Retrofit program, which offers multifamily energy assessments that identify all energy efficiency opportunities regardless of fuel source. The program focuses on multi-family dwellings with 5 or more units on a property. The program also addresses problems associated with mixed-use buildings. Eligible measures for the program include insulation, air sealing, light fixtures, and hot water and heating equipment, as well as heating and cooling equipment, air compressors, and energy management systems.

In 2019, according to National Grid, it achieved 19,181 MWh in energy savings. National Grid’s spending and participation data was not available. In 2019, according to Eversource, it saved 0.60 MMtherms, while spending $7,847,943 on its multifamily gas programs and serving 13,900 multifamily housing units.

Last Updated: July 2021