State and Local Policy Database

Low-Income and Multifamily EE Programs

Utilities are well suited to design and implement programs to reach traditionally under-resourced markets, such as those with lower incomes or residents of multifamily buildings. Cities can assist utilities by helping with program outreach and coordination. Energy efficiency programs can help alleviate this high burden. Both IOUs and munis are well suited to design programs for low-income and multifamily residents.

This sub-category includes information on low-income programs, such as: program descriptions, savings and customers served in the most recent year; program best practices such as comprehensiveness, partnerships, number of programs, braiding funding for health and safety, and local government funds for weatherization or low-income efficiency. For multifamily programs, this section includes program descriptions, information on whether the electric and natural gas multifamily programs are comprehensive, as well as savings and customers served in the most recent program year.

Low-Income Programs

The NM Energy Smart Home program combines funds from PNM, New Mexico Gas, WAP and LIHEAP. The program offers up to $5,500 in energy efficiency upgrades per home, including insulation, caulking, new windows, and or new heating systems. Community action agencies implement the program, using a combination of federal and utility dollars. PNM also offers a low-income Home Energy Checkup program. For income-qualified customers, the program fee is waived, and customers can also qualify for a new ENERGY STAR refrigerator as part of their full energy assessment, which includes direct install measures such as LED lighting, low-flow showerheads, power strips, and faucet aerators. In 2017, New Mexico Gas served 467 households and saved a total of 0.15 MMtherms of energy. Savings data was not available for PNM’s low-income programs.

Multifamily Programs

PNM’s Multifamily Energy Efficiency program is designed to meet the needs of the hard-to-reach multifamily customer segment through offering an attractive mix of low-cost direct install measures, such as lighting replacement, along with deeper savings measures such as upgrades to cooling equipment. In 2017, the program completed 65 projects comprising about 5,770 dwelling units (about which 54% were occupied by low-income tenants) and saved 4,059 MWh of energy.

New Mexico Gas offers a Multi-Family Program that provides incentives to multifamily property owners to increase their energy efficiency of their properties, offering a mix of measures such as insulation, windows, furnaces and boilers, efficient water fixtures, weatherization, water heaters, smart thermostats, and other gas-saving measures. ICAST (International Center for Appropriate and Sustainable Technology), a nonprofit, managers and implements the multifamily program for New Mexico Gas. In 2017, the NM Gas Multifamily program served 2,113 units and saved 0.15 MMtherms.

Last Updated: March 2019

Low-Income Programs

At this time, VEP&L and Washington Gas do not offer energy efficiency programs targeted at low-income customers.

Multifamily Programs

VEP&L offers the Multifamily Heat Pump Tune-Up program, as for Wahington Gas, this utiltiy offers the Virginia Multifamily Piping Pilot Program which provides contributions to offset the cost of installing gas piping from the outlet of each meter to every residence in multifamily properties.

Updated: May 2017

Low-Income Programs

Georgia Power offers the Energy Assessment and Solutions Program (EASP), which assists income-eligible customers with energy savings through education and free home-efficiency improvements. Qualifying customers receive a complimentary in-home assessment to identify potential energy-saving opportunities. The program has an outreach coordinator who works with various organizations to promote the program, such as food banks, senior citizen organizations, churches, local government agencies, and community partners. The program serves both single and multifamily properties. In 2017, Georgia Power’s low-income program served 1,058 customers. Energy savings in 2017 were not available.

Atlanta Gas Light does not offer energy efficiency programs aimed at low-income customers at this time.

Multifamily Programs

Georgia Power offers the EarthCents Program for multifamily properties.  This program is designed to provide multifamily developers with incentives to construct more energy-efficient buildings that would be built following standard building codes. Georgia Power’s Residential Home Energy Improvement Program (HEIP) promotes a comprehensive, whole house approach to improving the energy efficiency and comfort of existing homes and includes multiple participation paths to appeal to both multifamily and single family residential customers. In 2017, Georgia Power saved 7,151 MWh from its multifamily programs and served 5,961 properties.

Atlanta Gas Light does not offer energy efficiency programs targeted at multifamily properties at this time.

Last Updated: March 2019

Low-Income Programs

Xcel Energy offers a portfolio of dual fuel programs to serve low-income residential customers, including the Single-Family Weatherization Program, the Low-Income Multifamily Weatherization Program, Low-Income Nonprofit Program, and Low-Income Energy Savings Kit Program. These programs provide no-cost weatherization measures through third-party product implementers. Measures include weatherstripping, insulation, replacement of inefficient furnaces and refrigerators, water efficiency measures, and installation of efficient lighting. Xcel Energy partners with the Colorado Energy Office and Energy Outreach Colorado, which actively work on low-income customer programs. Additionally, Xcel offers energy-savings kits to low-income customers. Xcel Energy’s low-income programs target high energy users and elderly customers and streamline eligibility through the federal Low-Income Home Energy Assistance Program and Weatherization Assistance Program income qualifications.

In 2017, Xcel Energy saved 6,148 MWh and 0.81 MMtherms of energy from its low-income programs, while serving 7,121 electric and 8,085 natural gas customers. Households served include those receiving energy-saving kits and those participating in weatherization programs.

Multifamily Programs

Xcel offers the Multifamily Weatherization Program. This comprehensive program provides funding for a wide variety of natural gas and electric equipment retrofits, process improvements, facility audits and studies for low-income multifamily buildings. The company's rebates supplement federal weatherization grants to produce incremental, cost-effective natural gas and electric savings. Each submitted project is evaluated using a custom analysis by the company's energy efficiency engineers to determine cost-effectiveness. In some cases, rebates for additional energy-saving equipment are also made available.

In 2017, Xcel Energy’s Multifamily program saved 1,885 MWh and 0.14 MMtherms of energy and served 40 electric and 29 natural gas customers. Customers served do not include those who also received low-income weatherization.

Last Updated: March 2019

Low-Income Programs

Austin Energy offers a portfolio of low-income efficiency programs to its low-income residential customers, including weatherization assistance, AC rebate and loans, AC tune ups, direct install, and multifamily weatherization assistance program rebates. The weatherization program provides energy efficiency measures such as air infiltration reduction, attic insulation, solar screens, health and safety devices (e.g., smoke and carbon monoxide detectors), water conservation devices, LED lighting, duct system repairs and replacements, and air conditioning tune-ups. Austin Energy works in collaboration with the City of Austin Neighborhood Housing Program, the Green and Healthy Home Initiative, and with local housing repair coalition nonprofits in a referral network. This network provides structural and roofing repairs to low-income customers, and Austin Energy’s Weatherization Assistance Program provides the weatherization components. Austin Energy streamlines its eligibility requirements to make it easier for customers to enroll, and it targets high energy users and elderly customers for its low-income programs. For its weatherization program, Austin Energy partners with community nonprofits such as Family Eldercare and with other city departments such as the Austin Fire Department. Austin Energy also initiated a low-income multifamily weatherization program to focus on apartment complexes meeting certain low-income housing requirements.

In 2017, Austin Energy achieved 6,329 MWh in energy savings from its low-income programs and served 4,910 low-income households.  

Texas Gas Service provides a Free Natural Gas Equipment Weatherization Program for low-income customers. This program provides a number of free services for customers on fixed or moderate incomes, as well as for the elderly and those with disabilities. Services include free installation of new and replacement wall and central furnaces, natural gas water heaters, and ranges.

In 2017, Texas Gas Service served 131 low-income households. Savings values for 2017 were not available.

Multifamily Programs

Austin Energy offers the Power Saver Program for multifamily properties. This comprehensive program offers no-cost direct install of cycle-saver water heater timers, as well as rebates for energy saving heat pump water heaters, ceiling insulation, duct improvement, solar shading, window replacement, cool roofs, lighting, HVACs, and solar water heaters. Eligibility is determined through an on-site energy audit. In 2017, Austin Energy saved 1,901 MWh and served 906 units through its program.

At this time, Texas Gas Service does not offer energy efficiency programs targeted at multifamily properties.

Last Updated: March 2019

Low-Income Programs

PG&E and SoCal Gas jointly offer the Energy Savings Assistance Program to qualified low-income residential customers. The program provides direct installation of lighting efficiency upgrades, HVAC tune-ups, smart power strips, and refrigerator recycling/replacement in order to reduce energy consumption in low-income households. This program is implemented statewide by investor-owned utilities under the direction of the California Public Utilities Commission. It leverages the federal Weatherization Assistance Program, Low-Income Home Energy Assistance Program, and Low-Income Weatherization Program offerings. In 2017, PG&E’s low-income programs achieved energy savings of 59,263 MWh serving 87,052 electric customers. SoCal Gas saved 1.55 MMtherms while serving 93,790 customers in 2017.

Multifamily Programs

PG&E offers the California New Homes Multifamily Program. This comprehensive program provides support for saving energy in the residential new construction sector with a cross-cutting focus on sustainable design and construction, green building practices, energy efficiency, and emerging technologies. Through a combination of education, design assistance and financial support, the programs work to encourage building and related industries to exceed California's Title 24 energy efficiency standards. Additionally, PG&E offers the Multifamily Properties Energy-Efficiency Rebates Program (MUP)which offers rebates to owners and managers of existing multifamily properties to help maximize comprehensive energy efficiency improvements to individual tenant units and common areas for apartment buildings, mobile home parks, and condominium complexes. Rebates are available for products installed in both common areas and units. Additionally, the PG&E Multifamily Upgrade Program (MUP) promotes and facilitates energy-efficient retrofits of multifamily housing (“projects”) through program coordination, technical support, and cash incentives. In 2017, PG&E’s multifamily portfolio saved 29,443 MWh and served 6,317 units.

SoCal Gas offers a portfolio of multifamily efficiency programs. The Multifamily Direct Therm Savings Program and the On-Demand Efficiency Program to provide energy audits and installation of energy efficiency measures. The Multifamily Energy Efficiency Rebate Program offers rebates for the purchase and installation of energy efficiency measures in apartment dwelling units, common areas, condominium complexes, and mobile home parks. The Multifamily Whole Building Home Upgrade Program provides a comprehensive long-term building strategy with energy efficiency retrofit measures identified through an investment grade audit. The Central Water Heater Multifamily Building Solutions Program offers property owners a comprehensive engineering assessment and incentives for upgrading the central water heater system. In 2017, SoCal Gas saved 0.48 MMtherms and served 5,342 units through its multifamily programs.

Last Updated: March 2019

Low-Income Programs

Baltimore Gas and Electric offers the EmPOWER Low Income Energy Efficiency Program to qualified low-income residents, including both renters and homeowners. This program is implemented by the Maryland Department of Housing and Community Development (DHCD) and offers both single-family and multifamily low-income dual fuel programs. The Baltimore City Department of Housing and Community Development partners with the State and BGE to administer and implement local low-income efficiency programs. These programs provide no-cost energy efficiency upgrades including installation of insulation, air sealing, replacement of old refrigerators and HVAC systems, health and safety measures, and water efficiency measures. DHCD streamlines eligibility requirements by automatically approving applicants from the Maryland Office of Home Energy Programs for the EmPOWER Maryland programs. In 2017, BG&E’s low-income programs saved 2,378 MWh and 0.23 MMtherms and served 2,619 households.  

Multifamily Programs

Baltimore Gas and Electric offers the Residential Retrofit: Quick Home Energy Check-Up for Multifamily (MEEHA) program. This comprehensive program provides loans and grants to multifamily rental properties for energy audits and purchase/installation of energy saving measures. Energy efficiency measures eligible for funding include lighting retrofits, hot water heater retrofits and replacements, ENERGY STAR qualified HVAC systems, insulation, windows, draft stopping and duct sealing, appliances and fixtures, hot water conservation measures, and renewable energy generation and water heating equipment. Additionally, this utility offers the Master-Metered Multi-Family Quick Home Energy Check-Up Program for master-metered multifamily properties. This comprehensive program offers direct install of high efficiency CFLs, LEDS, low-flow showerheads, pipe insulation, faucet aerators, water heater tank wrap, water heater temperature turndown and smart strips. In 2017, BG&E’s multifamily programs saved 216 MWh and 0.0003 MMtherms and served 1,049 households.

Last Updated: March 2019

Low-Income Programs

At this time, Alabama Power and Alagasco do not offer energy efficiency programs targeted at low-income customers. The City of Birmingham—through the Citywide Rehab Program, 100 Homes, 100 Days—has dedicated $1 million to fund residential weatherization.

Multifamily Programs

At this time, Alabama Power and Alagasco do not offer energy efficiency programs targeted at multifamily properties.

Last Updated: April 2019

Low-Income Programs

The state of Massachusetts is served by the Low-Income Energy Affordability Network (LEAN), which is a network of Community Action Agencies, public and private housing owners, government organizations and public utilities that work together to provide low-income efficiency solutions in the state. Through LEAN, both Eversource and National Grid participate in the dual fuel Low-Income Single Family Core Initiative and Multifamily Initiative, which are available to qualified low-income residential customers. The single-family program provides no-cost energy efficiency measures to residential customers living in one- to four-unit dwellings in which at least 50% of the occupants have incomes at or below 60% of the state median income. Eligible measures for this program include insulation, air sealing, repairing or replacing heating systems, health and safety wares, water efficiency measures, and lighting fixtures.

The program targets high energy users and elderly households and also streamlines eligibility requirements by automatically enrolling customers on the discount rate or who receive LIHEAP funds. The initiative is implemented by local Community Action Program (CAP) Agencies and is integrated with the Department of Housing and Community Development’s (DHCD) Weatherization Assistance Program (WAP). There is also a statewide Energy Efficiency Advisory Council and a Multifamily Advisory Committee that provide guidance on low-income utility-sponsored programs in the state.

In 2017, according to Eversource, it achieved 22,047 MWh in energy savings from its low-income programs and served 21,716 low-income customers. In 2017, National Grid achieved 1.29 MMtherms in energy savings from its low-income programs and served 6,795 households.

Multifamily Programs

Both Eversource and National Grid offer their core multifamily initiative called the Multi-Family Buildings Program. This comprehensive program offers multifamily energy assessments that identify cost-effective efficiency improvement or replacement opportunities for market rate properties with four or more dwellings. Utilizing a “whole facility” approach, the assessments focus on a facility's thermal envelope (shell insulation and air leakage conditions) as well as lighting and mechanical systems. The program also assesses in-unit savings potential for tenants. Improvements that may be eligible for incentives include lighting upgrades/controls, occupancy sensors, water heating equipment, domestic hot water measures, programmable thermostats, insulation, air sealing, heating and cooling equipment upgrades/controls, ENERGY STAR appliances and other improvements as determined on a site-specific basis. Additionally, these utilities offer the Low Income Multi-Family Energy Retrofits Program. This program provides eligible projects the use of an online tool to benchmark a development/building’s energy use for one year, two building assessments to identify energy-saving opportunities (including electrical and heating audits, and installation of eligible cost-effective energy conservation measures.

Eversource and National Grid also offer the Multi-Family Retrofit program, which offers multifamily energy assessments that identify all energy efficiency opportunities regardless of fuel source. The program focuses on multi-family dwellings with 5 or more units on a property. The program also addresses problems associated with mixed-use buildings. Eligible measures for the program include insulation, air sealing, light fixtures, and hot water and heating equipment, as well as heating and cooling equipment, air compressors, and energy management systems.

In 2017, Eversource saved 23,495 MWh from its multifamily programs while serving 26,510 households. National Grid saved 1.15 MMtherms while serving 9,252 households. These savings numbers and households served are not mutually exclusive and do overlap with the low-income savings numbers reported previously.

Last Updated: March 2019

Low-Income Programs

Both United Illuminating and Southern Connecticut Gas participate in the Home Energy Solutions—Income-Eligible Program available to qualified low-income residential customers in both single and multifamily buildings. Eversource also runs New Construction, Retail Products, and Residential Financing programs for income-eligible customers. The Home Energy Solutions program provides no-cost weatherization measures and low-cost energy efficiency upgrades. Direct-install weatherization measures include air sealing, duct sealing, lighting fixtures, water efficiency measures, and insulation. Additionally, during the direct install visit, the home receives an energy audit for potential add-on measure installations such as appliances, insulation, window replacement, hot water systems, and HVAC system replacements. The program may include a co-pay associated with the add-on measures. They work with community partners to promote the program, such as local public health departments, nonprofits running lead abatement programs, hospitals, local housing agencies, and Community Action Agencies. HES-IE also coordinates with the Weatherization Assistance Program, as the programs cost share all energy efficiency products to help maximize the WAP funding on health and safety barriers. Additionally, HES-IE partners with lead abatement programs and hospitals to help leverage their health and safety funds to incorporate energy efficiency into as many homes as possible.

In 2017, United Illuminating achieved 3,255 MWh of savings while serving 3,827 customers with their low-income programs. Southern Connecticut Gas’s low-income programs achieved 0.37 MMtherms of savings while serving 1,319 customers in 2017.

Multifamily Programs

Both United Illuminating and Southern Connecticut Gas participate in Energize Connecticut’s Multifamily Initiative. This comprehensive program provides customized solutions for existing multifamily properties with five or more dwelling units, and includes: assistance with energy efficiency upgrade projects, comprehensive energy assessments of the building's energy-saving opportunities, and incentives and financing for energy-saving efficiency upgrades.

The Multifamily Initiative is offered to property managers and building owners for both market-rate and low-income properties. The Multifamily Initiative is open to any customer, regardless of heating fuel type, within the UI and SCG service territories. The Multifamily Initiative provides comprehensive energy efficiency upgrades by focusing on the building’s dwelling units, common areas, and exterior spaces. Tenant-occupied areas receive direct install measures, such as air sealing, hot water savings measures, ductwork sealing, and the installation of energy-efficient lighting. The Multifamily Initiative also provides incentivizes for add-on measures, which may include insulation, heating and cooling equipment, hot water heating equipment, appliances, windows, smart Thermostats, and lighting fixtures and controls.

In 2017, United Illuminating’s multifamily efficiency programs achieved 1,241 MWh and served 2,140 customers with their multifamily programs. Southern Connecticut Gas saved 0.03 MMtherms and served 856 customers with their multifamily programs in 2017.

Last Updated: March 2019

Low-Income Programs

NYSERDA offers the EmPower New York program to qualified low-income residential National Grid customers. This program addresses both electric and natural gas end uses, while providing no-cost energy efficiency solutions including air sealing, insulation, replacement of inefficient refrigerators and freezers, water efficiency measures, thermostats, and new energy-efficient lighting in order to reduce energy consumption. Additionally, the EmPower program includes health and safety checks of smoke detectors and appliances. Households that receive HEAP benefits, utility bill payment assistance, or participate in the federal Weatherization Assistance Program are automatically eligible. NYSERDA’s Multifamily Performance Program and RetrofitNY initiatives also have low-income saving components. See the next section for more information.

In 2017, NSYERDA’s low-income programs achieved 1,791 MWh savings for National Grid’s service territory while serving 4,218 customers. NYSERDA’s programs achieved 0.29 MMtherms savings while serving 1,265 customers for National Fuel Gas in 2017.

Multifamily Programs

NYSERDA’s Multifamily Performance Program provides incentives for owners to incorporate energy efficiency into affordable buildings for National Grid customers. A Multifamily Building Solutions Provider will work with the owner to evaluate the building’s systems holistically, creating a customized plan aimed at generating a minimum of 20% source energy savings along with reduced energy bills. For projects that could reach deeper energy savings, the High-Performance Component targets a minimum of 40% source energy savings with a maximum post-construction source energy use intensity (EUI) of 100 kBtu/sq ft./yr.

In 2018, NYSERDA launched the RetrofitNY initiative. The goal of this program is to drive market transformation by industrializing and standardizing the design and construction processes to achieve deep levels of cost compression, which will drive large scale adoption of deep energy and net zero retrofits in multifamily buildings. RetrofitNY approaches retrofits from a whole building perspective and targets multiple health and resiliency benefits as associated outcomes of building work-scope. NYSERDA funds are used in conjunction with other subsidy and financing offered from local, state and federal sources as a financing package coordinated through relevant affordable housing agencies.   

In 2017, NYSERDA’s multifamily programs achieved 2,676 MWh savings and served 953 National Grid customers. Data on NYSERDA savings for National Fuel Gas are not available for 2017.

Last Updated: March 2019

Low-Income Programs

Duke Energy Carolinas offers the Neighborhood Energy Saver (NES) Program to qualified low-income residential customers. This weatherization assistance program provides many direct-install measures such as lightbulbs, aerators, showerheads, weather stripping, door sweeps, caulk and insulation, and water heater adjustments. The NES program reaches out to local government (mayors, city council, community leaders) for involvement in the kickoff event and to provide support for the program.

Duke Energy Carolinas also offers the Residential Income-Qualified Energy Efficiency and Weatherization Assistance for Individuals Program to qualified low-income residential customers. This weatherization assistance program provides, on the basis of need, measures provided under the NES Program, additional insulation, air sealing, refrigerator replacement, and electric HVAC system replacement. Both programs are administered in coordination with local agencies that administer state weatherization programs and other agencies selected by Duke Energy.

In 2017, according to Duke Energy Carolinas it achieved 3,058 MWh in energy savings from its low-income programs, while serving 8,728 low-income customers.

At this time, Piedmont Natural Gas does not offer energy efficiency programs targeted at low-income customers.

Multifamily Programs

Duke Energy Carolinas offers the Multifamily Energy Efficiency Program. This program offers no-cost direct install of high efficiency light bulbs, faucet aerators, showerheads and hot water pipe wrapping in multifamily building units. In 2017, according to Duke Energy Carolinas, it achieved 13,130 MWh savings and served 95,224 units with its multifamily program.

Piedmont Natural Gas does not offer energy efficiency programs targeted at multifamily properties at this time.

Last Updated: March 2019

Low-Income Programs

Until June 1, 2017, the Department of Commerce and Economic Opportunity (DCEO) ran the Illinois Energy Now program, which provided a portfolio of dual fuel electric and natural gas efficiency programs administered by the state, targeting households at 80% of the area median income. Section 8-103 of the Public Utilities Act directed ComEd and Peoples Natural Gas to coordinate with DCEO regarding the implementation of these programs. On June 1, 2017, the Illinois Energy Now program was closed, and the DCEO handed off administration of the state’s low-income efficiency programs to the utilities.

From June through December 2017, ComEd offered four income-qualified programs, including 1) the Single-Family Retrofits, 2) Multi-Family Retrofits, 3) Affordable Housing New Construction, and 4) Public Housing Authority Program. These programs have continued to be offered in 2018, and new programs are also being offered, including 5) Income Eligible Lighting Discounts, 6) Food Bank LED Distribution, and 7) Income Eligible Kits.

Each of the seven programs partners with local community groups, including nonprofits, food banks, religious organizations, and for-profit groups. ComEd coordinates program delivery with the state’s Weatherization Assistance Program. For programs coordinated with WAP, health and safety costs are split 50-50 between state and utility programs. For projects in partnership with Chicago Bungalow Associate and Elevate Energy, as well as the Public Housing Program, the utilities cover 100% of the necessary health and safety costs. Additionally, projects completed under the Affordable Housing New Construction Program typically leverage Illinois Housing Development Authority funding for health and safety measures.

Peoples Gas runs numerous Income-Eligible programs in five program categories: 1) Illinois Home Weatherization Assistance Program (IHWAP), 2) Single-Family Income Eligible Program, 3) Multi-Family Income Eligible Program, 4) Affordable Housing New Construction, and 5) Multi-Family Public Housing Authority (PHA) Program.

Peoples Gas works with many organizations to implement their programs. For the Single-Family Income-Eligible (SFIE) Program, Peoples Gas partners with the Chicago Bungalow Association (CBA) for outreach and customer intake support. Within the Income-Eligible Multi-Family (IEMF) Pilot Program, Peoples Gas partnered with Elevate Energy for outreach and implementation support. The Public Housing Authority program (PHA) partnered with the University of Illinois Urbana Champaign (UIUC) to implement the program. With the Illinois Housing Weatherization Assistance Program (IHWAP) program, Peoples Gas and North Shore Gas partners with non-profit Community Action Agencies within Cook County and Lake County. The Illinois Housing Weatherization Assistance Program (IHWAP) braids federal funding to include health and safety measures as part of the program offering to customers. 

In 2017, ComEd achieved 2,896 MWh of energy savings while serving 922 unique participants (777 in the single-family program, 128 multifamily retrofits, 1 affordable housing new construction, and 16 public housing authority program participants). In 2017, Peoples Gas achieved 0.32 MMtherms of savings while serving 1,948 unique units/projects.

Multifamily Programs

ComEd offers the Multi-Family Energy Assessment Program, which provides free energy assessments and no-cost direct install of energy-saving measures to help reduce energy usage in multifamily tenant units. They also offer the Multi-Family Common Area Pilot Program, which serves existing multifamily properties with three or more units and provides no-cost direct install measures and contractor installed lighting technologies in common areas, garages, and exteriors. The pilot includes programmable thermostats, vending misers, and screw-based LEDs.

Peoples Gas also offers the Multi-Family Program. This comprehensive program offers free energy assessments for multifamily building owners and no-cost direct install of high efficiency showerheads, faucet aerators, programmable thermostats, pipe insulation and compact fluorescent bulbs (CFLs). Rebates for additional energy-saving equipment are also available. This comprehensive program is jointly-delivered with ComEd and offers free energy assessments for multi-family building owners and no-cost direct installation of high efficiency showerheads, faucet aerators, programmable thermostats, pipe insulation and high-efficiency lighting. Rebates for additional energy-saving equipment are also available.

In 2017, ComEd achieved 9,882 MWh of savings from multifamily programs and served 2,123 properties. In 2017, Peoples Gas achieved 2.32 MMtherms of savings and served 12,340 unique units with its multifamily programs.

Last Updated: March 2019

Low-Income Programs

SDG&E offers the Energy Savings Assistance (ESA) Program, which provides renters or owners with energy-efficient lighting, water efficiency measures, health and safety measures, door and window replacement, appliance upgrades, insulation, weatherstripping, and caulking. SDG&E also offers the Middle Income Direct Install (MIDI) Program to qualified residential customers. This program provides no-cost energy efficiency measures to customers who meet income eligibility criteria (201-300% of the federal poverty line) within SDG&E’s service territory. SDG&E also partners with over 200 community partners to reach eligible customers, as well as 2-1-1 San Diego who provides enrolment services for SDG&E’s ESA program in addition to other state and local programs. SDG&E streamlines eligibility requirements for customers enrolled in other bill assistance programs. In addition, SDG&E leverages local LIHEAP agency dollars to provide health and safety repairs and services not offered through the ESA program, such as water heaters for renters.

In 2017, according to SDG&E, it achieved 3,619 MWh and 0.22 MMtherms in energy savings from its low-income programs, while serving 21,677 customers.

Multifamily Programs

SDG&E offers the Multifamily Properties Energy-Efficiency Rebates Program. This comprehensive program provides rebates for the installation of energy efficient products in apartment buildings, mobile home parks and condominium complexes. Rebates are available for products installed in both common areas and units. In 2017, the program included AC diagnostics, duct testing and sealing, low-flow showerheads, faucet aerators, tier-2 smart power strips, occupancy sensors, furnace and tankless water heater upgrades, and LED lighting in units and common areas. The City formally partners with SDG&E to target the multifamily sector.

Last Updated: March 2019

Low-Income Programs

Duke Energy Ohio offers the Low Income Services, Pay for Performance, and the Neighborhood Energy Saver program to qualified low-income customers. Customers may receive energy efficiency products and services such as compact fluorescent bulbs (CFLs), low-flow showerheads and faucet aerators, water heater wraps, HVAC cleaning, HVAC filters, and energy efficiency education. The Pay for Performance program is offered through a partnership with People Working Cooperatively (PWC) and provides low-income customers with whole-house weatherization services. The Neighborhood Energy Saver program partners with local government and community publications to alert customers of the work that will be done and that might be available to them.

In 2017, according to Duke Energy Ohio, it achieved 2,569 MWh in energy savings from its low-income programs, while serving 1,120 customers. These programs are electric only, with no gas savings or spending reported.

Multifamily Programs

Duke Energy Ohio’s Multifamily Energy Efficiency Program provides apartment complexes with free and installed lighting and water measures. Franklin Energy administers the program, targeting buildings with four or more units. The program includes direct install measures such as LED bulbs and water-saving measures. In 2017, the program saved 143 MWh of energy and served 1 building.   

Last Updated: March 2019

Low-Income Programs

CEI offers the Community Connections Residential Low-Income Program, which includes weatherization measures, health and safety measures, and energy efficiency education. Ohio Partners for Affordable Energy (OPAE) administers the low-income program and works with the utility to coordinate program implementation by local agencies. We were unable to verify program savings or customers served in 2017.

Dominion East Ohio offers the Housewarming Program which provides home weatherization assistance to income-eligible customers with the purpose of increasing energy efficiency and reducing energy costs. Through the Housewarming Program, eligible customers receive free weatherstripping, attic and sidewall insulation, door sweeps, smoke detectors, programmable thermostats, as well as the repair or replacement of certain natural gas appliances and heating systems. The program is administered by the Cleveland Housing Network (CHN) in partnership with the Home Weatherization Assistance Program (HWAP), Electrical Partnership Program (EPP), Cleveland Public Power Program, First Energy’s Community Connections Program, Water Conservation, and other partner agencies. In 2017, according to Dominion East Ohio saved 0.80 MMtherms of energy while serving 1,677 households.

Multifamily Programs

At this time, CEI and Dominion East Ohio do not offer energy efficiency programs targeted at multifamily properties.

Last Updated: March 2019

Low-Income Programs

AEP Ohio offers the Community Assistance Program to qualified low-income residential customers. The program includes health and safety measures, water efficiency measures and appliance upgrades. The program coordinates with the Weatherization Assistance Program and partners with community action agencies to reach customers and provide combined funding. The program targets high energy users to participate in the program. In 2017, according to AEP Ohio, it achieved 6,050 MWh in energy savings from its low-income programs, while serving 4,397 low-income customers.

Columbia Gas of Ohio offers its WarmChoice program to income eligible homeowners and renters with high natural gas usage. Through this program, customers receive no cost energy efficiency measures including air sealing, and attic and sidewall insulation. Gas appliances are inspected for safety and repaired or if necessary, replaced with high efficiency models. The program targets participants of the Percentage of Income Payment Plan (PIPP Plus) program and Low-Income Home Energy Assistance Program (LIHEAP). Columbia Gas of Ohio partners with the federal Home Weatherization Assistance Program (HWAP) in order to leverage funding and maximize services to customers. In 2017, according to Columbia Gas of Ohio, it achieved 0.59 MMtherms in energy savings from its low-income program, while serving 1,967 low-income customers.

Multifamily Programs

AEP Ohio offers the Residential Multi-family program, which includes direct install measures such as LED bulbs, LED nightlights, low-flow showerheads, low-flow faucet aerators and smart power strips. This program targeted individually-metered complexes with five or more residential units. Installation appointments are arranged through the facilities’ property management. In 2017, the program served 5,214 customers installing 87,143 measures at the properties. Energy savings information are not available.

Columbia Gas of Ohio offers a Multifamily Audit program for buildings with 5-10 units through its Home Energy Audit and Rebate Program. Columbia also launched a pilot for low-income multifamily customers through its WarmChoice program, offering no cost weatherization service to customers living in multifamily units. Additionally, Columbia has a multifamily component of its EfficiencyCrafted Homes program which works with builders to construct new residences that are built above energy code. In 2017, Columbia Gas’s multifamily program efforts achieved 0.05 MMtherms of savings while serving 1,271 households.

Last Updated: March 2019

Low-Income Programs

Oncor offers the Hard-to-Reach Standard Offer Program and a Targeted Low-Income Weatherization Program to qualified low-income residential customers. The Hard-to-Reach program is designed to achieve energy and demand savings with the installation of a wide range of energy efficiency measures at low or no cost. Service providers implement the energy-saving measures and their costs are offset by incentives paid by Oncor. Measures include duct sealing, water efficiency measures, insulation, weatherstripping, and caulking. Oncor is also implementing a Targeted Weatherization Program through the Texas Association of Community Action Agencies (TACAA), which provides funds to designated federal Weather Assistance Program (WAP) subrecipient agencies. This enables them to provide weatherization services to low-income residential electric distribution customers. Energy-efficient measures installed include aerators, attic insulation, air infiltration, central air conditioning units, central heat pumps, duct improvement, floor insulation, and ENERGY STAR® refrigerators and windows. Customers are automatically enrolled in Oncor’s low-income programs if they are enrolled in the Percentage of Income Payment Plan (PIPP), Home Weatherization Assistance Plan (HWAP), or Home Energy Assistance Program (HEAP).

In 2017, according to Oncor’s demand-side management report, it achieved 22,142 MWh in energy savings from its low-income programs, while serving 6,692 low-income customers.

At this time, Atmos Energy does not offer energy efficiency programs targeted at low-income customers in the City of Dallas.

Multifamily Programs

At this time, Oncor and Atmos Energy do not offer energy efficiency programs targeted at multifamily properties.

Last Updated: March 2019

Low-Income Programs

Xcel Energy offers a portfolio of dual fuel programs to serve low-income residential customers, including the Single-Family Weatherization Program, the Low-Income Multifamily Weatherization Program, Low-Income Nonprofit Program, and Low-Income Energy Savings Kit Program. These programs provide no-cost weatherization measures through third-party product implementers. Measures include weatherstripping, insulation, replacement of inefficient furnaces and refrigerators, water efficiency measures, and installation of efficient lighting. Xcel Energy partners with the Colorado Energy Office and Energy Outreach Colorado, which actively work on low-income customer programs. Additionally, Xcel offers energy-savings kits to low-income customers. Xcel Energy’s low-income programs target high energy users and elderly customers and streamline eligibility through the federal Low-Income Home Energy Assistance Program and Weatherization Assistance Program income qualifications.

In 2017, Xcel Energy saved 6,148 MWh and 0.81 MMtherms of energy from its low-income programs, while serving 7,121 electric and 8,085 natural gas customers. Households served include those receiving energy-saving kits and those participating in weatherization programs.

Multifamily Programs

Xcel offers the Multifamily Weatherization Program. This comprehensive program provides funding for a wide variety of natural gas and electric equipment retrofits, process improvements, facility audits and studies for low-income multifamily buildings. The company's rebates supplement federal weatherization grants to produce incremental, cost-effective natural gas and electric savings. Each submitted project is evaluated using a custom analysis by the company's energy efficiency engineers to determine cost-effectiveness. In some cases, rebates for additional energy-saving equipment are also made available.

In 2017, Xcel Energy’s Multifamily program saved 1,885 MWh and 0.14 MMtherms of energy and served 40 electric and 29 natural gas customers. Customers served do not include those who also received low-income weatherization.

Last Updated: March 2019

Low-Income Programs

DTE offers the Energy Efficiency Assistance Program which provides recommendations, financial assistance and education to income-qualified customers and assists them in reducing their energy use and managing their utility costs. The program leverages the services provided by member agencies of the Michigan Community Action Agency Association (MCAAA), municipalities, counties, public housing commissions, faith-based institutions, community development corporations, and nonprofit organizations with existing housing and energy programs. DTE does not pay incentives directly to its income-qualified customers; instead the program delivers incentive funding to these customers through a variety of in-kind services. These services include weatherization plus the replacement of inefficient refrigerators with ENERGY STAR® models in single-family homes and low-income multifamily dwellings, as well as in-home consultation and installation of energy-efficient measures through the Home Energy Consultation (HEC) Program for income-qualified customers.

DTE streamlines eligibility requirements by using the same requirements as many other programs for low-income customers. Through the Energy Efficiency Assistance program, DTE partners directly with local agencies, municipalities, counties, public housing commissions, faith-based institutions, community development corporations, and nonprofit organizations to offer housing and energy programs. DTE also offers three additional programs for low-income customers: 1) the Multi-Family Low-Income, 2) Home Energy Consultation Low-Income, and 3) Home Energy Reports for low-income customers.

In 2017, according to DTE, it achieved 29,077 MWh and 2.08 MMtherms in energy savings from its low-income programs, while serving 99,563 electric and 105,686 natural gas customers.

Multifamily Programs

DTE provides two comprehensive programs for multifamily properties. The Multifamily In-Unit Improvements Program offers no-cost direct install of energy efficient lighting, showerheads, faucet aerators, programmable thermostats, and pipe wrap installation where units have electric water heating. The program also conducts a free energy assessment to identify other potential energy-saving upgrades. Additionally, these utilities offer the Multifamily Common Areas Improvements Program, which offers rebates for common area measures such as interior and exterior lighting, furnace/boiler upgrades, water heating, air conditioning, building and duct insulation, programmable thermostats, and ENERGY STAR windows.

In 2017, according to DTE, the program saved 5,704 MWh and 0.43 MMtherms while serving 10,780 electric and 8,843 natural gas customers.

Last Updated: March 2019

Low-Income Programs

EPE offers the Low Income Residential Solutions Program to qualified low-income residential customers. This program provides incentives through local contractors to assist customers with attic insulation, air infiltration, duct sealing, windows and sliding glass doors, solar screens, HVAC Tune-Ups, refrigerated air, and evaporative to refrigerated air conversions. Customers are automatically eligible for the program if they receive benefits from federal low-income programs including Food Stamps, Medical Assistance, Supplemental Security Income, Public Housing, Temporary Assistance to Needy Families, Children’s Health Insurance Program, or Qualified Medicare Beneficiary. The utility works with local governmental agencies and nonprofit organizations such as the Housing Authority of the City of El Paso (HACEP) and United Way to inform customers of the availability of these programs.

In 2017, according to EPE, it achieved 1,452 MWh in energy savings from its low-income programs, while serving 5,974 low-income customers.

At this time, Texas Gas Service does not offer low-income energy efficiency programs to customers residing in El Paso.

Multifamily Programs

At this time, EPE and Texas Gas Service do not offer energy efficiency programs targeted at multifamily properties.

Last Updated: March 2019

Low-Income Programs

Oncor offers the Hard-to-Reach Standard Offer Program and a Targeted Low-Income Weatherization Program to qualified low-income residential customers. The Hard-to-Reach program is designed to achieve energy and demand savings with the installation of a wide range of energy efficiency measures at low or no cost. Service providers implement the energy-saving measures and their costs are offset by incentives paid by Oncor. Measures include duct sealing, water efficiency measures, insulation, weatherstripping, and caulking. Oncor is also implementing a Targeted Weatherization Program through the Texas Association of Community Action Agencies (TACAA), which provides funds to designated federal Weatherization Assistance Program (WAP) subrecipient agencies. This enables them to provide weatherization services to low-income residential electric distribution customers. Energy-efficient measures installed include aerators, attic insulation, air infiltration, central air conditioning units, central heat pumps, floor insulation, and ENERGY STAR® refrigerators and windows. Customers are automatically enrolled in Oncor’s low-income programs if they are enrolled in the Percentage of Income Payment Plan (PIPP), Home Weatherization Assistance Plan (HWAP), or Home Energy Assistance Program (HEAP).

 In 2017, according to Oncor, it achieved 22,142 MWh in energy savings from its low-income programs, serving 6,692 low-income customers.

Atmos Energy offers the Keeping the Warmth Program to qualified low-income residential customers in Fort Worth. Measures include natural gas piping repair, attic and wall insulation, gas water heater replacements, duct sealing, caulking, weatherstripping, wall outlet insulation, and faucet aerators. The program targets elderly and disabled households, and households with children under the age of five. Through this program, the utility partners with local communities, weatherization organizations, and community action agencies to help decrease household energy use.  In 2017, according to Atmos Energy, it saved 0.01 MMtherms while serving 190 low-income customers through this program.

Multifamily Programs

At this time, Oncor and Atmos Energy do not offer energy efficiency programs targeted at multifamily properties.

Last Updated: March 2019

Low-Income Programs

Consumers Energy’s Income-Qualified Energy Efficiency Assistance Program provides services to single-family, income-eligible customers to reduce energy consumption and improve comfort in their home. It offers no-cost direct services that include energy efficiency upgrades, home energy assessments and energy-saving education. The program collaborates with local stakeholders, such as the municipal government, Community Action Agencies, Habitat for Humanity, United Way 211, Housing Commissions, and many additional non-profit organizations. The program uses a variety of delivery strategies and delivery channels, such as home energy assessments, food bank lighting distribution, collaboration with community-based organizations, and deeper weatherization measures. The program leverages other funding sources such as the Weatherization Assistance Program (WAP), Low Income Home Energy Assistance Program (LIHEAP), Community Development Block Grant (CDBG), and philanthropic funds to complete housing retrofit/weatherization projects. In 2017, according to Consumers Energy, it saved 5,237 MWh while serving 5,466 low-income customers with their program.

DTE offers the Energy Efficiency Assistance Program which provides recommendations, financial assistance and education to income-qualified customers and assists them in reducing their energy use and managing their utility costs. The program leverages the services provided by member agencies of the Michigan Community Action Agency Association (MCAAA), municipalities, counties, public housing commissions, faith-based institutions, community development corporations, and nonprofit organizations with existing housing and energy programs. DTE does not pay incentives directly to its income-qualified customers; instead the program delivers incentive funding to these customers through a variety of in-kind services. These services include weatherization plus the replacement of inefficient refrigerators with ENERGY STAR® models in single-family homes and low-income multifamily dwellings, as well as in-home consultation and installation of energy-efficient measures through the Home Energy Consultation (HEC) Program for income-qualified customers. DTE streamlines eligibility requirements by using the same requirements as many other programs for low-income customers. Through the Energy Efficiency Assistance program, DTE partners directly with local agencies, municipalities, counties, public housing commissions, faith-based institutions, community development corporations, and nonprofit organizations to offer housing and energy programs. DTE also offers three additional programs for low-income customers: 1) the Multi-Family Low-Income, 2) Home Energy Consultation Low-Income, and 3) Home Energy Reports for low-income customers. In 2017, according to DTE, it achieved 2.08 MMtherms in energy savings from its low-income programs, while serving 105,686 natural gas customers.

Multifamily Programs

The Consumers Energy Multifamily Energy Efficiency Program offers equipment incentives to building owners that include lighting, lighting controls, heating, cooling, ventilation, water heating, building envelope and custom measures, for whole building energy retrofit opportunities for major renovation/new construction. The program also includes direct install measures for tenants and common areas that include lighting, aerators, showerheads, pipe wrap, and thermostats. For income qualified customers, expanded measures are offered for air sealing and insulation, smart thermostat and some appliances. In 2017, according to Consumers Energy, its multifamily program achieved 9,941 MWh while serving 581 customers.

DTE provides two comprehensive programs for multifamily properties. The Multifamily In-Unit Improvements Program offers no-cost direct install of energy efficient lighting, showerheads, faucet aerators, programmable thermostats, and pipe wrap installation where units have electric water heating. The program also conducts a free energy assessment to identify other potential energy-saving upgrades. Additionally, these utilities offer the Multifamily Common Areas Improvements Program, which offers rebates for common area measures such as interior and exterior lighting, furnace/boiler upgrades, water heating, air conditioning, building and duct insulation, programmable thermostats, and ENERGY STAR windows. In 2017, according to DTE, the program saved 5,704 MWh and 0.43 MMtherms while serving 10,780 electric and 8,843 natural gas customers.

Last Updated: March 2019

Low-Income Programs

Both Eversource and Connecticut Natural Gas provide the Home Energy Solutions—Income-Eligible Program to qualified low-income residential customers in both single and multifamily buildings. Eversource also runs New Construction, Retail Products, and Residential Financing programs for income-eligible customers. The Home Energy Solutions program provides no-cost weatherization measures and low-cost energy efficiency upgrades. Weatherization measures include air sealing, duct sealing, lighting fixtures, water efficiency measures, and insulation. Energy-efficient upgrades include appliance replacements, water heaters, HVAC systems, and windows. The program also includes funds to address health and safety issues. The utilities streamline eligibility with the federal Weatherization Assistance Program (WAP) and Low-Income Home Energy Assistance Program (LIHEAP) requirements, as well as the CT Green Bank application. The program is supported by Energize Connecticut and utilities partner with community action agencies to cost share for WAP-funded projects.

Additionally, The Companies have implemented its retail lighting programs directly targeted at the low-income segment of the market. They have done this through outreach to local retailers who serve the hard-to-reach (“HTR”) customer market segment. HTR markets are defined as customers not typically reached through conventional retail and marketing channels, and are typically described in demographic terms (i.e., income-eligible, ethnic, urban, or rural). The Companies’ efforts regarding this market segment began in 2017 with a focused effort of offering LED incentives, marketing, and educational focus to HTR retail outlets and local retailers. Eversource and Connecticut Natural Gas partner with the Department of Energy and Environmental Protection to administer and provide cost-sharing opportunities with the Weatherization Assistance Program (WAP). The utility has limited funding for health and safety barrier remediation and can leverage funding from other sources.

In 2017, according to Eversource, it achieved 16,665 MWh in energy savings from its low-income programs, while serving 21,582 low-income customers. In 2017, according to Connecticut Natural Gas, it achieved 0.73 MMtherms in energy savings from its low-income programs, while serving 1,584 low-income customers.

Multifamily Programs

Both Eversource and Connecticut Natural Gas participate in Energize Connecticut’s Multifamily Initiative.. The Multifamily Initiative accomplishes comprehensive energy efficiency upgrades by assessing the property holistically throughout the building’s dwelling units, common areas, and exterior spaces. A combination of residential and commercial energy savings measures is evaluated, and custom incentives are offered through an incentive commitment letter provided to the property owner. Tenant-occupied areas (e.g., apartments and condominium living spaces) can receive direct install dwelling unit measures as part of these Multifamily Initiative services. These measures include building envelope air sealing, domestic hot water (“DHW”) savings measures, sealing of heating, ventilation, and air conditioning (“HVAC”) ductwork, and the installation of energy-efficient lighting. The Multifamily Initiative also provides incentives for many measures beyond the direct-install dwelling unit measures, called add-on measures, which includes: insulation, HVAC equipment, DHW heating equipment, HVAC and DHW controls, appliances, windows, connected Wi-Fi Thermostats, lighting fixtures and lighting controls in dwelling units, exteriors and common areas and other custom measures.

The Multifamily Initiative is tailored to the multifamily segment and combines aspects of the Companies’ residential energy efficiency programs, such as Home Energy Solutions (“HES”) and HES-Income Eligible, with the Companies’ commercial and industrial (“C&I”) programs, including the Energy Opportunities, Energy Conscious Blueprint, and Small Business Energy Advantage (“SBEA”) programs. This approach offers flexibility to multifamily property owners and their tenants to save energy and money under a seamless umbrella initiative. In 2017, according to Eversource, it achieved 5,129 MWh from its multifamily program while serving 7,950 multifamily customers. In 2017, according to Connecticut Natural Gas, it achieved 0.45 MMtherms from its multifamily program while serving 1,854 multifamily customers.

Last Updated: March 2019

Low-Income Programs

To our knowledge, NV Energy and Southwest Gas do not offer energy efficiency programs targeted at low-income customers.

Multifamily Programs

At this time, NV Energy and Southwest Gas do not offer energy efficiency programs targeted at multifamily properties.

Last Updated: March 2019

Low-Income Programs

Hawai’i Energy offers a few programs targeted at low-income customers, including the Hui-Up and Bulk Appliance Purchase Program–Moloka‘i, Solar Water heater Direct Install program, and Energy Smart 4 Homes (ES4H) program. The Hui-Up and Bulk Appliance Purchase Program–Moloka‘i serves residents of rural areas—such as the island of Moloka‘i—who typically do not have access to an appliance store resulting in barriers for replacement. With no access to an onsite retail location, the cost to ship, deliver and remove the old unit is prohibitive from a financial and logistics perspective. Partnering with local organizations, Hawai‘i Energy brought 296 ENERGY STAR® clothes washers, clothes dryers, window air conditioners and refrigerators to Moloka‘i. The Solar Water Heater Direct Install program provides solar water heating systems for residents living in Department of Hawaiian Homelands (DHHL) properties on Moloka‘i, Maui, Hawai‘i and O‘ahu. The Energy Smart 4 Homes (ES4H) program provides retrofit services to low-income multifamily and single-family properties. This program provides efficient lighting, showerheads, smart power strips, and faucet aerators for multifamily properties.

In 2017, according to Hawai’i Energy, it achieved 13,253 MWh while serving more than 6,000 low-income customers.

Multifamily Programs

Hawai’i Energy offers the Energy Smart 4 Homes (ES4H) program, which provides multifamily customers direct access to no-cost energy efficiency solutions, such as high-efficiency lighting and water measures and energy management devices. In addition to work in individual units, the program provides common area lighting retrofits at enhanced incentive levels. In 2017, according to Hawai’i Energy, it achieved 1,813 MWh savings from its multifamily program, while serving 5,964 customers.

Last Updated: March 2019

Low-Income Programs

CenterPoint Energy offers the Hard-to-Reach Standard Offer Program to qualified low-income residential customers. Through this program, incentives are paid to project sponsors for qualifying measures installed in retrofit applications that provide verifiable demand and energy savings to low-income customers. Qualifying measures include installation of insulation, air sealing, replacement of air conditioning duct systems, refrigerator replacement, water-saving measures, and lighting fixtures. The program does not target specific households or streamline eligibility requirements. CenterPoint markets the program through email and internet campaigns, relevant meetings and workshops, and statewide outreach opportunities.

In 2017, according to CenterPoint Energy’s 2018 Energy Plan and Report, it achieved 7,583 MWh across its Hard-to-Reach programs, while serving 3,254 customers.

Multifamily Programs

CenterPoint Energy offers the Multifamily MTP program. This program encompasses three different segments: Multifamily Water and Space Heating, High Performance Multifamily, and Multifamily Direct Install. The Multifamily Water and Space Heating segment includes upgrades to boiler systems, individual gas water and space heating units, and combination gas water heating and space heating systems. The High Performance Multifamily segment targets new buildings that are built to ENERGY STAR® version 3.0 standards or above current energy code via the high-performance path with pay-for-performance based kWh incentives. The Multifamily Direct Install Program offers property owners and managers a free visual audit of existing units and provides eligible properties with no-cost direct install measures, which may include CFLs, water savings measures (faucet aerator, low-flow showerhead), water heater tank wrap, and water heater pipe insulation. In addition, a tenant education handout will be left in the unit explaining the benefits of energy efficiency and tips on how to save energy.

In 2017, according to CenterPoint Energy’s 2018 Energy Plan and Report, it achieved 9,790 MWh from its multifamily programs, while serving 4,457 customers.

Last Updated: March 2019

Low-Income Programs

IPL and Citizens Energy Group partner on a dual fuel low-income program called the Whole-House Weatherization Program. Both utilities share the costs of the program based on the fuel type of the measures installed. The program provides efficient lighting, power strips, faucet aerators, low-flow showerheads, pipe wrap, air sealing, attic insulation, and programmable thermostats. The program also checks for water leaks and electrical and gas hazards. The Indiana Community Action Association implements the measures. The program streamlines enrollment by targeting customers who access local food pantries, the Indianapolis Neighborhood Housing Partnership (INHP), the United Way, and local community development corporations.

Through the City of Indianapolis Thrive Indy partnership, the city and IPL have committed to working together to increase awareness and participation in IPL’s Income Qualified Weatherization program.  IPL continues to work with various local non-profits to drive additional participation in IPL’s income qualified weatherization program, as well as launched a Community Based Lighting program whereby food pantry patrons receive energy efficient LEDs.

In 2017, according to IPL, it achieved 1,203 MWh in energy savings from its low-income programs, while serving 1,200 customers. According to Citizens Energy Group, they served 48 low-income customers in 2017 and did not track energy savings from their low-income program.

Multifamily Programs

IPL offers a Multifamily Direct Install program, which provides low-flow showerheads, faucet aerators, and LED lights for multifamily residences. According to IPL’s demand side management report, it saved 13,182 MWh and served 10,321 customers through its multifamily program. IPL also has a Small Business Direct Install program, which is available to multifamily property managers for the installation of energy efficiency improvements in the common areas of apartment dwellings. 

At this time, Citizens Energy Group does not offer energy efficiency programs targeted at multifamily properties.

Last Updated: March 2019

Low-Income Programs

JEA offers the Neighborhood Energy Efficiency Program to qualified low-income residential customers. This program includes upgrades such as CFL bulbs, LED night lights, low-flow shower heads, faucet aerators, toilet flappers, AC filters, exterior door weatherstripping, caulking, and attic insulation. The program is implemented in partnership with the City of Jacksonville’s Department of Housing and Neighborhoods, and coordinates with the Weatherization Assistance Program. Customers who received federal Low-Income Home Energy Assistance Program dollars are automatically qualified for the program. JEA partners with the Northeast Florida Community Action Agency and City of Jacksonville Community Development Block Grant program to provide attic insulation to eligible customers, allowing for other funds to be spent on health and safety issues as needed. In 2017, according to JEA, it achieved 1,051 MWh in energy savings from its low-income programs, while serving 1,225 low-income customers.

TECO People’s Gas does not offer energy efficiency programs targeted at low-income customers in Jacksonville at this time.

Multifamily Programs

At this time, JEA and TECO People's Gas do not offer energy efficiency programs targeted at multifamily properties.

Last Updated: March 2019

Low-Income Programs

KCP&L partners with Spire Missouri to jointly offer the Income-Eligible Weatherization Program for both single- and multifamily low-income residential customers. This program is intended to assist customers in reducing their energy usage by weatherizing their homes. In order to qualify, customers must meet income eligibility guidelines, consume more than 3,000 kWh per year, and have received service from KCP&L for a minimum of one year. Mandatory measures for the single-family program include attic, duct, floor, and wall insulation; furnace tune-ups; high-efficiency boilers and furnaces; heat pump replacement; lighting retrofits- heating system replacements; and water pipe insulation. Additional measures may be included on a case-by-case basis. The multifamily program includes direct install measures such as lighting, water efficiency measures, and smart power strips. Both programs include health and safety measures and target high energy users, elderly households, and customers enrolled in the Low-Income Home Energy Assistance Program (LIHEAP) and the Emergency Response Preparedness Program (ERPP). The program is administered by Missouri-based social service agencies. The program partners with community action agencies and other nonprofits, and they leverage Low Income Home Energy Assistance Program (LIHEAP) funds and Weatherization Assistance Program (WAP) funds to address some health and safety issues.

In 2017 according to KCP&L, it achieved 4,180 MWh savings from its low-income programs. Information on the number of low-income customers served was not available. In 2017, according to Spire Missouri, it achieved 0.19 MMtherms savings from its low-income programs, while serving 3,142 customers.

Multifamily Programs

KCP&L and Spire Missouri jointly offer an Income-Eligible Multi-Family Program. This program offers no-cost in-unit direct install of energy efficient equipment for properties with low-income residents. Property owners are also eligible for incentives for installation of energy-efficient equipment in common areas. We were unable to confirm savings data for KCP&L’s low-income program in 2017. In 2017, according to Spire Missouri, it served 1,000 households. We could not verify savings from Spire’s 2017 multifamily program.

Last Updated: March 2019

Low-Income Programs

In 2015, KUB implemented Round It Up, which allows KUB customers to voluntarily participate in having their bills rounded up to the next dollar. KUB sends 100 percent of the customer contributions to the Knoxville-Knox County Community Action Committee (CAC), who administers a weatherization assistance program. Additionally, KUB and other partners received a $15 million grant from TVA in 2015 for the Knoxville Extreme Energy Makeover (KEEM). With KEEM, 1,278 homes were weatherized for low-income customers in two years. As part of the City of Knoxville’s Smarter Cities Partnership, KUB works closely with community leaders and partners including City of Knoxville, CAC, TVA, Alliance to Save Energy, Socially Equal Energy Efficient Development (SEEED) and others to develop, advertise, and implement the low-income weatherization assistance programs. The Knoxville-Knox County Community Action Committee also braids other funds from multiple sources to provide weatherization assistance along with health and safety improvements.  

In 2018, TVA provided additional funding for the Home Uplift pilot program in support of Round It Up. With $1 million of funding over two years, Home Uplift will double the number of homes that can be weatherized through the Round It Up program. TVA, KUB and other partners are currently working to acquire other sources of funding for Home Uplift. Altogether, more than $18 million of funding for low-income weatherization assistnace has been provided through these partnerships since 2015. In 2017, according to KUB and TVA, KUB achieved 1,878 MWh in energy savings from its low-income programs, while serving 4,26 customers.

Multifamily Programs

At this time, KUB does not offer energy efficiency programs targeted at multifamily properties.

Last Updated: March 2019

Low-Income Programs

To our knowledge, NV Energy and Southwest Gas do not offer energy efficiency programs targeted at low-income customers.

Multifamily Programs

At this time, NV Energy and Southwest Gas do not offer energy efficiency programs targeted at multifamily properties.

Last Updated: March 2019

Low-Income Programs

SCE offers the Energy Savings Assistance (ESA) Program to income-qualified customers, which provides appliance replacements. SCE partners with other utilities, community services and development organizations, nonprofits, faith-based organizations, and local governments on their low-income efficiency program. In 2017, according to SCE, it achieved 31,824 MWh in savings from its low-income program while serving 80,333 households.

At this time, Long Beach Energy Resources does not offer energy efficiency programs targeted at low-income customers.

Multifamily Programs

The SCE Multifamily Energy Efficiency Rebate (MFEER) Program offers a variety of incentives for energy-saving products and services to motivate the multifamily property owners and managers to install energy efficient equipment in both common and dwelling areas of multifamily properties. The program targets all levels of multifamily buildings (i.e., low-income, affordable-to-moderate income, market-rate). In 2017, according to SCE, its multifamily program achieved 15,579 MWh savings, while serving 46,966 customers.

At this time, Long Beach Energy Resources does not offer energy efficiency programs targeted at multifamily customers.

Last Updated: March 2019

Low-Income Programs

Both LADWP and SoCal Gas offer the Energy Savings Assistance Program to qualified low-income residential customers. The program offers no-cost, energy-saving home improvements to income-qualified homeowners and renters, including weatherization improvements, water heater blankets, and low-flow showerheads. Investor-owned utilities implement the program statewide under the direction of the California Public Utilities Commission. In addition, LADWP offers a Refrigerator Exchange Program, which provides free, efficient refrigerators to residential customers who qualify through LADWP’s low-income, senior citizen/disability lifeline, life support, or physician-certified alliance discount (PCAD) rates. LADWP also offers the Home Energy Improvement Program, which provides free energy and water performance improvements in homes for eligible customers. SoCal gas streamlines program enrollment by accepting income qualification from enrollment in other programs, including the Low-Income Home Energy Assistance Program (LIHEAP); Women, Infants, and Children (WIC) program; Supplemental Security Income (SSI) program; Tribal; and TANF (Temporary Assistance for Needy Families.

In 2017, LADWP created the office of the Low-Income Customer Access (LICA) to improve outreach to underserved communities and increase collaboration with the existing LADWP efficiency programs for multifamily low-income dwellings. LICA has established a Working Group comprised of affordable housing and community-based organizations who partner with LADWP on pilot efficiency and outreach programs. In addition, LADWP is able to partner with and provide grants to local nonprofits and community organizations through the LADWP Community Partnership Outreach Grants program. Through the program, non-profits are invited to undertake community outreach and education to improve awareness of LADWP programs and improve energy efficiency and water conservation throughout the City of Los Angeles and to “hard-to-reach” customers. Grants have been awarded to California Greenworks, Climate Resolve, Community Development and Technologies Center, Liberty Hill Foundation, Pacific Asian Consortium in Employment, and Cal State University Northridge to specifically target underrepresented and low-income customers. Beyond that, an additional twenty non-profits have been awarded grants to conduct outreach on LADWP’s efficiency programs to customers across the city, which often times include low-income customers. LADWP has also partnered with additional organizations to advertise its efficiency programs, including the Greater Los Angeles African American Chamber of Commerce, Community Coalition, Women for a New Los Angeles, East Yard Communities for Environmental Justice, LA Latino Chamber of Commerce, and the National Association of Minority Contractors.

In 2017, according to LADWP, it achieved 15,869 MWh in energy savings from its low-income programs, while serving about 17,666 low-income customers. In 2017, according to SoCal Gas, it achieved 1.55 MMtherms in energy savings from its low-income programs, while serving 93,790 low-income customers.

Multifamily Programs

LADWP and SoCal Gas partner to offer the Energy Savings Assistance Program to eligible low-income residents in multi-family buildings. This jointly-coordinated, comprehensive program provides no cost energy saving products such as attic insulation, door and window repairs, caulking, door weather strips, water heater blankets, smart power strips, efficient light bulbs, water and gas-saving showerheads, and faucet aerators to low-income residents of multi-family buildings. LADWP and SoCal gas also partner on the Multifamily Direct Therm Savings Program, which provides energy and water efficient products and installation at no cost to hard-to-reach customers, including low-flow showerheads, aerators, and smart thermostats to large multifamily properties. They also partner on a Commercial Direct Install (CDI) Program, which targets multi-family customers, and offers free energy and water (and natural gas) efficiency upgrades, including upgrades to energy efficient lighting systems and lamps, LED exit signs, pre-rinse spray valves, low-flow showerheads, faucet aerators, and low-flow toilets. SoCal Gas also provides the Multifamily Home Upgrade Program that provides a significant amount of incentives to multifamily properties undergoing major renovations.

In 2017, according to LADWP, it achieved 7,122 MWh across its multifamily program portfolio, while serving 15,840 customers. In 2017, according to SoCal Gas, it achieved 0.48 MMtherms across its multifamily program portfolio, while serving 5,342 customers.

Last Updated: March 2019

Low-Income Programs

LG&E offers the Residential Low-Income Weatherization Program (WeCare) to qualified low-income residential customers, providing energy efficiency measures. The program provides education, energy audits, blower door tests, and installation of weatherization and energy conservation measures designed to reduce energy consumption. The program also includes health and safety measures and water efficiency measures. Qualified customers receive energy conservation measures costing up to $2,100 based upon the customer’s most recent 12-month energy usage and the results of an energy audit. If customers qualify for the Low-Income Home Energy Assistance Program, then they are automatically qualified for the WeCare program. LG&E works with agencies within the community to identify customers to identify high energy users and help direct them towards the program and other resources.

We were unable to confirm LG&E low-income program savings and customers served in 2017.

Multifamily Programs

LG&E does not offer energy efficiency programs targeted at multifamily properties.

Last Updated: March 2019

Low-Income Programs

AEP offers the Targeted Low-Income Energy Efficiency Program (TLIP): The TLIP is designed to cost-effectively reduce the energy consumption and energy costs for low-income residential customers in the Central Division service territory.  Weatherization service providers install eligible weatherization and energy efficiency measures in qualified households that meet the Department of Energy (DOE) income-eligibility guidelines of at or below 200% of the federal poverty guidelines.  A Savings-to-Investment Ratio of 1.0 or higher is required of each serviced dwelling unit.  In 2017, according to AEP, it achieved 3,883 MWh across its multifamily program portfolio, while serving 374 customers.

Texas Gas Service provides a Free Natural Gas Equipment Weatherization Program for low-income customers. This program provides a number of free services for customers on fixed or moderate incomes, as well as for the elderly and those with disabilities. Services include free installation of new and replacement wall and central furnaces, natural gas water heaters, and ranges. In 2017, Texas Gas Service served 131 households. Savings values for 2017 were not available.

Multifamily Programs

At this time, AEP and Texas Gas Service do not offer energy efficiency programs targeted at multifamily properties.

Last Updated: March 2019

Low-Income Programs

MLGW implements Project CARE for the benefit of qualified low-income residential customers. This program provides the necessary capital (up to $1,500) and labor to make repairs to the residences of elderly and physically challenged customers in order to reduce their energy consumption. Repairs include AC condenser replacement, attic access hatches, attic insulation, duct replacement, furnace replacement, leaks (gas and water), water heater replacement, window and door replacement, and health and safety improvements. Project CARE is funded by donations made through Share the Pennies sponsored by the Metropolitan Inter-Faith Association and MLGW. The program works with the local nonprofit, Metropolitan Inter-faith Association (MIFA), on implementation, and also partners with other local nonprofit groups on program design and uptake, such as the Sierra Club, Southern Alliance for Clean Energy (SACE), and the National Association for the Advancement of Colored People (NAACP). In 2017, according to MLGW, the program served 126 customers. Savings data was not available.

Multifamily Programs

MLGW offers the Energy Advantage Apartments Certification Program. This program ensures that newly constructed apartments in Shelby County are as energy efficient as dwellings built to MLGW's EcoBUILD standards for homes. MLGW works with apartment developers to simulate energy usage given specifications on heating and cooling equipment, windows, building envelope, and other equipment in the units. If the simulation shows efficiency equal to or greater than current EcoBUILD standards, the complex can qualify for rebates from TVA through this pilot program. The rebates encourage developers to specify heat pumps or gas furnaces, rather than typical electric resistance heaters. This program served 661 customers in 2017, and savings data was not available.

Last Updated: March 2019

Low-Income Programs

SRP provides $725,000 per year to the Arizona Community Action Association to assist in their efforts to improve energy efficiency for low-income customers through the Weatherization Assistance Program. The program offers insulation, window shading, low-flow showerheads, faucet aerators, air conditioning duct seals, space heating and cooling system equipment, evaporative cooler tune-ups or motor upgrades, and LED bulbs. We were unable to confirm savings and customers served by the program in 2017.

Southwest Gas administers the LIEC Weatherization program for customers in the city of Phoenix. This program includes general weatherization and energy efficiency measures. Water efficiency measures are also included in the program, and the program targets elderly households and people with disabilities. Southwest Gas partners with the Arizona Department of Housing on program delivery. In 2017, according to Southwest Gas, it achieved 0.01 MMtherms in energy savings from its low-income programs, while serving 260 low-income customers.

Multifamily Programs

SRP’s Multifamily Energy Efficiency Program (MEEP) retrofits existing structures with energy and water conservation measures. The program provides a free on-site walkthrough to assess existing conditions and program suitability, free CFLs and water-saving devices to retrofit tenant spaces, and the program encourages participation in the Standard Business Solutions program for common area upgrades. In 2016, according to SRP, they saved 2,801 MWh while serving 3,486 multifamily building customers through this program.

At this time, Southwest Gas does not offer energy efficiency programs targeted at multifamily properties.

Last Updated: March 2019

Low-Income Programs

FPL offers a Residential Low-Income Program to income-qualified customers. This program includes an energy survey, followed by measures including weatherization (caulking/stripping/door sweeps), duct testing and repair, air conditioning unit maintenance, air conditioning outdoor coil cleaning, faucet aerators, low-flow showerheads, and water heater pipe wrap. The program is delivered through federal Weatherization Assistance Program agencies and through the utility conducting energy retrofits in select neighborhoods. Customers who are eligible for federally funded programs that provide financial assistance are automatically qualified. We were unable to confirm low-income program savings and customers served in 2017.

At this time, Florida City Gas does not offer energy efficiency programs targeted at multifamily properties.

Multifamily Programs

At this time, FPL and Florida City Gas do not offer energy efficiency programs targeted at multifamily properties.

Last Updated: March 2019

Low-Income Programs

Focus on Energy, in partnership with We Energies, provides larger incentives to income-qualified customers for its energy efficiency programs. These larger incentives can be used for participation in the Home Performance with ENERGY STAR® and the Heating and Cooling Improvements programs. The Home Performance with ENERGY STAR program uses a whole-home energy audit to determine energy-efficient recommendations for the home. The Heating and Cooling Improvements program provides incentives for improvements made to a home’s HVAC systems. The program is not specifically designed for low-income customers but does offer larger incentives for low-income households in order to lower barriers to participation. The programs address both electric and natural gas end uses, include health and safety funds, and address water efficiency, and target high energy users, the elderly, and households with children. Standard installations for the Home Performance program include carbon monoxide detectors, testing for and repairing gas leaks, and completing combustion safety notification forms for the health and safety of our customers. We Energies operates an additional program called the Residential Assistance Program (RAP), which pays for the full cost of low-income weatherization. The program includes a home energy assessment and comprehensive measures such as attic and wall insulation, dryer venting, and LED lights. We Energies partners with local nonprofits and community organizations to identify candidates for their low-income program through participant referrals. They also provide money saving kits to community organizations for distribution to customers.

In 2017, according to We Energies, it achieved 2,986 MWh and 0.56 MMtherms from its low-income programs, while serving 3,317 low-income customers.

Multifamily Programs

We Energies, through Wisconsin’s Focus on Energy initiative, offers the Multifamily Energy Savings Program. This comprehensive program offers prescriptive rebates for eligible measures, including common area lighting, and custom incentives for performance-based projects. The Multifamily Direct Install Program offers free, direct installation of LEDs, specialty CFLs, pipe insulation, pre-rinse sprayers, faucet aerators, and showerheads as well as water heater temperature setback services and also offers no-cost vending misers and LED retrofits for exit signs in common areas. In 2017, according to We Energies, their multifamily programs saved 4,662 MWh and 0.16 MMtherms and served 1,899 customers.

Last Updated: March 2019

Low-Income Programs

Xcel Energy offers a portfolio of programs for low-income customers, including the Home Energy Savings Program (HESP), Low Income Home Energy Savings Program (LIHES), and Multi-Family Energy Savings Program (MESP). HESP offers free home energy education and improvement services to income-qualifying customers. HESP starts with a home assessment and installation of LED lighting. Additional measures offered are refrigerator, freezer, room air conditioner replacement and recycling. For natural gas customers the program offers replacement of furnace, boiler or water heater. HESP will also provide weatherization services for homes heated with natural gas or electricity from Xcel Energy, and the program coordinates with the Weatherization Assistance Program (WAP). The LIHES Program offers installation services to electric and gas customers who seek to improve their homes’ comfort and lower their utility bills. During a home visit, the program identifies energy savings opportunities, educates customers about energy-saving measures, and then installs the customers’ measures of choice, such as light bulbs, water efficiency measures, and door and attic hatch weatherstripping.

MESP offers free education and electric saving measures to income-qualifying multi-family buildings. Services are provided in the resident’s units and include installation of LED bulbs, replacement and recycling of refrigerators, freezers, and room air conditioners. Outside of the low-income portfolio, the Multi-Family Building Efficiency Program will provide double incentive for income-qualified buildings (see 1h for more details).

In 2017, according to Xcel Energy, it achieved 1,976 MWh in energy savings from its low-income programs, while serving 3,221 electric low-income customers.

CenterPoint Energy offers a variety of low-income programs, including a Low-income Weatherization program, Low-Income Rental Efficiency program, Low-Income Free Heating System Tune-Up program, Non-Profit Affordable Housing Rebate program, and Low-Income Multifamily Housing Rebate program. These programs provide a variety of measures, such as insulation, furnaces, boilers, water heaters, water efficiency measures, thermostats, and health and safety measures. The Nonprofit Affordable Housing program provides rebates for insulation, furnaces, boilers, water heaters, and energy recovery ventilation. The Multifamily program provides a 25% bonus to building owners on any equipment eligible for a commercial rebate in an affordable housing building. The utility works with WAP service providers to leverage funds from the Department of Energy for the implementation of no-cost weatherization measures in low-income residences. CenterPoint Energy targets the elderly, disabled, and households with children for participation in its low-income programs. In 2017, the Clean Energy Partnership conducted a Community Engagement Pilot project to identify barriers and benefits related to energy efficiency activities in lower income communities and communities of color. The Neighborhood Hub and Minneapolis Renter's Coalition were selected to conduct field investigations to determine the best way to educate and engage community members and stakeholder groups in utility energy efficiency programs.

In 2017, according to CenterPoint Energy, it achieved 0.32 MMtherms of savings from its low-income programs while serving 2,724 low-income customers.

Multifamily Programs

Both Xcel Energy and CenterPoint Energy offer the Multi-Family Building Efficiency (MFBE) program and the Multi-Family Energy Savings Program. The MFBE provides a free whole-building energy audit, whole-building energy usage, free installation of screw-in LEDs, energy saving faucet aerators and showerheads, water heater blanket and LED signs in the resident’s units and common areas of the buildings. If the building has sufficient cost-effective savings opportunities to reach a minimum of 15% energy savings, they can achieve an incentive of at least 25% of the project cost—the incentive increase with higher savings achievement potential. If the building qualifies as low income, the incentives are doubled. Xcel Energy and CenterPoint Energy also provides a dedicated low-income multifamily program, Multi-Family Energy Savings Program. This program provides a 25% rebate bonus on top of its standard rebates for income-qualified customers.

In 2017, according to Xcel Energy, it achieved 2,005 MWh of savings from its multifamily programs while serving 130 customers. In 2017, according to CenterPoint Energy, it achieved 0.16 MMtherms while serving 91 buildings and 4,872 units.

Last Updated: March 2019

Low-Income Programs

At this time, Nashville Electric Service and Piedmont Natural Gas do not offer energy efficiency programs targeted at low-income customers.

Multifamily Programs

At this time, NES and Piedmont Natural Gas do not offer energy efficiency programs targeted at multifamily properties.

Last Updated: March 2019

Low-Income Programs

Both United Illuminating and Southern Connecticut Gas participate in the Home Energy Solutions—Income-Eligible Program available to qualified low-income residential customers in both single and multifamily buildings. Eversource also runs New Construction, Retail Products, and Residential Financing programs for income-eligible customers. The Home Energy Solutions program provides no-cost weatherization measures and low-cost energy efficiency upgrades. Direct-install weatherization measures include air sealing, duct sealing, lighting fixtures, water efficiency measures, and insulation. Additionally, during the direct install visit, the home receives an energy audit for potential add-on measure installations such as appliances, insulation, window replacement, hot water systems, and HVAC system replacements. The program may include a co-pay associated with the add-on measures. They work with community partners to promote the program, such as local public health departments, nonprofits running lead abatement programs, hospitals, local housing agencies, and Community Action Agencies. HES-IE also coordinates with the Weatherization Assistance Program, as the programs cost share all energy efficiency products to help maximize the WAP funding on health and safety barriers. Additionally, HES-IE partners with lead abatement programs and hospitals to help leverage their health and safety funds to incorporate energy efficiency into as many homes as possible.

In 2017, United Illuminating achieved 3,255 MWh of savings while serving 3,827 customers with their low-income programs. Southern Connecticut Gas’s low-income programs achieved 0.37 MMtherms of savings while serving 1,319 customers in 2017.

Multifamily Programs

Both United Illuminating and Southern Connecticut Gas participate in Energize Connecticut’s Multifamily Initiative. This comprehensive program provides customized solutions for existing multifamily properties with five or more dwelling units, and includes: assistance with energy efficiency upgrade projects, comprehensive energy assessments of the building's energy-saving opportunities, and incentives and financing for energy-saving efficiency upgrades.

The Multifamily Initiative is offered to property managers and building owners for both market-rate and low-income properties. The Multifamily Initiative is open to any customer, regardless of heating fuel type, within the UI and SCG service territories. The Multifamily Initiative provides comprehensive energy efficiency upgrades by focusing on the building’s dwelling units, common areas, and exterior spaces. Tenant-occupied areas receive direct install measures, such as air sealing, hot water savings measures, ductwork sealing, and the installation of energy-efficient lighting. The Multifamily Initiative also provides incentivizes for add-on measures, which may include insulation, heating and cooling equipment, hot water heating equipment, appliances, windows, smart Thermostats, and lighting fixtures and controls.

In 2017, United Illuminating’s multifamily efficiency programs achieved 1,241 MWh and served 2,140 customers with their multifamily programs. Southern Connecticut Gas saved 0.03 MMtherms and served 856 customers with their multifamily programs in 2017.

Last Updated: March 2019

Low-Income Programs

Entergy New Orleans offers a Low-Income Audit & Weatherization program which gives qualified customers the opportunity to receive energy efficiency measures in their homes free of charge. Projects range from direct install measures, such as LED light bulbs and water savings measures, to smart thermostats and comprehensive envelope measures (attic insulation, air sealing and duct sealing). Local government, nonprofit, and community organizations provide input into program design and delivery through various technical conferences and through the Stakeholder Advisory Committee, which consists of numerous government and community groups and meets annually.

In 2017, according to Entergy New Orleans, it achieved 1,039 MWh in energy savings from its low-income programs, while serving 316 low-income customers.

Multifamily Programs

In 2017, Entergy New Orleans launched its Multi-Family program, which targets multi-family property owners and managers, as well as apartment and condo renters. The program addresses their unique needs, which are often overlooked, through a combination of incentives for both direct install and prescriptive measures, and through property owner and tenant education. The program was expanded to include duplex homes, which provided more opportunities for energy savings within this program. The program inspection includes a visual inspection of the common and living spaces, attics, and crawl space/basement, and exterior of the building, as well as discussion of lifestyle and customer behaviors that impact energy use. Following the assessment, the program recommends home improvements to increase energy efficiency. The Multifamily program provides incentives for installing ceiling insulation, duct sealing, and air infiltration sealing in the form of a discount to the customer.

In 2017, according to Entergy New Orleans, it saved 347 MWh from its multifamily program while serving 361 customers.

Last Updated: March 2019

Low-Income Programs

NYSERDA offers the EmPower New York program to qualified low-income residential customers in both ConEd and National Grid service territories. This program addresses both electric and natural gas end uses, while providing no-cost energy efficiency solutions including air sealing, insulation, replacement of inefficient refrigerators and freezers, water efficiency measures, thermostats, and new energy-efficient lighting in order to reduce energy consumption. Additionally, the EmPower program includes health and safety checks of smoke detectors and appliances. Households that receive HEAP benefits, utility bill payment assistance, or participate in the federal Weatherization Assistance Program are automatically eligible. NYSERDA also offers the Multifamily Performance Program provides incentives for owners to incorporate energy efficiency into affordable buildings. A Multifamily Building Solutions Provider will work with the owner to evaluate the building’s systems holistically, creating a customized plan aimed at generating a minimum of 20% source energy savings along with reduced energy bills. ConEd also runs an independent Multifamily Low-Income Efficiency Program that addresses only natural gas end uses. This program provides an energy audit, followed by direct install measures in apartments and common areas, as well as prescriptive incentives for larger-scale HVAC upgrades.

According to NYSERDA, in 2017, its low-income programs for ConEd customers achieved 798.5 MWh in electric energy savings, while serving 1,465 low-income customers. NYSERDA’s low-income programs for National Grid customers achieved 0.35 MMtherms while serving 432 customers.

Multifamily Programs

ConEdison offers the Equipment Rebates for Multifamily Buildings Program. This comprehensive program provides prescriptive and direct install rebates for lighting, high-efficiency water measures, HVAC maintenance and weatherization, in-unit appliances, occupancy sensors, boilers, control systems, and insulation. Certain buildings with low-income residents can qualify for in-unit energy surveys and no-cost direct install.

National Grid offers a multifamily program that provides no cost direct install of high-efficiency showerheads, faucet aerators and thermostatic radiator valves. It also provides rebates for high-efficiency natural gas heating and water heating, insulation, programmable thermostats, boiler reset controls, steam traps and custom efficiency measures.

NYSERDA’s Multifamily Performance Program provides incentives for owners to incorporate energy efficiency into affordable buildings for ConEd and National Grid customers. A Multifamily Building Solutions Provider will work with the owner to evaluate the building’s systems holistically, creating a customized plan aimed at generating a minimum of 20% source energy savings along with reduced energy bills. For projects that could reach deeper energy savings, the High-Performance Component targets a minimum of 40% source energy savings with a maximum post-construction source energy use intensity (EUI) of 100 kBtu/sq ft./yr.

In 2018, NYSERDA launched the RetrofitNY initiative. The goal of this program is to drive market transformation by industrializing and standardizing the design and construction processes to achieve deep levels of cost compression, which will drive large scale adoption of deep energy and net zero retrofits in multifamily buildings. RetrofitNY approaches retrofits from a whole building perspective and targets multiple health and resiliency benefits as associated outcomes of building work-scope. NYSERDA funds are used in conjunction with other subsidy and financing offered from local, state and federal sources as a financing package coordinated through relevant affordable housing agencies.   

In 2017, ConEd’s multifamily program and NSYERDA multifamily programs achieved 63,329 MWh savings while serving 12,892 ComEd customers. National Grid’s multifamily program achieved 0.42 MMtherms while serving 953 customers.

Last Updated: March 2019

Low-Income Programs

PSE&G implements the statewide Comfort Partners program for customers within its electric and gas service territory. The program provides for free installation of cost-effective energy efficiency measures in the home (determined on a home-specific basis) which can include efficient lighting, hot water conservation measures (e.g. water heater insulation, water heater pipe insulation and energy-saving showerheads and aerators), refrigerator replacement, new thermostats, insulation, air and duct sealing, heating/cooling equipment maintenance, and other measures.

The Comfort Partners program is administered jointly by all of the electric and gas utilities in New Jersey on behalf of the NJ State Office of Clean Energy (NJOCE). The utilities partner with NJOCE in designing, implementing and promoting the Program. The utilities partner with the NJ Department of Community Affairs’ Weatherization Assistance Program (WAP), local municipalities, and nonprofits to leverage funding and resources in order to more comprehensively address the challenging housing stock encountered, and also partner with local nonprofits to assist with promoting the program to low income customers.

In 2017, according to NJOCE, PSE&G saved 2,479 MWh and 0.13 MMtherms from its low-income program while serving 2,278 low-income customers.

Multifamily Programs

PSE&G’s Multifamily Energy Efficiency program provides technical expertise, upfront funding for engineering and construction costs, zero percent interest, and on-bill repayment of the customer portion of the project cost. The program includes lighting, heating and cooling system upgrades, motors, domestic hot water equipment, appliances, insulation, air sealing and other energy efficiency opportunities for both electric and natural gas fuels as well as both residential and common equipment owned by the property owner. The program aims to provide deep retrofits by offering a wide variety of cost-effective measures. The program serves both market rate and low-income properties, and properties financed by the New Jersey Housing and Mortgage Finance Agency (NJHMFA) are given 10 years to repay their project costs, instead of the 5-year term provided to non-NJHMFA properties.

In 2017, according to PSE&G, it achieved 1,242 MWh and 0.52 MMtherms savings from its multifamily program while serving 2,000 multifamily customers.

Last Updated: March 2019

Low-Income Programs

PG&E offers the Energy Savings Assistance Program to qualified low-income residential customers. The program provides direct installation of lighting efficiency upgrades, HVAC tune-ups, smart power strips, and refrigerator recycling/replacement in order to reduce energy consumption in low-income households. This program is implemented statewide by investor-owned utilities under the direction of the California Public Utilities Commission. It leverages the federal Weatherization Assistance Program, Low-Income Home Energy Assistance Program, and Low-Income Weatherization Program offerings. In 2017, PG&E’s low-income programs achieved energy savings of 59,263 MWh and 1.65 MMtherms while serving 87,052 electric and natural gas customers.

Multifamily Programs

PG&E offers the California New Homes Multifamily Program. This comprehensive program provides support for saving energy in the residential new construction sector with a cross-cutting focus on sustainable design and construction, green building practices, energy efficiency, and emerging technologies. Through a combination of education, design assistance and financial support, the programs work to encourage building and related industries to exceed California's Title 24 energy efficiency standards. Additionally, PG&E offers the Multifamily Properties Energy-Efficiency Rebates Program (MUP)which offers rebates to owners and managers of existing multifamily properties to help maximize comprehensive energy efficiency improvements to individual tenant units and common areas for apartment buildings, mobile home parks, and condominium complexes. Rebates are available for products installed in both common areas and units. Additionally, the PG&E Multifamily Upgrade Program (MUP) promotes and facilitates energy-efficient retrofits of multifamily housing (“projects”) through program coordination, technical support, and cash incentives. In 2017, PG&E’s multifamily portfolio saved 29,443 MWh and served 6,317 units.

Last Updated: March 2019

Low-Income Programs

OG&E offers a Weatherization Residential Assistance Program (WRAP) for qualified low-income customers. The program provides no-cost weatherization measures including insulation, air sealing, duct sealing, blower door testing, and energy-saving light bulbs in order to reduce energy consumption. The program also includes health and safety measures such as testing for lead paint, as well as carbon monoxide testing and detectors. OG&E has partnered with Central Oklahoma Habitat for Humanity and Rebuilding Together OKC, which enabled these non-profit agencies to provide weatherization services to qualified OG&E customers based on OG&E’s WRAP requirements. Additionally, OG&E partners with ONG to provide weatherization services to qualified low-income customers through the ONG Energy Efficiency Low-Income Assistance Program. This program offers similar measures to the OG&E program.

In 2017, according to OG&E it achieved 11,733 MWh savings from its low-income programs while serving 3,453 low-income customers. In 2017, according to ONG, it achieved 0.30 MMtherms savings from its low-income programs while serving 855 low-income customers.

Multifamily Programs

OG&E’s Residential Solutions Program expanded its Multi-Family direct install component in 2017. Multifamily buildings could receive lighting, smart power strips, aerators, and showerheads through the program. In 2017, OG&E provided 10,377 multifamily unit assessments. We were unable to verify savings from OGE&’s multifamily programs in 2017.

At this time, Oklahoma Natural Gas does not offer energy efficiency programs targeted at multifamily properties.

Last Updated: March 2019

Low-Income Programs

OPPD offers the Smart Steps program, which provides energy education tools and tips to low-income customers. The program has multiple phases. All participants go through phase 1, which includes an energy efficiency presentation and workshop and local credit advisors for financial advising. Phase 2 involves direct install measures such as efficient bulbs, night lights, and weatherstripping. This phase also includes an energy assessment of the home. Phase 3 can include attic insulation. OPPD partners with various agencies to host workshops and educational events to teach customers about energy efficiency. In 2017, according to OPPD, it achieved 97 MWh from its low-income program while serving 209 customers.

At this time, the Metropolitan Utilities District of Omaha does not offer energy efficiency programs targeted at low-income households.

Multifamily Programs

OPPD offers Business Prescriptive and Custom Rebates for energy efficient heating and cooling systems installed on multi-family residences. In 2017, according to OPPD, it achieved 3,335 MWh savings from its multifamily rebate program and installed 639 new HVAC systems.

At this time, the Metropolitan Utilities District of Omaha does not offer energy efficiency programs targeted at multifamily buildings.

Last Updated: March 2019

Low-Income Programs

The OUC offers the Residential Efficiency Delivered Program to qualified low-income residential customers. This program provides up to $2,000 of energy and water efficiency upgrades based on the needs of the customer’s home. Upgrades include ceiling insulation, duct system repair, pipe insulation, window film, window caulk, door caulk, door weatherstripping, door sweep, threshold plate, air filter replacement, toilet replacement, irrigation repairs, water flow restrictors and minor plumbing repairs. This program is implemented in collaboration with an Efficiency Delivered contractor, who are selected through a request for proposal process on a routine basis. Customers may also qualify for on bill financing options. OUC and the City partner to conduct in-person outreach, host workshops and information sessions, and spread the word about the program. In 2017, according to OUC, it achieved 54 MWh savings and served 95 low-income customers through its low-income program.

At this time, TECO Peoples Gas does not offer energy efficiency programs targeted at low-income customers in Orlando.

Multifamily Programs

OUC offers the comprehensive retrofit Multi-Family Efficiency Program. This program provides rebates for energy efficiency upgrades such as window improvements and film insulation, cool reflective roofs, ceiling and attic insulation, new  heat pumps, proper sizing of air conditioning systems, duct repair, ultra-low-flow toilets, and new water heaters and washers. A property inspection is performed to validate which energy efficiency upgrades are needed. In 2017, according to OUC, it achieved 125 MWh savings from its multifamily program while serving 472 multifamily customers.

At this time, TECO Peoples Gas does not offer energy efficiency programs targeted at multifamily properties.

Last Updated: March 2019

Low-Income Programs

PECO offers the Low-Income Energy Efficiency (LEEP) Program to qualified low-income residential customers. This program provides in-home audits, education, and direct installation of energy efficiency measures, and measure giveaways in order to reduce energy consumption in low-income households. Improvements include weatherization, installation of CFL bulbs, health and safety measures, water efficiency measures, and the replacement of inefficient refrigerators. The program also includes enhanced incentives for low-income customers through the Lighting Solution, a retail pathway to reduce financial barriers to purchasing the most efficient technology when they are shopping for new products. These upstream retail incentives will be targeted specifically to stores and zip codes with primarily low-income customers and will include higher incentives than the non-low-income targeted retail measures.

In 2017, according to PECO, it achieved 24,811 MWh in energy savings from its low-income programs, while serving 121,802 low-income customers.

PGW offers the CRP Home Comfort Program to qualified low-income residential customers. This program includes measures such as air sealing, insulation, duct sealing, programmable thermostats, heater replacements and repairs, high-efficiency water heaters, water heater pipe wrap, and water efficiency measures. Incidental health and safety repairs can also be performed as part of a comprehensive job. The program targets the highest energy users in PGW’s Customer Responsibility Program. PGW also offers a pilot Low Income Multifamily Efficiency (“LIME”) program. This pilot program offers direct install measures to qualifying multifamily building. PGW coordinates weatherization measures with the Philadelphia Department of Public Health, the Green & Healthy Homes Initiative (GGHI), and Lead Poison Prevention programs. PGW also coordinates with Habitat for Humanity Philadelphia and streamlines delivery with contractors.

In 2017, according to PGW, it achieved 0.44 MMtherms in energy savings from its low-income programs, while serving 2,485 low-income customers.

Multifamily Programs

PECO offers the Smart Multi-Family Solutions Program. This comprehensive program provides prescriptive incentives to multi-family building property owners who install high-efficiency equipment in common areas (e.g. hallway lighting), or whole building improvements (e.g. HVAC). Additionally, the program provides free direct-install of low-cost energy-efficiency measures for multi-family residents. Measures include CFLs, low-flow showerheads and low-flow faucet aerators. Families in multifamily buildings have access to participation opportunities for both low-cost, in-unit, direct-install measures as well as opportunities to participate in higher-cost incentivized measures such as appliance replacements. Multifamily building owners have efficiency opportunities addressing whole building components such as HVAC updates or maintenance and building shell upgrades.

In 2017, according to PECO, it achieved 5,514 MWh savings from its multifamily program while serving 6,619 multifamily households.

PGW also offers a pilot Low Income Multifamily Efficiency (“LIME”) program. This pilot program offers direct install measures to qualifying multifamily buildings. We were not able to confirm savings or customers served by PGW’s multifamily programs in 2017.

Last Updated: March 2019

Low-Income Program

APS offers the Energy Wise Limited Income Assistance Program to qualified residential customers. This program serves low-income customers with various home improvements including cooling system repair and replacement, insulation, sunscreens, water heaters, window repairs and improvements, refrigerator replacement, efficient lighting, as well as other general repairs. The program also includes funding for health and safety measures. APS leverages funding from the federal Weatherization Assistance Program (WAP) to cover health and safety repairs and other costs when possible and collaborates with community action agencies throughout Arizona. Customers who receive bill assistance automatically qualify for the program.

In 2017, according to APS, it achieved 1,340 MWh in energy savings from its low-income programs, while serving 522 low-income customers.

Southwest Gas administers the LIEC Weatherization program for customers in the city of Phoenix. This program includes general weatherization and energy efficiency measures. Water efficiency measures are also included in the program, and the program targets elderly households and people with disabilities. Southwest Gas partners with the Arizona Department of Housing on program delivery.

In 2017, according to Southwest Gas, it achieved 0.01 MMtherms in energy savings from its low-income programs, while serving 260 low-income customers.

Multifamily Programs

APS offers the Multifamily Energy Efficiency Program (MEEP). This comprehensive program encourages energy efficiency improvements through a three-track approach. Track 1 provides free direct install components to retrofit the Residential dwellings of existing communities including CFLs, low-flow showerheads, and faucet aerators; Track 2 provides complementary energy assessments of the community commercial facilities identifying opportunities for additional savings; and Track 3 targets new construction and major renovation multifamily projects. This track builds from the success of the APS ENERGY STAR® New Homes program and encourages energy efficient building principles by paying an incentive to builders on a per unit basis for building that are built to the program’s energy efficiency standards.

In 2017, according to APS, it achieved 8,049 MWh energy savings. The number of customers served was not available.

At this time, Southwest Gas does not offer energy efficiency programs targeted at multifamily properties.

Last Updated: March 2019

Low-Income Programs

Duquesne Light plans to offer a Low-Income Whole House Energy Audit for both single and multifamily households, as well as community events and home energy reports for qualified low-income residential customers. The Whole House Energy Audits include different measures for customers with electric and nonelectric water heating and electric space heating. Homes that use electric heat receive the most measures, including attic, wall, and floor insulation; blower door testing and air sealing; crawl space and heater insulation; electric heating repair or replacement; duct insulation; caulking and weatherstripping; and heat pump water heaters. Electric water heating customers also receive water heater pipe wrap, faucet aerators, and water heater tank wrap. Non-electric heating customers receive efficient lighting, smart power strips, and refrigerator replacements. Multifamily buildings receive all residential and commercial measures approved by the PA PUC Energy Efficiency Conservation Plan. The program targets high energy users and elderly households. Duquesne Light contracts with community-based organizations such as churches, synagogues, and food banks.

In 2017, according to Duquesne Light, it achieved 3,787 MWh in energy savings from its low-income programs, while serving 20,849 low-income customers.

Peoples Natural Gas offers the Low Income Usage Reduction Program (LIURP) to qualified residential customers. This program implements energy efficiency measures in low-income households in order to help them reduce their energy consumption. Measures include heating system improvements and replacements, insulation, caulking, weatherstripping, hot water treatments, and tank improvements and replacements. LIURP targets high energy users and accepts enrollment in a bill assistance program as a form of income qualification. The program is implemented in collaboration with Together Pittsburgh, Habitat for Humanity, Re-Energize Pittsburgh, the Weatherization Assistance Program (WAP), and the local electric utilities. We were unable to verify savings and customers served by PNG’s low-income program in 2017.

Multifamily Programs

Duquesne Light offers the Multifamily Housing Retrofit Program. This comprehensive program sets up a one-stop shop for providing low-cost upgrades to master-metered income-qualified multifamily building. Program services include the administration of energy efficiency audits, technical assistance, property aggregation, contractor negotiation and equipment bulk purchasing. Program requires participants to provide a co-payment. In 2017, according to Duquesne Light, it achieved 1,620 MWh energy savings from its multifamily program while serving 46 multifamily households.

At this time, People's Natural Gas does not offer energy efficiency programs targeted at multifamily properties.

Last Updated: March 2019

Low-Income Programs

The Oregon Housing and Community Services (OHCS) administers programs that provide financial support and resources for Oregonians of lower and moderate income. The Low-Income Weatherization program is designed to reduce the energy usage and utility costs of lower income tenants residing in affordable rental housing. The program is partially funded by the PPC and receives 11.7 percent of PPC revenues. That revenue contributes to grants for the construction or rehabilitation of affordable rental housing that is located in PGE’s or Pacific Power’s service territories. Use of these funds requires that at least 50 percent of the units in the project be rented to households whose income is at or below 60 percent of the AMI. Projects receiving funds must also remain affordable for at least 10 years. For each dollar invested, the project must demonstrate at least one kilowatt-hour in energy savings in the first year of operation. Program resources may be used for shell measures such as windows, doors, and insulation as well as for energy efficient appliances and lighting. The program also provides home weatherization for single- and multi-family, owner occupied, and rental housing). In either case, projects supported by PPC funds for weatherization are required to have a conservation element.

NW Natural offers the Oregon Low-Income Energy Efficiency Program and the Washington Low-Income Energy Efficiency Program to qualified customers. These programs include gas measures such as insulation, windows, doors, pipe insulation, duct insulation, duct sealing, furnaces, infiltration, water heating, and faucet aerators. The program also includes health and safety measures, and targets high energy users, elderly residents, and households with children.

In 2017, according to Energy Trust, low-income programs in the PGE and NW Natural service territories achieved 3,881 MWh and 0.06 MMtherms in energy savings while serving 635 electric and 260 natural gas low-income households

Multifamily Programs

Energy Trust of Oregon offers the Existing Multifamily and the New Buildings Multifamily comprehensive programs to Portland General Electric and Northwest Natural Gas customers. The Existing Multifamily program targets building owners as well as residents with direct install services, lighting retrofits and equipment and weatherization incentives. The New Buildings Multifamily program works with builders in the design phase and through the construction of the building, providing technical guidance and incentives for building beyond code. The New Buildings program also works with customers undertaking whole-building retrofits.

In 2017, according to Energy Trust, low-income programs in the PGE and NW Natural service territories achieved 20,954 MWh and 0.46 MMtherms in energy savings while serving 2,480 multifamily households.

Last Updated: March 2019

Low-Income Programs

Narragansett Electric offers the Low-Income Home Energy Assistance Program to qualified low-income residential customers. The program offers a home energy assessment, appliance replacement, insulation, air and duct sealing, heating equipment, domestic hot water systems, and lighting. Customers who qualify for bill assistance are eligible to receive all services and equipment upgrades. The program is delivered by local community action agencies with oversight provided by a lead industry partner. The program also collaborates with the federally funded Weatherization Assistance Program, offering joint services to qualified customers. Further, the Company offers an Income Eligible Multifamily program for low-income residential customers who reside in multi-unit building. The program offers a no cost comprehensive energy assessment along with no cost measures such as lighting, insulation, air sealing and mechanical upgrades.

In 2017, according to Narragansett Electric, it achieved 8,020 MWh and 0.32 MMtherms in energy savings from its low-income programs, while serving 8,238 electric and 4,540 natural gas low-income customers.

Multifamily Programs

Narragansett Electric offers a multifamily program that provides comprehensive energy services to Residential Market Rate, Income Eligible and Commercial and Industrial Gas multifamily customers including energy assessments, incentives for heating and domestic hot water systems, cooling equipment, lighting, and appliances. The program establishes a primary multifamily point of contact to manage and coordinate services offered through their existing energy efficiency programs. The utility also launched a new landlord weatherization program that covers 100% of the cost of weatherizing 1-4 unit builds.

In 2017, according to Narragansett Electric, it achieved 6,640 MWh and 0.40 MMtherms in energy savings from its multifamily programs, while serving 8,743 electric and 9,821 natural gas multifamily customers.

Last Updated: March 2019

Low-Income Programs

Duke Energy Progress offers the Neighborhood Energy Saver (NES) program to qualified low-income residential customers. This program provides one-on-one energy education, on-site energy assessments, and appropriate packages of no-cost energy conservation measures in order to reduce energy consumption in low-income households. The program includes measures such as filters, AC covers, switch plate thermometers, weatherstripping, door sweeps, caulking, foam, bulbs, efficient lighting, water heater insulation and temperature adjustment, water efficiency measures, and energy savings calendars. The program is implemented by Honeywell Building Solutions in partnership with Duke Energy program staff. NES program staff work with local governments for involvement in kick-off events and program support.

In 2017, according to Duke Energy Progress, it achieved 1,986 MWh in energy savings from its low-income programs, while serving 4,873 low-income customers.

At this time, PSNC Energy does not offer energy efficiency programs targeted at low-income customers.

Multifamily Programs

Duke Energy Progress offers the Multifamily Energy Efficiency Program. This program is designed to help property managers upgrade lighting with energy-efficient 13-watt CFLs and save energy by offering water measures such as bath and kitchen faucet aerators, water saving showerheads, and pipe wrap. The Program offers properties the option of direct install service by Franklin Energy crews. However, property managers also have the option of using their own property maintenance crews to complete the installations. In 2017, according to Duke Energy Progress, it achieved 14,583 MWh in energy savings from its multifamily program, while serving 85,478 multifamily customers.

At this time, PSNC Energy does not offer energy efficiency programs targeted at multifamily properties.

Last Updated: March 2019

Low-Income Programs

At this time, we do not believe that NV Energy and Southwest Gas offer energy efficiency programs targeted at low-income customers.

Multifamily Programs

At this time, NV Energy and Southwest Gas do not offer energy efficiency programs targeted at multifamily properties.

Last Updated: March 2019

Low-Income Programs

Dominion Energy Residential Income and Age Qualifying Home Improvement Program provides income- and age-qualifying residential customers with energy assessments and direct install measures at no cost to the customer. Program measures include LED light bulbs, energy-saving showerheads, high-efficiency faucet aerators, pipe wrap insulation for hot water pipes, and attic insulation. Dominion partners with local weatherization service providers to complete energy assessments and install measures. In 2017, according to Dominion Energy, it saved 1,945 MWh from its low-income program, while serving 5,970 low-income customers.

At this time, the Richmond Department of Public Utilities does not offer energy efficiency programs targeted at low-income customers.

Multifamily Programs

At this time, Dominion Energy and DPU do not offer energy efficiency programs targeted at multifamily properties.

Last Updated: March 2019

Low-Income Programs

Both Riverside Public Utilities and SoCal Gas offer the dual fuel Energy Savings Assistance Program to qualified low-income residential customers. The program provides direct installation of lighting efficiency upgrades, water efficiency measures, HVAC tune-ups, smart power strips, and refrigerator recycling/replacement in order to reduce energy consumption in low-income households. For over 20 years, RPU has engaged with a low-income stakeholder group of regional partners who provide low-income assistance. This group provides input into program design and delivery.

In 2017, according to RPU, the program achieved 280 MWh in energy savings, even though no customers applied for RPU’s program in the calendar year. These savings are from customers who applied in the previous year and participated in the program in 2017. However, the program has been redesigned to include several additional efficiency measures and has changed the eligibility from 150% of the federal poverty level to 200% federal poverty level. SoCal Gas achieved 1.55 MMtherms energy savings while serving 93,790 low-income customers across its service territory.

Multifamily Programs

Riverside’s municipal utility offers the Multi-Family/Mobile Home Direct Installs Program. This comprehensive program offers energy efficiency upgrades to common areas and within individual units. Program offerings include: AC tune-ups, replacing incandescent with CFL bulbs, duct sealing and testing for mobile homes, smart stripping, HVAC efficient fan control switches, LED landscape lighting and parking lot lighting, and vending machine controllers. In 2017, the program installed 1,399 measures in 2017 and saved 275 MWh.

SoCal Gas offers a portfolio of multifamily efficiency programs. The Multifamily Direct Therm Savings Program and the On-Demand Efficiency Program to provide energy audits and installation of energy efficiency measures. The Multifamily Energy Efficiency Rebate Program offers rebates for the purchase and installation of energy efficiency measures in apartment dwelling units, common areas, condominium complexes, and mobile home parks. The Multifamily Whole Building Home Upgrade Program provides a comprehensive long-term building strategy with energy efficiency retrofit measures identified through an investment grade audit. The Central Water Heater Multifamily Building Solutions Program offers property owners a comprehensive engineering assessment and incentives for upgrading the central water heater system. In 2017, SoCal Gas saved 0.48 MMtherms and served 5,342 units through its multifamily programs.

Last Updated: March 2019

Low-Income Programs

At this time, RG&E does not offer energy efficiency programs targeted at low-income customers.

NYSERDA offers the EmPower New York program to qualified low-income residential customers served by RG&E. This program addresses both electric and natural gas end uses, while providing no-cost energy efficiency solutions including air sealing, insulation, replacement of inefficient refrigerators and freezers, water efficiency measures, thermostats, and new energy-efficient lighting in order to reduce energy consumption. Additionally, the EmPower program includes health and safety checks of smoke detectors and appliances. Households that receive HEAP benefits, utility bill payment assistance, or participate in the federal Weatherization Assistance Program are automatically eligible. NYSERDA’s Multifamily Performance Program and RetrofitNY initiatives also have low-income saving components. See the next section for more information.

In 2017, NSYERDA’s low-income programs achieved 676 MWh savings for RG&E service territory while serving 1,219 low-income customers. NYSERDA’s programs achieved 0.24 MMtherms savings while serving 1,133 customers for RG&E in 2017.

Multifamily Programs

RG&E offers a Multi-Family Energy Efficiency program, which includes free direct install measures such as LED lighting in units and common areas, and faucet aerators and showerheads, water heater pipe wrap. The program also offers rebates for installing additional lighting measures, such as interior LED lamps, fixtures, and exit signs, exterior LED lighting such as wall packs, floodlights, canopy lights, and pole lights, and occupancy sensors.

NYSERDA’s Multifamily Performance Program provides incentives for owners to incorporate energy efficiency into affordable buildings for RG&E customers. A Multifamily Building Solutions Provider will work with the owner to evaluate the building’s systems holistically, creating a customized plan aimed at generating a minimum of 20% source energy savings along with reduced energy bills. For projects that could reach deeper energy savings, the High-Performance Component targets a minimum of 40% source energy savings with a maximum post-construction source energy use intensity (EUI) of 100 kBtu/sq ft./yr.

In 2018, NYSERDA launched the RetrofitNY initiative. The goal of this program is to drive market transformation by industrializing and standardizing the design and construction processes to achieve deep levels of cost compression, which will drive large scale adoption of deep energy and net zero retrofits in multifamily buildings. RetrofitNY approaches retrofits from a whole building perspective and targets multiple health and resiliency benefits as associated outcomes of building work-scope. NYSERDA funds are used in conjunction with other subsidy and financing offered from local, state and federal sources as a financing package coordinated through relevant affordable housing agencies.   

In 2017, RG&E’s multifamily program saved 552.76 MWh and 0.87 MMtherms while serving 11,303 households. NYSERDA’s multifamily programs achieved 290 MWh and 0.14 MMtherms savings and served 337 RG&E customers. In total, RG&E and NYSERDA’s programs achieved 842 MWh and 1.01 MMtherms in savings while serving 11,640 customers in 2017.

Last Updated: March 2019

Low-Income Programs

SMUD’s Residential Assistance and Advisory Group offers programs and services to help make the bills of low-income residential customers more affordable. The Energy Advisory section of the group offers customized information to all residential customers over the phone, through written and web-based literature, group seminar presentations, personalized in-home energy audits, and customer education. Programs include weatherization assistance and refrigerator replacement. SMUD partners with local community agency advocates and government agencies to educate and promote their programs.

In 2017, according to SMUD, it achieved 3,190 MWh in energy savings from its low-income programs, while serving 3,469 low-income customers.

PG&E offers the Energy Savings Assistance Program to qualified low-income residential customers. The program provides direct installation of lighting efficiency upgrades, HVAC tune-ups, smart power strips, and refrigerator recycling/replacement in order to reduce energy consumption in low-income households. This program is implemented statewide by investor-owned utilities under the direction of the California Public Utilities Commission. In 2017, according to PG&E, it achieved 1.65 MMtherms from its low-income programs, while serving 87,052 customers across its service territory.

Multifamily Programs

In 2017, SMUD ceased offering their multifamily program, and they are working to redesign their program. PG&E does not currently offer a multifamily program in Sacramento.

Last Updated: March 2019

Low-Income Programs

Xcel Energy offers a portfolio of programs for low-income customers, including the Home Energy Savings Program (HESP), Low Income Home Energy Savings Program (LIHES), and Multi-Family Energy Savings Program (MESP). HESP offers free home energy education and improvement services to income-qualifying customers. HESP starts with a home assessment and installation of LED lighting. Additional measures offered are refrigerator, freezer, room air conditioner replacement and recycling. For natural gas customers the program offers replacement of furnace, boiler or water heater. HESP will also provide weatherization services for homes heated with natural gas or electricity from Xcel Energy, and the program coordinates with the Weatherization Assistance Program (WAP). 

LIHES Program offers installation services to electric and gas customers who seek to improve their homes’ comfort and lower their utility bills. During a home visit, the program identifies energy savings opportunities, educates customers about energy-saving measures, and then installs the customers’ measures of choice, such as light bulbs, water efficiency measures, and door and attic hatch weatherstripping.

MESP offers free education and electric saving measures to income-qualifying multi-family buildings. Services are provided in the resident’s units and include installation of LED bulbs, replacement and recycling of refrigerators, freezers, and room air conditioners. Outside of the low-income portfolio, the Multi-Family Building Efficiency Program will provide double incentive for income-qualified buildings.

In 2017, according to Xcel Energy, it achieved 1,976 MWh and 0.32 MMtherms in energy savings from its low-income programs, while serving 3,221 electric and 2,724 natural gas low-income customers

Multifamily Programs

Xcel Energy offers the Multi-Family Building Efficiency (MFBE) program and the Multi-Family Energy Savings Program. The MFBE provides a free whole-building energy audit, whole-building energy usage, free installation of screw-in LEDs, energy saving faucet aerators and showerheads, water heater blanket and LED signs in the resident’s units and common areas of the buildings. If the building has sufficient cost-effective savings opportunities to reach a minimum of 15% energy savings, they can achieve an incentive of at least 25% of the project cost—the incentive increase with higher savings achievement potential. If the building qualifies as low income, the incentives are doubled. Xcel Energy and CenterPoint Energy also provides a dedicated low-income multifamily program, Multi-Family Energy Savings Program. This program provides a 25% rebate bonus on top of its standard rebates for income-qualified customers.

In 2017, according to Xcel Energy, it achieved 2,005 MWh and 0.07 MMtherms of savings from its multifamily programs while serving 130 electric and 41 natural gas customers.

Last Updated: March 2019

Low-Income Programs

Rocky Mountain Power offers weatherization services to income-qualified homeowners and renters living in single-family homes, mobile homes, or apartments. The utility works with local agencies to provide a variety of no-cost energy-efficient measures including insulation, air sealing, installation of showerheads, water efficiency measures, health and safety measures, and lighting fixtures. The program targets the elderly and disabled, and households with children. It is administered through the Utah Housing and Community Development Division, in partnership with the Utah Department of Workforce Services, Housing and Community Development Division and also partners with local agencies that receive federal Weatherization Assistance Program funding.

In 2017, according to Rocky Mountain Power, it achieved 234 MWh in energy savings from its low-income programs, while serving 296 low-income customers.

Dominion Energy provides funds for a Low-Income Energy Efficiency Program, which is administered by the Housing and Community Development (HCD) Division of the Utah Department of Workforce Services. Currently, HCD contracts with seven low-income efficiency program agencies to perform low-income efficiency activities. The Low-Income Efficiency Program provides funds to address natural gas related issues, and high-efficiency natural gas furnaces when needed and correcting problems such as gas leaks, high carbon monoxide levels, inappropriate venting of natural gas appliances and adjustment of natural gas appliances. Nonprofit or governmental organizations may apply for rebates under ThermWise Appliance and Weatherization programs for qualifying measures.

We were unable to identify savings and customers served by the program in 2017.

Multifamily Programs

Rocky Mountain Power launched a new custom multifamily program in 2018, which targets multi-family property owners to implement comprehensive energy efficiency retrofits and access incentives and rebates. Incentives are offered for appliances, building shell, HVAC systems, lighting, weatherization, and water heating.

Dominion Energy offers the Thermwise Weatherization Program for Multifamily Properties. Builders can receive a rebate check for building multifamily residences which meet program requirements. To receive a rebate, builders must submit a completed application form, and all required supporting documentation within 6 months of the initiation of gas service. The ThermWise Builder Rebates Table provides applicable measures, qualifications and rebate amounts. We were unable to confirm energy savings and customers served in 2017.

Last Updated: March 2019

Low-Income Programs

CPS Energy offers the Casa Verde Weatherization Program to qualified low-income residential customers. This program provides no-cost retrofit measures including CFL light bulbs, insulation, solar screens, water heater insulation, water efficiency measures, thermostats, and duct system improvements. The program only addresses electric end uses.

In 2017, according to CPS Energy, it achieved 13,776 MWh in energy savings from its low-income programs, while serving 3,623 low-income customers.

Multifamily Programs

CPS Energy offers the Multifamily Energy Efficiency program, which provides energy efficient measures to multifamily property with more than five units. The Multifamily program includes installation of LED bulbs, high-efficiency showerheads, kitchen and bathroom faucet aerators, water heater pipe insulation, and power strips. In 2017, according to CPS Energy, the program achieved 6,674 MWh in energy savings, while serving 12,306 multifamily customers.

Last Updated: March 2019

Low-Income Programs

SDG&E offers the Energy Savings Assistance (ESA) Program, which provides renters or owners with energy-efficient lighting, water efficiency measures, health and safety measures, door and window replacement, appliance upgrades, insulation, weatherstripping, and caulking. SDG&E also offers the Middle Income Direct Install (MIDI) Program to qualified residential customers. This program provides no-cost energy efficiency measures to customers who meet income eligibility criteria (201-300% of the federal poverty line) within SDG&E’s service territory. SDG&E also partners with over 200 community partners to reach eligible customers, as well as 2-1-1 San Diego who provides enrolment services for SDG&E’s ESA program in addition to other state and local programs. SDG&E streamlines eligibility requirements for customers enrolled in other bill assistance programs. In addition, SDG&E leverages local LIHEAP agency dollars to provide health and safety repairs and services not offered through the ESA program, such as water heaters for renters.

In 2017, according to SDG&E, it achieved 3,619 MWh and 0.22 MMtherms in energy savings from its low-income programs, while serving 21,677 customers.

Multifamily Programs

SDG&E offers the Multifamily Properties Energy-Efficiency Rebates Program. This comprehensive program provides rebates for the installation of energy efficient products in apartment buildings, mobile home parks and condominium complexes. Rebates are available for products installed in both common areas and units. In 2017, the program included AC diagnostics, duct testing and sealing, low-flow showerheads, faucet aerators, tier-2 smart power strips, occupancy sensors, furnace and tankless water heater upgrades, and LED lighting in units and common areas. The City formally partners with SDG&E to target the multifamily sector.

In 2017, according to SDG&E, it achieved 5,457 MWh and 0.03 MMtherms in energy savings from its multifamily program, while serving 26,219 multifamily customers.

Last Updated: March 2019

Low-Income Programs

PG&E offers the Energy Savings Assistance Program to qualified low-income residential customers. The program provides direct installation of lighting efficiency upgrades, HVAC tune-ups, smart power strips, and refrigerator recycling/replacement in order to reduce energy consumption in low-income households. This program is implemented statewide by investor-owned utilities under the direction of the California Public Utilities Commission. It leverages the federal Weatherization Assistance Program, Low-Income Home Energy Assistance Program, and Low-Income Weatherization Program offerings.

In 2017, according to PG&E, its low-income programs achieved 59,263 MWh and 1.65 MMtherms in energy savings, while serving 87,052 electric and natural gas customers.

Multifamily Programs

PG&E offers the California New Homes Multifamily Program. This comprehensive program provides support for saving energy in the residential new construction sector with a cross-cutting focus on sustainable design and construction, green building practices, energy efficiency, and emerging technologies. Through a combination of education, design assistance and financial support, the programs work to encourage building and related industries to exceed California's Title 24 energy efficiency standards. Additionally, PG&E offers the Multifamily Properties Energy-Efficiency Rebates Program (MUP)which offers rebates to owners and managers of existing multifamily properties to help maximize comprehensive energy efficiency improvements to individual tenant units and common areas for apartment buildings, mobile home parks, and condominium complexes. Rebates are available for products installed in both common areas and units. Additionally, the PG&E Multifamily Upgrade Program (MUP) promotes and facilitates energy-efficient retrofits of multifamily housing (“projects”) through program coordination, technical support, and cash incentives.

In 2017, according to PG&E, its multifamily programs achieved 29,443 MWh in energy savings, while serving 6,317 units.

Last Updated: March 2019

Low-Income Programs

PG&E offers the Energy Savings Assistance Program to qualified low-income residential customers. The program provides direct installation of lighting efficiency upgrades, HVAC tune-ups, smart power strips, and refrigerator recycling/replacement in order to reduce energy consumption in low-income households. This program is implemented statewide by investor-owned utilities under the direction of the California Public Utilities Commission. It leverages the federal Weatherization Assistance Program, Low-Income Home Energy Assistance Program, and Low-Income Weatherization Program offerings. In 2017, PG&E’s low-income programs achieved energy savings of 59,263 MWh and 1.65 MMtherms while serving 87,052 electric and natural gas customers.

Multifamily Programs

PG&E offers the California New Homes Multifamily Program. This comprehensive program provides support for saving energy in the residential new construction sector with a cross-cutting focus on sustainable design and construction, green building practices, energy efficiency, and emerging technologies. Through a combination of education, design assistance and financial support, the programs work to encourage building and related industries to exceed California's Title 24 energy efficiency standards. Additionally, PG&E offers the Multifamily Properties Energy-Efficiency Rebates Program for rebates to owners and managers of existing multifamily properties to help maximize comprehensive energy efficiency improvements to individual tenant units and common areas for apartment buildings, mobile home parks, and condominium complexes. Rebates are available for products installed in both common areas and units. Additionally, the PG&E Multifamily Upgrade Program (MUP) promotes and facilitates energy-efficient retrofits of multifamily housing (“projects”) through program coordination, technical support, and cash incentives.

In 2017, according to PG&E, its multifamily programs achieved 29,443 MWh in energy savings, while serving 6,317 units.

Last Updated: March 2019

Low-Income Programs

Seattle City Light provides funding to the Low-Income Weatherization program administered by the City of Seattle’s Office of Housing and the Powerful Neighborhoods Program. The Low-Income Weatherization program provides energy efficiency measures including air-sealing, appliance upgrades, ductless heat pumps, water heaters, and lighting to single-family and multifamily properties. The program also includes health and safety measures such as bath and kitchen fans. The Powerful Neighborhoods Program involves direct-install measures such as efficient lighting, water efficiency measures, and power strips to customers on the Utility Discount Program. The Office of Housing receives additional funding from the State Department of Commerce and the Bonneville Power Administration. The Office of Housing coordinates activities with local governments and agencies inside and outside the city of Seattle, such as the King County Housing Authority, Seattle Housing Authority, and low-income housing providers.

Seattle City Light funds a low-income weatherization program administered by the City of Seattle’s Office of Housing called HomeWise. HomeWise provides energy efficiency measures including air-sealing, ductless heat pumps, water heaters, refrigerators, and lighting to single-family and multifamily properties. The program also includes health and safety measures such as bath and kitchen fans. SCL also provides efficient lighting, water efficiency measures and power strips to multifamily customers (both low income and market rate) via the Multifamily Direct Install program. SCL also provides funding to the City of Seattle’s Office of Housing, which coordinates activities with local governments and agencies inside and outside the city of Seattle, such as the King County Housing Authority, Seattle Housing Authority, and low-income housing providers.

In 2017, according to Seattle City Light, it achieved 949 MWh in energy savings from its low-income programs, while serving 1,347 low-income customers.

While PSE offers the Weatherization Assistance Program to qualified low-income residential customers, this program is not available to customers within the City of Seattle boundaries. This is because PSE, as of 2015, no longer has a contract with City of Seattle to administer the low-income gas programs. For households who qualify for this program in the PSE service territory outside of the City of Seattle, the program provides free weatherization assistance including free insulation, air sealing, lighting fixtures, and refrigerator replacements in order to help reduce energy consumption in electric and gas low-income households. The program targets households with high energy users, elderly, disabled, children, and tribal members. Households that are eligible for federal bill assistance or weatherization programs automatically qualify for PSE’s program. The program is implemented in collaboration with county and municipal low-income weatherization agencies, the Washington State Department of Commerce, and participating weatherization contractors and suppliers.

In 2017, according to PSE, it achieved 0.01 MMtherms from its low-income programs. The number of customers served by their program was not available.

Multifamily Programs

Seattle City Light’s multifamily comprehensive program consist of four segments. The Multifamily New Construction segment works with multifamily developers of five or more unit buildings to incorporate energy-efficient technologies and equipment into building design. Seattle City Light provides financial incentives to offset the costs of energy-efficient technologies and equipment. Measures include in-unit lighting, dryers, heat pumps, and advanced power strips. The Multifamily Retrofit segment offers rebates for upgrades to in-unit and common area lighting in multifamily properties. The Multifamily Weatherization segment offers rebates for replacing windows and insulation in electrically-heated multifamily propitiates. The Powerful Neighborhood's Direct Install segment offers free efficient LED bulbs, shower heads, and faucet aerators to owners or managers of residential buildings with five or more units.

In 2017, according to SCL, it achieved 11,859 MWh in energy savings from its multifamily programs, while serving 13,671 multifamily customers.

PSE offers the Multifamily Retrofit Incentives Program. This comprehensive program provides a free energy assessment along with a combination of free direct install replacement measures and electric/gas incentives. Multifamily structures and campuses typically have the opportunity to participate, with upgrades in individual units, common areas, and for the building envelope. We were unable to verify program savings and customers served in 2017.

Last Updated: March 2019

Low-Income Programs

Ameren Missouri, in partnership with Spire Missouri, offers a Community Savers Rebate Program to qualified low-income residential customers. This program is available to multifamily buildings with three or more units in the building that meet income qualifications. The program provides education, HVAC tune-ups and a variety of direct-install, no-cost, energy-saving measures including; LED's, faucet aerators, programmable thermostats, low-flow showerheads, and ENERGY STAR® refrigerators and window units. In addition, incentives are available for common area lighting and whole building retrofits for standard and custom projects.

In 2017, according to Ameren Missouri, it achieved 5,123 MWh in energy savings from its low-income programs, while serving 5,392 low-income customers.

Spire Missouri offers a Low-Income Weatherization Program to customers in St. Louis and throughout its service territory. The program offers weatherization measures including weather-stripping, caulking, HVAC filter replacement, HVAC repair/replace, and low-flow faucet aerators and showerheads. The program partners with the local government agencies, Community Action Agencies (CAA), the Weatherization Assistance Program, Committee to Keep Missourians Warm, Earthways Center, US Green Building Council, and Energy Efficiency for All.

In 2017, according to Spire Missouri, it achieved 0.19 MMtherms of energy savings from its low-income programs, while serving 3,142 multifamily customers across its service territory.

Multifamily Programs

Ameren Missouri and Spire Energy jointly offer the CommunitySavers Program for low-income multifamily buildings. This program delivers long-term energy savings and bill reductions to tenants, owners, and operators of multifamily low-income properties. This will be achieved through education and a variety of directly installed and incentivized energy-saving measures in tenant units, whole-building, and common area improvements.

Last Updated: April 2019

Low-Income Programs

Duke Energy Florida offers the Neighborhood Energy Saver program. Through this program the utility identifies neighborhoods who meet the income eligibility requirements and installs energy efficiency measures directly in homes. These measures include LED light bulbs, insulation, duct repair, faucet aerators, low flow showerheads, weatherstripping, and HVAC tune-ups.  The utility also partners on the Low Income Weatherization Assistance Program with weatherization agencies and other organizations like Habitat for Humanity to install energy efficiency measures in homes of customers who meet income eligibility requirements.

In 2017, according to Duke Energy Florida, it achieved 8,777 MWh energy savings from its low-income programs while serving 4,643 low-income households.

At this time, TECO Peoples Gas does not provide energy efficiency programs targeted at low-income customers.

Multifamily Programs

Duke Energy Florida offers the Home Energy Check Multifamily Audit program and the Residential Incentive Program. The Incentive Program includes ceiling insulation, heat pumps, and duct repair. In 2017, according to Duke Energy Florida, it achieved 395 MWh energy savings from its multifamily programs while serving 2,126 low-income customers.

At this time, TECO Peoples Gas does not provide programs targeted at multifamily properties.

Last Updated: March 2019

Low-Income Programs

Tampa Electric Co. offers the Neighborhood Weatherization Program to qualified low-income residential customers. This program provides energy-efficient installations at no cost to the customer, and includes duct sealing, caulking, insulation, lighting fixtures, water heater wrap, water efficiency measures, and energy efficiency education materials, amongst others. The program targets high energy users and elderly households, and also streamlines implementation with the federal Weatherization Assistance Program. Tampa Electric participates with several civic and local organizations including Hillsborough County Neighborhood Service Centers, Rebuild Together Tampa Bay, and Paint Your Heart Out Tampa Bay.

In 2017, according to Tampa Electric Co., it achieved 6,377 MWh in energy savings from its low-income programs, while serving 6,550 low-income customers.

At this time, TECO Peoples Gas does not offer energy efficiency programs targeted at low-income customers.

Multifamily Programs

Tampa Electric Co. offers the ENERGY STAR for New Multifamily Residence program, which serves residential new construction projects by aiming to reduce growth of peak demand and energy. The program was implemented in May of 2017 and the program has yet to have participation.

At this time, TECO Peoples Gas does not offer energy efficiency programs targeted at multifamily properties.

Last Updated: March 2019

Low-Income Programs

TEP’s Low-Income Weatherization Program was remarketed as the "Energy Ease Program", which includes traditional weatherization measures, smart thermostats, direct install measures, and outreach. TEP in conjunction with the Tucson Urban League continued the Energy Ease Plus pilot as a subprogram of the Energy Ease Program. TEP and Tucson Urban League identified a prescriptive weatherization model that was applied to each home and allows TEP to reach more customers at a lower cost. The Energy Ease Plus effort will not affect the current LIW program's funding.

In 2017, according to TEP, it achieved 1,827 MWh in energy savings from its low-income program, while serving 78 low-income customers.

Southwest Gas administers the LIEC Weatherization program for customers in the city of Tucson. This program includes general weatherization and energy efficiency measures. Water efficiency measures are also included in the program, and the program targets elderly households and people with disabilities. Southwest Gas partners with the Arizona Department of Housing on program delivery.

In 2017, according to Southwest Gas, it achieved 0.01 MMtherms in energy savings from its low-income programs, while serving 260 low-income customers.

Multifamily Programs

TEP offers the Multi-Family program, which targets multifamily properties with 5 or more dwelling units or more to install efficient lighting, low-flow faucet aerators, low-flow showerheads, HVAC tune-up components including advanced tune-up, Western Cooling Controls, and duct testing and repair. Additionally, multifamily facility managers are encouraged to participate in the C&I facilities program, which promotes measure installations in common areas.

In 2017, according to TEP, it achieved 2,904 MWh in energy savings from its multifamily program, while serving 5,357 multifamily customers.

At this time, Southwest Gas does not offer programs targeted at multifamily properties.

Last Updated: March 2019

Low-Income Programs

PSO offers the Home Weatherization program, which provides free energy-saving upgrades such as attic insulation, air and duct sealing, and more to income qualified households. PSO's Home Weatherization program contributes an average of $2,000 per qualified household for efficiency measures. 

In addition to PSO’s Home Weatherization program PSO also partners with Revitalize T-Town (formerly Rebuilding Together Tulsa) and Ki Bois Community Action Agency, providing funds for energy efficiency upgrades to homes they are assisting.  These funds allow Revitalize T-Town and Ki Bois to maximize funding from other sources to address health, safety and home repairs for their customers.

In 2017, according to PSO, it achieved 4,930 MWh energy savings from its low-income program, while serving 2,239 low-income households.

Multifamily Programs

PSO offers a multifamily component to its High Performance Homes Multiple Upgrade program. Customers who qualify for multifamily incentive must complete two or more upgrades. Qualifying upgrades include attic insulation, air sealing, duct sealing, and HVAC replacements. The program also includes direct install measures, such as faucet aerators, low-flow showerheads, and CFL and LED bulbs. Each unit has a blower-door test performed by a third-party verifier before and after implementation of energy efficiency upgrades. In 2017, according to PSO, it achieved 846 MWh energy savings from its multifamily program, while serving 116 multifamily customers.

At this time, Oklahoma Natural Gas does not offer an efficiency program targeted at multifamily properties.

Last Updated: March 2019

Low-Income Programs

Dominion Energy’s Residential Income and Age Qualifying Home Improvement Program provides income- and age-qualifying residential customers with energy assessments and direct install measures at no cost to the customer. Program measures include LED light bulbs, energy-saving showerheads, high-efficiency faucet aerators, pipe wrap insulation for hot water pipes, and attic insulation. Dominion partners with local weatherization service providers to complete energy assessments and install measures.

In 2017, according to Dominion Energy, it saved 1,945 MWh from its low-income program, while serving 5,970 low-income customers.

VNG offers the Low-Income Home Weatherization Program to qualified low-income residential customers. The program provides personalized customer energy education and direct installation of cost-effective energy efficiency measures determined on a home-specific basis. Measures include water heating insulation, installation of low-flow showerheads and faucet aerators, air sealing, duct sealing, and appliance repair or replacement. VNG implements this program in partnership with local agencies that administer the Weatherization Assistance Program (WAP), such as the Southeast Tidewater Opportunity Project and the Williamsburg/James City County Community Action Agency.

In 2017, according to VNG, it achieved 0.0001 MMtherms in energy savings from its low-income programs, while serving 13 low-income households.

Multifamily Programs

At this time, Dominion Energy and VNG do not offer energy efficiency programs targeted at multifamily properties.

Last Updated: March 2019

Low-Income Programs

The DCSEU has a portfolio of programs to focus on different sectors of low income customers. This includes the Low-Income Multifamily Implementation Contractor Direct Install, Low-Income Multifamily Comprehensive, Solar PV and Hot Water programs for custom savings approaches. For prescriptive low-income offerings, the DCSEU has income qualified rebates for residential appliances, HVAC, and lighting, as well as retail lighting offerings at food banks in the District.

DCSEU partners with various agencies in Washington, and often works with local government agencies to transform buildings and institutions that offer services for DC residents. In cooperation with the Department of Human Services (DHS) and the Department of General Services (DGS), the DCSEU aims to renovate many of the District-run shelters in the coming years. A majority of low-income work in the District is through Multifamily Buildings, Clinics, or Shelters that serve low-income households.

For the 2017-2021 program cycle the low-income spending requirement for the District of Columbia was adjusted to 20% of expenditures. Though not specific to low-income programs, a 5% adder is applied to program benefits to account for additional non-energy benefits including comfort, noise reduction, aesthetics, health and safety, etc. Non-cost-effective programs may be included in the portfolio as long as overall the portfolio is cost-effective under SCT.

In 2017, according to DCSEU, it achieved 4,930 MWh and 0.04 MMtherms in energy savings from its low-income programs, while serving 1,100 low-income customers.

Multifamily Programs

DCSEU performs work with multifamily buildings across the district, and also has many programs focused specifically on low income multifamily housing. The Low-Income Multifamily Comprehensive (LICP) initiative provides custom technical services and incentives for energy-efficiency improvements to low-income multifamily projects, specifically, new construction, substantial renovation, and redevelopment housing. In 2017, program measures included heating and cooling systems, domestic hot water systems, in-unit and common area lighting, appliances, controls, and low flow water fixtures. For low-income programs, measures also focus on HVAC efficiency, cooking and laundry, design assistance, hot water efficiency and replacement, LED lighting, efficient controls, lighting hardwired fixtures, motor controls, refrigeration, space heating efficiency and replacement, and thermal shell and ventilation.

In 2017, according to DCSEU, it achieved 3,970 MWh and 0.07 MMtherms of energy savings from its multifamily programs, while serving 8,116 multifamily customers.

As part of the settlement agreement with the DC Public Service Commission (DC PSC) to approve its merger with Alta Gas, Washington Gas will allocate $4.2 million to design and implement a multifamily low-income energy efficiency program. Similarly, as part of the settlement agreement with the DC PSC approving its merger with Exelon, PEPCO will allocate $6.75 million to design and implement an energy efficiency program targeted towards both affordable multifamily units and master-metered multifamily buildings. 

Last Updated: April 2019

Low-Income Programs

The state of Massachusetts is served by the Low-Income Energy Affordability Network (LEAN), which is a network of Community Action Agencies, public and private housing owners, government organizations and public utilities that work together to provide low-income efficiency solutions in the state. Through LEAN, National Grid and Eversource participate in the dual fuel Low-Income Single-Family Core Initiative and Multifamily Initiative, which are available to qualified low-income residential customers. The single-family program provides no-cost energy efficiency measures to residential customers living in one- to four-unit dwellings in which at least 50% of the occupants have incomes at or below 60% of the state median income. Eligible measures for this program include insulation, air sealing, repairing or replacing heating systems, health and safety wares, water efficiency measures, and lighting fixtures.

The program targets high energy users and elderly households and also streamlines eligibility requirements by automatically enrolling customers on the discount rate or who receive LIHEAP funds. The initiative is implemented by local Community Action Program (CAP) Agencies and is integrated with the Department of Housing and Community Development’s (DHCD) Weatherization Assistance Program (WAP). There is also a statewide Energy Efficiency Advisory Council and a Multifamily Advisory Committee that provide guidance on low-income utility-sponsored programs in the state.

In 2017, according to National Grid, it achieved 216,732 MWh energy savings from its low-income programs while serving 12,728 low-income customers. In 2017, according to Eversource, it achieved 0.39 MMtherms of energy savings from its low-income programs, while serving 21,716 low-income customers.

Multifamily Programs

National Grid offers the Multi-Family Retrofit core initiative, which provides comprehensive energy efficiency services to market rate properties with five or more dwelling units. The initiative offers energy assessments that identify energy savings opportunities throughout the facility. An Energy Action Plan (“EAP”) is developed for each facility, identifying all energy efficiency opportunities regardless of fuel source. Historically, this initiative has provided incentives for cost effective gas and electric measures. The PAs anticipate the addition of oil measures and other deliverable fuels, pending issuance of updated RCS regulations. Incentives include (but are not limited to) lighting, shell improvements, heating, cooling, and water heating equipment and controls. The Multi-Family Retrofit core initiative is part of an emerging set of relatively new efficiency program designs across the nation working to serve this unique building sector.

National Grid and Eversource jointly offer the Low-Income Multi-Family Retrofit core initiative provides cost-effective, residential energy efficiency improvements that benefit income-eligible occupants and owners of multi-family buildings. Energy efficiency products and services are implemented within the common areas as well as directly in the dwellings of residential, income eligible customers living in multi-family facilities (with 5 or more attached units), in which at least 50 percent of the occupants are at or below 60 percent of the state median income level. The Program Administrators will provide up to 100 percent of the funding for cost effective projects with established caps based on projected savings. Low-Income Multi-Family properties owned by public housing authorities, non-profit organizations as well as for-profit organizations are eligible to participate. The initiative targets residential customers on the discount rate and/or customers living in multi-family facilities with five or more dwelling units in which at least 50 percent of the occupants are at or below 60 percent of the state median income level in addition to the landlords and property managers of these buildings. Any changes to eligibility criteria will be addressed collectively between the PAs, LEAN, lead agencies and CAP agencies.

In 2017, according to National Grid, it achieved 17,414 MWh energy savings from its multifamily programs, while serving 15,008 multifamily customers. In 2017, according to Eversource, it saved 0.41 MMtherms of energy from its multifamily programs, while serving 26,510 multifamily customers.

Last Updated: March 2019